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Job Description Overview OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client. OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY. OneGroup’s company culture sets us apart from the rest. Our core values, what we call “The OneGroup Way” consists of the following: Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do. Big Picture – How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client. Acknowledgement – Recognize others contributions, appreciate what others do and their strengths. Transparency – An environment that encourages open communication and feedback. Bigger Purpose – How do we become more than just an insurance company to our clients? We seek to enhance our client’s businesses, support their mission and understand their challenges. Responsibilities OneGroup Risk Management and Insurance seeks Commercial Property & Casualty Insurance Sales Professionals in multiple areas. ADVANTAGES OF JOINING THE ONEGROUP TEAM • A commission-based compensation plan that provides great earning potential, • Benefit Plan: Pension, Health, Life & Disability Insurance, 401(k), and more., • Substantial in-house experts and resources usually found only in much larger organizations: risk management consulting, claims management, loss control, HR consulting, contractual risk transfer analysis, and much more., • Full-time support team that provides marketing materials, promotion, proposal assistance, etc., • A dedication to technology, innovation and strategic thinking., • Resources, markets, and institutional knowledge to allow success in writing middle-market and larger accounts., • Has 3-5 years of experience in insurance brokerage, carrier, or related business to business sales including calling on senior executives and a track record of financial success, • Can identify new opportunities in mid-sized and large, complex accounts, • Utilizes a consultative, positive and resourceful approach to dealing with prospect, clients and employees, • Has developed excellent listening skills with strong customer focus, • Has high-level organization and follow-up skills, • Believes in integrity and building success by developing relationships with others, • Has superior written, verbal communication and presentation skills, • Develop business (new sales, referrals, cross-selling opportunities) by achieving revenue objectives through consultative sales to new clients and expansion of service lines to existing clients., • Build an active pipeline of qualified prospects and document activity, notes, prospect data in sales tracking systems (Salesforce), • Work with business clients and prospects to understand their needs and develop consultative business solutions., • Develop and execute a business plan based on established sales objectives., • Reviews existing policy coverages and makes recommendations based on strategic understanding of client objectives., • Work as liaison with client service team to accommodate client needs, retain and grow business., • Commitment to continual learning and development of sales and technical expertise., • Demonstrate strategic thinking and innovation based on knowledge of the market, carriers and products, including understanding of important technical/financial issues Qualifications To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * • Bachelor's degree, preferred, • Property/Casualty License Required, • If licensed, maintain Agent/Broker License through continuing education, • 3-5 years of proven successful sales or related experience, required, • Insurance sales experience, preferred, • Proven ability to achieve established sales quotas, • Excellent interpersonal and communication skills, • Experience using contact management software, • Working knowledge and competency in use of agency management system, Microsoft Word, Microsoft Excel, and other software as required by position, • Ability to use menu-driven software, • Ability to work independently, • Assertive, self-starter, • Ability to influence others, • Good Organizational skills with the ability to manage multiple tasks efficiently, • Must possess a valid drivers license and clean motor vehicle record, • All applicants must be 18 years of age or older

Job Description Extrusion Technicians: Rotating 12-hour shifts Job Summary: The Extrusion Technician will be responsible for the performance of automated extrusion process systems. This position will be located out of our manufacturing facility in East Syracuse, NY and will report to the Manufacturing Engineer. Applicants can expect a base compensation range of $27.00 - $34.00 per hour plus a 10% shift differential for working on second or third shift. This is the reasonable estimate for this job based on applicable circumstances at the time of posting. Pay could be more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location. Rotating work schedule will reflect: (A) Week One: 5am – 5pm Week 1 Monday, Tuesday, Saturday and Sunday; Off Wednesday – Friday (A) Week Two : 5am – 5pm Week 2 Wednesday – Friday; Off Monday, Tuesday, Saturday and Sunday Pay is $27.00 - $34.00 depending on