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University Health is Bexar County and South Texas' first health system to earn Magnet status from the American Nurses Credentialing Center (ANCC). Magnet hospitals and health systems offer patients reassurance that they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients. What sets us apart? • Most up-to-date advancements in nursing, • Level I Trauma Center, • Teaching Hospital, • Nurse Residency Program, • RN Loan Repayment Program, • Nationally certified nursing staff

University Health is Bexar County and South Texas' first health system to earn Magnet status from the American Nurses Credentialing Center (ANCC). Magnet hospitals and health systems offer patients reassurance that they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients. University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center. Why should you work for University Health? • Most up-to-date advancements in nursing, • Level I Trauma Center, • Teaching Hospital, • Nurse Residency Program, • RN Loan Repayment Program, • Nationally certified nursing staff, • Regionally, nationally and internationally recognized Why Should You Apply? • We offer exceptional pay and opportunities for advancement, • Comprehensive benefits package including pet insurance, • Continuing Education, • Gym membership discounts Requirements: • BSN highly preferred, • Current RN license from the Texas Board of Nursing, • American Heart Association Healthcare Provider card

University Health is Bexar County and South Texas' first health system to earn Magnet status from the American Nurses Credentialing Center (ANCC). Magnet hospitals and health systems offer patients reassurance that they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients. What sets us apart? • Most up-to-date advancements in nursing, • Level I Trauma Center, • Teaching Hospital, • Nurse Residency Program, • RN Loan Repayment Program, • Nationally certified nursing staff

POSITION SUMMARY/RESPONSIBILITIES Responsible for providing analytical support for process improvement initiatives led by Population Health Management (PHM). Duties include developing, reviewing, and validating data reports, as well as presenting findings in a clear and concise manner to improve reporting and documentation practices. Oversees information management related to regulatory reporting across Community First. Applies expertise in clinical, computer, and information sciences to identify, collect, process, and manage data and information. Conducts workflow analysis and integrates multiple data sources to build comprehensive databases and reports. This position also serves as a liaison between PHM and Information Services (IS) operations and technical staff. Responsibilities include supporting PHM needs through ongoing management of data collection systems, developing procedures for monitoring, validating, and reconciling data for accuracy, and collaborating with Information Systems to ensure effective integration of clinical and technical processes. The role functions as a key link between policy-making teams and technical teams, ensuring policies are accurately translated into system applications. EDUCATION/EXPERIENCE Registered Nurse license is required. Five years required experience in clinical practice or healthcare informatics related field experience. Post-graduate course and/or certification in clinical informatics or computer science is preferred Three (3) years’ related work experience in clinical data analysis is preferred. Project management experience with medical chart review and clinical data abstraction within an integrated health system is highly desirable. Experience in data scrubbing, data normalization, and validation is highly desirable. Knowledge of Medicaid and Medicare, community resources, alternate funding programs, Texas Health and Human Services Commission (HHSC), Texas Department of Insurance standards, Centers for Medicare & Medicaid Services (CMS), and National Committee for Quality Assurance (NCQA) in a managed care setting is required. LICENSURE/CERTIFICATION Must be licensed as a Registered Nurse in the State of Texas - and hold a certification that support the practice of informatics from an appropriate professional agency, such as Case Management Society or AMIA AHIC certification is highly preferred.

Location: Six Flags Fiesta Texas – San Antonio, TX Position Type: Year-Round Leadership Role Starting Rate:$18.00 per hour WHAT WE PROVIDE: This is a year-round leadership opportunity that offers a competitive hourly wage and a robust employee perks package: • 401(k) with company match, • Complimentary park admission for employees and their guests, • Flexible scheduling with a minimum average of 30+ hours per week, • Access to employee discounts and development programs ROLE OVERVIEW: As a Retail Area Supervisor, you play a key leadership role in supporting the day-to-day operations of our retail stores while fostering a high-performance team culture. This position blends operational execution with people leadership, requiring a hands-on, solutions-driven leader who models integrity, creates strong team dynamics, and drives exceptional guest service. You are expected to lead by example, support team growth, and elevate the overall retail experience. KEY RESPONSIBILITIES WITH EMBEDDED LEADERSHIP EXPECTATIONS: • Oversee daily opening and closing procedures, ensuring accuracy, preparedness, and consistency. By leading with presence and reliability, you set the tone for operational success and team accountability., • Handle customer concerns, register voids, and transactional issues with urgency and professionalism. You lead with respect and empathy, modeling service recovery excellence for your team., • Direct team members in the setup and maintenance of displays and sales areas, creating a visually appealing and guest-ready retail environment. You empower others to take ownership of their workspace and take pride in their contributions., • Support scheduling and staffing coordination, including managing call-outs and adjustments. You lead with transparency and clear communication to ensure every shift is covered and every team member feels supported., • Coach, mentor, and assist team leads and supervisors, reinforcing expectations and encouraging continuous development. You take an active role in building others up—recognizing strengths, offering feedback, and guiding performance improvement., • Perform and guide others through inventory-related tasks using computerized systems. You bring structure and attention to detail while training others to develop the same level of precision., • Model strong register operations, executing cash handling accurately and ensuring team members are trained to meet or exceed those standards. You reinforce consistency through real-time feedback and positive reinforcement., • Deliver outstanding sales and service by engaging with guests, assisting with purchases, and resolving questions with enthusiasm. You help your team understand how their work contributes to the bigger picture of the guest experience., • Maintain a clean, safe, and welcoming work environment, following and enforcing all safety protocols and Six Flags policies. You model safety-conscious behavior and hold others accountable to the same standard., • Promote a team culture of integrity, inclusion, and professionalism. You foster open communication, embrace diverse perspectives, and ensure everyone feels valued and heard., • Lead store setup and merchandising, ensuring all products are well-stocked, attractively presented, and aligned with visual guidelines. You balance creative display strategies with data-informed sales decisions., • Document and respond to team performance issues, using respectful, corrective coaching strategies that focus on improvement and alignment with park values., • Support other areas of the Retail Department and assist with cross-functional needs. You lead with flexibility and collaboration, stepping in wherever needed to support park operations., • Fulfill additional responsibilities as assigned, demonstrating dependability, initiative, and a guest-first mindset in all areas. WHAT YOU WILL NEED: • Must be at least 18 years old, • Cash handling departments may require a passing score on a math assessment, • Excellent verbal and written communication skills, • Strong organizational and interpersonal abilities, • Ability to train others in proper stocking, setup, and display techniques, • Comfortable working in a fast-paced, guest-focused environment, • Ability to work a flexible schedule including weekends, evenings, and holidays LEADERSHIP PRESENCE EXPECTATIONS: • As a leader, your visibility and consistency are essential to team success. You are expected to:, • Be available for most weekends (Friday–Sunday) and at least two weekdays (Monday–Thursday), • Arrive prepared and on time to all scheduled shifts, • Adapt to business needs and help lead through peak periods or staffing challenges, • Uphold professionalism in demeanor, dress, and interactions at all times REPORTS TO: Retail Full-Time Supervisor and Retail Manager While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at ___ Park Location: San Antonio, TX - Six Flags Fiesta Texas

Overview: Plumber Salary details based on experience: $25-$28/ hr. depending on experience Job Type: Full- Time Category: Maintenance Location: Six Flags Fiesta Texas in San Antonio, Texas Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Join our Maintenance team as a Plumber at Six Flags Fiesta Texas, where you’ll be responsible for installation, troubleshooting, and repair of plumbing services for the entire facility. Maintain all features of the parks in a safe and sanitary condition. May also assist with HVAC maintenance. Benefits: • Medical, Dental, Vision, Extended Paid Time Off (Vacation, Bereavement, and Jury Duty), Bonus potential, 401k with matching and a minimum average of 40 hours per week offered and expected on a year-round basis with flexible scheduling., • Earn an extra $1 per hour on all shifts after 5pm and earn an extra $5 per hour on all Saturday and Sunday shifts., • Weekly Pay, • Nationwide FREE park access for employee with parking included, • Season passes for family, annual complimentary park tickets for friends and family, Employee Stock Purchase Plan, 40% off of food and merchandise,, • Plumbing work which conforms to all applicable codes and good, safe workmanship., • Care and maintenance of all wet and dry pipe automatic fire sprinkler system in accordance with local codes., • Plumbing areas include potable water distribution systems and plant, bathroom and showers, and sanitary sewers, gas systems, • Perform daily inspections of properties and assets Qualifications: • Plumbing Certification - Journeyman preferred, • Working knowledge of all aspects of plumbing, • Commercial HVAC experience a plus, • Water Quality knowledge a plus, • A valid state driver’s license and be at least 18 years of age, • Ability and willingness to work in all-weather elements such as sun, heat, cold, rain and work at heights up to 200 ft, • A strong sense of teamwork and a positive attitude, • Ability to maintain written records, • Willingness and ability to respond to radio calls, • A high school diploma or equivalent, • Own hand tools, • Ability to work a variety of shifts, including weekends and evenings and available for overtime as needed

