Technical Support Specialist
14 days ago
Dallas
Job Description The Company Who We Are: For more than 40 years, Aspira has been the market-leading provider of hardware, software, and services that help public agencies protect natural outdoor recreation resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. The Role What We Do: Within Client Support, the Technical Support team specializes in guiding clients through installations, configurations, upgrades, and the resolution of any issues with their hardware and software products. We collaborate closely with internal teams and third-party vendors to deliver seamless support using clear, simplified communication. Together, we ensure the reliable and efficient operation of our clients' point-of-sale systems while maintaining strong relationships and meeting service-level commitments. Who You Are: You are a problem-solver with people skills! You're a talented technical support professional with experience supporting hardware, software, and network products (such as PCs, tablets, printers, scanners, card swipes, cash drawers, switches, routers, modems, etc). You know how to balance your service-oriented nature with adherence to established SLAs. What You Do: In this role, you'll support our external clients (B2B) with any inbound technical support needs via phone, email, chat, and ticketing systems. You're the ultimate expert in our hardware-as-a-service products (both off the shelf and custom) and drive the analysis and troubleshooting of hardware, network, and software issues on behalf of our clients. You contribute to high client satisfaction scores by partnering closely with them all the way through resolution. Qualifications Certifications: • IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification are preferred but not required, • 2+ years of experience providing virtual technical support to external customers experiencing hardware issues., • 2+ years of experience providing virtual technical support to external customers experiencing software issues., • 2+ years of experience with small office networks, • Excellent interpersonal skills, with both internal and external parties, • Strong virtual troubleshooting skills, • Ticketing: Jira, ServiceNow, vendor portals, • Communication: Slack, Amazon Connect, • Knowledge Base: Confluence, • Endpoint Management: ManageEngine, TeamViewer Hiring Process: The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc: • Virtual Interview: Recruiter Screen w/ Talent Acquisition Manager, • Virtual Interview: Technical Screen w/ Hiring Manager, • Team Interview: A handful of virtual Interviews with the team, • Final Round/Executive Interview