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Job DescriptionSr. HVAC Technician Heating and cooling only work when systems are designed, built, and proven in the field. This role keeps that promise: you diagnose complex HVAC equipment, close the gap between design intent and real performance, and raise the standard for every unit that leaves the floor. The people who depend on reliable climate control feel the difference when you get it right. Performance Objectives • Restore failed or underperforming heating, ventilation, and refrigeration systems to specified capacity, efficiency, and safety within agreed response times., • Complete commissioning and start-up so new and modified equipment meets design airflow, temperature, pressure, and control setpoints on first acceptance., • Cut repeat callbacks by finding root cause—not symptoms—and documenting the fix so the same failure does not return., • Execute preventive maintenance plans that hold uptime and energy performance to target across assigned equipment., • Translate field findings into clear recommendations that improve product design, installation practice, and service procedures., • Lead complex jobs safely, including refrigerant handling, electrical troubleshooting, and coordination with installers and controls specialists., • Train junior technicians so they can diagnose common faults independently within their first season.Environment & Resources You work with design, production, and field service on equipment from concept through installed performance. Tools include standard HVAC instruments, manufacturer diagnostics, and service documentation. You report to the service or technical lead, set daily priorities with operations, and have authority to stop unsafe work. Parts, test equipment, and technical support are provided for jobs in scope. Essential Qualifications • Proven record diagnosing and repairing commercial or light-industrial HVAC and refrigeration systems to a measurable performance standard., • Current credentials required for refrigerant handling and electrical work in the jurisdictions you will serve., • Ability to read mechanical, electrical, and controls drawings and verify that installed systems match them., • Hands-on experience with airflow, hydronic, and refrigeration measurements, plus clear written service reports., • Demonstrated safe work on live equipment, including lockout, pressure systems, and working at height when required., • Experience guiding less experienced technicians on diagnosis and safe procedure.Role Selling Points, • Work spans design, production, and installed performance—not ticket-chasing alone., • Your field evidence changes how equipment is built and supported., • Early-stage team where senior technical judgment is visible and used., • Breadth across heating, ventilation, air conditioning, and refrigeration rather than a single product line.Call to Action If you can prove systems perform—and teach others to do the same—apply with examples of the hardest faults you closed and the results you delivered.

Job DescriptionDescription: JOB DESCRIPTION PREP COOK – NEW YORK Reports To: Executive Chef, Sous Chef, and Chef(s) on Duty Department: Culinary (Back of House) Classification: Variable Hour, Non-Exempt Status: Full-Time / Part-Time (as scheduled) Pay Rate: $20/hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality—and every great service begins with great preparation. The Prep Cook provides culinary support to the kitchen by preparing ingredients, components, and menu items that set every station up for a successful service. Working under the direction of the Chef on Duty, the Prep Cook follows daily prep lists, recipes, and yield guides with accuracy and efficiency while maintaining Bagatelle's standards for quality, food safety, cleanliness, and organization. The ideal candidate is dependable, detail-oriented, and eager to learn, thrives in a fast-paced environment, takes pride in clean and consistent work, and is motivated to grow within the culinary team. Key Responsibilities Food Preparation • Follow the daily prep list as assigned by the Chef on Duty and prep menu items in cooperation with the rest of the kitchen staff., • Prepare all menu items and components following Bagatelle recipes, yield guides, and department standards in a time-efficient manner., • Wash, peel, cut, and portion produce; prepare ingredients for cooking., • Clean, cut, portion, or grind meat, fish, poultry, and shellfish according to specifications., • Perform basic cooking tasks such as blanching, parboiling, stirring, straining, and reducing sauces and stocks; measure seasonings, condiments, and ingredients for use in cooking., • Handle all types of food and food products safely and appropriately for preparation and presentation to guests., • Ensure all food products have been prepared correctly and to recipe before they move to the line., • Maintain appropriate portion control and actively control and limit waste. Kitchen Operations • Complete opening, closing, and prep checklists as assigned, timely and thoroughly, in accordance with department standards., • Properly label, date, and store all prepared items at correct holding temperatures according to company standards and DOH regulations., • Rotate products using First-In, First-Out (FIFO) procedures according to DOH regulations., • Unpack, stock, and organize deliveries and items in and around the restaurant to maintain the highest level of cleanliness, pre-opening and after., • Assist with inventory counts, production lists, and stock replenishment as directed., • Use utensils, knives, cutlery, and kitchen equipment appropriately and safely; clean equipment as assigned, thoroughly and in a timely fashion., • Maintain complete knowledge of the correct maintenance and use of equipment; use equipment and tools only as intended., • Inform the Chef on Duty of any product, materials, or equipment needs. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Communicate product shortages, equipment concerns, and prep status promptly to kitchen leadership., • Support fellow team members and other stations during high-volume periods to ensure efficient service., • Maintain a positive, professional attitude while contributing to a culture of teamwork and respect., • Attend all mandatory meetings and trainings. Food Safety, Sanitation & Workplace Safety • Maintain sanitation to NYC Department of Health standards; keep the work area clean, organized, and inspection-ready at all times., • Follow all food safety procedures, including proper food handling, storage, labeling, temperature controls, allergen awareness, and cross-contamination prevention., • Practice safe knife handling and proper use of all kitchen equipment, including slicers, grinders, and mixers., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership. Qualifications • Minimum of 1 year of experience in a Prep Cook, Line Cook, or comparable kitchen role in a restaurant of similar caliber., • Basic knife skills and familiarity with standard kitchen equipment and utensils., • Ability to read and follow recipes, yield guides, and prep lists accurately., • Working knowledge of safe food handling, storage, and Department of Health standards., • Strong organizational skills and the ability to prioritize multiple prep tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., timekeeping, prep, or inventory tools) as required., • High school diploma or equivalent preferred., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred, or ability to obtain within the timeframe required by the Company., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible, variable schedule including early mornings, evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements, including extended knife work. Ability to regularly lift and carry up to 50 pounds. Regular exposure to hot surfaces, open flames, sharp tools and equipment, raw proteins and seafood, commercial kitchen equipment, refrigerated and freezer areas, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Competitive Compensation, • Career Advancement OpportunitiesPosition Summary The Lead Line Cook serves as the kitchen leader during assigned shifts, ensuring exceptional food quality, efficient kitchen operations, and adherence to company standards. This position supervises and develops the line cook team, manages daily production and prep, oversees inventory and ordering, maintains food safety and sanitation compliance, and serves as the acting Kitchen Manager whenever the Executive Chef or Sous Chef is absent. The ideal candidate is a hands on leader who thrives in a fast paced environment, leads by example,and is passionate about developing team members while delivering an outstanding guest experience. Essential Duties & Responsibilities Kitchen Leadership & Team Supervision • Supervise and lead line cooks, prep cooks, dishwashers, and kitchen support staff during assigned shifts., • Assign daily station responsibilities and ensure proper staffing throughout service., • Conduct daily pre-shift meetings to communicate menu changes, priorities, and production goals., • Train, coach, and mentor kitchen employees on recipes, cooking techniques, food safety, and company standards., • Monitor employee performance and provide ongoing feedback and coaching., • Assist with interviewing, onboarding, and training new employees., • Assist the Executive Chef with scheduling, shift assignments, labor management, and coverage for call-offs., • Foster a positive, respectful, and accountable team culture. Acting Kitchen Manager When the Executive Chef or Sous Chef is unavailable, the Lead Line Cook assumes responsibility for kitchen operations by: • Managing all back-of-house operations during the shift., • Making operational decisions to ensure smooth service., • Supervising all kitchen employees., • Coordinating communication between the front-of-house and kitchen., • Addressing guest concerns related to food quality., • Ensuring labor, food quality, sanitation, and safety standards are maintained., • Reporting operational issues directly to management. Food Preparation & Production • Prepare, cook, and plate menu items according to standardized recipes and presentation guidelines., • Ensure consistent food quality, flavor, appearance, and portion control., • Monitor ticket times and maintain efficient kitchen workflow during service., • Verify proper cooking temperatures and food holding procedures., • Maintain prep levels throughout the day to ensure uninterrupted service., • Assist with recipe development, seasonal menu changes, and daily specials. Prep Production Management • Create and manage daily prep lists based on sales forecasts and projected business levels., • Assign prep responsibilities to kitchen staff and monitor completion., • Verify all prep items meet quality and portion specifications., • Ensure prep sheets are completed accurately and communicated between shifts., • Monitor production levels to reduce waste while maintaining product availability. Inventory Management & Ordering • Perform daily, weekly, and monthly inventory counts., • Maintain accurate inventory records., • Monitor product usage and identify opportunities to reduce food waste., • Ensure proper stock rotation using FIFO (First In, First Out)., • Receive, inspect, and verify all food and supply deliveries., • Place food, beverage, and smallware orders with approved vendors., • Communicate inventory shortages and purchasing needs to the Executive Chef., • Maintain organized walk-ins, freezers, dry storage, and chemical storage areas. Food Safety & Sanitation • Ensure compliance with all local, state, and federal health regulations., • Maintain ServSafe food safety standards and HACCP procedures., • Complete and verify daily temperature logs for: ◦ Refrigerators ◦ Freezers ◦ Hot holding equipment ◦ Cooked foods ◦ Cooling logs • Complete sanitation and cleaning checklists., • Ensure all employees practice proper handwashing, glove usage, and food handling procedures., • Maintain inspection-ready kitchen conditions at all times., • Ensure all kitchen equipment is cleaned, sanitized, and maintained according to schedule. Administrative & Operational Responsibilities • Assist with creating weekly staff schedules., • Monitor labor efficiency and staffing needs., • Complete opening, shift-change, and closing checklists., • Maintain daily communication logs for management., • Report maintenance and equipment issues promptly., • Assist with catering events, banquets, and special functions., • Participate in kitchen meetings and operational planning. Qualifications • Minimum 3 years of high-volume kitchen experience., • Minimum 1–2 years in a supervisory or leadership role., • NYS Food Handlers (MUST HAVE), • Strong knowledge of food preparation, production planning, and kitchen operations. • Experience managing inventory and placing vendor orders., • Knowledge of labor management and scheduling., • Strong understanding of food cost, waste reduction, and portion control., • ServSafe Food Protection Manager Certification preferred (or ability to obtain within 90 days)., • Excellent leadership, communication, and organizational skills., • Ability to multitask under pressure while maintaining a positive attitude. Physical Requirements • Ability to stand for extended periods., • Lift and carry up to 50 pounds regularly., • Bend, kneel, reach, push, and pull throughout the shift., • Work safely around hot equipment, sharp tools, and commercial kitchen machinery. Key Performance Indicators (KPIs) • Food quality and consistency, • Ticket time and service execution, • Prep completion and production accuracy, • Inventory accuracy, • Food cost and waste control, • Vendor ordering accuracy, • Temperature log compliance, • Health inspection scores, • Kitchen cleanliness and organization, • Labor efficiency, • Employee training and retention, • Guest satisfaction Core Competencies • Leadership & Coaching, • Kitchen Operations Management, • Production Planning, • Inventory Control, • Vendor Ordering, • Scheduling Assistance, • Food Safety & HACCP Compliance, • Sanitation Management, • Team Development, • Time Management, • Problem Solving, • Communication, • Organization, • Accountability, • Attention to Detail

Job Description • We are hiring immediately for full time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full time; Days and hours may vary. Weekend availability is required. More details upon interview., • Requirement: Previous cooking experience is preferred., • Pay Range: $23.00 per hour to $27.00 per hour *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564332. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564332 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionDescription: Job description LINE COOK – NEW YORK Reports To: Executive Chef & Sous Chef Department: Culinary (Back-of-House) Classification: Variable Hour, Non-Exempt Pay Range: $25 per hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality. The Line Cook is responsible for preparing and executing menu items with consistency, accuracy, and attention to detail while maintaining Bagatelle's culinary standards. Working collaboratively with the Executive Chef, Sous Chef, and culinary team, the Line Cook ensures every dish is prepared according to established recipes, presentation standards, and quality expectations. The ideal candidate is passionate about cooking, thrives in a fast-paced environment, takes pride in their craft, and is committed to delivering exceptional food experiences for every guest. Key Responsibilities Culinary Execution • Prepare and cook menu items according to Bagatelle recipes, portion specifications, and presentation standards., • Execute service with consistency, urgency, and attention to detail while maintaining the highest level of food quality., • Prepare hot and cold menu items using a variety of classical and contemporary cooking techniques., • Demonstrate proficiency in all assigned kitchen stations and support other stations as business demands require., • Maintain expert knowledge of all menu items, ingredients, allergens, preparation methods, and plating standards., • Prepare employee (family) meals as assigned., • Ensure all dishes leaving the kitchen meet Bagatelle's quality, presentation, and timing expectations. Food Quality, Portion & Waste Control • Maintain uncompromising standards for food quality, freshness, consistency, and presentation., • Follow standardized recipes precisely to ensure consistency across every service., • Confirm all products have been prepared correctly and to recipe before cooking; monitor quality throughout preparation and immediately report or correct any inconsistencies., • Taste, evaluate, and inspect food products throughout production to ensure quality standards are met., • Maintain appropriate portion control and actively control and limit waste., • Support menu consistency by following all culinary procedures established by the Executive Chef. Kitchen Operations • Complete opening, closing, and prep checklists and daily mise en place and production assignments, timely and thoroughly, to ensure service readiness., • Set up, clean, and fully stock the assigned station by the start of each shift and maintain it throughout service., • Rotate products using First-In, First-Out (FIFO) inventory practices in accordance with DOH regulations., • Properly label, date, and store all food products at correct holding temperatures according to company standards and DOH regulations., • Assist with daily inventory counts, production lists, and stock replenishment., • Receive, unpack, and properly store deliveries while verifying product quality and accuracy., • Operate, clean, and maintain kitchen equipment safely and efficiently; use equipment and tools only as intended., • Inform the Chef on Duty of any product, materials, or equipment needs. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Communicate product shortages, equipment concerns, and operational needs promptly to kitchen leadership., • Support fellow team members during high-volume periods to ensure efficient service., • Maintain a positive, professional attitude while contributing to a culture of teamwork and respect., • Assist in training new culinary team members as directed by kitchen leadership., • Attend all mandatory meetings and trainings. Food Safety, Sanitation & Workplace Safety • Maintain the highest standards of cleanliness, sanitation, and organization in accordance with NYC Department of Health standards., • Follow all Department of Health regulations, food safety procedures, and company sanitation standards., • Ensure proper food handling, storage, labeling, temperature controls, and cross-contamination prevention., • Keep workstations, equipment, and kitchen areas clean and organized throughout each shift and during pre-opening and closing., • Practice safe knife handling and proper use of all kitchen equipment., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership.Qualifications, • Minimum of 2 years of experience as a Line Cook in an upscale, fine dining, or high-volume restaurant of similar caliber., • Strong understanding of classical and contemporary cooking techniques., • Demonstrated knife skills and proficiency with commercial kitchen equipment., • Experience working multiple stations in a fast-paced kitchen environment., • Working knowledge of sauces, stocks, soups, proteins, and vegetable preparation., • Strong organizational skills and attention to detail., • Ability to prioritize multiple tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., KDS, inventory, or scheduling tools) as required., • High school diploma or equivalent preferred., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred, or ability to obtain within the timeframe required by the Company., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible schedule including evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements. Ability to regularly lift and carry up to 50 pounds. Regular exposure to hot surfaces, open flames, commercial kitchen equipment, refrigerated areas, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job Description • We are hiring immediately for a full time COOK - R&D position., • Location: Research and Development - 147 41st, 4th Floor, Brooklyn, NY 11232. Note: online applications accepted only., • Schedule: Full time schedule; Monday through Friday, 8:00 AM to 4:00 PM. More details upon interview., • Requirement: Previous research and development, cooking, and food service experience is required., • Work independently while maintaining accuracy, organization, and attention to detail, • Develop, read, and test recipes while applying basic math for measurements, portions, and adjustments, • Demonstrate strong culinary fundamentals, including knife skills and a variety of cooking techniques, • Evaluate and refine recipes to ensure consistency, quality, flavor, and presentation *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1574207. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1574207 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job Description • We are hiring immediately for full and part time COOK positions., • Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036. Note: online applications accepted only., • Schedule: Full and part time; Days and hours may vary. More details upon interview., • Requirement: One year of kitchen experience is required., • Pay Range: $21.00 per hour to $28.00 per hour. *Internal Employee Referral Bonus Available We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1564020. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables., • The use of slip-resistant shoes and proper lifting techniques. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques. Union Square Events maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1564020 [[filter4]] We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Job DescriptionDescription: JOB DESCRIPTION COLD COOK – NEW YORK Reports To: Executive Chef, Sous Chef, and Chef(s) on Duty Department: Culinary (Back of House) Classification: Variable Hour, Non-Exempt Status: Full-Time / Part-Time (as scheduled) / Variable Hour, Non-Exempt Pay Range: $22 per hour Position Summary At Bagatelle, every plate reflects our commitment to exceptional hospitality, culinary excellence, and the vibrant spirit of the French Riviera. Our kitchen is built on passion, precision, teamwork, and an uncompromising commitment to quality. The Cold Cook (Garde Manger) is responsible for the preparation and execution of Bagatelle's cold station program—salads, appetizers, crudos, charcuterie, and other cold preparations—with consistency, accuracy, and attention to detail. This is a hands-on production role that prepares cold menu items to established recipes, plating guides, and presentation standards under the direction of the Sous Chef and Executive Chef, while maintaining the cold-chain, cleanliness, and food safety standards that define the cold kitchen. The role is focused on precise, reliable execution rather than supervisory responsibility. The ideal candidate is passionate about cooking, has a refined eye for presentation, thrives in a fast-paced environment, and is committed to delivering exceptional food experiences for every guest. Key Responsibilities Cold Station Production & Execution • Prepare salads, appetizers, crudos, charcuterie, dressings, and other cold menu items according to Bagatelle recipes, portion specifications, plating guides, and presentation standards., • Execute daily production lists and prep assignments provided by the Sous Chef or Executive Chef., • Maintain consistency in presentation, flavor profiles, portioning, and overall cold-item standards with every plate., • Prepare items fresh and in line with service demand and assigned production schedules., • Execute service with consistency, urgency, and attention to detail; support other stations as business demands require., • Maintain expert knowledge of all cold menu items, ingredients, allergens, preparation methods, and plating standards. Quality & Consistency • Follow documented recipes, plating guides, and preparation standards precisely for every item produced., • Conduct self-checks during prep and service to ensure all cold items meet Bagatelle's quality, presentation, and timing expectations., • Taste, evaluate, and inspect products throughout production to ensure freshness and consistency., • Flag quality or consistency issues to kitchen leadership promptly and assist with corrections., • Maintain appropriate portion control and actively control and limit waste. Food Safety & Cold Chain Management • Maintain proper cold-holding temperatures and First-In, First-Out (FIFO) rotation for all cold station ingredients and prepared items., • Follow all NYC Department of Health regulations, HACCP cold food safety standards, and company sanitation procedures at all times., • Monitor and log refrigeration temperatures as required by department procedures and report any deviations immediately., • Properly label, date, and store all products; prevent cross-contamination and cross-contact, with particular attention to raw proteins, seafood, and allergens., • Immediately inform the Chef on Duty of any DOH, OSHA, or workplace safety concern or violation. Kitchen Operations • Complete opening, closing, and prep checklists as assigned, timely and thoroughly, in accordance with department standards., • Set up, clean, and fully stock the cold station by the start of each shift and maintain organized, clean, and efficient workstations and storage areas throughout service., • Monitor ingredient par levels at the cold station and communicate replenishment needs to kitchen leadership., • Assist with receiving, rotating, and properly storing cold station ingredients and deliveries to minimize waste., • Support inventory counts and help maintain accurate stock records., • Safely operate, clean, and maintain cold station equipment (slicers, mandolines, knives, and refrigeration); use equipment and tools only as intended and report equipment issues or maintenance needs promptly. Teamwork & Communication • Work collaboratively with chefs and fellow culinary team members to ensure seamless kitchen operations., • Support the Sous Chef and Executive Chef during service and special events as needed., • Communicate clearly and professionally with kitchen leadership and team members during service, including product shortages and operational needs., • Support fellow team members during high-volume periods to ensure efficient service., • Assist in training new culinary team members on cold station procedures as directed by kitchen leadership., • Attend all mandatory meetings and trainings. Professional Standards • Comply with all Company policies and procedures, including the Employee Handbook, and with applicable city, state, and federal laws., • Maintain a polished personal presentation and grooming consistent with Company standards., • Demonstrate integrity and consistently meet or exceed Bagatelle standards., • Perform other related and compatible duties as assigned by kitchen leadership.Qualifications, • Minimum of 1–2 years of experience in a cold kitchen, garde manger, or salad/appetizer station role in an upscale, fine dining, or high-volume restaurant., • Strong knife skills and proficiency with slicers, mandolines, and other cold station equipment., • Working knowledge of salads, dressings, vinaigrettes, crudos, charcuterie, and cold appetizer preparation., • Refined sense of presentation and plating with strong attention to detail., • Understanding of cold-chain food safety, HACCP principles, and Department of Health regulations., • Strong organizational skills and the ability to prioritize multiple tasks while maintaining quality and consistency., • Ability to perform essential job functions under pressure and maintain professionalism when working under stress., • Team-oriented with a positive attitude and strong work ethic., • Ability to communicate effectively with kitchen leadership and team members., • Ability to read ticket orders, recipes, and labels as written in English., • Ability to access and accurately input information in kitchen systems (e.g., temperature logs, inventory, or scheduling tools) as required., • High school diploma or equivalent preferred; culinary arts training or certificate preferred, but not required., • NYC Department of Health & Mental Hygiene Food Protection Certificate preferred., • Must be legally authorized to work in the United States without employer sponsorship. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications of the position, and duties may be modified or added at any time based on business needs. This job description does not constitute a contract of employment; employment with Bagatelle is at-will. Bagatelle is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law, including the New York City Human Rights Law. If you are unable to perform any of the responsibilities outlined above, inform your manager or Human Resources so that the Company can engage in a cooperative dialogue regarding reasonable accommodation. Requirements: Working Conditions & Physical Requirements Flexible, variable schedule including evenings, weekends, and holidays based on business needs. Ability to stand and walk for extended periods throughout scheduled shifts. Frequent lifting, carrying, bending, reaching, kneeling, and repetitive hand movements, including extended knife work. Ability to regularly lift and carry up to 50 pounds. Regular exposure to refrigerated and freezer areas, sharp tools and equipment, raw proteins and seafood, commercial kitchen equipment, hot surfaces, and cleaning chemicals. Ability to work efficiently in a fast-paced, high-volume culinary environment while maintaining accuracy and composure.