experience OR (B) Week One: 5am – 5pm Week 1 Wednesday – Friday; Off Monday, Tuesday, Saturday and Sunday (B)Week Two : 5am – 5pm Week 2 Monday, Tuesday, Saturday and Sunday; Off Wednesday – Friday Pay is $27.00 - $34.00 with a 10% shift differentialdepending on experience Benefits: • Temp to Hire, • Weekly Pay, • Benefits once hired on, • MIxture of days on and off, more time with family and friends You will make a difference in the following ways: -Conduct walk-throughs of the manufacturing facility and reviews performance data of the extrusion process equipment from the preceding shift. -Perform preventative and corrective maintenance on extrusion systems, process, and ancillary equipment. -Support the production floor answering equipment repair and troubleshooting requests related to extrusion process equipment within the plant. -Attend the daily Tier II meetings to review operations on the plant floor and assist the operators in the timely repair of the extrusion equipment. -Install, sets-up, and rebuild extrusion equipment. Requirements: -Education & Experience: Associate degree in electrical technology or a relevant Technical Certification combined with a minimum three (3) years of relevant technician experience. -Knowledge: Strong mechanical aptitude and proficiency with electrical hand tools and precision measuring devices -Specific Skills: Ability to troubleshoot and repair pneumatic circuits, electrical circuits, electrical machinery and human-machine interfaces. Must be able to speak , read and write English fluently. -Customers Define Our Success: Provide support to the production floor, answer equipment repair and trouble-shooting requests to eliminate machine downtime and ensure continuous production. What happens next: If you are motivated, dependable, and are looking to jump start your career please apply now with your updated resume. We will proceed to the next steps if your skills and experience look like a good fit for the position. Even if this position does not work out, your information is still in our database. That means all our recruiters will have access to your profile, expanding your opportunities even more. Staffworks is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other basis protected by federal, state or local law. Apply now for consideration! APPLY TO WWW.STAFFWORKSCNY.COM Optimized Job Description Writing Tool

Utilize computer applications, including Microsoft Excel, to support administrative and accounting tasks. Experience in invoice processing and related accounting tasks. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, lega

HumanEdge Travel Healthcare is seeking a travel Interventional Radiology Technologist for a travel job in Syracuse, New York. • Specialty: Interventional Radiology Technologist, • Discipline: Allied Health Professional, • Start Date: ASAP, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, • Employment Type: Travel Travel Radiologic Technologist – Interventional Location: Syracuse, NY Assignment Length: 13 weeks Start Date: 10/13/2025 Shift: Days | Monday–Friday (with on-call requirements) | 5x8s Job Summary: HumanEdge Health is seeking an experienced Interventional Radiologic Technologist for a 13-week travel assignment in Syracuse, NY. The technologist will perform diagnostic and interventional imaging procedures under the direction of radiologists while maintaining the highest standards of patient care and radiation safety. Assignment Details: * Duration: 13 weeks * Schedule: Monday–Friday, daytime hours * Hours: 40 hours/week * On-Call: Required Qualifications: * A.A.S. in Radiologic Technology or equivalent – Required * Active New York State license/registration – Required * Minimum 1 year of CT/MRI experience as a Radiologic Technologist – Required * Cath Lab / Interventional Radiology experience – Preferred * Must successfully pass pre-employment health clearance Responsibilities: * Perform radiographic and interventional imaging procedures in accordance with physician orders and department protocols * Greet and prepare patients, explain procedures, and position them appropriately for imaging * Select proper exposure factors to obtain high-quality diagnostic images * Ensure adherence to radiation safety standards to protect patients and staff * Operate imaging equipment efficiently and report any malfunctions to supervisors * Process images, document patient information, and update the Radiology Information System (RIS) for billing and medical records * Collaborate with radiologists, nurses, and other clinical staff to support patient care during procedures Benefits of Traveling with HumanEdge Health: * Competitive weekly pay * Medical, dental & vision benefits * Housing and travel assistance * 24/7 recruiter support * Licensing & credentialing assistance Apply Today: HumanEdge Travel Healthcare Job ID #12598. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Radiologic Technologist, Interventional HumanEdge Allied Health is a full-service nursing and allied health staffing agency that has lived and breathed staffing for more than 30 years, making us one of the most trusted in the industry!

Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Syracuse, New York. • Specialty: Case Management, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, days, • Employment Type: Travel Job Description: Supplemental Health Care is seeking experienced Registered Nurses (RNs) for an exciting travel opportunity at a Level 1 teaching hospital in Syracuse, New York. This traveler-friendly facility is known for its cutting-edge technology, supportive environment, and diverse learning opportunities, making it an excellent place to grow your career and even extend your contract. Qualifications: • Active New York Registered Nurse License, • American Heart Association BLS1-2 years of recent Case Management experience, • Strong clinical and critical thinking skills, • Commitment to high-quality patient care Case Management Registered Nurse Contract Details: • $2,220 - $2,434 per week, • 13-week contract with possibility to extend, • AM shifts available, • RN would be working at a Level 1 teaching hospital Additional Information: • This facility is traveler-friendly, • Explore the scenic area, renowned for its vineyards, state fair, and exceptional dining experiences, • This area also offers a lower cost of living What We Offer: • Full medical, dental, vision, life, and even pet insurance!, • Round the clock support. No matter where you are or what time it is, Supplemental Health Care is standing by., • SHC's Share the Care referral program is the most dynamic, profitable referral program in the industry., • 401k Retirement Savings Program to both full-time and part-time employees with a wide range of investment options., • Discounted and free online access to CEU courses through Supplemental University. Take the next step in your travel career – apply today and our team will connect with you right away to secure your ideal assignment. What We Offer: • Full medical, dental, vision, life, and even pet insurance!, • Round the clock support. No matter where you are or what time it is, Supplemental Health Care is standing by., • SHC's Share the Care referral program is the most dynamic, profitable referral program in the industry., • 401k Retirement Savings Program to both full-time and part-time employees with a wide range of investment options., • Discounted and free online access to CEU courses through Supplemental University. *Estimated weekly payment may include both taxable wages and tax-free reimbursements for meals, housing, and incidentals. Please speak with a recruiter for details. Supplemental Health Care is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Contractor, please send an e-mail to or call to let us know the nature of your accommodation request and your contact information. Supplemental Health Care will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, or federal law (including San Francisco Ordinance #131192, Los Angeles Municipal Code 189.00, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). For this type of employment, Kentucky state law requires a criminal record check as a condition of employment. For a copy of the Supplemental Health Care Privacy Policy, please visit Health Care will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, or federal law (including San Francisco Ordinance #131192, Los Angeles Municipal Code 189.00, the Los Ang Supplemental Health Care Job ID #1408023. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Case Management Registered Nurse At Supplemental Health Care, a simple belief in the power of caring guides a unique commitment to world-class service in healthcare staffing. For 40 years, we’ve supported talented professionals pursuing their life calling in hospitals, schools, home health, corrections, behavioral health, and other settings. At SHC, we inspire vital connections and enrich lives and inspire better outcomes. As recipients of the Best in Staffing Awards for both Client and Talent, Supplemental Health Care is proud to be among only 2% of staffing companies singled out for the distinction based on the real feedback of our employees and the clients we serve. SHC has also earned The Joint Commission’s Gold Seal of Approval and is named among the Largest Health Care Staffing companies in the United States by Staffing Industry Analysts. We are also thrilled to recognize our very own SLP, Dr. Kelly Byrd as the American Staffing Association 2024 ___ and Health Care Sector All-Star. We’re honored to connect Dr. Byrd to employment, share her incredible story, and support her family literacy nonprofit. For everyone that we serve, SHC is the place where caring hearts thrive. • Referral bonus, • Benefits start day 1, • 401k retirement plan, • Continuing Education, • Discount program, • Health savings account

Job DescriptionJoin the Frontlines of HVAC Innovation! PDS Tech Commercial is Hiring Service Support Technicians for A Leading HVAC Manufacturer! Location: Syracuse, NY | Pay Rate: 43.32/hour | Schedule: FT/Mon-Fri (3pm - 11:30pm) PDS Tech Commercial, in partnership with an industry-leading manufacturer of commercial HVAC systems, is seeking a driven and detail-oriented Service and Support Technician to join our team on 2nd Shift. If you're passionate about hands-on work and ready to contribute to cutting-edge engineering projects, this is your opportunity to make a real impact. What You’ll Do: Build the Future of HVAC Technology As a Service and Support Technician, you'll play a key role in supporting the development and testing of next-generation HVAC systems. Working under moderate supervision, you'll collaborate with engineers and technicians to bring product innovations to life. Your work will directly influence product performance, safety, and reliability. Day-to-Day Responsibilities: • Fabricate and assemble test apparatuses for product development and testing., • Perform electrical and mechanical modifications on test units and components., • Conduct performance testing of HVAC equipment in compliance with ASHRAE/UL standards., • Calibrate test equipment and troubleshoot unit or instrumentation issues., • Record, document, and report test data using MS Office and internal data systems., • High School Diploma or GED., • 8+ years of HVAC or maintenance experience (relevant education may substitute)., • EPA 608 refrigerant certification.Preferred Qualifications:, • Basic electrical wiring experience (3-phase a plus)., • Hands-on experience with refrigeration cycles and related components., • Proficiency in brazing and working with combustible/pressurized gases., • Ability to read and follow test procedures accurately., • Working knowledge of Microsoft Word, Excel, and Outlook., • Clear written and verbal communication skills., • A collaborative, technician-focused environment., • Opportunities to learn new skills and advance within the field. Pay Details: 43.32 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.