Overview: Job Type: Full- Time Category: Maintenance Location: Six Flags Fiesta Texas in San Antonio, Texas WHAT WE PROVIDE: Join our team as a Ride Mechanic at Six Flags Fiesta Texas in San Antonio! This full-time role offers an hourly rate of $18 to $25 per hour or more based on experience, with great perks like Medical, Dental, Vision, 401k matching, and paid time off. Enjoy flexible scheduling, a minimum of 40 hours/week, plus extra pay: $1/hour after 5pm and $5/hour on weekends. We also offer a $500-$1000 annual tool reimbursement program, $200 annual boot reimbursement, FREE uniforms, Weekly Pay, nationwide FREE park access and parking for yourself and a guest, season passes for family, annual complimentary park tickets for friends and family, 40% off of food and merchandise, access to exclusive employee only events and more! Responsibilities: The Maintenance Department is currently looking for a qualified and motivated individual to join our team as a Ride Mechanic. In this role, you will be responsible for performing skilled technical services, including the inspection, maintenance, and repair of ride systems and equipment. You’ll play a crucial part in ensuring the safety, functionality, and smooth operation of all rides, contributing to an exceptional guest experience. If you have a strong mechanical background and a passion for maintaining state-of-the-art amusement ride equipment, we want to hear from you! HOW YOU WILL DO IT: • Get hands-on with equipment and ride structures, inspecting every nook and cranny, • Perform preventative maintenance, repairs, and overhauls to keep the fun rolling, • Tackle breakdowns like a pro, analyzing issues and taking action to fix them fast, • Work with hydraulics, gearboxes, pneumatics, and conveyors to keep everything running smoothly, • Knowledge of machinery components (automotive or industrial mechanic experience a plus!), • A valid State Driver’s License, • High school diploma or valid GED, • A personal toolbox with a solid set of hand tools, • Ability to work a variety of shifts, including weekends, nights, and holidays (overtime may be required), • Willingness to perform physical activities, such as climbing, crawling, and lifting at various heights on ride structures, • Ability to climb up to 200ft, • Strong communication skills (reading, writing, and speaking) and ability to keep accurate written records OTHER NOTES: • May perform other duties beyond scope of above as necessary to support the park as a whole, • Reports to Maintenance Leadership

University Health is Bexar County and South Texas' first health system to earn Magnet status from the American Nurses Credentialing Center (ANCC). Magnet hospitals and health systems offer patients reassurance that they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients. Nurse Case Manager II: Discover your life-changing career at University Health. We are currently searching for RN's looking for a challenge in their career. Nurse Case Managers enjoy the gratification of patient care and also the rewarding challenges of a leadership role. Qualifications • BSN highly preferred, • Two years' experience in any case management setting or Acute Care is required, • Current CPR card American Heart Association preferred, • Current Texas RN License, • National Certification in case management is highly preferred

POSITION SUMMARY/RESPONSIBILITIES The Care Coordinator is responsible for coordinating and streamlining the care of patients referred to the Interventional Cardiology Clinic. In this role, you will work closely with multidisciplinary teams, triage referred patients, facilitate timely and appropriate provider scheduling, and ensure continuity of care across outpatient and inpatient settings. The coordinator also serves as a liaison between referring providers, the interventional team, and patients, while supporting program growth through outreach and data management. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full-time hospital experience preferred. Work experience in cardiovascular or interventional cardiology nursing preferred. Strong knowledge of cardiac procedures, terminology, and clinical workflow. Familiarity with catheterization lab operations, cardiovascular imaging, and post-procedure. Prior experience with patient navigation or care coordination in a cardiology setting preferred. Proficiency in Epic or other major EHR systems preferred. LICENSURE/CERTIFICATION Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.

Overview: Chef Job Type: Full- Time Pay Rate: $22/hr. Category: Food and Beverage Location: Six Flags Fiesta Texas in San Antonio, Texas WHAT WE PROVIDE This is a Full-Time position with a competitive pay range based on experience. As a Six Flags Fiesta Texas team member, you’ll enjoy great benefits including free park admission for you and a guest, additional complimentary tickets, a 40% discount on merchandise, flexible scheduling, weekly pay, DailyPay access, and the opportunity to be part of a world-class entertainment company focused on safety, innovation, and fun. Responsibilities: As the Chef at Six Flags Fiesta Texas, you will oversee the daily preparation, organization, and production of all commissary and pantry operations across the park. You’ll ensure that all food items meet quality, safety, and cost standards while supporting Food & Beverage outlets with accurate, timely, and creative food production. You’ll be the culinary backbone behind our park’s high-volume dining experience; balancing efficiency, consistency, and flavor. HOW YOU WILL DO IT • Plan, organize, and oversee daily operations of the central commissary., • Manage the preparation, packaging, and distribution of bulk and prepped food to park outlets., • Create and maintain recipes, prep sheets, and production schedules ensuring consistency and quality., • Supervise food prep staff, ensuring proper training, sanitation, and adherence to food safety guidelines., • Monitor product levels, rotation, and storage to minimize waste and control food costs., • Collaborate with Purchasing and Inventory teams to ensure accurate ordering and receiving of goods., • Coordinate with Park Cooks and Food & Beverage leadership for seasonal menu changes and event needs., • Maintain cleanliness and organization of commissary kitchens, coolers, and storage areas., • Enforce proper ServSafe standards across all food handling operations., • Minimum 3 years of experience in a high-volume kitchen or commissary environment; theme park, resort, or institutional experience preferred., • Must be at least 18+ years of age, • Proven ability to lead and train kitchen staff., • Strong knowledge of food preparation techniques, kitchen operations, and sanitation standards., • Ability to manage multiple priorities under time-sensitive conditions., • Working knowledge of inventory systems and production tracking., • ServSafe certification or ability to obtain within 30 days of hire., • Excellent communication and organizational skills., • Flexibility to work varied shifts including weekends, holidays, and nights. OTHER NOTES • All other duties as assigned or necessary to support the park as a whole., • Reports to the Executive Chef

Job Type: Part- time, year- round with benefits Pay Rate: $21-$25 per hour Category: Maintenance Location: Six Flags Fiesta Texas in San Antonio, Texas WHAT WE PROVIDE: This is a year- round position at Six Flags Fiesta Texas, in San Antonio, TX. It features an hourly rate starting between $21-$25 per hour, with flexible scheduling. We also offer FREE uniforms, Weekly Pay, nationwide FREE park access and parking for yourself and a guest, annual complimentary park tickets for friends and family, 25% off of food and merchandise, access to exclusive employee only events and more! WHAT YOU WILL DO: As the Ride Rehabilitation and Logistics Coordinator, you will be at the forefront of planning and coordinating strategic ride train overhauls and maintenance timelines. This role is critical in minimizing ride downtime, reducing operational disruptions, and maximizing coaster throughput by proactively coordinating the rehabilitation cycle, forecasting parts needs, and working closely with ride maintenance and operations teams. You will help keep the thrills going strong while improving efficiency across the park. HOW YOU WILL DO IT: • Develop and maintain an annual and seasonal ride train rehabilitation calendar in coordination with the Maintenance and Operations teams., • Identify optimal timing for pulling coaster trains from service based on guest impact, ride capacity, and maintenance cycle projections., • Collaborate with maintenance supervisors and engineers to scope out parts, materials, and labor requirements for upcoming rehab cycles., • Initiate and track purchase requests and lead times for critical components and consumables., • Maintain accurate logs and records of ride train rehab status, downtime data, and return-to-service metrics., • Use downtime and throughput data to continuously refine train rehab timing and scheduling models., • Assist in coordinating vendor repairs, fabrication jobs, and third-party contractor work., • Support the coordination of seasonal ride overhauls and winter maintenance planning., • Communicate updates regularly with leadership and cross-functional partners., • Help identify bottlenecks in ride rehab execution and propose process improvements. WHAT YOU NEED: • Strong organizational and project planning skills., • Ability to understand maintenance cycles and mechanical/technical terminology., • Basic understanding of mechanical systems, parts logistics, or ride operations preferred., • Proficiency in using Microsoft Excel, Outlook, and project planning tools (Smartsheet or similar)., • Strong written and verbal communication skills., • Ability to work in a fast-paced environment and adapt plans as needed., • Experience working in maintenance, engineering, or logistics environments preferred. OTHER NOTES: • All other duties as assigned or necessary to support the park as a whole., • Reports to the Maintenance Manager or designated leadership. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at ___ Park Location: San Antonio, TX - Six Flags Fiesta Texas Factors Education Experience Complexity of Duties Supervision Errors/ Safety Contact with Others Confidential Data Visual/ Mental Demand Physical Demands Working Conditions Substantiating Data High School Diploma required; technical degree preferred 2+ years logistics, planning or maintenance coordination High- balance rehab schedules, parts timing and operational needs No direct reports; coordination role across departments Scheduling or logistics errors may affect ride uptime and guest satisfaction Frequent interaction with Maintenance, Operations and Vendors May include access to internal planning, schedules and vendor pricing High- tracking, planning and adjusting multiple timelines simultaneously Low to moderate- mostly office with some site visits Theme park environment- indoors and outdoors, exposure to various weather conditions and operational noise