Job DescriptionDescription: The Kitchen Lead plays a key leadership role within the back-of-house, supporting daily kitchen operations while ensuring consistency, quality, and execution across all stations. Reporting directly to the Executive Chef and working closely with Sous Chefs and the culinary team, this position serves as a hands-on leader who is well-versed in all areas of the kitchen. The Kitchen Lead helps drive fine dining standards by leading by example, supporting service execution, reinforcing food safety and sanitation, and ensuring the kitchen operates efficiently and cohesively during all shifts. Key Responsibilities • Oversee and execute food preparation and service across all kitchen stations, ensuring consistency, quality, and adherence to recipes and plating standards, • Serve as a hands-on leader on the line, supporting and guiding kitchen staff while stepping into any station as needed to maintain service flow, • Ensure all stations are properly set up, stocked, and prepared to meet service demands while monitoring prep levels, pars, and product usage, • Maintain strict compliance with food safety, sanitation, and cleanliness standards throughout all kitchen operations, • Support Expo and ticket flow by assisting with pacing, communication, and coordination during service, • Communicate effectively with the Executive Chef, Sous Chefs, and team members to address operational needs, training, and service execution Requirements: Qualifications • Previous experience in a leadership or senior cook role within a full-service or fine-dining kitchen, • Strong working knowledge of all kitchen stations, including prep, sauté, grill, pantry, and expo, • Proven ability to work efficiently in a fast-paced, high-pressure environment, • Strong attention to detail and commitment to culinary excellence, • Ability to multitask, prioritize, and make sound decisions during service, • Demonstrated understanding of food safety, sanitation, and proper kitchen procedures, • Strong communication skills and a team-oriented mindset, • Availability to work nights, weekends, and holidays, • Ability to stand for extended periods and work full shifts, • Ability to lift, push, or pull up to 50 pounds Physical Requirements • Ability to stand and walk for extended periods of time during scheduled shifts, • Ability to move throughout all areas of the restaurant, including kitchens, storage areas, receiving areas, walk-in coolers, freezers, and office spaces as applicable, • Ability to frequently lift, carry, push, or pull kitchen equipment, food products, supplies, and other operational items, • Ability to lift, push, or pull up to 50 pounds independently and up to 85 pounds on occasion, • Ability to communicate effectively with team members, vendors, and guests as needed in a fast-paced environment, • Ability to operate kitchen equipment, computers, and other technology required to perform essential job functions

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role TicketManager is hiring an Account Manager (AM) to own and grow a portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below. This is a customer-facing, revenue-focused role responsible for driving customer engagement, adoption, retention, expansion, and long-term value. The Account Manager is the entry point into TicketManager’s Customer Success career path and provides the foundation for growth into roles such as Retention Manager, Account Director, Strategic Director, and beyond. Account Managers will build the customer, product, and commercial expertise needed to take on increasingly complex and strategic accounts as they grow within the organization. As the primary relationship owner for their assigned book of business, the Account Manager will develop a strong understanding of each customer’s goals, drive adoption of TicketManager’s platform and services, monitor account health, identify opportunities for growth, and ensure customers continue to see measurable value from their partnership with TicketManager. This is a hands-on role for someone who wants to build a career in Customer Success and account management within a B2B SaaS environment. Success requires strong relationship-building skills, commercial instincts, organization, curiosity, and the ability to coordinate internal resources to deliver an exceptional customer experience. Responsibilities: • Account Ownership & Customer Success, • Own the day-to-day relationship and overall success of an assigned portfolio of customers, primarily consisting of accounts at approximately $2,500 MRR and below., • Develop a strong understanding of each customer’s business objectives, TicketManager usage, key stakeholders, and opportunities to deliver greater value., • Build trusted relationships with customer stakeholders and serve as the primary point of contact throughout the customer lifecycle., • Maintain consistent customer engagement and ensure accounts receive proactive, high-quality communication and support., • Adoption, Retention & Growth, • Drive adoption and utilization of TicketManager’s products and services across assigned accounts., • Monitor account health, engagement, usage, and customer sentiment to identify potential risks and opportunities early., • Develop and execute action plans to improve engagement, strengthen customer relationships, and increase long-term value., • Identify upsell, cross-sell, and expansion opportunities across TicketManager’s product portfolio and partner with the appropriate Revenue team members to move opportunities forward., • Support renewal readiness by maintaining strong customer relationships, documenting account health and value, and partnering closely with the Retention team throughout the renewal process., • Customer Business Reviews, • Prepare and lead customer business reviews that demonstrate product usage, value delivered, and opportunities to strengthen the partnership., • Use customer data, product usage, and account insights to provide recommendations and identify opportunities for increased adoption and value., • Partner with internal teams to prepare account-specific materials and ensure follow-through on commitments and next steps., • Cross-Functional Account Management, • Serve as the internal quarterback for assigned accounts, coordinating across Customer Support, Ticket Operations, Product, Sales, Retention, and other teams as needed., • Proactively identify customer issues or risks, engage the appropriate internal resources, and maintain ownership through resolution., • Ensure internal teams have the customer context and information needed to deliver a consistent experience., • Account Planning & CRM, • Maintain accurate, up-to-date account records, customer contacts, activity, opportunities, risks, and next steps., • Develop account plans for priority customers within the assigned portfolio., • Maintain visibility into customer health, upcoming renewals, growth opportunities, and open issues., • Demonstrate strong CRM hygiene and disciplined follow-through across the assigned book of business., • Events & Customer Engagement, • Represent TicketManager with customers at live events, customer meetings, and TicketManager’s annual Partner Summit., • Use in-person customer engagement to strengthen relationships, understand customer needs, and uncover opportunities to deliver additional value., • Travel regularly to customer offices and live events as business needs require.Desired Skills and Experience:, • BA/BS degree required, • 2–5+ years of professional experience in Customer Success, Account Management, B2B SaaS, client services, sales, or another customer-facing role., • Strong relationship-building skills with the ability to develop credibility and trust with customer stakeholders., • Customer-first mindset with a genuine interest in understanding business needs and helping customers achieve measurable outcomes., • Commercial mindset with an interest in developing skills across customer retention, renewals, upselling, and account growth., • Strong verbal and written communication skills with the confidence to lead customer conversations, meetings, and presentations., • Highly organized and able to effectively manage a portfolio of customers, competing priorities, follow-ups, and deadlines., • Proactive problem solver who takes ownership and follows issues through resolution., • Comfortable working cross-functionally and coordinating across multiple internal teams., • Ability to learn a SaaS platform and translate product capabilities into meaningful customer value., • Comfortable using customer data, product usage, and account insights to guide conversations and recommendations., • Growth-oriented and motivated to develop toward increasingly complex and strategic Customer Success and Account Management roles., • Willing and excited to travel and engage customers at offices, live events, and TicketManager programs., • Experience in B2B SaaS, ticketing, sports, events, hospitality, sponsorships, or enterprise services is a plus.TicketManager Highlights:, • Location: Calabasas, CA (HQ) or New York, NY, • Compensation: $75,000-$100,000 Base Salary, • Variable Compensation & Commission Eligibility, • Reports To: VP, Customer Success, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR Bk9989j8mP

Job Description About Niural Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy.. We offer a collaborative, inclusive, and growth-oriented work environment. Overview The Benefits Customer Success Specialist is the primary point of contact for clients on all things benefits: renewals, enrollment, employee inquiries, and ongoing plan support. The ideal candidate is a licensed benefits broker in at least one U.S. state, highly organized, and comfortable managing both client-facing communication and internal workflows. Key Responsibilities • Serve as the main benefits point-of-contact for assigned clients, building trusted relationships through consistent communication and follow-through., • Conduct scheduled video and phone meetings to review benefits processes, answer questions, and provide ongoing support., • Lead renewal meetings presenting plan options, rates, and recommendations; ensure clients understand enrollment timelines, billing, and compliance requirements., • Assist clients with plan selections during renewals, onboarding, and qualifying life events; troubleshoot enrollment issues, eligibility discrepancies, and carrier concerns with the internal benefits team., • Maintain a working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products and processes., • Host employee information sessions and create enrollment packets for new hires and open enrollment periods., • Manage and triage internal ticket queues, consistently meeting SLAs and proactively following up to prevent delays and maintain client satisfaction., • Document all client interactions and updates accurately in internal systems; build and maintain workflow documents and FAQs for the Benefits team., • Collaborate cross-functionally with Sales, Implementation, and Payroll teams to deliver a seamless client experience and escalate complex issues with full context., • Own the benefits implementation process for new clients, plan configuration, enrollment system build-out, and ensuring clients are fully operational ahead of their go-live date. Requirements • Active health and life insurance broker license in at least one U.S. state; multi-state licensure strongly preferred., • 2+ years of experience in benefits administration, employee benefits brokerage, or a related client-facing role., • Strong working knowledge of medical, dental, vision, ancillary, FSA/HSA, and 401(k) products., • Experience managing client relationships and handling escalations in a professional services, • Excellent communication skills with experience presenting to clients via video and phone., • Highly organized with the ability to manage multiple accounts and workflows simultaneously. Compensation $65k - $85k \nCompany Description Niural is the first AI-native global PEO platform built to unify payroll, compliance, and payment operations into a single intelligent system Niural is the first AI-native global PEO platform built to unify payroll, compliance, and payment operations into a single intelligent system

We’re looking for a Technical Team Lead to lead a growing support team in a fast-paced SaaS environment. This role blends hands-on technical support with people leadership, ensuring high-quality customer experiences while scaling support operations. You’ll act as the escalation point for complex issues, coach and develop support engineers, and partner closely with Engineering, Product, and Customer Success. What You’ll Do • Lead and mentor a team of Technical Support Engineers (L1–L3), • Own escalations and resolve complex technical issues, • Monitor SLAs, ticket queues, and support KPIs (FRT, MTTR, CSAT), • Improve support processes, workflows, and documentation, • Collaborate with Engineering on bugs, fixes, and releases, • Ensure consistent, high-quality customer communication, • Support onboarding and training of new team members, • Identify recurring issues and drive root-cause solutions What We’re Looking For • 8+ years in Technical Support or Support Engineering, • 5+ year in a Team Lead, Senior, or Escalation role, • Strong troubleshooting skills (applications, APIs, databases, logs), • Experience with ticketing systems (Zendesk, Jira, Freshdesk, etc.), • Ability to communicate technical issues to non-technical users, • Calm under pressure with strong ownership mindset, • SaaS or enterprise software experience preferred Nice to Have • SQL or scripting experience, • Experience supporting enterprise or B2B customers, • Knowledge of ITIL or structured support frameworks, • Hospitality, security, or operations software exposure Why Join Us • Lead a team that supports enterprise-level customers, • High impact role with visibility across Product and Engineering, • Opportunity to shape processes as the company scales, • Competitive compensation + growth path into Support Management

Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC. What You’ll Get • Base salary starting at $55k+, • Quarterly bonuses, • Health insurance and PTO, • 401(k) starting in your second year, • A collaborative team focused on high-touch service and modern IT solutions What You’ll Do • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation, • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows, • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android), • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2, • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks, • Resolve L2/L3 issues where solutions are already documented, as a path to advancement, • Participate in project work, on-site and remote support, and the on-call rotation What You Bring • 1+ year of MSP or comparable help desk experience, • Experience with a PSA or ticketing system (ConnectWise preferred), • Working knowledge of Windows 11 and Microsoft 365 administration, • Familiarity with Entra ID/Azure (we will train as needed), • macOS experience preferred, • iOS/Android device support and MDM familiarity, • Networking fundamentals: TCP/IP, DNS, DHCP, VPN, • Exposure to RMM toolsets and endpoint security tools a plus, • Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102, • Strong customer service and phone presence, • Thrives in a fast-paced, learning-focused environment Next Steps Apply with your resume OR Get a head start here: https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981

Job Title: Systems Analyst Pay: $70,000 - $85,000 per year, commensurate with experience Location: This position is 100% on-site in New York or Florida Summary Seeking a highly skilled Systems Analyst to join a dynamic organization specializing in homeowners association software solutions. The role involves working closely with acquired companies to integrate their systems, set up and support IT infrastructures, and conduct employee training. The ideal candidate will be comfortable traveling once a month, managing technical assessments, and providing comprehensive IT support in a fast-paced environment. This is an excellent opportunity for a proactive professional looking to grow within a stable, well-established company with significant career advancement potential. Requirements • Bachelor’s Degree in IT, Computer Science, or related field, • 3-5 years of relevant experience in IT systems and support, • Strong knowledge of Windows operating systems (XP, 7, 8.x), • Experience with Microsoft Active Directory and TCP/IP networking protocols, • Familiarity with VPN setup and management, • Basic desktop support and ticket resolution experience, • Ability to assess and set up hardware and internet infrastructure in client environments, • Excellent communication and organizational skills, • Willingness to travel once a month, typically from Wednesday to Wednesday, • Self-motivated and able to work independently and within a team Responsibilities • Work with acquired companies to integrate their systems into the organization’s infrastructure, • Conduct on-site assessments of hardware, network, and internet capabilities, • Set up VPNs, internet access, and other IT infrastructure components, • Train employees on new systems and technologies, • Provide ongoing technical support, troubleshooting, and resolution of hardware/software issues, • Manage inventory of computers and mobile devices, including deploying updates and creating software images, • Collaborate with team members and support staff to ensure seamless operations, • Document procedures, provide technical advice, and contribute to process improvements, • Support desktop, network, and user needs, including ticket resolution and hardware setup Benefits • Significant growth potential within the company, • Robust benefits package, • 4% 401(k) match, • Competitive salary, • Excellent team environment with stability and long-term prospects, • Opportunity to work with a reputable organization with a history of successful placements and growth This is an outstanding opportunity for a dedicated IT professional seeking to expand their expertise in a collaborative, stable environment with room for career development.

ektello is partnering with a leader in cancer research and treatment to find Tier 1 support representatives for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to employees focused on First Touch Resolution. This is a 6-month, remote, W2 contract to start and will include PTO and medical benefit options. The work hours are 37.5 hours per week. Job Responsibilities • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations., • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center-to include general inquiries, feedback, or notification of incidents using call scripts and knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry.