Job DescriptionJoin the Frontlines of HVAC Innovation! PDS Tech Commercial is Hiring Service Support Technicians for A Leading HVAC Manufacturer! Location: Syracuse, NY | Pay Rate: 29.19/hour | Schedule: FT/Mon-Fri (3pm - 11:30pm) PDS Tech Commercial, in partnership with an industry-leading manufacturer of commercial HVAC systems, is seeking a driven and detail-oriented Service and Support Technician to join our team on 2nd Shift. If you're passionate about hands-on work and ready to contribute to cutting-edge engineering projects, this is your opportunity to make a real impact. What You’ll Do: Build the Future of HVAC Technology As a Service and Support Technician, you'll play a key role in supporting the development and testing of next-generation HVAC systems. Working under moderate supervision, you'll collaborate with engineers and technicians to bring product innovations to life. Your work will directly influence product performance, safety, and reliability. Day-to-Day Responsibilities: • Fabricate and assemble test apparatuses for product development and testing., • Perform electrical and mechanical modifications on test units and components., • Conduct performance testing of HVAC equipment in compliance with ASHRAE/UL standards., • Calibrate test equipment and troubleshoot unit or instrumentation issues., • Record, document, and report test data using MS Office and internal data systems., • High School Diploma or GED., • Minimum 3 years of HVAC or maintenance experience (relevant education may substitute)., • EPA 608 refrigerant certification., • Strong mechanical aptitude and familiarity with control systems, • Ability to work independently and communicate effectively with off-site engineering personnel, • Solid understanding of electrical diagrams and control logicPreferred Qualifications:, • Basic electrical wiring experience (3-phase a plus)., • Hands-on experience with refrigeration cycles and related components., • Proficiency in brazing and working with combustible/pressurized gases., • Ability to read and follow test procedures accurately., • Working knowledge of Microsoft Word, Excel, and Outlook., • Clear written and verbal communication skills., • A collaborative, technician-focused environment., • Opportunities to learn new skills and advance within the field. Pay Details: 29.19 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Data Center & Route Switch Field Service Technician This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes two certifications CCT Data Center and CCT Route/Switch, which comes with a dollar per hour increase. If you are technical, Acuative is willing to invest in you for this role. This position requires a person willing to go to new places. Tickets can be assigned for up to four hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours. To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder. Selected candidates are given a full week of paid training and support as needed for every job they are routed to. Acuative is a drug free workplace. Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: · Installation and maintenance of networking hardware including routers, switches, and WAP’s · Installation and maintenance of telephony equipment and circuits · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment · Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems · Circuit extensions and structured cabling · Site surveys and site audits · Maintain company vehicle, inventory, and tools to departmental standards · Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: · Working knowledge of networking hardware and topologies · Familiarity with Cisco networking products and interfacing through Cisco CLI · Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support · Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers · Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment · Ability to provide configuration support for a variety of technology platforms through console and remote applications · Experience with LEC circuit identification and extensions · Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments · Ability to operate basic power tools – drills, saws, etc. · Work on ladders and lifts where required · Working knowledge of Microsoft Office applications (Excel & Word). · Ability to follow detailed job documents · Must be willing to travel within assigned region to meet customer SLAs · On-call, after hours, and weekend work may be required · Must possess a valid drivers’ license with good driving record Education & Certifications: · Associates degree in Information Technology or equivalent experience · CompTIA, Cisco, Cabling, and PBX system certifications a plus! · Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH · Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

Job Description CABVI is seeking Warehouse Supervisor to work under the direct guidance of the Warehouse Operations Manager, the Warehouse Supervisor is responsible for the shipping and receiving operations by providing day-to-day supervision and work direction to warehouse employees. JOB RESPONSIBILITIES: • Assist the Warehouse Operations Manager in the daily departmental operations, ensuring performance meet and exceeds organizational policies, operating procedures, and goals. This is accomplished by measuring and monitoring department quality and production levels and communicating to the department manager operational achievements and deficiencies., • supervise warehouse staff in absence of management., • Work with the Warehouse Operations Manager to schedule staff and estimate work hours required to complete daily tasks. Responsible for explaining variances in hours worked and staff productivity., • Conduct daily team huddles focused on safety protocols as well as communicating operational needs for the day and staff responsibilities as developed