About Us: HIGHLIGHTS SHIFT: Night shift (7p-7a) JOB TYPE: Full-time LOCATION: Westover Hills FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform the primary functions of a nurse in assessing, planning, directing, and evaluating patient care in the Emergency Room. Essential Job Functions: • Plan, prioritize, and provide proficient, age-specific and developmentally/specialty appropriate nursing care by applying advanced specialty clinical nursing knowledge and skills and for ensuring the comfort and safety of patients/families, • Proficiently and consistently complete accurate, concise and legible documentation on medical records, • Observe and record signs, symptoms and behaviors including the physiological status of patients, • Presents proposed revision of interventions and desired outcomes, • Maintain patient's privacy and confidentiality of information and records at all times, • Follow physician’s orders in the delivery of nursing care, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Adhere to required infection control, isolation procedures and aseptic techniques in the delivery of patient care, • Perform admission, discharge and transfer procedures, • Participate in assessing, planning, implementing and evaluating the nursing care given, • Assemble equipment and supply for various diagnostic or treatment procedures in the specialty service area; performs or assists others with procedures or treatments. Handle care in accordance with legal, hospital/facility, departmental policies and procedures, and established standards of nursing care and practice, as defined by the Board of Nursing of that State Other Job Functions:, • Perform all Quality Assessment activities assigned and document, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • Associate’s Degree, required; BSN, preferred, • Current state licensure as a Registered Nurse without sanctions, required, • 2+ years full-time RN experience in ER or other comparable experience, required, • Current BLS, ACLS, and PALS certifications from the American Heart Association, required; ENPC certification from ENA may be substituted for PALS certification; TNCC preferred

About Us: HIGHLIGHTS SHIFT: Day shift (7a-7p) JOB TYPE: Full-time LOCATION: Zarzamora FACILITY TYPE: 29 bed Small-Format Hospital (21 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform the primary functions of a nurse in assessing, planning, directing, and evaluating patient care in the Emergency Room. Essential Job Functions: • Plan, prioritize, and provide proficient, age-specific and developmentally/specialty appropriate nursing care by applying advanced specialty clinical nursing knowledge and skills and for ensuring the comfort and safety of patients/families, • Proficiently and consistently complete accurate, concise and legible documentation on medical records, • Observe and record signs, symptoms and behaviors including the physiological status of patients, • Presents proposed revision of interventions and desired outcomes, • Maintain patient's privacy and confidentiality of information and records at all times, • Follow physician’s orders in the delivery of nursing care, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Adhere to required infection control, isolation procedures and aseptic techniques in the delivery of patient care, • Perform admission, discharge and transfer procedures, • Participate in assessing, planning, implementing and evaluating the nursing care given, • Assemble equipment and supply for various diagnostic or treatment procedures in the specialty service area; performs or assists others with procedures or treatments. Handle care in accordance with legal, hospital/facility, departmental policies and procedures, and established standards of nursing care and practice, as defined by the Board of Nursing of that State Other Job Functions:, • Perform all Quality Assessment activities assigned and document, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • Associate’s Degree, required; BSN, preferred, • Current state licensure as a Registered Nurse without sanctions, required, • 2+ years full-time RN experience in ER or other comparable experience, required, • Current BLS, ACLS, and PALS certifications from the American Heart Association, required; ENPC certification from ENA may be substituted for PALS certification; TNCC preferred, • Position requires fluency in English; written and oral communication

About Us: HIGHLIGHTS SHIFT: Night Shift (7pm-7am) JOB TYPE: Full-Time LOCATION: Converse FACILITY TYPE: 10 Bed Emergency Department We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform the primary functions of a nurse in assessing, planning, directing, and evaluating patient care in the Emergency Room. Essential Job Functions: • Plan, prioritize, and provide proficient, age-specific and developmentally/specialty appropriate nursing care by applying advanced specialty clinical nursing knowledge and skills and for ensuring the comfort and safety of patients/families, • Proficiently and consistently complete accurate, concise and legible documentation on medical records, • Observe and record signs, symptoms and behaviors including the physiological status of patients, • Presents proposed revision of interventions and desired outcomes, • Maintain patient's privacy and confidentiality of information and records at all times, • Follow physician’s orders in the delivery of nursing care, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Adhere to required infection control, isolation procedures and aseptic techniques in the delivery of patient care, • Perform admission, discharge and transfer procedures, • Participate in assessing, planning, implementing and evaluating the nursing care given, • Assemble equipment and supply for various diagnostic or treatment procedures in the specialty service area; performs or assists others with procedures or treatments. Handle care in accordance with legal, hospital/facility, departmental policies and procedures, and established standards of nursing care and practice, as defined by the Board of Nursing of that State Other Job Functions:, • Perform all Quality Assessment activities assigned and document, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • Associate’s Degree, required; BSN, preferred, • Current state licensure as a Registered Nurse without sanctions, required, • 2+ years full-time RN experience in ER or other comparable experience, required, • Current BLS, ACLS, and PALS certifications from the American Heart Association, required; ENPC certification from ENA may be substituted for PALS certification; TNCC preferred, • Position requires fluency in English; written and oral communication

About Us: HIGHLIGHTS SHIFT: Day shift (7a-7p) JOB TYPE: PRN LOCATION: Westover Hills FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform a variety of imaging procedures, including CT and X-Rays, at a technical level not requiring constant supervision. Essential Job Functions: • Provide technical assistance and supportive patient care to assist the physicians, nurses and other technical and administrative staff in meeting the needs of individual patients throughout the facility., • Operate and maintain all imaging department equipment including but not limited to X-Ray, CT, CR reader, and PACS, • Perform all imaging exams in accordance with established policies, procedures, regulations, and laws and ensure the physician on duty is notified of the results, • Perform basic clinical procedures under the direction of the physician and/or nurse on duty, • Maintain all required documentation, logs, charts, forms and records in paper and electronic formats, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Perform Quality Control as established by this laboratory, • Perform Proficiency Testing and/or Split Sample analysis periodically as established by this facility, • Retain records of all analytic activities performed for a minimum of two years, • Perform all Quality Assessment activities assigned to this position and document these activities for periodic review by the Laboratory Supervisor and/or the Laboratory Director Other Job Functions:, • Perform duties as ER Technician as needed, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Travel to all facility locations as required, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • High School diploma or GED, required, • Graduation from an AMA-approved school of Radiology Technology, required, • Associate’s Degree in Radiology, preferred, • Certified as a medical radiologic technologist as required by the state in which practicing, required, • CT Certification, preferred, • CT certification required within 12 months of hire (Pennsylvania market), • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in radiography required, • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in computed tomography, preferred, • Current BLS certification through the American Heart Association, required, • 2+ years radiologic/imaging experience, preferred, • 1+ years of CT experience, preferred, • 1+ years of emergency room experience, preferred, • Proficiency with most X-ray/CT equipment, manufacturer’s hardware/software and PACS, • Position requires fluency in English; written and oral communication

About Us: HIGHLIGHTS SHIFT: Night shift (7p-7a) JOB TYPE: Full-time LOCATION: Schertz FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform a variety of imaging procedures, including CT and X-Rays, at a technical level not requiring constant supervision. Essential Job Functions: • Provide technical assistance and supportive patient care to assist the physicians, nurses and other technical and administrative staff in meeting the needs of individual patients throughout the facility., • Operate and maintain all imaging department equipment including but not limited to X-Ray, CT, CR reader, and PACS, • Perform all imaging exams in accordance with established policies, procedures, regulations, and laws and ensure the physician on duty is notified of the results, • Perform basic clinical procedures under the direction of the physician and/or nurse on duty, • Maintain all required documentation, logs, charts, forms and records in paper and electronic formats, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Perform Quality Control as established by this laboratory, • Perform Proficiency Testing and/or Split Sample analysis periodically as established by this facility, • Retain records of all analytic activities performed for a minimum of two years, • Perform all Quality Assessment activities assigned to this position and document these activities for periodic review by the Laboratory Supervisor and/or the Laboratory Director Other Job Functions:, • Perform duties as ER Technician as needed, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Travel to all facility locations as required, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • High School diploma or GED, required, • Graduation from an AMA-approved school of Radiology Technology, required, • Associate’s Degree in Radiology, preferred, • Certified as a medical radiologic technologist as required by the state in which practicing, required, • CT Certification, preferred, • CT certification required within 12 months of hire (Pennsylvania market), • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in radiography required, • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in computed tomography, preferred, • Current BLS certification through the American Heart Association, required, • 2+ years radiologic/imaging experience, preferred, • 1+ years of CT experience, preferred, • 1+ years of emergency room experience, preferred, • Proficiency with most X-ray/CT equipment, manufacturer’s hardware/software and PACS