Company San Vicente Clubs is a prestigious private members-only club that originated in West Hollywood, California in 2018 and has established itself as a premier destination for individuals seeking a refined and intimate social experience. SV has expanded to Santa Monica in 2024 and New York City in 2025. Our exclusive properties offer an oasis of tranquility, luxury, and personalized service to our esteemed members. Position Purpose Reporting to the General Manager, this role is responsible for overseeing the dining experience, service standards, beverage operations, reservations, team development, and financial targets while ensuring exceptional and highly personalized experience for members and their guests. The Food & Beverage Director is a visible and hands-on leader who sets the standard for hospitality, develops strong teams, and partners closely with Culinary, Membership, and Club leadership to deliver a seamless member experience. Responsibilities • Ensure consistent execution of the Club’s service and hospitality standards., • Lead the Food & Beverage Managers, Maître d’s, Beverage Manager, and front-of-house teams., • Maintain a strong presence on the floor during peak service, actively overseeing service flow, pacing, member experience, and overall dining room performance., • Drive an exceptional and personalized member experience through recognition, anticipation of preferences, discretion, and thoughtful service recovery., • Oversee reservations, seating strategy, table utilization, and service pacing to maximize availability and covers without compromising the member experience., • Establish, maintain, and continuously elevate service standards, sequences of service, and operating procedures across all dining areas., • Lead the recruitment, onboarding, training, coaching, and development of the F&B leadership and service teams in partnership with Human Resources., • Hold the team accountable for performance, professionalism, attendance, service standards, and Club expectations., • Partner closely with culinary leadership to ensure alignment on menu execution, ticket times, dietary accommodations, service pacing, and delivery execution., • Partner with the Beverage Manager to ensure the successful execution and financial performance of wine, cocktail, and non-alcoholic beverage programs., • Oversee the consistent and discreet enforcement of Club Rules while maintaining the privacy and comfort of members and their guests., • Monitor member feedback and operational trends, proactively identifying opportunities to improve service and the overall dining experience., • Own the service-related components of the F&B P&L, including revenue, labor, average check, beverage performance, operating supplies, and controllable expenses., • Develop staffing and scheduling strategies aligned with forecasted business levels while maintaining service standards and labor targets., • Maintain appropriate controls around inventory, comps, voids, discounts, operating supplies, and departmental expenses., • Support the development of annual budgets, forecasts, and departmental goals while identifying and addressing variances in performance., • Ensure compliance with all applicable health, safety, responsible alcohol service, and regulatory requirements., • Collaborate with all departments to ensure Club standards are being met., • Perform other duties as assigned by the General Manager. Knowledge, Skills and Attributes • Exceptional understanding of luxury hospitality, fine dining, and private club service standards., • Proven ability to lead and develop experienced managers and high-performing service teams., • Strong operational knowledge of dining room management, reservations, service flow, and high-volume food and beverage operations., • Strong financial acumen with the ability to manage labor, operating expenses, budgets, forecasts, and P&L performance., • Strong knowledge of wine, spirits, cocktails, and beverage operations., • Excellent communication, leadership, coaching, and conflict-resolution skills., • Calm and decisive with the ability to resolve service issues quickly and discreetly., • Highly organized with strong attention to detail and the ability to manage multiple operational priorities., • Strong understanding of New York hospitality regulations, wage and hour requirements, responsible alcohol service, and Department of Health standards., • Proficiency with restaurant and hospitality technology, including POS, reservation, scheduling, and member management systems., • Exceptional discretion and professionalism when interacting with high-profile members and guests. Qualifications • Bachelor’s degree in hospitality management, Business Administration, Food & Beverage Management, or a related field with 6+ years of progressive food and beverage leadership experience, including experience leading managers within a luxury hotel, private club, fine dining restaurant, or comparable hospitality environment. Physical Requirements • Ability to stand and walk for extended periods throughout the shift., • Ability to lift, push, pull, and carry up to 30 pounds., • Ability to work throughout multiple dining and operational areas of the Club., • Availability to work evenings, weekends, holidays.

Title: Telecom Lead Engineer Location: Harlem, NY Duration: 3-6 Month contract to hire Client: New York City HHC Top Skills' Details 1) 5 to 8 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. This person will have to have managed a team and hands on in the telecommunications, Carrier / MDM/UC side of the house Needs to be very well versed with in all aspects of UC and telecommunications operations. Working with support systems (ServiceNow). Working with Telco's, wireless companies, cabling, etc. 2) 5 to 8 years proven experience in Telecom Management in a enterprise environment. Must also still have some hands on around Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP. 3) 5 to 8 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. This manager will be responsible for a large team managing all Phone services and mobile devices for the entire hospital system of NYC Health and Hospitals. Secondary Skills - Nice to Haves • servicenow, • service-level agreement, • mobile device, • telephony, • Project management, • Help desk, • unified communications Job Description HHC is looking for a Hands-on Lead/Manager for their telecommunications team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire Hospital system. This group is a big team, and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. They could sit at multiple locations, some being North central Bronx Hospital or Bellevue Hospital or others that they support so needs to be flexible. This person will manage a team of 15 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will handle procurement, coordinates oversee telecom and network repairs and problem resolution by vendors and processes. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. The Manager of Administration will provide technical and application support for New York City Health + Hospitals, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2. Below is all that this manager will be involved in and should have a strong understanding around: • Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications, • Responsible for documenting, researching and troubleshooting reported issues and requests, • Fosters a business-oriented culture and mindset driven by continual service improvement techniques, • Identifies and acts on opportunities for continuous improvement, • Understanding critical business process for supporting EITS Applications, • Triage requests or issues to ensure that our service level agreements (SLA) are achieved, • Assist with the Enterprise Service Desk call volume when needed, • Receive, prioritize, document and actively resolve end user help requests and Incidents, • Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA), • Track open tickets and monitor ticket progress per SLA, close ticket items when resolve, • Follow escalation and paging procedures to ensure SLAs are being met, • Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2, • Provide a positive experience to users through meeting and exceeding customer expectations, and engendering confidence that tickets will be resolved, • Supervise and monitor staff, • Plan, assigns and reviews the work of subordinates., • Directs the preparation of departmental budgets in conjunction with other departmental managers., • Coordinates the activities of the various segments of the department to assure timely and economical completion of projects., • Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required., • Establishes, reviews and controls documentation standards, including the development and control of forms., • Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment., • Monitor daily quality of tickets, • Perform other duties and/or special projects as assigned Additional Skills & Qualifications • A Baccalaureate Degree in Business Administration, Finance, Accounting, or related fields; and,, • Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems. This Manager will work and lead/ manage the UC and telecommunications operations team at North central bronx hospital, and all the other hospitals as part of the telecommunications team. . Work effectively as a telecom support team members and help build relationships within it as well as executive leadership. Actively help and support the end user environment from top executives down. Will handle all Budgeting, vendor relations, and review process for the team.

ABOUT THE ROLE Our client, a leading global investment management firm, is looking for a Production Management Lead / Senior Business Systems Analyst to join its client data platform technology team. You will be the link between business users, production support, and development teams, keeping the firm's client data platform and Salesforce environment stable, accurate, and improving. The platforms support distribution, marketing, operations, investor services, client relations, and product management teams globally. This is a hands-on role that combines production support, business analysis, and data analysis. Strong SQL skills are essential. WHAT YOU'LL DO • Own day-to-day L3 production support for the client data platform and Salesforce, including monitoring platform health, data feeds, and batch processes, • Triage and resolve incidents, lead root cause analysis, and keep stakeholders informed during outages, • Manage intake and prioritization of business requests through ServiceNow, with attention to SLAs and ticket governance, • Investigate data discrepancies across client, account, contact, and product data, and work with source system owners to fix them, • Partner with business users to understand problems, then write requirements, functional specifications, and process flows for development teams, • Act as a subject matter expert on accounts, contacts, firms, interactions, campaigns, territories, coverage, and reporting, • Coordinate releases from planning and validation testing through deployment and post-production checks, • Provide clear status updates and operational reporting to senior stakeholders, • Take part in an on-call rotation for critical production incidents WHAT YOU'LL NEED • 7+ years of experience in business analysis, production management, CRM technology, or application support, • Strong, hands-on SQL used regularly for data analysis, validation, and troubleshooting, • Experience with Tableau, Snowflake, Python, or comparable data analysis tools, • Strong experience supporting Salesforce or another enterprise CRM platform, • Experience with ServiceNow, Jira, and Agile delivery, • A track record of root cause analysis and working through data quality issues, • Confidence working directly with senior business stakeholders, and strong written and verbal communication, • Ability to manage multiple priorities in a fast-paced environment NICE TO HAVE • Financial services or asset management experience, • Experience supporting client, contact, account, sales, marketing, or distribution platforms, • Knowledge of investment management business processes, • Familiarity with release management, change management, and production governance

NOTE: To apply, please send an email to people@haecpg.com with "Job Application - Director of CX" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Director of Customer Experience REPORTS TO: Founder ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable working EST hours, with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. Our growing Customer Experience division supports brands across every stage, from building the CX foundation pre-launch to managing and optimizing established customer service programs. We combine hands-on execution with strategic oversight, helping brands create thoughtful, scalable customer experiences as they grow. Our CX services include day-to-day ticket management, pre-launch CX setup, CX strategy, CRM setup and optimization, policy and SOP development, workflow and process optimization, escalation management, and customer feedback reporting and insights. As the division continues to grow, we’re focused on expanding our client portfolio, strengthening our team, and building a best-in-class CX offering for emerging brands. Role Description The Director of Customer Experience will lead and grow Hae CPG’s CX function, with responsibility across client management, team leadership, CX strategy, and business development. This is a hands-on leadership role for someone who can move seamlessly between building the business and executing within it. You’ll oversee the CX team and client portfolio, develop strategies and recommendations for our brands, strengthen the systems and processes behind the department, and play an active role in bringing new CX business to Hae. At the same time, we are a growing company with a lean team. No task is too big or too small, and this role is expected to remain close to day-to-day execution. You should be equally comfortable leading a client strategy conversation, pitching a prospective brand, building a CX workflow, coaching a team member, and jumping into the ticket queue when coverage or volume requires it. We’re looking for someone who combines deep CX expertise with strong commercial instincts and an entrepreneurial mindset. You should understand what exceptional customer experience looks like, how to build the infrastructure behind it, and how to translate that expertise into a compelling service for growing brands. Responsibilities CX Leadership & Strategy • Own the overall performance, quality, and development of Hae CPG’s CX department, • Serve as the senior CX advisor across Hae’s client portfolio, providing strategic recommendations based on customer feedback, ticket trends, industry best practices, and brand needs, • Assess client CX operations and develop recommendations around policies, workflows, systems, staffing, and customer experience strategy, • Develop and oversee CX policies, SOPs, macros, workflows, automations, escalation paths, and service standards, • Lead pre-launch CX strategy and setup for new brands, including CRM configuration, policies, workflows, macros, reporting, and escalation procedures, • Stay current on CX technology, tools, platforms, and industry best practices and identify opportunities to strengthen Hae’s CX offering, • Monitor department and client KPIs, including ticket volume, response and resolution times, CSAT, contact drivers, and other relevant metrics, • Translate CX data and customer feedback into actionable recommendations for clients Client Management • Own senior-level relationships across CX clients and serve as an escalation point, • Ensure consistent service quality, communication, and performance across the CX portfolio, • Lead client strategy conversations and proactively identify opportunities to improve the customer experience, • Partner closely with Hae’s Operations team to resolve fulfillment, shipping, inventory, and other operational issues impacting customers, • Support client onboarding and ensure new accounts are set up for successful execution Team Leadership & Execution • Manage, develop, and mentor CX Managers, Associates, and fractional CX team members, • Own team capacity planning, workload allocation, coverage, and hiring recommendations as the business grows, • Establish QA standards and ensure consistent execution across brands and team members, • Develop the team’s CX judgment, technical knowledge, and ability to operate independently, • Build a scalable team structure that creates appropriate coverage and reduces dependency on any single team member, • Maintain a "no task is too big or too small" mindset and remain hands-on with day-to-day responsibilities, including ticket management, escalations, and client execution, while also driving broader strategic initiatives, • Step directly into ticket queues during periods of high volume, launches, staffing gaps, weekend/holiday coverage, or other business needs Business Development & Growth • Partner with Hae leadership to develop and execute the growth strategy for the CX business, • Own and support new CX business development, including prospect conversations, discovery calls, pitches, proposals, and follow-up Requirements • 6+ years of experience in customer experience/customer support, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • 2+ years of people management experience, with demonstrated success developing and managing CX teams, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Experience independently leading CX for a brand, agency, business unit, or portfolio of clients, • Strong hands-on experience with Gorgias and/or Zendesk, • Deep working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Experience with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Experience with review and customer feedback platforms such as Yotpo, Okendo, Trustpilot, or similar tools, • Strong understanding of CX policies and best practices; demonstrated experience developing CX strategies, • Strong understanding of e-commerce fulfillment, 3PL operations, shipping workflows, and carrier issues, • Ability to analyze CX data and translate trends into clear, actionable recommendations, • Strong client-facing presence and ability to confidently advise founders and senior brand leaders, • Excellent written and verbal communication skills, • Strong commercial judgment and ability to identify opportunities for client retention, expansion, and new business, • Experience managing multiple brands, clients, or workstreams simultaneously strongly preferred, • Working proficiency in Excel and Google Sheets and comfort using data to inform decisions, • Highly organized, proactive, resourceful, and comfortable operating with significant autonomy, • Comfortable working in a fast-moving environment where priorities and responsibilities evolve as the business grows

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The Mac IT Operations Specialist (L2) provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Position Summary The cybersecurity internship is an opportunity that introduces aspiring cybersecurity professionals to the day-to-day operations of security within the company. Interns are primarily exposed to frontline duties associated with cybersecurity practices, and are introduced to the processes of event assessment and escalation (when warranted) to senior members of the cybersecurity team. The internship is a fantastic opportunity to learn firsthand how cybersecurity controls are implemented, managed and enhanced across the business. Working alongside one or more mentors, interns perform data collection, ticket processing, analysis and remediation tasks. Interns also work with cybersecurity team members to understand architectural designs, best practices. To be effective, interns must have a general understanding of cybersecurity principles and concepts, as well as solid practical hands-on experience with computers. Essential Job Duties • Follow and execute directives issued by cybersecurity management and senior employees., • Support day-to-day activities performed by the cybersecurity team., • Learn to manage tools and solutions implemented throughout the organization., • Work with senior members of the team to learn basic first-line threat assessment and response tasks and progress toward independence after proving competence., • Execute tasks requested by cybersecurity team members, such as analysis, investigation, reporting and maintenance of general cybersecurity upkeep., • Monitor dashboards and event logs with escalation to members of the cybersecurity team., • Attain proven proficiency with cybersecurity tools and perform front-end troubleshooting and general triage., • Read daily cybersecurity resources to stay current on security threats and vulnerabilities., • Actively participate with team in mock threat exercises to strengthen skills., • Perform other duties as assigned. Skills and Experience • Successful completion of undergraduate coursework (or reputable trade program) in cybersecurity., • Fundamental knowledge of cybersecurity principles and best practices., • General knowledge and hands-on coursework (lab) experience with cybersecurity endpoint, network, vulnerability, forensic and log management tools., • Basic understanding, knowledge of and hands-on capabilities with operating system configuration (Windows, Unix, Linux) and networking (DNS, DHCP, routing protocols)., • Ability to analyze event and incident logs, and work with SOC and IR teams to assess security events related to malware, vulnerabilities, exploits and kill chain methodology., • Introductory knowledge of cloud-based infrastructure and operations., • Basic exposure to one or more scripting languages (e.g., Python, PowerShell and Bash) preferred., • Basic knowledge of adversary tactics. Additional Qualifications • Proven trustworthiness and history of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively., • Solid written and verbal communication skills., • Capable of working with diverse teams., • Organized and punctual., • Confident, but humble and willing to learn and take initiative., • Recommendations from previous instructors and internship sponsors. Education Requirements • Working toward completion of undergraduate degree in information assurance, computer science, engineering or related technical field preferred. Experience Requirements • Undergraduate hands-on and general knowledge coursework in cybersecurity or information technology., • Demonstrated hands-on lab experience collecting, investigating and documenting threats and incidents., • Ability to speak to cybersecurity projects completed during education and training. Certification Requirements • None expected, but certificates obtained during coursework are a plus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. With respect to this position in our New York Office, the expected hourly rate is $30/hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. *Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions.