in tandem with the warehouse management leadership., • Adhere to and monitor all safety policies, procedures and best practices while performing tasks in a manner that promotes safety at all. Conduct daily walk throughs to inspect and report to management the physical condition of the warehouse and equipment to ensure the warehouse meets all regulatory and safety requirements., • Promote warehouse safety by ensuring that all warehouse workers are properly outfitted with safety shoes and other required PPE, operating equipment safely, and functioning in a safe manner with daily tasks., • Work with the inventory systems manager to accurately identify, count, and record physical inventories. Assist in monthly cycle counts, as needed. Ensure we are following the correct production rotation utilizing the FIFO system., • Under the direction of the Warehouse Operations Manager, assist in the training and development of team members through mentoring, coaching, and providing ongoing feedback, as needed., • Work together with the quality control team to submit documents and resolve any matters associated with warehouse functions., • Assist Warehouse Operations Manager with employee relations issues, interviewing, and onboarding employees, as needed., • Work with warehouse management to coordinate product/material needs and movement for inbound, outbound and between buildings., • Participate in cross-functional teams to promote organization process improvements and service excellence., • Fulfill ISO standards and policies. Work together with the quality control team to submit documents and resolve any matters associated with warehouse functions., • Adapts to change and completes other duties as assigned by manager., • Minimum of high school diploma required; Associate degree preferred., • A minimum of five years’ experience in warehouse operations or logistics is required., • Must be forklift certified., • Must have proven leadership and conflict resolution experience., • Computer competency required. Must be willing to learn new technology and be familiar with UPS, FedEx, and other shippers means of transacting business. CABVI offers a generous benefit package along with a family friendly work environment. We offer three health insurance plans to choose from along with dental and vision insurance. A retirement benefit through a 403(b) is offered to include employee and employer contributions. We also have paid time off, paid holidays, a fitness center accessible to employees, employer sponsored life insurance along with many other employee sponsored benefits. Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements. CABVI is an equal Opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Company DescriptionThe Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children’s services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association’s manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence.The Central Association for the Blind and Visually Impaired (CABVI) is a not-for-profit agency with professional and support staff who provide comprehensive vision rehabilitation programs annually to more than 2000 people who are blind and visually impaired in a nine-county area. We teach independent living skills, as well as orientation and mobility, and we offer low vision services, children’s services, and continually-expanding technology and employment programs. One facet of our employment services is Central Industries, the Association’s manufacturing division that helps support agency services. Our mission is to assist people who are blind or visually impaired achieve their highest levels of independence.

Job Description The Administrative Assistant performs diverse administrative responsibilities for various levels of staff within the company. This position coordinates various projects and prepares reports and information which may be of a highly confidential and critical nature, supporting the goals of local management, and of CorVel. This is an On-Site role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: • Answers telephones. Handles inquiries appropriately, • May open, read, prioritize, route and distribute incoming mail or other materials, • May coordinate and maintain scheduling and event calendars, including travel dates and arrangements, appointments with customers, meetings and conference calls, • Organizes and maintains document storage, • May create and prepare presentations, memos, reports, correspondence and miscellaneous projects, • May schedule travel, meetings and other events, along with monitoring calendars and room reservations, • May assist in basic accounting functions, • Requires regular and consistent attendance, being reliable, responsible, and dependable and fulfilling obligations, • Complies with all safety rules and regulations during working hours in conjunction with the Injury and Illness Prevention Program (“IIPP”), • Additional projects and duties as assigned KNOWLEDGE & SKILLS: • Excellent written and verbal communication skills, • Ability to work on several concurrent tasks and prioritize workload with minimal direction, • Ability to identify, analyze and solve problems, • Intermediate ability to utilize Microsoft applications, • Strong interpersonal, time management and organizational skills, • Ability to work both independently and within a team environment EDUCATION & EXPERIENCE: • High school diploma or equivalent, college degree preferred, • 1 – 2 years’ experience in administrative support roles PAY RANGE: CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13.08 - $19.90 per hour A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Onsite

