Wireless Product Tester
22 days ago
Plano
Job Description10522 Job Description Job Title: Wireless Product Tester Position Summary Helping our client seek a Wireless Product Tester to support the quality assurance, customer support, and inside sales efforts for our wireless products and software releases. This role focuses on hands-on testing of new hardware and software loads, identifying defects, assisting customers with technical issues, and supporting the sales team with product knowledge and demonstrations. The ideal candidate is detail-oriented, technically curious, and comfortable interacting with both internal teams and customers.Key Responsibilities Product & Software Testing • Perform functional, regression, and basic performance testing on new wireless products and software loads, • Execute test plans, test cases, and validation procedures, • Document defects, test results, and reproduction steps clearly and accurately, • Verify bug fixes and software updates prior to release, • Collaborate with engineering and product teams to resolve issuesQuality Assurance, • Ensure products meet defined quality, performance, and usability standards, • Assist in maintaining testing documentation and procedures, • Support continuous improvement of testing processesCustomer Support, • Provide technical support to customers via phone, email, or ticketing systems, • Troubleshoot wireless hardware, software, and connectivity issues, • Escalate complex issues to engineering or senior support when needed, • Maintain accurate records of customer interactions and resolutionsInside Sales Assistance, • Support inside sales by answering technical product questions, • Assist with product demonstrations, configurations, and proof-of-concept testing, • Help prepare technical documentation, FAQs, and product comparisons, • Provide feedback from customers to sales and product teamsRequired Qualifications, • 2–3 years of experience in product testing, quality assurance, technical support, or a related role, • Bachelor’s degree (or equivalent experience) in Information Systems, Engineering, Computer Science, or a related field, • Basic understanding of wireless technologies (e.g., cellular, Wi-Fi, Bluetooth, RF concepts), • Experience testing hardware and/or software applications, • Strong problem-solving and troubleshooting skills, • Clear written and verbal communication skills, • Ability to manage multiple tasks in a fast-paced environmentPreferred Qualifications, • Experience with test management or defect tracking tools, • Familiarity with mobile devices, embedded systems, or networked products, • Exposure to customer-facing technical roles or inside sales support, • Basic scripting or automation experience is a plusKey Skills & Attributes, • Attention to detail and commitment to quality, • Strong analytical and documentation skills, • Customer-focused mindset, • Willingness to learn new technologies and products, • Team-oriented with the ability to work independently when needed#IND #ZRCompany DescriptionThomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.Thomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.