NOTE: To apply, please send an email to people@haecpg.com with "Job Application - CX Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Customer Service Manager REPORTS TO: CX Lead ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our team manages the day-to-day workflows, partners, and processes behind the business, allowing brand leaders to stay focused on growth. Our customer experience services include day-to-day ticket management, pre-launch CX setup, customer service strategy, workflow and process optimization, escalation management, and customer feedback reporting and insights. Role Description The Customer Experience Manager plays a hands-on role in managing and delivering high-quality customer experience across multiple Hae CPG client brands. This is an execution-focused management position for someone who is equally comfortable working directly in the ticket queue and building the strategy, systems, policies, and processes behind it. You’ll oversee CX for assigned brands, from day-to-day ticket management and complex escalations to developing macros, SOPs, policies, workflows, and strategic recommendations. You’ll be expected to understand the broader CX technology ecosystem and advise clients on tools, processes, and best practices that improve both the customer experience and team efficiency. This role requires strong CX judgment and a deep understanding of e-commerce customer experience. We’re looking for someone who can assess a brand’s existing CX operation, identify gaps and opportunities, recommend improvements, and then execute against those recommendations. Responsibilities • Independently own day-to-day CX operations across assigned client brands, including direct ticket management and resolution, • Develop and maintain CX policies, SOPs, macros, workflows, escalation paths, and internal documentation, • Build and optimize CRM workflows, automations, tags, views, macros, and reporting to improve efficiency and service quality, • Evaluate existing CX operations and provide strategic recommendations around customer experience, policies, workflows, tools, and team structure, • Support pre-launch CX setup for new brands, including CRM configuration, policies, macros, workflows, escalation procedures, and customer-facing processes, • Own complex customer escalations and exercise independent judgment around refunds, replacements, exceptions, fraud concerns, and other sensitive situations, • Understand and navigate common e-commerce payment processors and payment methods to troubleshoot payment, refund, dispute, and order issues, • Manage and optimize customer interactions across CRM, chat, reviews, social commerce, and other customer-facing channels, • Understand and work within major review and reputation platforms, including responding to reviews and identifying recurring customer sentiment, • Monitor CX KPIs, ticket trends, customer feedback, and recurring issues and translate findings into actionable recommendations for clients, • Identify opportunities to improve customer satisfaction, reduce contact rates, improve resolution efficiency, and eliminate recurring friction points, • Partner closely with Hae's Operations team and client 3PLs to identify and resolve fulfillment-related CX issues, • Serve as a day-to-day CX advisor to assigned clients and confidently communicate recommendations, risks, trends, and opportunities, • Oversee and develop CX Associates and fractional agents through training, QA, feedback, and escalation support, • Work with 3PL to troubleshoot fulfillment challenges and roadblocks, • Step directly into ticket management during high-volume periods, launches, coverage gaps, weekends, holidays, or other business needs Requirements • 3-5+ years of experience, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • Demonstrated experience independently owning CX for a DTC or e-commerce brand, • Strong hands-on experience with Gorgias and Zendesk, including building macros, rules, tags, views, automations, and workflows, • Strong working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Demonstrated experience developing CX SOPs, policies, macros, escalation procedures, and workflows, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Ability to assess CX performance and translate customer feedback and data into strategic recommendations, • Strong understanding of CX KPIs and policies, • Experience training, mentoring, QCing and managing junior CX team members and fractional support, • Experience with TikTok Shop, Amazon, retail.com, or marketplace customer support, • Experience working with review and customer feedback platforms, such as Yotpo, Okendo, Trustpilot, or similar tools, • Experience working with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Excellent judgment and ability to independently make decisions in nuanced customer situations, • Excellent written and client-facing communication skills, • Strong working proficiency in Google Sheets and experience using data and reporting to support CX recommendations

Reverse Logistics Technician • Process returned IT assets including laptops, desktops, monitors, mobile devices, peripherals, networking equipment, and accessories., • Receive, inspect, and verify returned shipments against return requests and inventory records., • Identify damaged, missing, or incorrect equipment and escalate discrepancies appropriately., • Perform asset grading to determine refurbishment, redeployment, repair, or recycling eligibility., • Prepare returned equipment for redeployment or certified e-waste disposal. Your Roles and Responsibilities: • Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics., • Assist with inventory, asset management and e-recycling., • Use ticketing systems with a focus on customer service, SOP adherence, and quality., • Use ticketing systems to report individual work accomplishments and to track metrics., • Utilize inventory data management software to maintain inventory accuracy and workflow., • Triage, handle and fulfil customer requests via a web portal and in person as needed., • Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor., • Load and unload shipments; loading dock duties as assigned., • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records., • Unbox, stock inventory on shelves, break down packing materials., • Assist in inventory procedures including the actual total count of stock items and spot check as needed., • Perform cleanup duties to maintain the warehouse in a safe and orderly manner., • Contribute to large scale global projects as needed., • Hardware data destruction and collection for e-recycle., • Hardware sanitization and quality checks to ensure hardware reliability and reuse., • Coordination with Third party vendors for executing collection and recycling activities., • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience., • High attention to detail and ability to follow other technicians’ direction to ensure quality., • Effectively utilize ticket, inventory, and dispatch management systems., • Determines methods and procedures on new assignments and may coordinate activities of other personnel., • Networks with key contacts outside one’s own area of expertise., • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met., • Strong organizational skills including effective record-keeping and maintenance techniques., • Basic knowledge of computer hardware with the ability to learn new software., • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc., • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus., • Understands policies and objectives of the assigned program and corresponding activities., • Knowledge of health and safety regulations., • Proficient English communication in terms of speaking,writing and reading.

DOGPOUND NY –Membership Sales Specialist Role Location: 1 Renwick St, New York, NY 10013 Compensation: $30/hour Schedule: Full Time Role Overview: DOGPOUND is seeking an elite, performance-driven Membership Sales Specialist for our New York location. This is not a traditional fitness sales role. We are hiring a high-level closer who thrives on strategy, understands the psychology of luxury sales, and operates with autonomy from day one. Candidates must have proven success selling premium memberships in elite environments such as Soho House, San Vicente Bungalows, luxury hospitality brands, or comparable high-profile spaces. Concierge or private club experience is highly valued. • This role requires someone who arrives ready to lead, elevate the standard, and drive immediate results., • You are competitive, disciplined, and energized by the challenge of securing the “yes.”, • You are not deterred by rejection, you are motivated by it., • You understand how to read the room, navigate objections, and close high-ticket memberships with confidence. Core Responsibilities: Sales Pipeline Ownership & Strategic Outreach • Own and manage the sales pipeline within HubSpot with precision and discipline., • Execute high-volume outbound outreach (100+ calls per shift) with confidence, urgency, and intention., • Drive structured follow-up sequences while personally optimizing strategy based on performance data., • Maintain impeccable CRM documentation: every touchpoint tracked, every opportunity maximized., • Collaborate with Operations to strategically target peak conversion windows. Elite Membership Sales & Conversion • 5–10+ years of proven luxury or premium membership sales experience, with a consistent track record of driving strong conversion performance in elite environments., • Confidently convert qualified prospects into committed DOGPOUND members, owning the full sales journey from first touch to close., • Navigate objections with composure and strategic precision, consistently securing membership commitments., • Manage pipeline and outbound outreach with discipline, urgency, and data-driven follow-through., • Operate with initiative and accountability, elevating standards and contributing immediate value from day one. White-Glove Client Experience • Deliver polished, five-star communication across phone, email, text, and in-studio interactions., • Maintain discretion and professionalism in high-profile environments., • Ensure seamless onboarding, including timely execution of new member perks and welcome experiences., • Support retention and re-engagement with strategic follow-through. Studio Presence & Standards • Uphold luxury hospitality standards across all touchpoints., • Maintain an immaculate and organized front-of-house environment., • Represent the DOGPOUND brand with confidence, urgency, and precision. Schedule Full-time role averaging 35–40 hours per week, including weekend and closing coverage: • Sunday: 7:30-4pm, • Monday: 1-830pm, • Tuesday: 1-830pm, • Wednesday: 1-830pm, • Friday: 9-5pm Requirements • 5–10+ years of proven luxury or premium membership sales experience. Background at high-end fitness brands such as Equinox, private member clubs, boutique luxury studios, five-star hospitality groups, or comparable elite environments strongly preferred., • Demonstrated success selling to discerning, high-profile, or influential clientele., • Experience in private residences, concierge services, or celebrity-facing environments is highly valued., • Proven track record of consistently meeting or exceeding high-ticket sales targets in fast-paced, performance-driven settings., • Advanced proficiency with Hubspot, along with strong working knowledge of Mindbody and Google Workspace., • Availability for weekends, evenings, and holiday coverage., • Exceptional communication skills, articulate, polished, confident, and persuasive., • Highly organized, detail-oriented, and disciplined in follow-through. Operates with a structured, Type-A level of precision and accountability. Application Materials To help us better understand your professional background and personal brand, please include the following with your application: • Resume, • LinkedIn profile or professional bio (if available), • Personal website, portfolio, or press features, • Relevant professional social media handles that reflect your work, client experience, or industry presence Thank you for your interest! DOGPOUND is an equal opportunity employer and affirmatively seeks diversity in its workforce. DOGPOUND recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance Work Location: In person

Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. We are looking for a curious, analytical, and solutions-oriented Store Operations Manager to join our team and make our stores run as efficiently as possible. This role primarily focuses on store systems, operational process improvement, and help desk leadership while overseeing critical store supply and packaging programs. This role is expected to be on-site three days: Tuesday-Thursday. Responsibilities include: • Find the friction in how stores work and turn it into solutions: build the business case, pilot with stores, measure adoption and impact, and scale what works across the fleet., • Own the enhancement roadmap for our store systems, partnering with IT business partners to define requirements, prioritize the backlog, test and deliver against a regular release schedule that puts meaningful improvements in stores., • Partner with IT business partners in formulating in-store hardware strategy and lifecycle planning, from evaluation and business case through rollout, refresh and replacement., • Lead the Retail Help Desk across Levels 1 and 2, managing the internal Level 2 team and owning the outsourced Level 1 partnership, including service level agreements, ticket quality, knowledge base content and regular operational reviews., • Own the escalation path for store-reported issues, driving them to root cause and partnering with IT business partners to eliminate recurring problems across the fleet., • Modernize and standardize store policy and procedure documentation as a single source of truth and write and approve store communications for operational and system changes., • Manage supplies and packaging vendors end to end, including procurement, warehousing, fulfillment and inventory health, while keeping critical items in stock and spend managed to budget., • Determine supply budgets and usage forecasting, set store ordering best practices, and manage seasonal supply drops and holiday packaging milestones., • Partner with Accounts Payable, Accounting and Procurement to reconcile invoicing and identify cost saving opportunities and represent Store Operations in RFPs and vendor negotiations., • Work closely with the ROCs and field leadership teams on day-to-day operational needs, questions and approvals, and deliver recurring and ad-hoc reporting for the team. DOES THIS SOUND LIKE YOU? • Minimum of 5 years of experience in retail, focusing on store operations in high volume environments., • Proven track record of improving store processes and systems and driving adoption of change across a large fleet., • Experience partnering with cross-functional teams to define requirements, prioritize a backlog and deliver software enhancements; working knowledge of retail POS, store systems and hardware, and help desk ticketing platforms., • Experience leading a team and managing third-party service providers, including service level, vendor and expense budget management., • Exceptional communication, organizational and analytical skills, with the ability to translate store feedback into clear requirements; comfortable presenting to and influencing all levels, and facilitating meetings with business partners and vendors., • Self-directed learner and problem solver by nature, with the aptitude to excel in a dynamic work environment while handling multiple projects with varying timelines., • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams. Benefits + Perks • Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more., • Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell)., • Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months., • Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program., • Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

About AUI AUI builds Apollo, a neurosymbolic foundation model for AI agents that do consequential work, where accuracy, reliability, and visibility matter — conversations with customers, and the processes behind them. Instead of describing behavior in a prompt and hoping the model complies, Apollo compiles declared rules into a checkable program. Constraints are enforced by the system rather than requested of the model, so “this agent will never do X” is something you verify, not something you hope for. The language model works as a translation layer at either end — structuring what a person (or another agent, or a system) says into symbolic slots on the way in, and generating fluent responses on the way out. That guarantee is what LLMs structurally can never achieve. We serve companies from startups to the Fortune 500, across regulated industries, retail, and travel — environments where an agent that improvises is a liability, and where someone has to answer for every action it takes. Apollo-1 is a self-serve platform, and most teams can build on it themselves. Large enterprises — with deeper integrations and more involved internal processes — can use a hand getting their agents all the way to production. Our commercial team also needs proof-of-concept agents built for prospects, fast. That’s this team. The role You’re joining our deployment team, serving two constituencies. Internal. Our product and commercial teams need working agents — proofs of concept for prospects, reference builds, agents that pressure-test the platform before customers find its edges. You’ll build them, often on short notice, often for a business you learned about today. External. The most complex enterprise deployments, where the agent has to hold a real company’s rules across hundreds of scenarios and act on live systems. You’ll be in the room with their operators and subject-matter experts, not reading a requirements doc someone else wrote. An agent starts life as a real business: a bank’s dispute policy, an airline’s rebooking rules, a retailer’s returns matrix. Someone has to sit inside that mess, understand how the business actually works, and turn it into a program the platform can enforce and certify. Then train it, grade it, try to break it, and sign off that it’s ready to act on a customer’s behalf. The loop closes back into the product. What you solve by hand for one enterprise should become something the next customer can do themselves, and you’ll be one of the loudest sources of truth about what the platform can’t do automatically. What you’ll do • Sit with partner teams to extract how their business actually operates — including the rules nobody wrote down and the exceptions everyone knows about, • Author agent programs: translate policy, process, and edge cases into structured, unambiguous declarations the platform can enforce, • Run training rounds — design scenarios, simulate conversations, grade outputs, and iterate until behavior holds, • Own certification: prove a program does what it claims before it ships, and triage it when it regresses, • Find the contradictions. Real businesses run on rules that conflict. You’ll be the one who notices the refund window doesn’t square with the cancellation clause, and who drives the decision on which one wins, • Build proofs of concept alongside our commercial team, and support technical discovery with large prospects — you’re the person in the room who can answer “can it really do that?”, • Turn one-off solutions into reusable patterns, so the self-serve product absorbs what the deployment team learns, • Feed the field back to product: what’s slow, what’s missing, what breaks at scale Who we’re looking for We care more about how you think than where you’ve worked, with one hard requirement. -Technically fluent — not a coder. You’ve worked inside a technological product environment and you understand how systems fit together: what an API is doing, where data moves, why an integration breaks, what engineers mean when they say something is hard. You use coding agents — Cursor, Claude Code, or equivalent — as a normal part of how you work, not as something you tried once. You won’t be shipping production code here, but you will be building, and the tools are the same. -Opinionated about AI. You’re curious about it end to end: roughly how the models actually work, what they’re doing to industries and to work itself, where this is all going. We don’t need you to hold the right opinion. We need you to hold one, and to be able to defend it and change it. -Curious about how businesses run. You find it genuinely interesting that an airline’s rebooking logic looks nothing like a pharmacy’s intake flow. You’ve noticed that industries have structure, and you like learning a new one from scratch. -Independent. You’re given a partner, a pile of documents, and an outcome. Nobody is going to hand you a ticket queue. If you need the work broken down for you, you’ll be unhappy here. -Precise and stubborn. This work rewards people who will handle the ten-thousandth case as carefully as the tenth, and who push back rather than write “handle appropriately” to make a hard question go away. Most people can’t do this. The ones who can are extremely valuable. -You’ve failed at something real. A company, a project, a venture that didn’t work. We’d rather hire someone who has been responsible for an outcome and lost than someone whose record is unblemished because nothing was ever on the line. -A clear writer. Most of this job is written. If you can’t state a rule in a sentence that can only be read one way, the agent can’t follow it. No degree required. It isn’t a proxy for anything we care about. How we work: healthy ego Our culture runs on something we call healthy ego, and it has two halves. Both are required. The first half is ego. High confidence that you can learn and succeed at anything — paired with actually asking for what you need to get there, and then working until the result is excellent rather than finished. We also expect you to want things to succeed for your own sake, not only the company’s. AUI is a place to push yourself and evolve fast. No one will push you and no one will carry you, but everyone will work with you. We sharpen each other by challenging each other, and by the simple pressure of keeping up with the team. The second half is what makes it healthy: your success is never built on top of someone else’s. You name your own mistakes before anyone else has to, and you go fix them — by yourself or with the team. We’re flat. Merit decides what you own, not title or tenure. Backgrounds that tend to work The common thread is time spent close to a technical product, plus real fluency in how some corner of the business world operates. • Solutions, implementation, or technical account management at a software company, • Support escalations, Tier-2, or support quality — the people who own the cases nobody else could close, • Product operations, technical program management, or ops inside a product organization, • Operations in a rule-dense industry — claims, reservations, banking, healthcare intake, logistics — paired with time in a product or technology environment, • Founders and operators of things that didn’t make it What this is not • Not an engineering role. You won’t own production code., • Not a non-technical role either. If you can’t hold your own in a conversation about how a system works, this will be painful., • Not data annotation or gig AI-training work. This is a salaried role where you own outcomes, not task throughput., • Not a support queue. You’re building the thing, not staffing it. Logistics We’re in Williamsburg, Brooklyn, in the office together five days a week. That isn’t a policy we’re apologetic about — this work runs on overhearing each other. A deployment question gets answered across a desk in thirty seconds instead of dying in a thread, and the challenge-each-other part of how we work doesn’t survive being asynchronous. If that’s not how you want to work, this isn’t the right role. How to apply Skip the cover letter. Send your résumé plus answers to one question: • Tell us about something you owned that failed. What did you actually get wrong? (300 words max) The interview process includes an in-office assignment — the closest thing to the actual job we can put in front of you.

