Information Technology - Senior Support Specialist
hace 5 días
Buffalo
Job DescriptionThese are the fundamental components of the job: • Provide technical knowledge and support for 650+ users in a hybrid work environment across 18 locations, • Oversee the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require, • Act as a ‘go to’ resource and mentor to service-desk team for troubleshooting, systems, and related topics, • Triage incoming calls, emails, and tickets to assign to team members, • Troubleshoot/diagnose issues related to Windows OS, Microsoft 365, printers, VPN/remote connectivity, and core applications., • Perform intermediate to advanced hardware diagnosis and repair (desktops, laptops, docks, mobile devices, peripherals)., • Support managed print systems, zoom devices, conference room equipment, and network peripherals., • Image and deploy workstations, laptops, and phones for office and hybrid associates, • Support BYOD for mobile phones – assist users in setting up mobile applications and setup of email, • Coordinate and maintain user computer applications, hardware, and network needs with a team of IT professionals, • Design, test, and implement technology rollouts and changes for IT related projects, • Minimum of 5 or more years of IT professional experience, previous MSP experience preferred, • Prior experience in project management / implementation rollouts required, • Leadership experience or experience acting as a senior ‘go-to’ member of an IT team preferred, • Experience installing, upgrading, troubleshooting and repairing networked computers, • Expert knowledge of computer applications (Microsoft Office, Adobe, Windows OS, Edge, Chrome, Exchange online etc.), helpdesk software, anti-virus, remote-control software, and Azure preferred, • Working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN), • Ability to diagnose and resolve software and hardware issues, • Ability to learn and support new applications, • Strong problem solving, troubleshooting, time management, documentation, and research skills, • Ability to work well and coordinate in a team environment, • Capability to work efficiently and retain knowledge, • Precise verbal and written communication skills, • We are not a call center environment, • We achieve success by building genuine relationships together, with our teams and clients, • We are a family owned insurance broker (70+ years!), • We are deeply committed to the communities we serve and love to get involved, • Competitive salary and referral bonuses!, • Expansive Benefits (Medical, Dental, Vision—and SO many more), • 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!, • Company 401K contribution received starting Day 1 (for participants 21+ years old), • Educational support, career development, and growth opportunities, • Job Security (we’ve never had a lay-off, even during the pandemic), • Flexibility, including hybrid schedules! Business hours 8am-4:30pm, • Comfortable, family-oriented culture, with an emphasis on work life balance, • Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities), • Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.