About Us: HIGHLIGHTS SHIFT: Night shift (7p-7a) JOB TYPE: PRN LOCATION: Hausman FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform a variety of imaging procedures, including CT and X-Rays, at a technical level not requiring constant supervision. Essential Job Functions: • Provide technical assistance and supportive patient care to assist the physicians, nurses and other technical and administrative staff in meeting the needs of individual patients throughout the facility., • Operate and maintain all imaging department equipment including but not limited to X-Ray, CT, CR reader, and PACS, • Perform all imaging exams in accordance with established policies, procedures, regulations, and laws and ensure the physician on duty is notified of the results, • Perform basic clinical procedures under the direction of the physician and/or nurse on duty, • Maintain all required documentation, logs, charts, forms and records in paper and electronic formats, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Perform Quality Control as established by this laboratory, • Perform Proficiency Testing and/or Split Sample analysis periodically as established by this facility, • Retain records of all analytic activities performed for a minimum of two years, • Perform all Quality Assessment activities assigned to this position and document these activities for periodic review by the Laboratory Supervisor and/or the Laboratory Director Other Job Functions:, • Perform duties as ER Technician as needed, • Maintain an adequate supply of all reagents and consumables to perform quality testing, • Perform all routine daily, weekly, monthly, and periodic maintenance and function checks following established protocol for all imaging equipment, • Travel to all facility locations as required, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • High School diploma or GED, required, • Graduation from an AMA-approved school of Radiology Technology, required, • Associate’s Degree in Radiology, preferred, • Certified as a medical radiologic technologist as required by the state in which practicing, required, • CT Certification, preferred, • CT certification required within 12 months of hire (Pennsylvania market), • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in radiography required, • Registered Technologist with the American Registry of Radiologic Technologists (ARRT) in computed tomography, preferred, • Current BLS certification through the American Heart Association, required, • 2+ years radiologic/imaging experience, preferred, • 1+ years of CT experience, preferred, • 1+ years of emergency room experience, preferred, • Proficiency with most X-ray/CT equipment, manufacturer’s hardware/software and PACS, • Position requires fluency in English; written and oral communication

Description Introduction Do you want to join an organization that invests in you as a(an) Registered Nurse WOCN? At Methodist Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Registered Nurse WOCN like you to be a part of our team. Job Summary and Qualifications The Wound, Ostomy and Continence nurse is a RN who has graduated from an Accredited Wound Ostomy Continence (WOC) Nurse Program. The WOCN provides direct care and education for patients of all ages including the neonate, pediatric, adolescent, adult and/or geriatric patient who are experiencing disorders of the gastrointestinal tract, genitourinary tract and integumentary systems. Direct care will incorporate the following: abdominal stomas, fistulas, drains, acute and chronic wounds as well as urinary and fecal incontinence. The WOCN serves as a resource person in the areas of wounds, ostomies and continence care and provides education to the patient, patient support system and facility staff. What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse - minimum 6 months of experience, • (OMS) Ostomy Management Specialist, or (WCC) Wound Care Certified, or (CWON) Certified Wound Ostomy Nurse, or (CWOCN) Certified Wound Ostomy Continence Nurse, • Associate Degree, or Bachelors Degree, or Registered Nurse Diploma Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America. As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at and select Methodist Hospital under Locations. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Registered Nurse WOCN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Description Introduction Do you want to join an organization that invests in you as a(an) Registered Nurse WOCN? At Methodist Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Registered Nurse WOCN like you to be a part of our team. Job Summary and Qualifications The Wound, Ostomy and Continence nurse is a RN who has graduated from an Accredited Wound Ostomy Continence (WOC) Nurse Program. The WOCN provides direct care and education for patients of all ages including the neonate, pediatric, adolescent, adult and/or geriatric patient who are experiencing disorders of the gastrointestinal tract, genitourinary tract and integumentary systems. Direct care will incorporate the following: abdominal stomas, fistulas, drains, acute and chronic wounds as well as urinary and fecal incontinence. The WOCN serves as a resource person in the areas of wounds, ostomies and continence care and provides education to the patient, patient support system and facility staff. What qualifications you will need: • Basic Cardiac Life Support must be obtained within 30 days of employment start date, • (RN) Registered Nurse - minimum 6 months of experience, • (OMS) Ostomy Management Specialist, or (WCC) Wound Care Certified, or (CWON) Certified Wound Ostomy Nurse, or (CWOCN) Certified Wound Ostomy Continence Nurse, • Associate Degree, or Bachelors Degree, or Registered Nurse Diploma Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America. As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at and select Methodist Hospital under Locations. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Registered Nurse WOCN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us: HIGHLIGHTS SHIFT: Night shift (7p-7a) JOB TYPE: PRN LOCATION: Schertz FACILITY TYPE: 16 bed Small-Format Hospital (8 ER, 8 Inpatient) We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. Position Overview: The purpose of this position is to perform the primary functions of a nurse in assessing, planning, directing, and evaluating patient care in the Emergency Room. Essential Job Functions: • Plan, prioritize, and provide proficient, age-specific and developmentally/specialty appropriate nursing care by applying advanced specialty clinical nursing knowledge and skills and for ensuring the comfort and safety of patients/families, • Proficiently and consistently complete accurate, concise and legible documentation on medical records, • Observe and record signs, symptoms and behaviors including the physiological status of patients, • Presents proposed revision of interventions and desired outcomes, • Maintain patient's privacy and confidentiality of information and records at all times, • Follow physician’s orders in the delivery of nursing care, • Collect laboratory samples and perform lab testing in accordance with established policies and procedures, as well as COLA and CLIA regulations, • Adhere to required infection control, isolation procedures and aseptic techniques in the delivery of patient care, • Perform admission, discharge and transfer procedures, • Participate in assessing, planning, implementing and evaluating the nursing care given, • Assemble equipment and supply for various diagnostic or treatment procedures in the specialty service area; performs or assists others with procedures or treatments. Handle care in accordance with legal, hospital/facility, departmental policies and procedures, and established standards of nursing care and practice, as defined by the Board of Nursing of that State Other Job Functions:, • Perform all Quality Assessment activities assigned and document, • Attend staff meetings or other company sponsored or mandated meetings as required, • Perform additional duties as assigned Basic Qualifications:, • Associate’s Degree, required; BSN, preferred, • Current state licensure as a Registered Nurse without sanctions, required, • 2+ years full-time RN experience in ER or other comparable experience, required, • Current BLS, ACLS, and PALS certifications from the American Heart Association, required; ENPC certification from ENA may be substituted for PALS certification; TNCC preferred