About AirPay AirPay automates dental insurance verification and revenue cycle workflows for dental practices. We process millions of eligibility and benefit transactions annually, sourcing data from payer portals, EDI pipelines, and direct connections. Our data team sits at the intersection of scraper engineering, payer operations, and product, turning raw benefit data into actionable outputs for practices and their patients. The Role We’re looking for someone whose job is to find what’s silently wrong or missing in our benefit data, before a practice or a patient does. This isn’t a reporting role and it isn’t a dashboard role: the deliverable is catching the problem everyone else’s tidy summary missed. Coverage that reads “active” but lapsed last month. A field that comes back blank and gets quietly treated as “no benefit.” A payer whose data looks clean until you notice an entire location’s records are null. You’ll own a slice of our verification pipeline (a set of payers, a data domain, a monitoring surface) and run it: surface what actually matters, with evidence, without needing every anomaly pointed out to you first. You’ll report to the Head of Data and work as a peer-level collaborator with engineering, customer success, and operations. What You’ll Own • Data quality investigations: Run structured investigations into benefit data anomalies across 100+ payers. Triggers are both scheduled (cohort comparisons between data sources: portal-scraped vs EDI vs internal estimates) and signal-driven (customer escalations, operational reports). Output is engineer-actionable findings documents: what’s broken, where, what evidence, and critically, what’s wrong that nobody flagged. Common patterns include coverage-percentage inversions, blank-fill in returned data passed off as a real answer, frequency-normalization gaps (such as “12 months” vs “1 service year”), and stale data carrying across plan changes., • Completeness and accuracy monitoring: Own a monitoring surface and define what “healthy” looks like for it, then catch when reality drifts from it. The hard part isn’t building the dashboard; it’s noticing the gap the dashboard doesn’t show., • Customer issue triage analysis: Own the weekly pattern analysis on customer-issue tickets. Categorize ticket types, track volume trends, identify recurring root causes, and surface signal that drives parser fixes, product changes, or QA process updates., • Ad hoc investigations: When a payer behaves unexpectedly or a hypothesis needs checking, you scope and run the investigation and write up the findings, starting from a vague “something looks off,” not a pre-scoped ticket. What We’re Looking For Required: • 3 to 5 years where finding what’s missing or wrong was the job: data quality, completeness and validation, data audit, reconciliation, or investigative analytics. If your prior work was producing clean reports and dashboards, this is a different role. We’re hiring the person who finds what those reports leave out., • Healthcare data, payer analytics, insurance operations, or RCM background: Dental not required, but you need to understand how benefit structures work (coinsurance, deductibles, frequency limits, network tiers)., • Strong data skills: comfortable in SQL and Excel/Sheets, can write a structured query, build a pivot, and sanity-check a dataset without hand-holding. More important than tooling breadth is the instinct to distrust a clean-looking result and dig until you know why it’s clean., • Self-directed ownership of an area. Point you at a payer, a domain, or a surface, and you run it: scope the questions, find the issues, frame them for a business audience, without per-step direction., • Clear written communication: Output is findings documents and structured reports, not just raw data. Strong plus: • EDI X12 familiarity (270/271 eligibility transactions especially)., • Experience at a health tech company, payer, or benefits administrator., • Comfort with Python or scripting for data manipulation., • Experience with parser output, portal data, or unstructured benefit text. Growth Path This is the first analyst hire on a growing data team. Several surfaces you’d eventually own, such as the data quality scorecard, deeper engineering interfaces, and the team’s operating rhythm, are still being built. You’d help shape them rather than inherit fully-formed processes. The role anchors day-one as a data-quality specialist owning a defined slice of the pipeline, with specialization paths opening as the team matures: EDI and payer-depth analysis, customer-facing analytics delivery, or clinical/dental content expertise. Why This Role • High-signal, low-noise work: you’ll see anomalies across the entire benefit landscape before anyone else does, and you’re the one trusted to catch them., • Direct impact: your findings drive parser fixes, product features, and QA standards., • Small team with high ownership: no queuing behind a data engineering backlog., • Comp: competitive for mid-level healthcare data roles in NYC.

Job Title: Customer Success Specialist Location: New York City Office Department: Customer Operations Reports To: Chief Clinical Officer About Fynn.io Fynn.io is a fast-growing SaaS company transforming how senior living communities deliver care through our intuitive and intelligent EHR platform. We help communities streamline workflows, improve care outcomes, and stay compliant with evolving healthcare regulations. At Fynn, we believe great software should feel invisible—and that every customer interaction is an opportunity to build trust. Position Summary As a Customer Success Specialist, you'll be a key point of contact for Fynn's customers throughout their journey with us — from implementation through ongoing success. You'll support new customer implementations, guide users through onboarding, and ensure a smooth transition during and after go-live, while keeping implementation and onboarding records accurate and up to date in HubSpot. Beyond implementations, you'll help manage customer support tickets, ensuring responses are timely, friendly, and helpful, and you'll assist with training materials and customer communications. You'll be the glue between our customers and our internal teams — keeping implementations on track, resolving issues quickly, and flagging risks before they become problems — so communities get up and running smoothly, stay supported, and continue getting real value from the platform long after go-live. Key Responsibilities · Own and manage customer implementations from kickoff through go-live, ensuring a smooth and timely onboarding experience · Build, maintain, and manage implementation timelines, keeping all stakeholders aligned on milestones and deliverables · Proactively identify and report any deviations in project timeframes to your supervisor, along with recommended solutions · Serve as a primary point of contact for customer support, troubleshooting issues and coordinating resolutions with internal teams as needed · Drive customer success efforts post-implementation, including check-ins, training reinforcement, and proactive outreach to ensure communities are getting full value from the platform · Maintain detailed, organized records of customer accounts, implementation status, open issues, and follow-up items · Follow through consistently on open action items, ensuring nothing falls through the cracks · Collaborate cross-functionally with Product, Support, Development and Sales teams to relay customer feedback and improve the overall customer experience · Help identify process improvements to make implementations faster, smoother, and more scalable as Fynn grows · Respond to customer support tickets in a timely, friendly, and professional manner, aiming to resolve issues on first contact whenever possible · Troubleshoot common platform issues and guide customers through step-by-step solutions · Escalate complex or unresolved tickets to the appropriate internal team (Product, Engineering, or Implementation) with clear documentation of the issue · Track ticket status from open to resolution, following up with customers to confirm the issue is fully resolved · Identify recurring issues or patterns in support tickets and flag them to leadership for potential process or product improvements · Maintain accurate, organized records of support interactions within HubSpot to ensure visibility across the team · Help maintain and update internal support documentation and FAQs based on common customer questions and issues · Balance support ticket responsibilities alongside implementation and onboarding work, prioritizing based on urgency and customer impact · Other duties as assigned. Qualifications • Bachelor’s degree or equivalent experience preferred., • Experience in customer support, implementation, onboarding, or customer success (healthcare, senior living, or EHR/software experience a plus), • Strong organizational skills with the ability to manage multiple customer accounts and timelines simultaneously, • Excellent communication skills, both written and verbal, with a customer-first mindset, • Comfort working in a fast-paced, evolving environment where priorities can shift, • Problem-solving instincts and the ability to stay calm and solution-oriented when issues arise, • Detail-oriented with strong follow-through — you don't let things slip, • A collaborative, team-first attitude and willingness to jump in wherever needed, • Excellent written and verbal communication skills with a customer-first, solution-oriented mindset., • Strong attention to detail, organization, and the ability to track multiple customer projects simultaneously., • Tech-savvy and comfortable learning new tools (experience with HubSpot, project management software or LMS tools is a plus)., • Comfortable working in a dynamic, fast-moving startup environment. Passionate about healthcare, technology, and process improvement, and driven to make a meaningful difference.

Job Title: Duckcreek Production Support Engineer Skills: Duckcreek, Application support, Incident management Experience: 6+ years Location: New York, NY (Hybrid) Duration: Fulltime/ Contract We at Coforge are hiring a Duckcreek Production Support Engineer with following skillset : • Lead L1 and L2 production support activities for Duck Creek applications., • Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking., • Serve as the point of contact for client engagement and stakeholder communication., • Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution., • Support transition activities in the current quarter and drive steady-state support operations., • Monitor application health, manage escalations, and ensure service continuity., • Provide functional and technical guidance across underwriting, rating, workflow, and transaction processing areas. Mandatory Skills: • Strong understanding of Duck Creek platform and P&C Insurance domain., • Experience in Application Support, Production Support, Help Desk, or Support Lead roles., • Hands-on experience with incident management, ticketing systems, and L2 triaging., • Excellent client-facing and stakeholder management skills., • Ability to lead support engagements and coordinate distributed teams. Preferred Skills: • Prior experience supporting Duck Creek Policy/Underwriting solutions., • Experience transitioning applications from project mode to steady-state support operations.

Responsibilities • Lead and develop a team of desktop support technicians, overseeing daily operations, ticket queues, and SLA performance to deliver fast, high-quality end-user support across trading, operations, and corporate teams., • Manage the lifecycle of end-user hardware and software (laptops, desktops, multi-monitor trading setups, mobile devices, and peripherals), including imaging, patching, upgrades, and asset tracking., • Drive continuous improvement by analyzing incident trends, building knowledge base content, coordinating with infrastructure and vendor partners, and supporting VIP and executive users. Requirements • 5+ years of desktop/IT support experience, including at least 2 years in a supervisory or management role, preferably within banking, asset management, or another regulated financial environment., • Strong technical expertise in Windows and macOS, Microsoft 365, Active Directory/Entra ID, Intune or SCCM, and ITSM platforms such as ServiceNow., • Working knowledge of financial-sector compliance and security requirements, and experience supporting market data and trading applications (e.g., Bloomberg Terminal) is a plus., • Excellent leadership, communication, and customer service skills, with the ability to stay calm under pressure in a fast-paced, time-sensitive environment. Certifications such as ITIL, CompTIA A+, or Microsoft certifications are preferred., • BA Degree Required

Administrative Assistant, Studio Operations, 3156-1 The Studios Operations team keeps the studio running — from the stage floor to the front door. We're a service-oriented team that takes pride in the details: a well-stocked pantry, a smoothly coordinated catering order, a facility maintenance need coordinated with our landlord that doesn't fall through the cracks. We support on site productions and internal teams across Client Services, Studio Admin, and Stage Operations, and delivering an exceptional client experience for our productions is at the heart of everything we do. That means working cohesively, moving fast, and anticipating needs before they become problems. No two days look the same. We're looking for someone who's proactive, organized, and genuinely energized by making things work — someone who finds satisfaction in the behind-the-scenes work that makes the on-screen work possible. Position Overview The Administrative Assistant, Studio Operations provides operational and administrative support to the Studio Operations team. This role supports the Senior Manager, Studio Operations and core functions (Client Services, Studio Admin, Stage Specialists) by managing facility tickets, supplies, catering, documentation, and light logistics. The Administrative Assistant helps keep day-to-day operations running smoothly so the team can focus on strategic, production-facing work. Responsibilities • Facilities & Operations: Track and follow up on facility tickets, support daily operations needs, and coordinate minor facilities improvements with the landlord, • Catering & Events: Coordinate catering and logistics for on-site team and guests, • Documentation & Reporting: Keep operational documentation (SOPs, manuals) organized and up to date, and compile simple operational summaries/trackers (highlights, ticket logs), • Logistics & Production Support: Provide light support for mailroom tasks, production onboarding/offboarding, tours, and general site visits Requirements • Experience in an administrative, facilities, workplace, or operations support role; studio or production environment is a plus, • Strong organizational skills with high attention to detail and follow-through, especially in tracking tickets and open items, • Comfort working in a fast-paced, service-oriented environment and handling multiple tasks at once, • Proficiency with Google Workspace; familiarity with facility ticketing systems and visitor/logistics tools is a plus, • Clear, concise communication skills and a collaborative, service-minded approach Nice To Haves Or Preferred Skills • Studio or production environment experience; familiarity with facility ticketing systems and visitor/logistics tools Pay Rate Range $30–40/hr.

Optomi, in partnership with a leading healthcare organization, is seeking an IT Manager to fulfill a contract-to-hire opportunity with a client based in Long Island, NY. This individual will serve as the local technology leader and trusted partner between practice leadership, managed service providers (MSPs), technology vendors, and the broader enterprise IT organization. This is an excellent opportunity for an experienced IT professional who has built a strong technical foundation and is ready to take greater ownership of IT operations, service delivery, vendor management, and technology strategy. The IT Manager will be responsible for maintaining a stable and secure technology environment while supporting a major enterprise integration initiative as the practices transition from locally managed technology environments onto standardized enterprise network, infrastructure, security, identity, and endpoint platforms. This is not a hands-off management position. The ideal candidate will be comfortable setting priorities, managing technology partners, and holding vendors accountable while remaining technically capable of rolling up their sleeves when needed. What the Right Professional Will Enjoy! • Serving as the primary technology leader and trusted IT partner for a multi-site physician practice environment, • Playing a key role in a large-scale enterprise network and technology integration, • Working closely with enterprise infrastructure, networking, cybersecurity, and shared-services teams, • Managing and providing direction to MSPs and technology vendors while holding partners accountable for service quality and operational outcomes, • Helping modernize and stabilize an environment transitioning from locally managed technology to standardized enterprise platforms, • Supporting the migration and consolidation of networking, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Remaining close enough to the technology to troubleshoot, assess issues, and provide hands-on support when necessary, • Working directly with practice leadership to understand operational priorities and translate them into technology solutions, • Helping establish stronger IT service management, monitoring, governance, and operational processes, • Contributing to an evolving IT operating model with the potential to support broader geographic responsibilities over time Apply Today If Your Background Includes: • Experience as an IT Manager, IT Operations Manager, Infrastructure Manager, Regional IT Manager, or similar technology leadership role, • Experience supporting IT operations within healthcare, physician practices, ambulatory care, outpatient environments, or other clinical settings, • Strong understanding of IT infrastructure, including networking, endpoints, Microsoft technologies, Active Directory, security, and local infrastructure, • Experience supporting multiple physical locations, clinics, offices, or other distributed environments, • Experience managing MSPs, technology vendors, service providers, and technical escalations, • Strong understanding of IT service management, incident management, service delivery, ticketing, SLAs, monitoring, and operational support, • Experience participating in network migrations, infrastructure integrations, M&A technology integrations, site migrations, or enterprise technology consolidation, • Understanding of healthcare technology environments, HIPAA, and the operational requirements of physician practices, • Experience with EHR/EMR, practice management systems, medical imaging, or other clinical technology is highly preferred, • Technical depth in at least one infrastructure discipline such as networking, systems, Microsoft technologies, identity, security, or endpoint management, • Ability to understand business and clinical priorities and translate them into actionable technology priorities, • Ability and willingness to provide hands-on technical support and troubleshooting when needed, • Strong communication and stakeholder-management skills with the ability to work effectively with practice leaders, enterprise technology teams, MSPs, and vendors, • Ability to operate effectively within a large corporate technology organization while maintaining a strong focus on local practice needs RESPONSIBILITIES: • Lead day-to-day IT operations and technology service delivery across multiple physician practice locations in the Long Island area, • Serve as the primary liaison between local practice leadership, enterprise IT teams, MSPs, and third-party technology vendors, • Establish technology priorities based on operational needs, cybersecurity requirements, infrastructure health, and enterprise standards, • Manage MSP performance, escalations, service levels, ticket trends, and overall quality of technology support, • Ensure critical clinical and business technology remains stable, monitored, secure, and available, • Support a full network and technology integration of the physician practices into a centralized enterprise environment, • Coordinate and support migrations involving networking, firewalls, endpoints, security platforms, Active Directory, Microsoft environments, and local infrastructure, • Partner with enterprise networking, infrastructure, cybersecurity, and shared-services teams throughout integration and modernization initiatives, • Provide local testing, validation, troubleshooting, and implementation support during technology deployments and migrations, • Help ensure enterprise technology changes are successfully implemented without disrupting clinical or business operations, • Support the migration of local infrastructure into approved data center or cloud environments where appropriate, • Coordinate support for medical imaging equipment and other specialized clinical technology that must remain within the local practice environment, • Identify infrastructure vulnerabilities, capacity issues, monitoring gaps, and operational risks before they result in business or clinical disruption, • Contribute to technology planning and budgeting with practice leadership while aligning future investments with enterprise standards, • Drive adoption of ITSM processes, governance, controls, incident management, and enterprise technology standards, • Provide hands-on technical leadership and individual contribution within areas of technical expertise when necessary, • Help transition historically decentralized technology operations toward a consistent, scalable, enterprise-managed model

Job Description Hospitality Host – The Rink at Rockefeller Center 2026–27 Season | October–Early Spring Overview SPS is seeking energetic, outgoing, and service-driven individuals to join The Rink at Rockefeller Center. As a Hospitality Host, you will represent one of New York City's most iconic destinations and help create welcoming, seamless, and memorable guest experiences. This cross-functional role includes hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink operations. Team members will welcome visitors from around the world, provide information about The Rink and Rockefeller Center, anticipate guest needs, and remain calm and professional in a fast-paced, high-volume environment. The Rink is a seasonal cold-weather operation that runs rain or shine throughout the demanding winter. Candidates must be comfortable working outdoors in cold temperatures and changing weather conditions, including rain, snow, and wind. A portion of each shift may take place outside; an insulated winter jacket and vest will be provided. Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, with dependable morning and late-night availability strongly preferred. Summary of Position Hospitality Hosts deliver exceptional service throughout each guest's visit by welcoming guests, processing ticket and retail transactions, supporting access control, assisting with skate rentals, providing wayfinding, directing guest flow, monitoring locker rooms, answering questions, and maintaining a polished environment. Above all, Hospitality Hosts set the tone of the visit: warm, genuine, and attentive service is the expectation in every interaction, whether a guest is buying a ticket, fitting a rental skate, or asking for directions. Team members may be assigned to different positions throughout The Rink based on operational needs, and all staff may be asked to fill in at any other position as needed. Team members should be willing and able to assist in those areas when requested; training is provided. Primary Responsibilities • Welcome guests and create a positive first impression of The Rink and Rockefeller Center., • Provide knowledgeable wayfinding assistance and answer questions about The Rink, Rockefeller Center, nearby attractions, amenities, and seasonal offerings., • Process ticket and retail transactions at the Skate House Box Office and Retail Shop using a touchscreen or mobile POS system., • Follow all transaction procedures accurately., • Check and scan guest tickets, issue appropriate credentials, and communicate relevant session information., • Handle rental skate duties, including exchanges, guest education, cleaning, sanitizing, and proper storage., • Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow., • Operate point-and-shoot cameras and support basic photo capture operations., • Instruct guests on proper locker usage and etiquette., • Address guest questions and concerns in a calm, professional manner., • Occasionally support general maintenance and snow removal during snow events., • Uphold The Rink's guest-service, operating, and safety standards., • Encourage guests to explore other attractions and experiences within Rockefeller Center., • Perform other duties that support rink operations. Requirements • Ability to communicate effectively in English, both verbally and in writing., • Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required., • Strong communication, organization, problem-solving, and time-management skills., • Ability to provide warm, professional service and address guest needs in a high-volume environment., • Ability to direct and assist large groups of people with confidence., • Ability to work calmly and professionally in a fast-paced environment., • Consistent attendance and punctuality are essential functions of this role; team members are expected to arrive on time, in uniform, and ready for every assigned shift., • Willingness and ability to fill in at any other position at The Rink as needed, and to assist in other areas when requested. Training is provided., • Weekend, holiday, early morning, and late-night availability is required., • Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions., • Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift., • Must be able to lift 15 pounds on a regular and continuing basis., • Must follow uniform, grooming, hygiene, and appearance guidelines., • Must follow all policies and procedures implemented by SPS and Tishman Speyer. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $18—$21 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privac

