Tech savvy jobs in New York, New York (NY) StateCreate job alerts

Job Title: Customer Service Representative Company: Monument Location: Hybrid / New York Job Type: Hourly About Us: Monument is a leading provider of virtual treatment for alcohol use disorder, committed to delivering high-quality medical care and therapy to patients from the comfort of their homes. We strive to innovate and improve the accessibility and affordability of care to the estimated 30 million Americans who struggle with their drinking. Job Summary: We are seeking a dedicated and tech-savvy Customer Service Representative to join our team. This role involves addressing customer and clinician concerns, providing exceptional support, and ensuring a seamless experience for all users of our telehealth platform. The ideal candidate will be proficient with technology and possess strong problem-solving skills to effectively resolve challenges. Key Responsibilities: Member Support: Respond to patient inquiries via phone and email Assist customers with account setup, troubleshooting, and navigating the Monument Address and resolve customer issues promptly and accurately, ensuring high customer satisfaction. Clinician Support: Provide technical assistance to clinicians using Monument Facilitate communication between clinicians and patients as needed. Assist with scheduling, documentation, and other administrative tasks. Technical Assistance: Support troubleshooting and resolving technical issues related to the Monument platform. Guide customers and clinicians through technical processes and procedures. Escalate complex technical issues to the appropriate department. Problem Solving: Identify common issues and trends, providing feedback to improve services. Collaborate with team members to develop solutions to recurring challenges. Maintain a thorough understanding of the telehealth platform and related technologies. Documentation and Reporting: Document all customer interactions and technical issues accurately in the CRM system. Generate reports on customer service metrics and trends. Provide insights and recommendations based on customer feedback. Qualifications: High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer service or technical support roles. Strong understanding of telehealth services and related technologies a plus, but not required. Excellent communication skills, both written and verbal. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM systems and customer support software. Skills: Proficiency with Mac/PC, mobile devices, and technology platforms. Ability to explain technical concepts to non-technical users. Empathy and patience in handling customer and clinician concerns. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Benefits of Working at Monument: Opportunities for career growth and development. Flexible working hours and remote work environment. Supportive and collaborative team culture. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.

Paralegal for experienced attorney who is tech savvy

Full job description Custom Protective Services of NY LLC is looking for professional security guards to protect our clients' premises, assets and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report. Seeking professional Security Officer with commercial building experience to staff various commercial sites throughout Manhattan. A valid NYS Security Guard license is required. Candidates should be very presentable, well spoken and willing to be part of a team. Fire panel experience is a plus. Shift(s) Available: Sat+Sun 12PM-12AM (2) Sat+Sun 12A-12PM (2) Sat+Sun 1A-1PM Sat+Sun 1PM-1AM Sat+Sun 4PM-12AM Responsibilities and Duties: Must be able to meet and continue to meet any applicable state/city licensing requirements for Security Officers Must be Tech-Savvy with knowledge of Microsoft Applications Clean cut, corporate appearance required. Ability to maintain professional composure when dealing with unusual circumstances. Courteous telephone manner. Ability to write routine correspondence, including logs and reports. Good organizational skills. Ability to provide high-quality customer service. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. Qualifications and Skills: Current New York State Security Guard License Current New York State Training Certifications (16 HR OJT and/or 8 HR Annual) Computer knowledge to include proficiency in Windows, MS Word, typing. Must have excellent verbal and written communication skills Pay Rate Range: $16.31-$18/hr Job Type: Full-time Pay: $16.31 - $18.00 per hour Benefits: Flexible schedule Paid time off Schedule: 12 hour shift 8 hour shift Day shift Evening shift Holidays Night shift On call Overnight shift Overtime Weekends as needed Weekends only License/Certification: New York State Security License (Required) Ability to Relocate: New York, NY 10017: Relocate before starting work (Required)

We are looking for a responsible individual that has proven experience in receiving and inventory ordering and tracking. The ideal candidate would be tech savvy, has email and phone etiquette, proficiency in excel and POS systems such as Xtrachef /Toast. This person will work closely with Chef and help load recipes data, product pricing and vendor into the system. Will create purchase orders, receive product and conduct count cycles periodically. Bilingual person in English and Spanish is preferred. Working hours are mainly in the morning but must be flexible according to business needs.