Job DescriptionSalary: $50,000 - $60,000 FMF&E is currently seeking a dynamic, full-time professional to join our growing Accounting & Auditing (A&A) team as an Assurance Administrative Specialist. This position is a newly established full-time administrative role to help support our A&A Department and responsibilities will include working with our Assurance team at all levels. In your critical role as an Assurance Administrative Specialist, you will be responsible for the following key administrative tasks: • Assist in preparing and processing the departments client deliverables, including financial statements and client communication letters., • Create automated client financial statements from engagement source data., • Collaborate with the Assurance team and drive internal administrative process improvements, focusing on efficiency and improving digital applications., • Support the departments long range scheduling process, including managing change requests., • Assist with client portal administration, including initial set-up and monitoring., • Assist Marketing department with proposals and special projects as needed., • Assist with organization and administration of continuing professional education (CPE); including training seminars and webcast registration/set-up., • Assist with other administrative matters as required; maintain tracking system and due date lists, meeting minutes, general correspondence, billing, mailings, conference/video call set-up. Qualifications: • 2 year college degree plus a minimum of 3 years administrative experience, • Must be highly proficient in Microsoft Office applications and network utilization and good with new technology, • Excellent written and verbal communication/interpersonal skills, • Strong organizational skills and attention to detail, • Ability to work well independently, prioritize and multitask, • CPA industry or professional services experience ideal About Us Firley, Moran, Freer & Eassa, CPA, P.C. (FMF&E) is proud to be one of the leading certified public accounting firms in CNY. Over the past 40 years, we have grown our Firm organically while always emphasizing the importance of working together to get the job done. We stay dedicated to what we do best, and it shows in our work. We are dedicated to our clients and community, and serve locally and nationwide providing audit, accounting, tax and management consulting services. Our clients include construction contractors, credit unions, energy (independent power producers), professional service organizations, manufacturers, and wholesalers and distributors. FMF&E is also a proud member of the RSM US Alliance allowing us to tap into national and international experts, quality education and technical resources, which help us to remain innovative and experts in our field. For more information, visit our website at Our Benefits We offer a competitive salary, career development program, generous paid time off program, paid holidays, 401(k) plan with firm contributions, employer parking benefit and a variety of health and welfare plan options. Firley, Moran, Freer & Eassa CPA, P.C. (FMF&E) is committed to a diverse and welcoming workplace in which all team members, clients, vendors, and all visitors are respected and included. FMF&E promotes respectful and meaningful collaboration across our diverse teams. This includes collaboration and inclusion with consideration of personal identities and experiences including physical ability, age, appearance, ethnicity, family/marital status, gender, gender expression, language, military or veteran status, nationality, political ideology, race, religion/spirituality, sex, sexuality and socio-economic status. Our diverse team strives to live our values of care, curiosity, and courage at all times in our work. Firley, Moran, Freer & Eassa is an equal opportunity employer

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needsQualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs., • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description About LASMNY The Legal Aid Society of Mid-New York, Inc. (LASMNY) is a non-profit public interest law firm that provides free legal information, advice and representation to people who are unable to afford a lawyer. Our staff provides services in thirteen counties: Broome, Chenango, Cayuga, Cortland, Delaware, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and Otsego. In addition, our Agricultural Worker Project (AWP) provides services to agricultural workers throughout New York State. Mission Statement LASMNY’s mission is to provide free legal assistance to low-income individuals facing civil legal issues that impact basic needs such as housing, safety, income, and healthcare. We are committed to protecting the rights of vulnerable populations including seniors, veterans, people with disabilities, immigrants, and survivors of domestic violence. Job Summary The Pro Bono Paralegal assists the Managing Attorney in planning, implementing, and overseeing LASMNY's pro bono project, which includes clinics and virtual services across the thirteen-county area. Key duties involve collaborating on volunteer opportunities for attorneys and law students, organizing training and legal clinics, and managing case assignments in areas such as divorce, estate planning, bankruptcy, and housing justice. The paralegal must demonstrate a strong commitment to LASMNY’s mission. Essential Job Duties Program Development and Support: • Support the development of a comprehensive Pro Bono Project, including recruitment, training, and resource development., • Partner with employees to recruit and train volunteer attorneys and law student volunteers., • Build and maintain relationships with attorneys, law firms, law schools, bar associations, and partner organizations., • Develop and maintain training materials, fillable forms, and a web-based pro bono resource library. Caseload and Client Management: • Manage the pro bono caseload and ensure delivery of high-quality legal services., • Collaborate with intake screeners