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Customer Care Manager to lead the day-to-day execution of our Customer Care function, manage our external Customer Care team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Care within a jewelry company required, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

About TULU TULU is revolutionizing the way people live by building a deep understanding of their needs and behaviors. Our mission is to build the world’s most powerful product access and usage platform, enabling smarter, more efficient, and more sustainable consumption. Our IoT-powered, in-building smart units provide on-demand access to everything from vacuums and projectors to e-scooters, VR headsets, and everyday essentials - complemented by usage-based data and AI-driven insights that personalize the user experience. Backed by $40M+ in funding, we are a post-Series A global company operating in 65+ cities across North America and Europe. We partner with some of the world’s largest landlords and brands, serving 250,000+ households - and every 10 seconds, someone around the world is using TULU. The Role Every TULU unit makes a promise to residents: the items work, the shelves are stocked, and when something breaks, it gets fixed fast. Keeping that promise every day, across two continents and a distributed field workforce, is what keeps our building partners renewing and expanding. Reporting directly to the COO/CFO, you own Service Delivery end to end: field labor, routing, purchasing and restocking, repair and maintenance, and customer support. You lead an international team from day one through a group of supervisors across field operations and CX, and grow it as we scale. The structure is in place. Your job is to make it perform at scale - better service, at a lower cost, with a team that grows through systems rather than headcount. What You'll Do • Own the Service Promise - Every building gets the visits, stock, and fixes it was promised, on schedule and to standard. Own service levels and visit quality across the portfolio, and know a building is slipping before the building does., • Field Labor Management - Lead a distributed network of in-house and contract field operators across North America and Europe. Sourcing, onboarding, compliance, performance, coverage - no building goes uncovered, and every visit meets the bar., • Routing & Coverage - Optimize routes and visit cadence against building needs, usage, and cost. Scale coverage cleanly as new buildings go live and new markets open., • Purchasing & Restocking - Own service-side procurement: shop restocking, consumables, replacement items, and spare parts. Balance availability against waste and cost, and decide what we stock, what we order, and how., • Repair & Maintenance - Keep rental items and units in service. Own the out-of-service lifecycle, repair-versus-replace economics, and repair vendors - and the root-cause work that stops the same failure from happening twice., • Customer Support - Own resident and building support: triage, routing, response and resolution times. Close the loop with Customer Success so building partners always know where things stand., • Take Cost Out - Structural cost improvement is a core priority of this role. Cost per building, labor, repair spend, purchasing - own the numbers and make the service better and cheaper as we scale, not one at the expense of the other., • Lead the Team - Manage supervisors across core service delivery and CX, and through them an international team. Set clear ownership, develop your people, and build a function that runs on systems, not heroics., • AI-Enabled Ways of Working - Use AI to get the output of a much larger team out of a small one. Partner with Product and Engineering on the tools your team runs on, automate the repetitive work, and turn troubleshooting know-how into repeatable workflows. TULU Is Not For Everyone We’re looking for those with a strong sense of urgency to achieve great things in life. Overachievers who seek a place that fulfills their desire to expand personal and professional horizons through big challenges, hard work, bold responsibilities, purpose-driven teamwork, and a willingness to fail and learn. If that’s the kind of environment you’re looking for, applying to join TULU could be the best first step in your journey. What We're Looking For • 3-6 years in operations, strategy, or generalist roles at a high-growth, on-demand business - fast commerce, delivery, ride sharing, micromobility, or a similar marketplace - including running a distributed field or gig workforce, • Direct people management experience, ideally leading frontline teams - you develop the people on your team and raise their ceiling, not just assign the work, • Demonstrated project and budget management skills - you have owned a budget and delivered complex, multi-stakeholder projects on time and on cost, • Analytical depth - cost per building, labor utilization, repair versus replace, service levels. You model it before you argue it, • Customer instinct - you know that every missed visit and unresolved ticket eventually shows up in a renewal conversation, • A build-the-system instinct - when you catch yourself doing something manually for the third time, your reflex is to automate it and hand the automation to your team, • AI fluency - you already use AI tools in your day-to-day work and actively look for new places to apply them. No coding required, only curiosity and a willingness to experiment, • Bias for action - you set the strategy and you are unbothered about doing the work yourself when there is no one else to do it, • Clear, direct communication - with your team, with a field operator who missed a visit, and with a building manager whose residents are unhappy, • Comfort operating in a fast-moving, semi-chaotic startup environment, • Willingness to travel across North America and Europe, • Experience at companies like DoorDash, Uber, Lyft, or Instacart - or in proptech or multi-unit hospitality - is a strong plus Why Now? You are joining right after we rebuilt Service Delivery around clear ownership, defined KPIs, and purpose-built tooling. The next 12 months are about making it perform at scale: higher service levels, lower cost per building, and an operating model that holds as the portfolio multiplies. You will have a direct line to senior leadership, real budget ownership, and a function whose performance shows up directly in how our building partners renew and expand. Competitive salary, equity, and benefits.

Job DescriptionPosition Summary The BOH Manager oversees all kitchen operations, ensuring food quality, consistency, safety, and efficiency. This role leads kitchen staff, manages inventory and costs, and works closely with FOH management to deliver a smooth and successful service. Key ResponsibilitiesKitchen Leadership & Team Management • Hire, train, and supervise cooks, prep staff, and dishwashers, • Create schedules and manage labor to meet business needs, • Lead by example during service, maintaining a calm and organized kitchen, • Coach staff on technique, consistency, and food safety Food Quality & Execution, • Ensure all dishes meet quality, portion, and presentation standards, • Maintain consistency in recipes and cooking procedures, • Conduct regular line checks and tastings, • Oversee final food presentation Inventory & Cost Control, • Manage food inventory, ordering, and vendor relationships, • Control food costs, waste, and portioning, • Conduct regular inventory counts and track usage trends, • Ensure proper storage and rotation (FIFO methods) Safety & Sanitation, • Enforce health, safety, and sanitation regulations, • Ensure compliance with local health department standards, • Maintain a clean, organized, and hazard-free kitchen, • Train staff on food handling and safety procedures Operations & Efficiency, • Oversee prep lists and daily kitchen setup, • Ensure efficient ticket flow and timely food production, • Coordinate with FOH to manage service pace and special requests, • Troubleshoot issues during service to prevent delays Administrative Duties, • Monitor kitchen KPIs (ticket times, waste, labor %), • Maintain equipment and coordinate repairs as neededQualifications, • 3–5 years of kitchen experience, including leadership or management (preffered), • Strong knowledge of cooking techniques and kitchen operations, • Leadership and team development skills, • Understanding of food safety regulations and best practices, • Ability to work under pressure in a fast-paced environment Preferred Skills, • Cost control and inventory management, • Time management and organization, • Problem-solving and decision-making under pressure Work Environment, • Fast-paced, high-temperature kitchen setting, • Requires standing for long periods, • Involves lifting, bending, and repetitive motions

Job Description Position Summary The Performance Marketing Manager will lead the planning, execution, optimization, and measurement of HYE’s paid media programs designed to drive ticket sales and revenue. Reporting to the VP Integrated Marketing Strategy, the Manager will serve as the internal paid media specialist and manage external media agency partners. The role requires hands-on channel knowledge, strong analytical skills, and an understanding of how media, audiences, and the customer journey influence conversion. Key Responsibilities Paid Media Strategy and Planning • Translate business priorities, seasonal demand, and revenue goals into full-funnel paid media strategies., • Develop campaign briefs and media plans defining objectives, audiences, channel roles, budgets, KPIs, and testing priorities., • Plan activity across paid search, paid social, video, display, programmatic, and out-of-home channels., • Coordinate paid media with website, CRM, organic social, communications, and other customer touchpoints. Campaign and Agency Management • Manage the day-to-day relationship with external media agencies, providing clear direction and accountability for execution and results., • Review campaign setup, targeting, creative, messaging, landing pages, tracking, budgets, and pacing to ensure accurate and timely delivery., • Monitor performance and recommend optimizations, budget shifts, and incremental investments., • Maintain a structured testing roadmap and sufficient platform expertise to evaluate and challenge agency recommendations. Audiences, Measurement, and Reporting • Develop first-party audience strategies using booking, website, and CRM data, including prospecting, remarketing, modeled, and suppression audiences., • Track performance across media, website, and booking activity to identify conversion gaps and growth opportunities., • Evaluate results using ticket revenue, conversion rate, cost per acquisition, customer acquisition cost, and return on advertising spend., • Partner with analytics and technology teams to maintain accurate tracking, reporting, and attribution, while distinguishing platform-reported results from broader business impact., • Deliver concise weekly and monthly campaign-level reporting covering results, insights, actions, risks, and upcoming activity. Cross-Functional Collaboration • Partner with creative teams to develop campaign briefs and improve assets using performance insights., • Work with web, e-commerce, and CRM teams to strengthen landing pages, booking journeys, audience activation, and lifecycle communications., • Collaborate with revenue and commercial teams to align media investment with demand, inventory, pricing, and sales priorities. Qualifications • 5-7 years of experience in performance marketing, paid media, digital marketing, or a related field applied to attractions, entertainment, ticketing, hospitality, travel, e-commerce, or another transaction-focused consumer business., • Hands-on experience with major advertising platforms such as Google Ads, Meta, TikTok, or programmatic platforms., • Experience planning and optimizing multi-channel campaigns against conversion and revenue goals, working with annual budgets of $5M+., • Experience managing media agencies, vendors, or other external partners., • Strong understanding of audience targeting, first-party data, conversion tracking, attribution, and campaign measurement., • Experience with web analytics and reporting tools such as Google Analytics, Looker Studio, Tableau, or comparable platforms., • Strong analytical, spreadsheet, communication, and cross-functional collaboration skills., • Ability to translate performance data into clear actions, with a commercial focus on revenue, conversion, efficiency, and customer value., • Experience using generative AI, workflow automation, or AI agents to improve marketing analysis, reporting, campaign operations, and team efficiency, with appropriate human oversight and attention to data privacy., • Comfortable owning a function end-to-end, setting priorities and bringing forward new ideas rather than working from a list., • Self-motivated and curious, able to work independently and collaboratively in a fast-paced environment while adapting to new skills and technologies.

Job DescriptionCompany Description WHO WE ARE fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, body care, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more. We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment. Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. MAIN JOB OBJECTIVE Reporting directly to the Director of eCommerce, the Manager, Email & SMS Marketing will play an integral role on the Fresh Global eCommerce team, managing the email and SMS marketing channels with a focus on US-led campaigns that support revenue, traffic, customer acquisition, retention, and customer engagement. The Manager, Email & SMS Marketing is a results-oriented marketer with a passion for creating impactful customer experiences. They are a strong project manager, intuitive marketer, and collaborative partner who thrives in a fast-paced, cross-functional, global environment. Bringing fresh ideas and data-informed recommendations, they will manage and optimize email and SMS programs that support business growth while improving customer engagement and channel performance. Job Description JOB RESPONSIBILITIES • Manage the email and SMS marketing strategy, with a focus on US-led campaigns that can be adapted by smaller markets to support revenue, customer acquisition, retention, and engagement across key customer touchpoints., • Own the execution and optimization of all email/ SMS workflows, email calendar, campaign briefing and UAT., • Monitor email and SMS channel performance, including forecasting inputs, budget tracking, reporting, and identifying opportunities to support continuous growth., • Manage the email and SMS marketing calendar with a US-led focus, ensuring alignment with integrated marketing plans, product launches, promotions, and key commercial initiatives., • Partner cross-functionally with Global Marketing, eCommerce, Creative, Digital, Analytics, Technology, and external agency partners to deliver seamless customer communications., • Monitor and analyze channel performance, including engagement, conversion, revenue, and retention metrics, translating insights into actionable recommendations and optimization strategies., • Support and maintain the testing roadmap across email and SMS, including A/B and multivariate testing, to improve customer engagement and business performance., • Stay informed on industry trends, emerging technologies, and competitive activity to ensure Fresh's email and SMS programs remain innovative and best-in-class., • Serve as the business point of contact for campaign briefing and execution, partnering closely with Campaign Operations and cross-functional stakeholders to support timely, high-quality delivery., • Identify opportunities to enhance marketing processes and tools to improve operational efficiency and support business needs. What you will learn in the first 6 months: • Develop a deep understanding of the Fresh brand, product portfolio, customer base, and global eCommerce strategy., • Become a SME in adobe campaign, running day to day global campaign execution and ensuring workflows are set up and deploying as planned, • Master the US led- calendar, ensuring all workflows align w/ US priorities and flow strategy to CA and INTL markets., • Build strong partnerships with Global, Creative, Technology, Analytics, and agency teams to support effective email and SMS marketing execution., • Become proficient in Fresh's marketing technology ecosystem, including Adobe Campaign, BeeFree, Qlik, and other supporting tools. What you will achieve in 12 months: • Establish yourself as a key resource for email and SMS marketing, bringing informed recommendations and data-driven insights to the business., • Manage the execution, optimization, and performance monitoring of the email and SMS marketing channels for Fresh.com, supporting revenue, engagement, and retention goals., • Implement and refine a testing and optimization roadmap that supports improvements across customer engagement, conversion, and channel performance., • Partner with Global and Regional stakeholders to support customer communications, ensuring campaigns are aligned with business priorities and delivered with operational excellence., • Apply email and SMS marketing best practices, recommending new ideas, technologies, and process improvements that enhance the customer experience and improve marketing effectiveness., • Contribute to a stronger foundation for future customer lifecycle marketing initiatives as the business continues to evolve. Physical Requirements: • Must be able to remain in a stationary position on average of 7.5 hours/day., • Light to moderate lifting may be required., • While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.Qualifications PROFILE You have • 4-7+ Years of Experience managing email marketing and/or SMS programs, with a proven track record of driving customer engagement and business results., • You have:, • Bachelor's degree in business administration, marketing, communications, or a related field., • Experience with enterprise email marketing platforms (e.g., Adobe Campaign) and working knowledge of HTML required., • Experience with Google Analytics and leveraging data to optimize marketing performance., • Advanced proficiency in Microsoft Excel., • Familiarity with customer lifecycle marketing, audience segmentation, and personalization strategies; experience with CRM platforms is considered an asset., • Strong analytical skills with the ability to translate data and insights into actionable marketing strategies., • Proven success optimizing email and SMS performance through testing, experimentation, and continuous improvement., • Deep understanding of email and SMS marketing best practices, including deliverability, compliance, and customer engagement., • Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced, collaborative environment., • Self-motivated and proactive, with the ability to work independently, drive initiatives forward, and consistently meet deadlines. Additional Information WHAT WE OFFER YOU Training & Development and Culture • Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development, • Opportunities for networking and building relationships with LVMH Community and Network, • Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups Mental Health Support • Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP), • Free 24/7 confidential mental health support Paid Time Off and Flexibility • Flexible paid time off policy inclusive of Summer Fridays Fertility and Family Planning • Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment, • Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility, • Travel & lodging for those who can’t access care, • Back-up dependent Care and Tutoring Fresh and LVMH ‘Perks’ and Discounts • Fresh In-Store Discounts and Gratis, • LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc., • Pre-Tax Commuter Benefits through Wage Works, • Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home) Health Care • Medical, dental and vision Retirement and Additional Benefits • 401k with Company Match + Additional Employer Contribution at eligibility Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories. The salary range for this role is $100,000- $135,000 USD. This role is based in New York, NY All your information will be kept confidential according to EEO guidelines.