Description Summary: The competent Nurse, in the Medsurg, Telemetry, and Intermediate Care clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, in accordance with patient treatment plans. Continues to develop the ability to cope with and manage contingencies of clinical nursing. Makes appropriate assignments and delegates to other care providers as a means to help manage the clinical situation. Responsibilities: • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders., • Meets expectations for flexibility of assignment within the ministry., • Proactively provide assignment availability on a regular basis., • Able to be assigned to more than one unit., • Consistent with the ANA Scope and Standards of Practice, provides nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients., • Addresses increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of practice., • Using the appropriate protocol, administers medications and treatments; monitors for side-effects and effectiveness of the treatment prescribed., • Documents patient history, symptoms, medication, and care given. Standard I: Utilizes the Nursing Process • Uses critical thinking skills to assess the basic physical, psychosocial, social, cultural, spiritual, and development needs of patient and families., • Communicates findings to appropriate healthcare team members., • Develops and uses a specific plan of care and modifies it to meet individual patient needs using evidence-based practice., • Implements patient care and therapeutic procedures; monitors and documents progression of treatment and teaching goals., • Evaluates the care and treatment(s) provided to the patient and the patient response to the care and treatment(s)., • Performs timely reassessment and documentation., • Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow., • Utilizes appropriate systems of communication and tools to facilitate the discharge process., • Plans, directs, and evaluates the overall nursing care and functions in a particular nursing unit during an assigned shift., • Demonstrates good stewardship in proper use and maintenance of equipment and Supplies., • Assesses departmental staffing needs; actively participates in resourcing efforts., • Incorporates patient safety practices/guidelines to promote a safe environment resulting in positive patient outcomes., • Demonstrates accountability for nursing research and quality improvement activities., • Provides evidence-based nursing care., • Communicates patient information effectively across the continuum of care., • Educates and trains others on the operations, ethics, and regulations within the industry. Clinical Policies and Standards • Follows a specific set of standards and associated clinical procedures., • Analyzes policy and standards documentation and ensures organizational compliance., • Provides feedback for improvement of procedures., • Assists in the development and implementation of specific procedures., • Shares experiences with maintaining paper and electronic patient documentation., • Walk through the steps and procedures for receiving, validating and updating patient records., • Describes the flow of information between various stations or units., • Discusses the functions, features and document flow of electronic documentation., • Transcribes verbal orders; explains techniques for ensuring their accuracy., • Describes experience with basic medical equipment used in own unit or facility., • Uses standard diagnostic tools and techniques to resolves common equipment problems., • Educates patients about the appropriate use of home medical equipment., • Ensures that all equipment and related supplies are in proper working order prior to use to ensure patient safety., • Shares experiences with processing medical orders for one or more groups of patients or conditions., • Describes functions and features of the system used to enter, validate, update and forward medical orders., • Discusses common errors, their sources and procedures for correcting., • Explains considerations for entering and following standing orders., • Describes experiences in reading and interpreting patient charts for patients on unit and under own care., • Reviews patients’ charts for completion and accuracy; identifies and alerts to mistakes or omissions., • Recognizes unexpected readings and alerts nursing or medical staff., • Relates examples of mis-readings or misinterpretations and lessons learned., • Shares experiences with ensuring safety for one or more patient groups or settings., • Explains key features of safety guidelines and procedures for those groups and settings., • Listens and responds to safety inquiries from patients and family members., • Recognizes and addresses physiological and psychological signs of problems., • Describes considerations for patients who can cause to harm to self, versus harm to others. Education/Skills • Minimum of 2 years of combined experience required in Medsurg/Telemetry and Intermediate Care, • BLS required, • ACLS required, • RN License in state of employment or compact required, • PALS required at CHRISTUS Children’s Hospital Work Schedule: 7PM - 7AM Work Type: Full Time