to triage calls, determine client eligibility, and evaluate cases for pro bono referral., • Perform intakes for uncontested divorces, estate planning, bankruptcies, and housing cases., • Manage referrals of pro bono cases to volunteer attorneys and internal staff., • Effectively and efficiently communicate with clients for services over the phone or in person., • Follow up with volunteer attorneys to track case status and ensure timely closure. Events and Outreach: • Plan and schedule pro bono legal clinics., • Coordinate CLE trainings and community outreach events., • Conduct outreach and coordinate tabling and other events with community organizations. Administration and Reporting: • Maintain volunteer databases and listservs., • Maintain accurate records and statistics for the coordination of timely reports., • Accurately and timely record billable time and case notes in the case management system., • Prepare, organize, store, and retrieve case files., • Compile data and prepare reports for internal and external stakeholders., • Assist with tasks related to the grant reporting processes., • Perform other administrative tasks and duties as assigned by the supervisor. Professional Standards • Demonstrate professionalism and confidentiality in handling sensitive information., • Communicate effectively with clients, attorneys, and community partners., • Maintain regular and predictable attendance., • Adapt to new technologies and systems, including legal research tools and case management software., • Comply with all Legal Services Corporation regulations, LASMNY policies and procedures, and grant-based reporting requirements. Required Qualifications • Bachelor’s degree, Associate’s degree, paralegal certificate, or an equivalent combination of education and work experience., • Strong organizational, communication, and problem-solving skills., • Proficient with Microsoft Office or related software and computerized legal research., • Willingness to learn new technology., • Ability to manage multiple projects efficiently and accurately., • Valid driver’s license and ability to travel throughout the service area. Preferred Qualifications • Experience in poverty law or public interest legal services., • Bilingual or multilingual a plus. Compensation and Benefits This position offers a competitive salary range of $46,250.00 – $67,378.00, commensurate with experience and qualifications. LASMNY provides a comprehensive benefits package, including health insurance, retirement contributions, paid leave, and professional development opportunities. Application Process Qualified candidates are invited to apply through our online application system. Click on the following link to apply: Equal Opportunity Employer LASMNY is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. LASMNY provides reasonable accommodations to qualified individuals with disabilities during the application process. Please contact Human Resources to request assistance.

Job Description Ronco is seeking a talented Strategic Account Manager - Healthcare for our Syracuse territory who will create and execute sales in the healthcare market to include solutions for hospitals and long-term care facilities. You will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Accountabilities Include: • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts. Requirements for Success: • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. We are an Equal Opportunity Employer Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needs Qualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs, • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities This position will be responsible for: • Imaging, upgrading and configuring of PC hardware with MS Windows OS and various enterprise office and banking applications. Responsible for assisting and supporting the PC/technology based banking functions, technical support for various software systems. Assists with the LAN at administrative center and branches, and individual PC’s. Maintains a record of inventory., • Imaging and deploying new workstation hardware., • Collecting and maintaining of IT related hardware/software inventory., • Provides general PC/Network and printer support to all branches and back office areas. Answers question and solves problems on hardware, software and communications. Provide phone and remote support to all branches and back office areas. Documents the requests and the work performed in the Help Desk system., • Assist in supporting networks (LANs/WANs) at administrative and operations center and branches by monitoring system for user activities, performance and stability. Maintains accurate network documentation such as maps, user lists security logs and server back up., • Provides technical support of numerous software systems, including MicroSoft, Jack Henry, Adobe, and other various financial and enterprise office environment applications., • Supports PC/technology based banking opportunities. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner. • All tasks assigned by the Technology Support Manager., • Performs other related duties as assigned or directed. All tasks assigned by the Technology Support Manager and/or Technology Support Team Lead. Qualifications • An Associate’s or Bachelor’s degree in Information Security or Information Technology. In process of earning stated degree(s) will be considered as well., • Strong customer service skills and communication skills., • Ability to work effectively in a team environment and to multi-task in a fast paced environment., • Working knowledge of hardware and software to facilitate technical problem solving., • Ability to work independently and remain on task., • Must have valid driver’s license., • Previous IT or IT Security experience preferred but not required., • All applicants must be 18 years of age or older.

Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You AreThe Technology Services Engineering Manager at BHG Financial is a strategic and hands-on leader responsible for delivering exceptional end-user support across a diverse technology landscape. This role oversees the daily operations of the Service Desk team, ensuring the timely resolution of technical issues, seamless onboarding experiences, and consistent service excellence.The manager will support BHG’s user endpoint systems and applications, providing front-line support for Windows 11, macOS, iOS, Android, and AV technologies in conference rooms. The role also includes supporting Zoom, MS Teams, and other collaboration platforms to ensure smooth virtual and hybrid meeting experiences. The ideal candidate possesses a strong technical background, exceptional problem-solving skills, and a customer-first mindset, with proficiency in service management ticketing, such as Jira Service Management, and enterprise software such as Microsoft 365, VPN clients, RingCentral, and Remote Desktop. They excel at multitasking across platforms, guiding service engineers through performance management, project assignments, and professional development, while continuously improving processes and documentation. This role is critical to maintaining operational continuity, driving user satisfaction, and aligning IT support with BHG’s broader infrastructure and business goals.What You'll Do • Operational control: Oversee daily operations to ensure compliance with standards and achieve organizational objectives., • Shift scheduling: Manage shift scheduling to optimize staff coverage and operational efficiency., • KPI accountability: Monitor key performance indicators (KPIs), such as First Response Time, Resolution Time, Ticket Volume Trends, Backlog Volume, First Contact Resolution Rate, Reopen Rate, Escalation Rate, SLA Compliance Rate, Onboarding Readiness Rate, Process Improvement Implementation Rate, etc., to ensure alignment with performance targets and operational goals., • Service level adherence: Address all customer cases promptly within established SLA requirements and handle them professionally., • Quality assurance: Maintain high service delivery standards while continuously improving customer satisfaction., • Staff Coordination: Provide guidance and performance feedback to non-supervisory staff, ensuring alignment with operational goals and fostering accountability through clear direction and support., • Workflow Management: Strategically plan and oversee the workflow and time management of staff, assigning daily tasks and setting clear deadlines., • Best Practices Implementation: Assess current practices, implement best practice standards, and drive continuous improvement within the team., • Performance Reporting: Prepare and present comprehensive performance reports, evaluating team output and operational efficiency on Service Requests, Incidents, and Projects., • IT Inventory Control: Ensure a rigorous IT inventory process is maintained, including adherence to preventative maintenance schedules and protocols., • Warehousing Logistics: Responsible for the maintenance and upkeep of the IT equipment warehouse, ensuring that there is sufficient inventory on-hand to meet business needs, all equipment is organized, functional, and in optimal condition for use, and equipment is delivered in a timely fashion., • Program Development: Develop and implement programs and procedures designed to enhance the effectiveness and efficiency of IT systems and operations., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications., • Training and Utilization: Facilitate the continued and expanded use of technology resources through effective implementation and coordination of training programs., • Hardware and Software Management: Oversee the management, installation, maintenance, and support of end-user hardware and software applications.What You'll Need, • A bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience., • 5+ years of experience in technical support or service engineering, with a minimum of 2 years in a leadership or managerial role., • Strong understanding of ITIL principles and service management best practices., • Proficiency in enterprise ticketing platforms (e.g., Jira Service Management, ServiceNow, etc.), • Familiarity with endpoint management tools such as Tanium, Microsoft Intune, Jamf, etc., • Knowledge of Active Directory, Microsoft 365, and common desktop/network troubleshooting techniques., • Deep understanding of Windows 11 system architecture, Group Policy, registry management, driver integration, troubleshooting methodologies, and integration with MDM platforms like Intune and Tanium., • Proficient in managing macOS environments, including system preferences, Terminal commands, software deployment, and integration with MDM platforms like JAMF, Intune, and Tanium., • Skilled in configuring, securing, and supporting mobile devices using MDM tools (e.g., Intune, Apple Business Manager, Android Enterprise)., • Experience with the installation, maintenance, and support of end-user hardware and software applications on Windows, macOS, iOS, and Android platforms., • Experience with the installation, maintenance, and support of Audio-Visual hardware and software in conference rooms., • Ability to work at a computer for 8+ hours/day, • Fine motor manipulation using a computer (mouse/keyboard), • Ability to lift 50lbs several times weekly, • In office presence daily with the local team, • Travel to other locations for support needs