Job Description Crystalia Glass is seeking an experienced, high-energy, and strategic Head of Sales to spearhead sustainable revenue growth and expand our market presence in the U.S. We are looking for a growth-oriented builder rather than a maintainer—a commercial leader with a proven track record of driving business expansion, developing new market segments, scaling operations, implementing strict CRM discipline, and winning complex, high-ticket sales cycles. The ideal candidate comes from physical, custom, or manufactured product industries with long sales cycles and deep familiarity with the U.S. construction ecosystem, including commercial construction, Union environments, and public-sector bidding. Responsibilities: Business Scaling & Revenue Growth: Develop and execute a comprehensive sales strategy focused on building and expanding the business, capturing new market opportunities. Core Market Focus: Drive high-ticket revenue growth with a primary focus on B2B clients, and dealer networks, commercial BID projects and Union projects (Secondary focus: B2G). Team Leadership & Structure: Architect, develop, and lead high-performing sales teams. Manage sales managers, fostering a culture of accountability, high engagement, and professional growth. Operational Excellence & Analytics: Establish and enforce strict CRM discipline (we use HubSpot). Build, monitor, and analyze sales reports to optimize the sales funnel. End-to-End Sales Management: Oversee the full sales cycle, strictly controlling and optimizing critical metrics, including: • Pipeline & Forecast Accuracy, • Conversion Rates & Sales Cycle / Lead Response Time, • Discounting & Margin Control, • CAC (Customer Acquisition Cost) / Cost of Sales, • Performance by Team / by Channel, • Quote / Estimate Process Cross-Functional Collaboration: Partner with marketing (experience in marketing is a strong plus), project managers, and estimating teams to ensure smooth execution, accurate quoting, and high client satisfaction. Requirements Experience: 7-10+ years of total experience in sales. • 3–5+ years in a sales leadership role (managing teams and other managers)., • Proven experience managing sales volumes of $75M+. Industry Background: Strong background in any one of the following areas: custom construction, architectural products, building materials, windows & doors, commercial interiors, remodeling, millwork, cabinetry, stone, flooring, manufacturing, or installation. Sales Profile: Expert knowledge in B2B sales, dealer networks, and tenders/bidding processes (primary focus). Experience with government contracts is a plus. Product Type: Proven track record in physical, custom, or high-ticket products with a long sales cycle, involving manufacturing and/or installation. Skills & Attributes: • Data-driven mindset with advanced experience in CRM management, forecasting, and reporting., • Unrivaled negotiation, strategic planning, and margin control skills., • Exceptional leadership skills. Benefits • Competitive base salary + performance-based bonuses., • On-site role, Monday to Friday, 8:30 AM – 5:00 PM., • Complete ownership of the sales strategy and a chance to lead business expansion in a fast-growing U.S. company., • Opportunity to make a tangible, high-impact contribution to the business.

Job Description The Brooklyn Kindergarten Society (BKS) is the original “born in Brooklyn.” We were founded in 1891, and for 130 years, BKS has helped provide high-quality early childhood education to working families. BKS has grown up with the borough and continues to be a leader in equitable access to early childhood education. We provide full day, year-round academic experiences and care for children ages 2-5 years old. Our curriculum is play based and marries together reading, writing, movement and music, with STEAM (Science, Technology, Engineering, Arts, and Mathematics) learning. Our goal is to ensure that Brooklyn’s youngest learners have an equitable first educational step. JOB PURPOSE The Early Childhood Education Director will work to ensure implementation of the Creative Curriculum model by teachers throughout the school, as well as monitor all staff to maintain compliance with company policies and state regulations. Additional responsibilities include, but are not limited to: day to day center operations, including scheduling, classroom observations, staff training and development, curriculum development, implementation and assessment. The Director is expected to maintain all regulations consistent with NYC DOH licensing regulations and Article 47. SCOPE OF INFLUENCE • Preserves educational excellence through various modes of operation such as monitoring teaching staff for quality instruction, • Maintenance of center space through overseeing and keeping in accordance with DOHMH and DOE requirements to operate an Early Learn center KEY RESPONSIBILITIES AND ACCOUNTABILITIES Center Operations (Health and Safety, Compliance, Coaching, Curriculum Implementation) 90% • Understand the goals, objectives, and vision of BKS, • Supervise all Center staff (teachers, assistant teachers, teacher aides, cooks, assistant cooks, assistant bookkeeper, custodians), • Ensure full implementation of all aspects of Creative Curriculum, policies/procedures and tools with the goal of supporting all children to achieve school readiness goals. Provide ongoing coaching to teaching staff to support them in successfully fulfilling all aspects of their role, including but not limited to effective practices in the following: 1. CLASS™ Teacher-Child Interactions, 2. Learning Environments, 3. Curriculum and Lesson Planning, 4. Child Assessment, 5. Meeting All Children's Needs, 6. Working with Families, 7. Professional Growth and Collaboration, 8. Health and Safety • Conduct formal and informal observations of each teacher team and provide constructive and actionable feedback on a consistent basis, • Work with teachers to implement the child assessment system reliably, including understanding child outcomes data and using them to plan and individualize., • Actively participate in the recruitment of children to their individual center, which includes devising strategies to increase and maintain enrollment throughout the school year., • Collaborate with the Family Services Department to manage intake and placement of new children at the child care center., • Work in collaboration with the Director of Compliance to ensure city and state compliance., • Establish efficient record-keeping processes, including health logs, required DOHMH and DOE paperwork, family communication documents, • Spearhead staff accountability for promoting and ensuring child health and safety across all aspects of center-based programming, • Responsible for dealing with Dept. of Education and Dept. of Health (walk throughs, meetings, permits, renewals, budgets, etc.), • Responsible for attending monthly DASPC meetings; planning meetings with family service members and running reports to report to DASPC members, • Monitor food log and weekly menus in conjunction with Cook and Assistant Cook, • Assign daily work to Custodian, • Responsible for NYCHA ticket process for any repairs needed in the center, eventually training Custodian to take on responsibility, • Entering information into any DOE/BKS based systems JOB REQUIREMENTS • NYS Professional ECE Certification B-2, Valid NYS Permanent Certification B-2 or N- 6, Professional or Permanent Childhood Education (1-6), Prekindergarten-Grade 6 (P-6), • 2 years of experience working with kids under the age of 6, • Master’s in Early Childhood Education or related field, • Intermediate skills in Microsoft Office, Google Suite, and any and all external systems related to DOE, NYCHA and DOHMH systems Preferred Qualifications • Minimum of 2 years supervisory experience with at least 10 direct reports, • 2.5 minimum cumulative undergraduate GPA, • Experience working with low income populations and diverse cultures. Job Type: Full-time Pay: $80,000.00 - $85,000.00 per year Benefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Schedule: • Monday to Friday Work Location: In person

Job Description Classification Exempt, 12-Month Employee Reports to Executive Director and HS and MS Principals Overview The Director of Operations Resident is an opportunity to learn and train in the role before ultimately becoming responsible for the oversight and high functioning of the operations department for the school in the 27-28 school year. The Director of Operations Resident will assist with and then eventually become fully responsible for overseeing enrollment, PowerSchool, and all registration/family orientation events. Additionally, the Director of Operations Resident will provide administrative and operational support for the daily operations responsibilities listed below. The goal is for the person in this role to take the full Director of Operations role by July 1, 2027. Responsibilities Department Oversight • Oversees key processes related to state and federal reporting including annual reporting to the authorizer, BOCES, Per Pupil, FAMIS, • Manages and improves the enrollment process throughout the school year, ensuring students are onboarded properly, all documents are collected and student files are in compliance with state requirements, • Manages the semi-monthly Per Pupil billing process and coordinate with the SpEd team to ensure accurate FTEs for Gen and SpEd population, • Oversees all matters related to facilities and maintenance and liaison relationships with the other schools sharing the building, • Collaborates with the Executive Director on annual recruitment plan and executes plan and tracks progress for recruitment goals, • Oversees logistics for key school events including holiday celebrations, schoolwide events, parent teacher conference, etc., • Coordinates orders with related parties for general supplies and furniture, • Supervises all members of the operations team, including the Family Engagement Coordinator,, • Engages in weekly one-on-one meetings with team members and weekly team meetings to monitor and address professional and personal growth, build relationships, and cultivate team culture, • Oversees the Operations ticket system through Monday.com and access priority and assign tasks to the team, • Manages relationships with outside vendors Student and Family Engagement • Oversees relationships with key stakeholders (families, staff, students, Charter School Office, vendors, organizational partners, and leadership team), • Develops internal processes and leads student recruitment efforts to ensure fiscal solvency of the school, • Serves as director overseeing the student enrollment process including application, lottery, waitlist, transfer, withdrawal process, and monitoring of accurate ATS and SIS records, • Directs and ensures the student attendance plan, working with school teams and families to increase student attendance, • Supervises the entire PowerSchool enrollment process for families, the lottery, all student recruitment events and activities and serves as the main touch point for families and the operations team on all things related to student enrollment, • Designs a student recruiting process including outreach and tours for parents, • Maintains student enrollment according to the budgeted target, and initiates campaigns to gain more students as needed, • Maintains student waiting list according to State law; receives and organizes applications, • Directs the transmission of student transfer/withdrawal paperwork to and/or from student's former or current school Student Records • Oversees the upkeep, accuracy and maintenance of all student records - creating a digital library of all current and future students, • Supervises the process for updating student information in the areas of academics, personal contact info, health and emergency info, and parental permission, using state required database and school database, • Ensures content of student information is accurate and is organized and filed as required by State law, • Ensures the team collects and files student records, • Supervises the management of tracking attendance and lateness of students Main Office Management • Holds the team accountable for the office being decorated well, clean, appropriate for families to enter and organized for operational efforts, • Greets all families and main office guests warmly and prioritize customer service when serving them, • Answers calls as they come in, promptly directing calls to the appropriate person, taking a message and/or identifying trends on calls for action steps with the team Transportation • Oversees student transportation via bus and other modes of transportation for arrival, dismissal and field trips, • Ensures student transportation schedule is aligned with school calendar, • Manages daily mode changes for students whose usual mode of transportation is different from usual Administrative • Ensures the coordination of logistics for field trips with staff and makes applicable arrangements for meals (cold DOE lunches), • Ensures a full stock of uniforms and school t-shirts and maintains inventory and storage systems through team delegation, • Administers annual Parent Survey and attempt highest completion rate as possible, compile statistics and file all surveys in collaboration with the Family Engagement Coordinator, • Continuously improves school operations systems and procedures and lead or support with special projects, • Designs and creates a consistent system for teacher supply delivery, • Maintains accurate and organized inventory of all school supplies, swag and equipment for easy access and usage Facilities • Designs and facilitates a facilities maintenance system that allows for quick upkeep and fixes for all classrooms, hallways, office spaces, etc., • Communicates quick building needs to DOO/Custodian on site and set up employee mailboxes, room signs, hallway passes and emergency exit procedures, • Maintains system to address facility needs, • Manage staff with facility and ordering needs through Monday.com (furniture, books, supplies, records, technology network, computers, copy machines, other assets, phone, etc.) Qualifications • Bachelor's Degree required, • Fluency in Spanish required, • At least 5 years of professional operations experience, preferably in a NYC charter school setting, • Proficiency in Google Suite, ATS and PowerSchool required Supervisory Responsibilities This will assist with directly supervising the entire operations team including the Family Engagement Coordinator Position Type and Expected Hours of Work This is a full-time 12-month position. The regular hours and workdays are Monday through Friday, 7:55 am to 3:55 pm in addition to any special events to which all staff are expected to attend. Some Saturdays are required. Salary Range $85,000-$95,000 annually (Based on Experience) Travel Minimum to no travel required EEO Statement Dr. Richard Izquierdo Health and Science Charter School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job DescriptionAbout Us Trovy is building the financial home base for America's 86 million homeowners — the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable. Don't own a home without it. Role Overview We're looking for a Senior Product Engineer who is a builder and an operator, someone who takes a problem from an ops thread or a customer complaint all the way to production, using AI agents as a core part of how they work rather than an occasional assist. This isn't a siloed frontend or backend role: you'll work across our backend services, frontend, and infrastructure, with strong technical fundamentals across modern backend and frontend systems. You don't need prior experience with any of it — we care that you get productive in an unfamiliar codebase fast, and that you know when to trust what an agent hands you and when to dig in yourself. What you’ll do Own features end to end, from architecture decisions all the way to rollout. Work across frontend, backend services, and infra. We don’t have a backend team and frontend team; instead we have engineers who ship. Talk directly to users and internal teams to find the real problem before you scope the fix Sit in the alert channels, understanding the problems that arise and fixing them. Push for engineering excellence through performance tuning, best practices, and continuous improvement. Collaborate extensively with design to bring features to life. Define what success looks like for what you ship, and use post-launch data to decide what to do next. Use Claude Code, Cursor, and similar tools as a daily driver, with a focus on harness engineering to drive team-wide improvements.. Spot high-impact opportunities where AI can improve internal workflows and drive it from a rough prototype to something real users depend on. What you’ll need 4+ years of professional software development. We weigh what you've shipped and operated over years or titles. Strong product instincts: you think holistically about UX, API design, and system correctness, and you shape what gets built rather than just executing a spec handed to you. Systems thinking across REST APIs, microservices, event-driven systems, and databases (SQL/NoSQL), with patterns for scaling backend systems. An intuition for financial systems, or a strong desire to build one. Fluency with AI coding tools in real production work. You use them to move faster while still holding the line on correctness, reliability, and maintainability, and you have an opinion about where they help, where they mislead, and how to keep them honest. A strong sense of ownership and comfort with ambiguity. You lead complex projects end-to-end, thrive working independently in a fast-paced environment, and see things through from idea to launch. Excellent communication and collaboration skills. You work well with cross-functional partners and in a workflow of pull requests, design discussions, and code reviews. Care about craft and deep technical knowledge, with a track record of shipping high-quality software. You love solving real-world problems over polishing for perfection. You are a Good Fit if You are product driven. You care about the user experience. You have an operator instinct. You read the channels and understand the issue before a well groomed ticket comes across. You have a strong bias to action. You want to ship features quickly. Why Join Us? Compensation: Base Salary: $155,000 - $180,000 + Equity. Market Opportunity: Join a team tackling the $30T home equity market. Early Impact: Help shape our operations from the ground up. Ownership: Competitive salary, meaningful equity, and room to grow. Location: On-site, New York City. Benefits: 401K account, company-paid dental, medical, vision and life insurance, flexible time off, Friday lunches, and more. Compensation Range: $155K - $180K

Job Description About The Landline Company Landline is building infrastructure that lets passengers clear security and check in for their flight closer to home, before they ever reach the airport. We provide seamless ground connectivity on behalf of American Airlines, Air Canada, and other major carriers, integrating booking, secure transport, and baggage handling into a single ticket across a growing North American network. Backed by top-tier venture investors and partners like CLEAR, we've spent eight years making the travel day seamless for millions of passengers. Job Summary Our drivers and frontline teams run a live 24/7 operation across a growing North American network, and the tools in their hands have to work the first time, even for someone who got hired last week. As a Software Engineer, you'll own that layer. That includes the driver app at the center of every trip, the handheld tools our station staff run their shifts on, and the connections back into the platform, from booking systems to the operations backend, that keep everyone in sync in real time. Our operation runs inside the networks of major airline partners like American Airlines and Air Canada. You'll work at hub airports and partner stations, alongside their teams and ours, watching how the operation actually runs. When you find something slow, manual, or error-prone, you'll ship the fix and iterate on it in days rather than quarters. We work on a modern, engineer-friendly stack and build agentic workflows into how we develop and how our tools run, and you'll have a real voice in where it goes next. What You'll Do • Own the field software layer: the driver app and the handheld tools frontline staff use every shift for scanning, verification, photo capture, and real-time status., • Design flows that hold up in real field conditions, including offline use, glare, gloves, and one-handed operation., • Integrate device capabilities like camera, barcode/NFC scanning, and GPS so field events are verifiable and auditable without slowing anyone down., • Integrate IoT and vehicle telematics, working with platforms like Samsara, so vehicle, device, and operational data flow into one real-time picture of the operation., • Work across the platform when the problem calls for it, from booking flows to dispatch visibility to the operations backend, so field tools and core systems behave as one product., • Use and build agentic workflows. We rely on LLM-driven tooling in development and in production, and we want people who are excited to push that further., • Deploy forward: ride along with drivers, work station shifts at partner hub airports, and ship the fix that week. Your users include our own teams and the airline partner staff we operate alongside. What We're Looking For • You know how to build for spotty connectivity and make sync conflicts boring, with offline-first instincts., • Device and IoT integration experience with camera, barcode/NFC scanning, and GPS., • Experience with telematics/IoT platforms (Samsara or similar), rugged devices, or BLE sensors is a plus., • Modern web fluency in a Next.js/Vercel environment working across the stack when a feature needs it., • Agentic or automation experience is a plus, whether that's LLM-driven workflows, orchestration, or process automation that real users depend on., • Secure-by-design instincts as we operate in a security-regulated environment and build to federal-grade standards, so data integrity, least privilege, and auditability should come naturally to you., • Forward-deployed experience embedded with users or operations teams (as an FDE, in solutions engineering, or on internal tools in a physical-ops business) and you're at your best turning messy operational reality into shipped software., • Comfortable reaching into backend services or web frontends when the fix lives there, across the stack., • A travel or logistics startup background is a plus, and familiarity with regulated data environments will speed up your ramp. Why Join • Impact — Ground-floor ownership of tools a live operation depends on every day, • Proximity — You'll watch drivers use what you built the same week you shipped it, • Culture — A small, ambitious team that values speed, creativity, autonomy, and bias for action What We Offer • Global flight privileges through airline partners, • Flexible, remote-friendly work environment (with regular travel to stations in the USA and Canada, including Montréal, Boston, Denver, and Philadelphia), • Competitive salary, 401(k), and PTO, • Medical, dental, vision, and company-paid life insurance, • The opportunity to contribute to sustainable transportation and redefine how people travel Location: Remote in a major metro area within the USA or Canada, with occasional travel to station locations in the USA and Canada Time Zone: Standard business hours local time, targeting EST and CST Pay Target: $120,000 Job Type: Full Time Salary, Exempt The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #LI-Remote

Job DescriptionCompany Description .AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives. Job Description AHRC NYC is seeking a Business Manager of Operations for their Real Property division. Compensation Package: $60,000-$70,000 per year plus a very generous and comprehensive Benefit package. See Benefit information below. Schedule: Monday - Friday 9am-5pm.... possibility of working one day per week remote. ESSENTIAL RESPONSIBILITIES • Perform wide variety of operational activities: compile, record, and verify data related to department, programs, attendance, personnel and/or payroll records and prepare and update reports and spreadsheets., • Oversee Help Desk tasks and assignments to ensure workforce is receiving appropriate assistance from Real Property staff., • Maintain monthly and annual matrix of financial and budget tasks; prepare and process invoices in Workplace; reconcile invoices; and prepare financial and administrative reports. Monitor annual operating budgets and expense controls., • Ensure financial, statistical, and billing information is compiled and submitted in timely fashion., • Review maintenance contracts, new contracts, renewals, amendments, terminations, etc. Work with vendors to obtain and review required documents to ensure they meet requirements, put together contract packets, and see through to execution., • Maintain relationships with vendors for matters concerning maintenance contracts., • Maintain records for correspondence and documentation in relation to established contracts and those in progress., • Coordination of vendors and maintenance contracts yearly bid package, including vendor calendar of required inspections., • Facilitate the updating of established processes for preventive maintenance, maintain matrix of facilities upkeep and improvement, and report on technology integration., • Develop monthly matrix to record invoices for maintenance to match with FMX ticket numbers and work performed. Record and update fire alarm, sprinkler inspection and vendor lists., • Develop monthly matrix to track open projects and fleet vehicles and drivers (maintenance, inspections, EZ Pass, violations/tickets)., • Prepare and distribute weekly operational meeting minutes, update weekly support activities; draft correspondence, create forms and spreadsheets; schedule life safety monthly inspections; maintain Preventive Maintenance calendar; organize and maintain paper and electronic files; and respond to information requests (including from DOB and FDNY)., • Conduct additional duties as needed. Qualifications • H.S. Diploma or G.E.D. plus 5 years of related work experience, AA or BA degree plus 2-3 years of related work experience, or an equivalent combination of education and experience., • Intermediate Microsoft application skills, especially in use and maintenance of Excel spreadsheet functions. Must demonstrate the ability to learn and use agency-specific computer databases (e.g., Workplace, Great Plains, CMHC)., • Must exhibit excellent organizational and coordination skills and the ability to manage multiple tasks simultaneously, while exercising independent judgment and problem-solving abilities., • Excellent interpersonal and communication skills are required. Experience interacting with senior management, staff, individuals with intellectual and developmental disabilities and their families preferred., • Must be able to communicate effectively and tactfully in both verbal and written form., • Must be able to establish and maintain effective working relationships with those contacted in the performance of required duties., • Must have the ability to work under pressure and handle completing priorities., • Must have good writing skills and the ability to compose and edit correspondence, such as memoranda, emails, and letters. Additional Information Benefits: • Low cost, quality Medical Insurance (Single & Family Plans), • 403(b) retirement plan, • 403(b) company match, • Dental insurance, • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Paid time off (sick, personal and vacation), • Parental leave, • Professional development assistance, • Referral program, • Tuition reimbursement, • Vision insurance AHRC New York City provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation or any other protected characteristic as established by law.

