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Job DescriptionDescription:TWO POSITIONS AVAILABLE ~ UNTIL BELL BRANCH OPENING, WILL BE REPORTING TO DOWNEY BRANCH Purpose Serves as liaison between members and the credit union in-branch. Provides account information and performs a variety of file maintenance and monetary transactions. Interviews members to determine needs and offers appropriate products and services. Opens new memberships and individual accounts. Organizational Standards An energetic, self-motivated, enthusiastic, “team player” to represent our credit union with members, prospective members, other staff and the community of Downey; while exercising sound business judgment, maintain a professional appearance and displaying a positive attitude. Primary Responsibilities • Performs as an in-branch Financial Services Representative as needed., • Responds to members’ inquiries and requests using all access channels offered by the credit union., • Verifies eligibility and opens new memberships according to credit union’s policies and procedures. Obtains required documentation and scans copies of such to appropriate destinations., • Interviews members to discover needs and offers appropriate products and services. Opens individual accounts in an accurate and efficient manner., • Performs the duties of Universal Associate 2, such as processing members’ deposits, withdrawals, transfers, loan payments, address changes, and any other transactional or file maintenance requests., • Presents a professional image in both dress and manner while representing the credit union at either the credit union office or at community events., • Communicates with members and staff in a professional and articulate manner in both verbal and written forms., • Maintains a comprehensive understanding of the features and benefits of all credit union products and services in order to offer the most appropriate products to members. Keeps abreast of marketing promotions and educates members on new credit union benefits and offerings., • Responsible for compliance to the Bank Secrecy Act, which includes the Customer/Member Identification requirements for new members, Anti-Money Laundering requirements, and the requirements of the Office of Foreign Assets Control (OFAC)., • Compliance to the regulation involves the gathering of information needed to ensure the timely and accurate filing of Currency Transaction Reports, reporting of suspicious activity involving members, non-members and credit union staff, and other suspected money laundering activities., • Maintains up-to-date knowledge of the policies, procedures, rules and regulations that govern credit union operations., • Ensures compliance with all credit union member service standards. Performs all member related functions and activities in accordance with superior member service. Promotes a retail sales environment by selling all credit union products and services., • Responsible for ensuring confidentiality and security of credit union and member information and documents., • Employs analytical reasoning to identify opportunities and threats to both members and credit union., • Willingly accepts the direction given by management in order to meet the goals established by the Board of Directors., • Service the membership and maintain a positive attitude within the office at all times., • Floating to all branch locations for coverage, as needed., • Performs all other related duties as requested by management. Requirements: Employment Requirements • Ability to be bonded., • Understand basic accounting principles., • Ability to use office machines as required for their position and understands EDP concepts., • High school graduate; secondary education preferred., • (6) months of credit union experience preferred., • (6) months of customer service experience preferred., • Basic personal computer knowledge (Word, Excel).

Job Description Position Overview Welcomes all guests at registration, checkout all guests in a professional manner. Assists in accurate completion of night audit processes, report packets and daily sales report. Assists guests with valet parking and amenity delivery as needed. This position pays $18.00 - $20.00/hour depending on experience. This is a graveyard shift position. Responsibilities • Register guests in a timely manner. Ensure registration card is signed and a method of payment is provided., • Work and communicate with other departments to meet guests needs and requests to ensure the highest level of guest service., • Answer all telephone calls in 3 rings and utilizes proper scripted greeting., • Maintain guest accounts by posting all charges and payments accurately., • Process deposits and all forms of payment according to resort policy., • Accurately assign revenue to appropriate department, • Assist the Night Manager in change of day procedures, • Assist the Night Manager in the generation of Daily Sales Report Ensure prompt and accurate delivery of night audit report packs * Keep a log of all guest requests and ensure requests are completed in a timely manner. * Deliver amenities, faxes and packages to guest rooms as directed by the Night Manager. * Assist guests with luggage and valet parking services as directed by the Night Manager. * Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. * Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports * Protect the assets of the property. * Follow policies and procedures in training manuals and employee handbook. * Any and all reasonable requests of management Qualifications • Ability to multitask in a fast paced environment., • Excellent customer service skills are required., • Must understand Microsoft Windows to include: Word, Excel, • Must have good knowledge of Opera Hotel Operating System., • Preferred Night Audit, Front Desk or Bank Teller experience., • Excellent communication skills in English (written & spoken), • Ability to give excellent customer service