Merchandising Manager
2 days ago
Rochester
Job DescriptionDescription: WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community! Our work environment includes: • Modern office setting, • Strong growth opportunities, • Flexible working hours, • Lively atmosphere, • A team that cares about one another This role is full-time, located onsite at our beautiful new Headquarters in the Village Gate neighborhood in Rochester, NY. Key Responsibilities: Retail Operations: • Oversee daily operations of the retail store, ensuring smooth and efficient processes from opening to closing., • Implement best practices to maintain high levels of store performance, profitability, and customer satisfaction., • Manage the layout, inventory, and merchandising to ensure an engaging and attractive shopping environment., • Monitor and analyze sales performance, adjusting strategies as necessary to meet revenue targets., • Train, and manage the scheduling of the retail team, fostering a positive and collaborative work environment Customer Experience & Sales: • Ensure top-tier customer service by leading by example, resolving escalated issues, and maintaining a customer-first approach., • Develop and execute promotional strategies and loyalty programs to drive customer engagement and sales., • Engage with customers, collectors, and the local community to build strong relationships and grow the store’s presence. Hospitality Management: • Create a warm, welcoming environment for all customers, ensuring they feel valued and appreciated., • Implement hospitality-driven initiatives that elevate the customer experience, such as offering refreshments or upselling beer/wine., • Collaborate with the Marketing and Events Team to create and oversee in-store events, private viewings, and product launches to enhance the overall customer experience., • Foster a culture of personalized service, where retail staff members anticipate customer needs and deliver tailored shopping experiences., • Collaborate with other departments to provide seamless experiences for high-profile clients and collectors, offering concierge-level services Inventory Management: • Collaborate with the Director of Product and operations team to ensure optimal stock levels, product availability, and accurate pricing., • Analyze inventory data to ensure efficient product turnover and minimize overstock or shortages., • Ensure accurate reporting of sales and inventory using point-of-sale (POS) and other systems Marketing & Community Engagement: • Work with the marketing team to create in-store and community-based events that promote brand awareness and drive foot traffic., • Build partnerships with local businesses, sports organizations, and hobbyist communities to foster store growth. Visual Merchandising & Space Optimization: • Own the visual merchandising strategy for the retail space with a focus on maximizing revenue per square foot, • Design, implement, and continuously optimize store layouts, product placement, and displays to drive sales, improve traffic flow, and increase average transaction value, • Leverage sales data and customer behavior insights to inform merchandising decisions, product adjacencies, and featured display locations, • Partner with the Product and Retail team to prioritize high-margin, high-velocity, and promotional products in prime selling locations, • Ensure all merchandising aligns with brand standards, seasonal initiatives, product launches, and in-store events, • Regularly audit floor space performance and adjust layouts to test, learn, and improve revenue efficiency across the sales floor General Compliance: • Ensure store operations comply with company policies, local regulations, and health and safety standards., • 5+ years of retail management experience, preferably in specialty retail or the sports collectibles industry, preferred, • Proven track record of driving sales and profitability in a retail environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and interpersonal skills with a focus on customer satisfaction., • Strong organizational and multitasking abilities with attention to detail., • Proficiency in retail management systems, POS systems, and Microsoft Office Suite., • Ability to thrive in a fast-paced, entrepreneurial environment. In accordance with applicable Federal and State laws, the anticipated annual salary range for this position based upon location in Rochester, NY and experience is $62,000 - $75,000 annually. To comply with Federal law, WeTheHobby participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.