Job Description On demand position available for Data Center Operations technician for cable connectivity ,equipment installation and trouble shooting in Live data center setting. Technicians must be skilled in one or more of the following fields: network cabling,IT equipment rack and stack, cabling and power connections, Test, Terminate repair Cat6 twisted pair cable. Fiber Optic cable connections, troubleshoot, repair, polarity, test with power meter. etc. Must be able to communicate clearly and have understanding of how to execute scope of work efficiently. Must have drivers license and reliable vehicle or reliable means to travel to site in Northern NJ. Experience 2- 10 years is required. Ideally the candidate will have experience in DC setting, execute patch, providing remote hands, communicating with remote engineers during trouble shooting efforts, trouble shooting cabling to servers, switches, firewalls, routers, etc. Must be able lift server equipment for racking. Must have the ability to communicate results of trouble shooting efforts. Must have experience extending Fiber optic circuits and Ethernet cable circuits. Must be reliable and willing to work mostly evenings( 2nd shift) and some weekends. Must be able to work independently to execute a work ticket in DC. Job description: DC technician on demand on second shift 1-3 nights per week. There is some flexibility in this position for the right candidate. This is steady second income that will not be time consuming to any ones evenings. Hours are from about 6-10pm most nights, with some flexibility. Inquire to discuss further if seriously interested. Pay rate based on experience level serious inquires only *NOTE: this position is for experienced DC Operations technician... not Software related. Required: 1. Please email the ad with all your contact information and RESUME., 2. Drivers license and working vehicle., 3. Experience in one or more of the aforementioned fields., 4. Positive attitude. 5.Must be reliable and punctual 6.Must be able to work alone 1. Must pay close attention to detail, 2. Must be able to clearly communicate with remote engineers, 3. Must be flexible and available at short notice. Company DescriptionTEAM ORIENTED COMPANYTEAM ORIENTED COMPANY

Job DescriptionCompany Description WHO WE ARE fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in over a dozen countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. We’ve created a warm, inspiring environment with world-class benefits that encourages our teams to dream big, because that’s how we got here. Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. MAIN JOB OBJECTIVE Fresh is seeking a highly driven, analytical, and entrepreneurial supply planner to join our Business Planning team as Manager, Inventory Planning. Reporting into the Director of Key Accounts, the Manager, Inventory Planning will help drive continued growth by ensuring that our wholesale accounts have the right products, delivered at the right time, in the right quantities. The candidate will monitor, analyze, and present weekly sales data; monitor and analyze inventory levels including on-hand, in-transit, and on-order; and maintain, update, and improve inventory and demand forecasting models. The candidate will also own the entire product life cycle from end to end and develop strong, productive relationships with the planning teams at our Wholesale retail partners and gather their input to strengthen our planning processes and output. You will work cross-functionally with Key Accounts, Field Team, Marketing, Global Operations, Shared Services and Supply Chain to implement our inventory strategy. Job Description JOB RESPONSIBILITIES Inventory Management • Responsible for effectively ensuring the right levels of inventory at Wholesale accounts to achieve sales targets while maintaining inventory goals for Sephora (US, Canada, Mexico) and Kohl’s, • Monitor and achieve targeted In Stock/Presence rates at wholesale accounts., • Monitor and manage optimal inventory for each Channel(Brick and Mortar vs. Ecommerce), • Effectively manage inventory levels by reviewing Inventory Turn, In Stocks, WOS, Sell Thru and sales trend and develop tactics to mitigate forecast fluctuations., • Develop strong, productive relationships with our Wholesale Partners’ planning teams to gain insights and input to strengthen our planning processes, output, and overall retailer fill rate., • Develop SKU Productivity analysis to maximize business and make recommendations to maximize trending categories while minimizing unproductive SKUs through RTVs., • Manage RTV projection file, manage timely communication and execution of RTVs on discontinued SKUs with internal partners and with retail partners. Proactively turning off replenishment on high WOS SKUs to minimize EOL liability. Track dollars to budget., • Develop Sales and Stock analysis to maximize business and make weekly recommendations to drive retail and gross sales. Identify geo-targeted opportunities., • Communicate to NA retailers on new launch and limited life allocations, inventory related planning and strategy. Planning and Forecasting • Implement defined strategies, methodologies and best practices that ensure excellence in supply planning, inclusive of segmentation, safety stock, inventory analysis, predictive analytics, and scenario planning., • Forecast sales and shipments for innovation and launches (pipe), • Provide input into the Monthly Forecast Review (MFR) with Global Forecasting, • Partner closely with Key Accounts and Marketing to develop bottom-up shipment assumptions for promotions, secondary exposure and media. Order Book Management • Maintain NA Order Book Roll Up daily/weekly to ensure monthly shipment forecasts are achieved. Understand and communicate variances and partner with Key Account team to develop solutions to maximize opportunities and minimize risks, • Monitor gross sales and ensure monthly forecast accuracy., • Communicate daily with Customer Service / Shared Services on order status and work with the DC Team to ensure orders are shipped timely and to achieve monthly shipment forecast. Generate Invoiced Evolution report beginning Week 2 of fiscal month., • Manage and monitor key performance indicators including fulfilment rates (90% target) and consumer service metrics, • Partner with Global Supply to ensure that inventory is available to support orders., • Develop process to ensure shipping chargebacks are minimized and develop steps to course mitigate risk. Reporting • Maintain weekly and monthly sales and inventory reports to support analysis, solutions and forecasting, • Conduct other ad hoc analyses as needed and build new tools and models. What you will learn in the first 6 months: • Develop strong cross functional relationships across finance, key accounts, field team and with retail planning partners, • Partner with Key Accounts team to accurately forecast and achieve monthly shipment forecast, • Partner with Marketing, Account Management and VM to identify deletes and maintain the RTV projection file based on this What you will achieve in 12 months: • Develop and ensure high service level targets across all retailers and channels, • Partner with retail planning teams to identify geo-targeted opportunities while developing solutions to minimize liabilities Physical Requirements: • Must be able to remain in a stationary position on average of 7.5 hours/day., • Light to moderate lifting may be required., • While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.Qualifications PROFILE • Bachelor’s Degree required in a related field such as Business Administration or Finance, • 5+ years of experience in Merchandise Planning, Buying, Retail Planning, Inventory Management and/or Allocation, • Strong business acumen and financial aptitude who is commercially astute and profit-driven, • Strong reporting and analytical skills with understanding of Retail Math., • Expert in Microsoft Excel (with proficiency in lookups, pivot tables, links), and knowledge of data warehouse orchestration and demonstrated experience with retail analytics data models, • Excited to learn new skills. Passionate about analyzing data and building tools to solve business problems., • Experience with weekly/monthly SKU-level assortment planning is highly recommended., • Strong attention to detail, results focused, • Excellent communication and interpersonal skills, • Multifunctional with strong organizational skills and attention to detail, • Is Consumer Obsessed – identifies emerging niches concepts and strategic opportunities for the company, • Effective time management skills required., • Natural curiosity to explore and find opportunities or solutions, • Ability to work independently and be flexible to changing priorities in a fast-paced environment, • Strong sense of ownership and determination to get things done., • The ideal candidate will align with the brand by bringing creative thinking and innovation to help drive profitable business decisions. Additional Information WHAT WE OFFER YOU Training & Development and Culture • Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development, • Opportunities for networking and building relationships with LVMH Community and Network, • Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups Mental Health Support • Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP), • Free 24/7 confidential mental health support Paid Time Off and Flexibility • Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays Fertility and Family Planning • Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment, • Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility, • Travel & lodging for those who can’t access care, • Back-up dependent Care and Tutoring Fresh and LVMH ‘Perks’ and Discounts • Fresh In-Store Discounts and Gratis, • LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc., • Pre-Tax Commuter Benefits through Wage Works, • Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home) Health Care • Medical, dental and vision Retirement and Additional Benefits • 401k with Company Match + Additional Employer Contribution at eligibility Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories. The salary range for this role is $90,000 - $120,000 USD. This role is based in New York City.

Job Description About Jacuzzi Group Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, saunas, and pool equipment. More than four thousand global employees work across our portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, DreamMaker, and more. With a presence in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to our consumers across our many brands. Position Overview Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities for Jacuzzi, Hydropool, DreamMaker, and Sundance Spas, promoting and selling spas, swim spas, saunas, and cold plunge tubs. The Sales Manager is accountable for achieving both monthly and annual sales goals. This is a field-based role covering the greater New Jersey area, with 50–60% travel by car. Who You Are You are a results-driven field sales professional with a track record of consistently meeting your goals. You build strong, lasting relationships with dealers, enjoy teaching others how to sell and succeed, and are just as comfortable growing existing accounts as you are prospecting for new ones. You are self-motivated, organized, and at home on the road. What You'll Do Dealer Account Management • Generate regional sales by managing the current dealer base within the region (New Jersey area), • Spend approximately 60% of time growing the existing account base, • Adhere to territorial spending goals and budgets New Business Development • Prospect open territory, qualify companies, and bring on new dealers, • Spend approximately 40% of time focused on acquiring net new business Dealer Training & Support • Conduct dealer site visits and train dealers in sales, service, operations, and marketing functions, • Serve as the liaison between dealers and Jacuzzi to solve problems, clarify policies and procedures, and maintain strong working relationships Requirements What You Bring Required • 3+ years of regional sales experience (field/outside sales), • Proven success consistently meeting sales goals, • Ability to travel 50–60% by car, including some overnights as required by regional geography, • Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint, • Strong written and verbal communication skills, • Demonstrated ability to manage competing priorities with strong attention to detail Preferred • Experience selling to a dealer or channel network, • Physical products sales experience; high-ticket sales experience, • Experience in a private equity-backed or high-growth company The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Benefits What We Offer Jacuzzi Group offers a competitive total compensation package. This position includes a base salary of $100,000+ annually (depending on experience), as well as eligibility for an annual incentive compensation program, providing the opportunity to earn additional compensation tied to individual and company results. Benefits • Medical, dental, and vision insurance, • Health Savings Account (HSA) and Flexible Spending Account (FSA) options, • 401(k) with company matching program, • Life and disability insurance, • Paid time off and company holidays, • Car allowance, • Hotel and food reimbursement for business travel Where You'll Work This is a field-based role covering the New Jersey area territory. Expect 50–60% field travel by car, including overnight stays when required by regional geography. Equal Opportunity Employer Jacuzzi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Job DescriptionWHO WE ARE Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good." We create work that rewires the way people think and helps brands solve their biggest business challenges. By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more. THE ROLE Mojo is looking for a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of our New York office, manage our in-office events and hospitality, and serve as the internal owner of our technology operations. This is the person who knows how things work and makes sure they keep working. You notice what needs to be done, take ownership without waiting to be asked, and follow it through. On any given day, you might move from dealing with a building issue, to getting a new employee's laptop provisioned, to setting up a company happy hour, to holding an IT vendor accountable for an unresolved ticket, to noticing that a conference room isn't functioning properly and getting it fixed before anyone has to ask. You do not need to be an IT engineer. Mojo partners with a managed IT service provider for technical support and expertise. You will own that relationship internally: coordinating requests, managing equipment and access, tracking issues through resolution, maintaining documentation and inventory, and ensuring our external partners are delivering what the business needs. This is a highly hands-on role, but we're looking for someone who does more than complete tasks. You create systems, improve processes, anticipate what's coming, and make the operation better over time. The goal is simple: the office is well run, employees and guests have a great experience, events are thoughtfully executed, technology issues have a clear path to resolution, and the operational details that keep the workplace functioning do not fall through the cracks. WHAT YOU'LL OWNWorkplace & Facilities • Own the day-to-day operation of Mojo's New York office, • Ensure the office is organized, stocked, functional, welcoming, and ready for employees and guests, • Manage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendors, • Own the physical workplace end-to-end, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, deliveries, and day-to-day office readiness., • Maintain appropriate workplace safety, emergency, and operational procedures, • Identify workplace issues before they become larger problems and drive them through resolutionWorkplace Experience, Events & Hospitality, • Own the planning and execution of Mojo's recurring in-office programming, including weekly happy hours, employee gatherings, and other moments that bring the office to life, • Lead the operational execution of Mojo-sponsored events, company meetings, celebrations, and client gatherings, including vendors, catering, food and beverage, AV, setup, breakdown, and run-of-show, • Create a thoughtful hospitality experience for employees, candidates, clients, partners, and guests, anticipating needs and sweating the details that make people feel welcomed and cared for, • Partner with People & Culture and other teams on programming objectives while independently owning the calendar, logistics, vendors, budgets, and execution, • Build strong hospitality and event vendor relationships, continuously improve the in-office experience, and support occasional events outside standard office hoursIT Operations & Vendor Management, • Serve as Mojo's primary internal owner of our managed IT provider and other technology vendors, holding partners accountable for service levels and driving issues through resolution, • Own the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and accurate asset inventory, • Coordinate employee account creation, access changes, and deactivation with the appropriate partners, • Oversee core workplace technology including internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systems, • Maintain clear documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation paths, • Partner with leadership and external providers on security, compliance, device management, and other IT initiatives, translating business needs into clear requests without needing to personally solve advanced technical issues, • Maintain visibility into workplace, event, and technology spend, reviewing invoices, tracking renewals, and identifying opportunities to improve service or reduce unnecessary costsOnboarding & Offboarding Operations, • Own the workplace and technology components of onboarding, ensuring every new hire has their equipment, system access, building access, and workspace ready before day one, • Partner closely with People & Culture on upcoming hires and departures, maintaining simple, repeatable onboarding and offboarding processes, • Manage equipment collection, access removal, and asset tracking during offboarding so every employee's first and last day runs smoothly Requirements WHO YOU ARE • An experienced workplace, office operations, facilities, hospitality, events, or business operations professional, • A natural owner who notices what needs to be done, takes initiative, and follows things through without requiring day-to-day direction, • Exceptionally organized and able to balance planned priorities with the unexpected needs of a busy workplace, • A genuine hospitality mindset: you anticipate needs, sweat the details, and care deeply about how employees and guests experience the space, • Experienced in planning and executing employee events, office programming, or hospitality, • Comfortable managing external IT providers and technology vendors, with enough technical fluency to understand an issue, communicate it clearly, and make sure the right person solves it, • Strong at managing vendors, timelines, details, and budgets, and calm and resourceful when something unexpected happens, • Clear, confident, discreet, and comfortable operating independently in a fast-moving, entrepreneurial environment NICE TO HAVE • Experience in an agency, creative company, startup, hospitality environment, or similarly fast-moving organization, • Experience managing an MSP or outsourced IT partner and familiarity with Google Workspace, SaaS administration, or device management, • Experience producing internal events, client gatherings, or branded experiences, • Experience supporting workplace projects, office moves, buildouts, security, or compliance initiatives WHAT SUCCESS LOOKS LIKE • The office runs smoothly without requiring constant intervention from leadership, • Employees, candidates, clients, and guests experience the office as thoughtful, welcoming, and distinctly Mojo, • Weekly programming and larger Mojo events are consistently well planned and executed, • New hires arrive to a fully prepared workplace and technology experience, while offboarding is handled consistently and securely, • IT issues have clear ownership, workplace technology reliably works, and external partners are proactively managed and held accountable, • Mojo has accurate visibility into its hardware, systems, vendors, contracts, renewals, and operational spend, • Problems are anticipated before they become distractions, and this role consistently brings forward solutions and recommendations rather than requiring day-to-day direction Benefits • Competitive salary, • 401(k) with up to a 4% company match, • Medical, dental, and vision insurance, • Flexible paid time off, • Paid parental leave, • Culture & wellness Stipend, • Five-week paid sabbatical for employees with five years of service, • Twice monthly team meals, • Pre-tax commuter benefits