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Protective Security Officer II, you will provides armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Performs as a team member in enforcing established procedures under supervision. Performs routine duties and identifies and reports problems in accordance with standard operating procedures. Supports Senior PSOs and Security Management with overall team performance. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: San Antonio, TX. Relocation assistance is not available for this position. What you'll do: * Understands and applies policies and procedures displaying basic knowledge on operational matters. * Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management. * Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations. * Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports. * Controls access for employees and visitors, creates and issues credentials, and responds to policy violations. * Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus. * Enforces parking and traffic controls and composes incident reports. * Completes duty assignments and on-the-job duty position training. * Conducts post-related activities during special events and supports executive protection or law enforcement during incident response. * Documents shift activities, and ensures detailed information is passed on to team members. * Attends and completes all training sessions and responds to feedback from security management and the training team. * Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing. * Maintains current first aid training. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma. * 1 or more years of physical security, law enforcement, or military combat arms experience. * Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint. * Must possess valid state driver's license. * Job Offer contingent on passing the MMPI evaluation. * Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months. What sets you apart: * Ability to work weekends, holidays, and overtime if required * First Aid/CPR Certification * Demonstrates firearm proficiency * Ability to communicate clearly and effectively, both verbally and in writing. * Ability to respond rapidly and effectively during emergency situations. * Previous military or law enforcement experience preferred as applicable * Prior experience using security related systems. Report management system, two-way radios, visitor management systems, and Microsoft Office suite of tools. * Associates degree in Law Enforcement or Criminal Justice * US military experience through military service or a military spouse/domestic partner [optional] The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $43,680.00 - $63,110.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Instructional Designer I (Mid-level), you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develop learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Designs and develops interactive facilitator-led and online content that meets the learning needs of the business. * Organizes course content to produce curriculum that meets learning needs of the business. * Develops and manages timelines and milestones. * Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness. * Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements. * Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines. * Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences. * Applies understanding of the business, its products, and processes to reshape content for changing needs. * Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests. * Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies. * Demonstrated organizational and project management skills with ability to apply concept solutions to every project. * Strong communication skills with demonstrated ability to communicate with all levels of management and staff. * Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies. What sets you apart: * Experience with auto or property claims handling or content design for auto or property claims. * 2 years of experience with Learning Management Systems (LMS), curating content, and strategies for learner engagement. * 2 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy). * Proven ability to design and implement valid and reliable assessments that accurately measure learning outcomes and impact on business performance. * Ability to design and implement learning solutions that support company goals and achieve measurable business results. * Excellent skills in managing stakeholders and consulting with the business. This includes understanding needs, turning requirements into learning solutions, and building relationships across the organization. * Experience working in a fast-paced Agile learning organization. * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA’s strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. • Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs., • Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection., • Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices., • Applies data visualization best practices - often selecting the right data ‘tool for the job’ - to identify and interpret trends or patterns while following standard Enterprise branding., • Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis)., • Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions., • Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.)., • Experience identifying and implementing innovative approaches to address business problems and solutions., • Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related)., • Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels., • Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management., • Demonstrated ability to embed intuitive story telling within business intelligence solutions., • Hands-on experience coding in SQL and Python, • Proficient in working with Snowflake for data warehousing and analytics, • Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses, • Proven ability to automate manual processes and streamline reporting workflows, • Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations, • Experience supporting Treasury, Capital, and Liquidity Management functions, • Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. * Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. * Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. * Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. * Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. * Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. * Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. * Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. * Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. * Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. * 6 years of people leadership experience in building, managing and/or developing high performing teams. * Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. * Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business. * Experience working with Agile delivery/development organizations. * Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. * Solid business and technology acumen combined with strong digital, and customer experience foundations. * Outstanding people management abilities, creates and sustains environment to succeed. * Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). * Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. * Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. * Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: * Design, develop, implement, and maintain IVR applications and systems to meet business requirements. * Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. * Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. * Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. * Translate complex business requirements into efficient IVR call flows and prompts. * Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. * Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. * Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. * Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics * Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. * Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. * Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. * Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * AI/ML Knowledge: Comprehensive understanding of AI/ML concepts, lifecycle stages, data sourcing, model types, tools, applications, and model risk management principles. * AI Risk Management Expertise: Proficient in identifying, assessing, and mitigating risks associated with AI systems (e.g., safety, data integrity, privacy, security, biases). * Model Risk & Control: Deep knowledge of model risk frameworks and control testing methodologies. * Regulatory & Governance Expertise: Familiarity with AI-related regulatory guidance (e.g., SR 11-7, OCC 2011-12) and emerging governance principles (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act). * AI Explainability & Transparency: Ability to evaluate interpretability techniques for regulatory and business transparency. * Emerging Technology Awareness: Awareness of generative AI, LLMs, and automated decisioning frameworks to assess evolving risks and adapt audit techniques. Compensation range: The salary range for this position is: $143,320 - $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The VP, Senior Financial Officer (SFO) for Property & Casualty (P&C) leads a team of professionals accountable for providing strategic decision and operational finance support to the line of business or staff agency. In this role, the SFO supervises the direction, control, and coordination for CFO related activities, including financial planning & forecasting, budgeting, Cost Benefit Analysis, operational efficiency, client relationship support and talent management & development. In addition, the SFO supervises the system of accounting and financial controls including revenue and expense recognition, accounts receivable and accounts payable. This role develops and reviews both internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. This function is the integral financial resource for line of business or staff agency. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in any of our offices including: • San Antonio, Texas, • Plano, Texas, • Phoenix, Arizona, • Tampa, Florida, • Charlotte, North Carolina, • Chesapeake, Virginia * Relocation assistance is only available to San Antonio for this position * What you will do: * Provides executive leadership for the development and execution of USAA’s financial strategy for the P&C line of business by supplying financial insights and aligning with the broader business strategy and regulatory expectations. * Leads operations of the SFO team, ensuring effective execution of core financial processes and use of supporting technologies. * Communicates clear expectations, roles and responsibilities within the SFO team and supports accountability for operational deliverables. * Facilitates the execution of business transformation initiatives and innovation efforts in support of the line of business or staff agency’s operational goals and USAA priorities. * Leads a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Facilitates the development and execution of the vision, and strategy for the line of business or staff agency’s financials for effective operational planning and forecasting, while operating within risk appetite parameters. * Assists in identifying and implementing responses to meet business challenges, including projection of regulatory performance and compliance. * Collaborates with other CFO functions, control partners, and key collaborators in resolving issues/concerns to mitigate risk. * Implements control procedures and monitors financial accounting activities—such as asset and liability reserving, revenue and expense recognition, accounts receivable and accounts payable—ensuring compliance with internal policies and external standards. * Applies established quantification techniques for review and control processes to ensure the accuracy of actual and projected financial documents. * Leads the financial planning, forecasting, and stress testing impact analysis processes for the line of business or staff agency including budget preparation, reporting, and briefing support. * Develops and matures diagnostic, sensitivity and predictive models, analytics, tools and business insights to harness sophisticated finance techniques to advise business and prioritization. * Operates within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including ensuring policy exceptions are promptly and effectively assessed and called out for the SFO function. * Develops and delivers standardized financial reporting (monthly, quarterly, and annually) on results for assigned area. Responsible for reporting results of operations to senior management. * Supports the preparation of internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. Responds to third party requests for information, including Regulators and Rating Agencies. * Participates in identifying, measuring, and supervising material financial risks, including facilitating the development, adherence, monitoring, reporting on risk limits and risk limit utilization for the SFO function. * Facilitates and maintains a strong internal control environment within the SFO function, including information systems and preventative and detective controls, to effectively lead material risks and ensures adherence to accounting standards. * Conducts ongoing financial analysis to identify emerging trends—such as cost drivers, operational inefficiencies, or loss patterns and engages with management to develop and operationalize plans to improve financial performance or resources stewardship. * Ensures long-term financial strength by identifying and quantifying financial risks, collaborating with Treasury to advise capital planning, and ensuring financial objectives align with capital targets. * Participates in benchmarking efforts to evaluate financial or operational performance against internal or external comparators. Supports line of business or staff agency and CFO policy, standards and affiliate statement of work updates and revisions. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: * Bachelor’s degree in finance, Economics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of progressive related experience developing strategies, leading major initiatives and delivering results within aa sophisticated matrix environment required. * 8+ years of people leadership experience in building, leading and/or developing high performing teams. * Experience leading cross functional teams and collaborating with key resources and senior level collaborators, influencing decisions, and leading work to achieve strategic goals. * Extensive knowledge of the principles and theories of finance, accounting and/or other related business fields and subject areas. * Strong background in providing sound strategic decisioning applying financial analysis and data. * Executive-level experience with strategic financial planning and forecasting, driving operational efficiency, and synthesizing large amounts of data. * Relevant knowledge of inherent risks and inherent risks and substantial knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. In addition to the minimum experience above, this role also needs the following: * 5+ years of experience in the Property & Casualty (P&C) Industry experience (Personal Lines) * State level financial management * P&C capital management experience * Experience in launching new insurance products and companies What we offer: The salary range for this position is: $224,250 – $403,650. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: * Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. * Identifies opportunities and facilitates improvements to processes and systems. * Coaches and provides on-the-job training for other team members. * Develops and reviews contract scope and provides recommendations. * Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. * Provides direction and input to suppliers to eliminate conflicts and support owner interests. * Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services’ standards and guidelines deliver intended business benefits. * Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. * Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. * Develops and maintains communication plan with all stakeholders. * Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. * Advanced knowledge of construction management processes. * Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. * Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. * Ability to read and understand construction documents. * Knowledge of building compliance and safety regulations. What sets you apart: * Program or Project Management experience with both Design and Construction * Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. * One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale. Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims litigation targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ or San Antonio, TX. • Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated)., • Identifies and evaluates internal and external issues of strategic importance to the litigation landscape., • Demonstrates executive-level thought leadership, strategy development, and financial and operational planning., • Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects., • Oversees the development and implementation of functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities., • Engages with and represents USAA with external law firms and other partners as appropriate., • Collaborates with internal partners to establish appropriate controls within operational litigation area., • Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives., • Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness., • Influences and executes claims litigation strategy, plan, goals and objectives in support of Claims Strategy., • Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results., • Hires, develops, and coaches claims leaders for results delivery., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience., • 6 years of people leadership experience in building, managing and/or developing high-performing teams required., • Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results., • Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence., • Management experience overseeing a distributed office and/or remote workforce, • Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S., • Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies., • Business analytics experience and/or experience working with data and metrics to manage the work and drive results., • Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required., • Executive-level business acumen in the areas of business operations, industry practices and emerging trends required. The salary range for this position is: $224,250 – $403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service. Within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: * Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims. * Negotiates liability for comparative negligence (claimant or adverse carrier). * Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. * Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements). * Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. * Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions * Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. * Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. * Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * Applies intermediate knowledge of Auto Physical Damage to adjust claims. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of customer service experience. * Progressive experience handling low complexity auto non injury liability claims. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. * Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. * Successful completion of a job-related assessment may be required. What sets you apart: * One or more years of auto liability claims experience managing claims from initial contact through resolution * Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills * At least two years of customer service experience, demonstrating strong communication and problem-solving skills * Proven experience with comparative negligence and shared liability determinations * Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions * Proficiency with Guidewire or similar claims management systems * Bachelor’s degree or industry designation (e.g., AIC, CPCU) * Military experience through service or as a military spouse Compensation range: The salary range for this position is: $51,370 - $92,060. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: * Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. * Contributes to the achievement of Life Co. member, product, and financial goals through teams’ performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. * Conducts data analysis to influence strategy to achieve business outcomes. * Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. * Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. * Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. * Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. * Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. * Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. * Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor’s degree) * May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. * RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. * 8 or more years of related experience in financial services operations to include process improvement and business analysis. * 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. * Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) * Current Life and Health (Group 1) license * MBA or master’s degree in a financial or business-related field * CERTIFIED FINANCIAL PLANNER™ (CFP®) designation * 10 or more years of Retirement Planning and/or Annuity experience. * 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. * 3 or more years of direct leadership experience over other managers (leader of leaders) * RICP (Retirement Income Certified Professional) Designation * Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Fuel enterprise-wide workforce transformation by reimaging key workforce levers across performance, mobility, skills, workforce health, and talent technology. This role guides director-level leaders in reimagining and delivering future-ready solutions, aligned to the business transformation strategy, that enable agility, growth, workforce effectiveness and employee experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. The Work Ahead * Team Leadership: Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association. * Workforce Transformation Enablement Levers: Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming: * Performance management * Workforce mobility (rotations, gigs, internal movement) * Skills-powered workforce transformation * Workforce planning and design technology strategy * Workforce health strategy and standards * Change Leadership, Planning, and Execution: Lead strategic planning of change driving interventions aligned to the business and talent strategy. Help the workforce effectively shift into new behaviors, mindsets, and practices to move us forward. * Cross-Functional Collaboration & Influence. Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with enterprise strategy. * Integration & Risk Mitigation. Integrate workforce planning with enterprise functions including HR, CFO, CRE, Risk, and Enterprise Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. What you'll do: * Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association. * Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming performance management, workforce mobility (rotations, gigs, internal movement), skills-powered workforce approach, workforce planning and design technology strategy, and workforce health strategy and standards. * Lead the Talent COE's efforts in strategically planning and implementing change management initiatives that align with business and talent objectives, fostering the adoption of new behaviors and mindsets to accelerate organizational growth. * Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with association strategy. * Integrate workforce planning with association functions including HR, CFO, CREWs, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. * Own and govern the portfolio of workforce enablement and transformation initiatives — prioritize investments, manage interdependencies and resource allocation, monitor portfolio performance and benefits realization, and ensure alignment to association strategy and risk/compliance requirements. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 8+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy * Proven success leading large-scale transformation initiative * Breadth of experience across the full talent ecosystem with deep expertise in performance, skills, talent mobility and workforce * Strong understanding of talent technology ecosystems * Exceptional stakeholder management and enterprise collaboration skills * Strategic thinker with systems design and change leadership capabilities What sets you apart: * 15+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Program and vendor management for the vision and dental plans. * Subject matter expert for the wellness and fitness reimbursement programs. * Oversee family building program. * Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings. * Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually. * Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services. * Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers. * Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions. * Assists with raised issues on benefit programs. * Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy. * Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants. * Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs. * Evaluates the efficiency and impact of changes for benefits programs and initiatives. * Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings. * Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations. * Assists with benefit projects and initiatives and serves on cross functional teams. * Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives. * Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources. * Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Working knowledge of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available to Charlotte for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, managing and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Multimedia Specialist Senior. The Multimedia Specialist coordinates various aspects of production to include integration of technical and creative team's aspects and production elements to include non-traditional production methodologies for various distribution channels. Plans, develops, designs, and produces high-quality video. Produces and executes media interviews, leadership town hall productions and supports storytelling for major USAA events. Provides guidance and counsel to Enterprise line of business communication teams in regard to media production. May perform functional roles such as director, distribution, videographer, editing, lighting and sound based on skill level. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX Relocation assistance is not available for this position. What you'll do: • Responsible for directing, leading, supervising all aspects of a production from initial concept development through completion. Ensures all brand guidelines are followed. Manages technical aspects such as equipment selection, sound, lighting, set design and special effects of live and recorded media productions and events in the field, studio, and corporate meeting venues., • Directs pre and post-production including but not limited to casting, crew selection, script editing, location selection, shot composition, shot sequence, final editing, graphic design elements and directing talent performance to achieve expected results. May serve in a talent capacity on occasion., • Applies advanced technical and creative techniques and experience to guide team members in message/story development, production preparation/execution, post-production editing/delivery and provide graphic design direction., • Applies advanced knowledge of social media tools/platforms such as Facebook, Twitter, Vine, etc. to develop consumer content and recommend how best to apply the content while influencing across department., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree Radio/TV/Film, Art, Marketing, Graphic Arts, Design, Journalism or Communications; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 or more years of experience working with graphic design, corporate, video post-production, broadcast, advertising or other related industry., • Advanced visual, graphic and presentation skills., • Demonstrated ability using color, fonts and imagery., • Proven ability to deliver briefings to management., • Proven ability to compose and capture compelling images, developing communication and computer systems skills. Physical Demand Requirement: • Ability to lift and carry up to 50 pounds of equipment < 10% of the time. What sets you apart: • Online video portfolio or reel Required. (applications without sample work will not be considered), • Demonstrated expertise in Adobe Creative Suite (Premiere, After Effects), DaVinci Resolve, and familiarity with AVID, and/or operation of Sony cameras and audio equipment (FX6, 9, and 3 in particular), to create effective, compelling video content through on-brief content capture and/or content editing., • Demonstrated experience with documentary-style run-and-gun shooting., • Experience capturing content and/or editing across a broad range of outputs, from 6-second social content to linear/broadcast TV., • Demonstrated experience in social media content creation and best practices., • Ability to thrive in fast-paced environments, capable of handling turn-key solo projects as well as managing multiple projects with quick turnarounds., • Proven experience in team-oriented, collaborative environments, especially with in-house agency creative teams and producers., • Willingness and ability to travel frequently., • Bonus: Background in network engineering with experience in AVID system administration., • Bonus: Experience with Davinci and Mocha for blurs, etc., • Bonus: Experience with DJI equipment (Osmo + audio transmitters)., • Bonus: Experience as a colorist., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Digital/Technical Product Manager, you will lead the discovery, delivery, and performance of critical telephony and call recording technology products within our fast-paced, compliance-driven financial services contact center. This role is pivotal in optimizing the member experience by designing and driving cutting-edge digital and technology solutions that directly support our mission to serve the military community. You will translate and prioritize complex technical needs into actionable product roadmaps, leverage data-driven insights to improve key performance indicators (KPIs) and mitigate risks (KRIs), and champion user-centered design principles. This is a senior individual contributor role within our Technology organization, requiring a deep understanding of highly technical products, strong collaboration with demanding stakeholders, and the ability to navigate high-urgency operational demands while ensuring regulatory compliance. Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: * Independently employs Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance. * Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. * Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant collaborators and SMEs (Business, UX, Technology, Ops, Marketing, etc.). * Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts. * Continuously employs advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs. * Generates substantial insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements. * Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with collaborators and organizational leaders to coordinate product development efforts aligned with strategic priorities. * Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership. * Conducts internal and external research and conducts situational analysis to identify and apply industry standard methodologies and trends to increase effectiveness of Digital or Technology products. * Begins to bring in “big picture” thinking and seeks to drive clarity among team and collaborators. * Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management. * Serves as a resource to team members and assists with on-boarding new employees. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. * Shown ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership. * Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment. * Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. * Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods. What sets you apart: * Proven ability to think strategically, develop long-term product vision and goals, and articulate the "big picture." Demonstrated experience with Request for Information (RFI) and Request for Proposal (RFP) processes, including understanding vendor capabilities and cost structures. Strong understanding of financial principles, including business case development, ROI analysis, and budget management for product initiatives. * Proven ability to lead cross-functional teams, influence stakeholders (even demanding ones with high urgency), and drive product strategy. * Extensive experience with SAFe (Scaled Agile Framework), with a demonstrated ability to apply it effectively without over-engineering or creating unnecessary process overhead. * Proven experience with call recording platforms, PCI compliance, Call Routing, Interactive Voice Response (IVR) systems, Contact Center Infrastructure and Integration. * Demonstrated experience managing call recording legal requests and understanding compliance requirements across auto, property, life insurance, claims, and banking sectors. * In-depth knowledge and experience with APIs, cloud platforms (AWS, Azure, or GCP), and a strong architectural understanding of telephony systems and their integrations. Experience with specific programming languages is a plus. * Significant user centered design experience within a contact center environment is highly preferred. Compensation range: The salary range for this position is: $114,080.00 - $218,030.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans., • Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management., • Responsible for direct report performance management, talent development, and career progression planning, • Accountable for overall teamwork product volume, quality, and business value delivery., • Accountable for overall team regulatory, risk, and internal control compliance., • Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans., • A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions., • Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution., • Holds team members accountable for performance goals and establishes business-driven development plans for the team., • Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs., • Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards., • Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in data and analytics, technical, or business-relevant function, • OR If advanced degree in a STEM discipline, 6 or more years’ experience in data and analytics, technical, or business-relevant function., • 3 years of direct team lead or management experience., • Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions., • Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects., • Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders., • Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies., • Experience leading and coaching others in understanding and translating needs into requirements., • Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources., • SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related)., • Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: • Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making., • Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture., • Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights., • Experience in direct people management, including coaching, mentoring, and performance management., • Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Solutions Engineer Staff - Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: As a Solutions Engineer Staff - Bank, you will design and support the development of bank technology solutions to ensure that solutions meet business needs and align with architectural standards. Utilizes technical leadership and deep understanding of business goals, business processes and solutions architecture to align technology to USAA’s mission, brand pillars and strategic priorities. • Lead evaluation, design, and analysis of secure large-scale bank solutions., • Translate business and technical requirements into an architectural blueprint to achieve business objectives., • Manage all aspects of delivery of solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to USAA’s technology strategy, Enterprise Architecture standards and Enterprise policies., • Maintain blueprints, portfolio level designs, and reference architectures of relevant products., • Maintain thought leadership role in relevant technology, remaining up to date on various architecture patterns, software development methodologies and industry partners., • Collaborate with enterprise architecture, information security, applications and infrastructure teams to produce optimal designs., • Provide expert level guidance on design decisions, standards, operational practices and technology trends in your domain of expertise., • Communicate problems, risks, and challenges to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership., • Provides consultation and influences the practice of architecture for consistent Enterprise architectural approaches while collaborating alongside senior leadership, engineers, and technologists., • Establishes and communicates strategies to senior leadership, industry partners and business stakeholders, leveraging technical and business expertise to influence, guide, and craft business strategy and decision-making at the highest interpersonal levels., • Provides technical mentorship and expertise to drive integration of new technologies and applications into the existing IT infrastructure ensuring they are scalable, secure, and adaptable in the technology focus areas., • Ensures the quality and performance of specialized technology focus area through reviews, audits, and continuous improvements., • Responsible for designing the platforms and ecosystems that drive the use of the IT architecture in the specialized technology focus area. Matures USAA’s technical brand and industry position in technology by contributing to external technical communities where the specialized technology focus area is relevant., • Stays current with emerging technology trends and identifying opportunities to leverage enhanced technologies, tools and solutions for the organization in the specialized technology focus areas., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Technology, Computer Science, Business Administration, Information Systems/Management, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10+ years of software development experience demonstrating depth of technical understanding within multiple discipline(s)/technology(s), including banking software solutions to include 3 years demonstrated leadership driving enterprise technology projects or initiatives., • 8+ years of experience delivering technology solutions in all phases of the software systems and application development lifecycle., • 5+ years of progressive related architecture design and implementation experience within a large-scale technology environment., • Deep understanding of IT architecture, best practices, and methodologies in specialized technology focus areas., • Extensive knowledge of IT related risk management framework and policies., • Ability to effectively drive innovation to deliver high-quality, scalable, and robust IT Architecture products that are directly linked to enterprise goals and strategies., • Exceptional communication skills, including executive level communications and experience creating proposals, design summaries and presentations., • Comprehensive knowledge of both current and emerging technologies that affect business., • Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: • Cloud Computing: Proficiency with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)., • Software Development: Strong knowledge of software development lifecycles, common programming languages (e.g.,Java Python), and design patterns., • System Design: Expertise in designing scalable and secure systems, including experience with microservices, distributed systems, and enterprise architecture., • IT Infrastructure: A solid understanding of networking, databases (SQL and NoSQL), operating systems, and virtualization technologies., • Security: Knowledge of cybersecurity principles and how to build secure, compliant systems., • DevOps: Familiarity with DevOps principles like continuous integration and continuous delivery., • Communication: The ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders, • Business Acumen: The ability to understand business strategy and translate business problems into technical solutions., • Problem-Solving: Ability to analyze complex problems, identify root causes, and design effective, cost-efficient solutions., • Architecture Frameworks: Familiarity with enterprise architecture frameworks, such as TOGAF or Zachman., • Deployment Models: Understanding of different deployment models, including on-premise, hybrid, and cloud., • Technical Documentation: Skills in creating architecture diagrams and documenting design decisions are essential Compensation range: The salary range for this position is: $143,320-$273,930. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Let’s do something that really matters! At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity An exceptional opportunity awaits a proven leader like you to step into the Executive Director role within our Enterprise Digital Technology organization. If you're passionate about shaping the future of our digital landscape and driving impactful change, this is your chance to lead high-performing teams, influence strategic direction, and advance your career within a flexible, 4-day/week office environment in our office in San Antonio or Plano. Relocation Assistance is available for this position Job Description Summary • Plans, coordinates, and supervises all activities related to the design, development, and implementation and maintenance of the organization's applications development and analysis function., • Manages multiple development teams often supporting one or more lines of business or business functional areas., • Works closely with clients in order to map and support their operational needs., • Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization, including ensuring all Information Technology General Controls, Processes and Procedures are followed as applicable and appropriate. What you’ll do • Performs workload management and prioritization duties in support of operations for the functional area assigned., • Applies subject-matter-expert functional knowledge to lead subordinate workers in producing work deliverables in support of departmental initiatives., • Develops functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems., • Ensures that the assigned application group develops processes and tools that contribute to the company business objectives., • Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation., • Oversees the assessment of the technical and business fitness of the application portfolio and their associated costs and risks., • In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules., • Establishes management routines to ensure appropriate oversight of the organization’s software development and maintenance activities., • Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization., • Evaluates and selects third party vendors to provide value added services. Facilitates the contracting process through the Third-Party Risk Management (TPRM) enterprise process., • Responsible for contract company/service performance providing timely feedback to ensure the best value for USAA., • Collaborates with CTO to ensure that solutions are consistent with technology standards., • Works across IT and business partners to reduce technical debt., • Collaborates with other leaders and/or stakeholders and develop an application development strategy that aligns with business strategy, adds value and is within budget constraints., • Responsible for team’s adherence to SDLC and applicable controls., • Works to ensure teams have appropriate, development plans consistent with domain of expertise., • Mentors across the technical community., • Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you bring to USAA Minimum Education: Bachelor's degree in computer science, computer information systems or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Qualifications: • 10+ years of experience of general IT management competencies., • 4+ years of people leadership experience in building, managing and/or developing high-performing teams required., • Strong technical background of web-based application architecture, system and database architecture, security application integration and object-oriented languages in a large enterprise environment., • Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation., • Demonstrated ability to communicate technical information to a non-technical audience., • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required., • Demonstrated experience in vendor contract management and management of distributed development teams and resources., • Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function., • Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc., • Understanding of Legislative and Regulatory Compliance Requirements., • Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support., • Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Security, Data or Application Development., • Experience conducting cost benefit analyses and leveraging results to drive technology support solutions., • Demonstrated thought leadership in embedding intuitive story telling of technology support functions, • including concise presentation of complex technical details., • Experience and ability to drive a culture of quality and personal accountability through technology support teams. What sets you apart • Proven track record of successfully delivering high-quality, scalable and reliable digital experiences and platforms., • Extensive experience building and managing high-performing engineering teams., • Experience with Agile software development methodologies, DevOps practices, and CI/CD pipelines., • Experience managing budgets, forecasting resource needs, and optimizing engineering processes. Ideal Technical Skills: • Deep understanding of digital architectures, including microservices, APIs, cloud computing (AWS, Azure, GCP), and containerization technologies (Docker, Kubernetes)., • Expertise in software engineering best practices, including design patterns, code review, testing, and security., • Experience with a variety of programming languages and frameworks (e.g., Java, Python, Node.js, React, Angular)., • Strong understanding of data management principles, database technologies (SQL, NoSQL), and data analytics., • Experience with monitoring, logging, and alerting tools. Desired Leadership and Soft Skills: • Exceptional leadership and communication skills, with an ability to inspire and motivate engineering teams., • Strong analytical and problem-solving skills, with a data-driven approach to decision-making., • Excellent strategic thinking and planning abilities, with the ability to align engineering strategy with, • business goals., • Ability to collaborate effectively with product management, design, and other stakeholders., • Proven ability to build strong relationships with vendors and partners., • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities., • Strong customer focus and a passion for delivering exceptional user experiences. Preferred Domain Knowledge: • Understanding of Advice, Loyalty and Rewards, and Perks strategies along with business models and market trends., • Knowledge of industry best practices for digital engineering and operations., • Familiarity with relevant regulatory and compliance requirements (e.g., PCI DSS, HIPAA). Compensation range: The total compensation range for this position is: $195,230 - $351,410 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: • Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value., • Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed., • Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle., • Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps., • Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area., • Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed., • Works with different technologies, internal and external to have oversight of development, testing and controls., • Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function., • Coaches and mentors other Product Owners., • Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line., • Advanced knowledge of Microsoft Office products, applicable databases and product management tools., • Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)., • Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements., • Advanced knowledge and demonstrated use of Process Engineering methodologies., • Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance., • Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: • 8+ years P&C Personal Lines experience (ideally Auto), • 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek., • 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences., • Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting., • 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams., • Experience directly leading modernization efforts for a large Tier 1 insurance carrier., • Guidewire Associate/Analyst Certification, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. • Leads and supports the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks., • Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation., • Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS., • Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires., • Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters., • Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices., • Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities., • Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees., • Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced., • Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development., • Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership., • Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation., • Mentors junior members of the IT governance team, providing guidance and support in their professional development., • Leverages AI capabilities within the context of the IT Gov function as needed., • Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree)., • 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role., • In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST., • Demonstrated experience in developing and implementing IT policies, standards, and procedures., • Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements., • Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring., • A strong understanding of regulatory and compliance requirements applicable to the organization., • Experience communicating technical information to non-technical audiences., • Experience partnering with cross-functional team members to deliver results., • Advanced knowledge of Microsoft products. What sets you apart: • Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.)., • Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS), • Work experience in highly regulated work environments including other large financial institutions, • Experience with data-driven analysis using AI tools and collaborating to drive process innovation, • Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision., • Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. • Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated)., • Identifies and evaluates internal and external issues of strategic importance to a product line., • Demonstrates executive-level thought leadership, strategy development, and financial and operational planning., • Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects., • Oversees the development and implementation of functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities., • Engages with and represents USAA with external partners as appropriate., • Works with internal partners to establish appropriate controls within operational area., • Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives., • Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness, • Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy, • Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results., • Hires, develops, and coaches claims leaders for results delivery., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience., • 6 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience in developing P&C business solutions to include building a business case, creating influence and delivering results., • Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence., • Proven ability to influence leaders across multiple disciplines and executive levels., • Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan., • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling., • Experience using data insights and making recommendations decision-makers., • Accomplished leader with expertise building a large contact center, • Advanced technology skills using AI or IVR technology in a contact center environment, • Experience building, developing, and growing teams through transformation and modernization, • Strategic leadership skills focused on modernization, • Experience utilizing data and insights to understand staffing requirements, productivity and workload standards The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Financial Regulatory Reporting Senior, you will serve as a key contributor in the preparation, review, and analysis of reports compiled for regulatory agencies to include the FR Y-9C, FR Y-9LP, FR Y-11, FR 2314, and FFIEC 009/009a. You will be responsible for preparing highly technical components of the reports and/or schedules and conducting detailed reviews of reports and/or schedules prepared by other members of the team. You will also develop and maintain procedure documentation, assist in projects to automate and increase efficiencies, and support data and control testing. As a member of the Holding Company & Subsidiary Regulatory Reporting team within the Chief Accounting Office (CAO), you will support the research, implementation, and documentation of change initiatives resulting from updates to accounting requirements, regulatory requirements, product offerings, systems, and organizational structure. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC. Relocation assistance is not available. What you'll do: * Prepare and review regulatory reports and underlying work-papers and calculations for accuracy and completeness, while assisting with proper interpretation of reporting requirements * Research and consult on complex reporting issues and respond to requests for reports and analytics * Plan and manage workflow of financial and regulatory reporting requests and requirement updates * Interact regularly with management, regulatory agencies, and business partners (i.e., internal and external audit, treasury, compliance and legal, etc.) to ensure appropriate discussion and execution of requisite actions * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures What you have: * Bachelor’s degree required; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 6 years’ experience preparing and delivering financial statements and regulatory reports in the financial services industry, a Bank Holding Company, or similar * Expert knowledge of applicable Microsoft Office applications including Excel * 4 years’ experience conducting research and preparing business and operational financial analysis * Strong knowledge of Generally Accepted Accounting Principles (GAAP) What sets you apart: * Certified Public Accountant (CPA) * Strong working knowledge of regulatory reporting rules and regulations and use of regulatory reporting platforms i.e. Axiom, etc * Utilization of financial management tools i.e. Oracle Cloud General Ledger (GL), etc * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.