Norwegian Cruise Line Holdings Ltd.
Product Manager
hace 7 días
Miami
JOB SUMMARY Own and drive the product vision, roadmap, and governance for Smartsheet and Jira as enterprise-grade platforms within the organization. Ensure these tools are strategically aligned with business objectives, deliver measurable value, and operate under a consistent governance framework. Partner with business stakeholders, IT teams, and vendors to expand platform capabilities, standardize processes, and promote adoption, while ensuring data integrity, compliance, and operational efficiency. DUTIES & RESPONSIBILITIES • Develop and maintain the strategic roadmap for Smartsheet and Jira, align enhancements and new capabilities with enterprise priorities, IT governance standards, and user needs., • Establish, document, and maintain governance models, configuration standards, and best practices to ensure consistent, compliant, and scalable solutions across the organization., • Oversee platform configuration, license management, integrations, and security settings in collaboration with IT compliance, Infrastructure, and other supporting IT teams., • Partner with business units to understand requirements, evaluate solution requests, and prioritize features and enhancements that maximize enterprise value. Lead forums for stakeholder alignment and roadmap updates., • Identify opportunities to expand platform use cases, drive adoption through targeted training, and implement solutions that reduce manual effort, improve reporting accuracy, and support data-driven decision making., • Manage relationships with Smartsheet and Atlassian (Jira) representatives, escalating issues, influencing product direction, and leveraging vendor resources for enablement and problem resolution., • Collaborate with technical teams to design, implement, and manage integrations between Smartsheet, Jira, ServiceNow, Clarity, and other enterprise systems to enhance workflows and data synchronization., • Develop and track KPIs to measure platform effectiveness, adoption, and ROI. Use insights to guide continuous improvement initiatives., • Coordinate with internal resources and external partners to ensure timely resolution of issues, minimize downtime, and provide a seamless user experience., • Proactively identify and mitigate risks related to platform security, compliance, or performance, ensuring adherence to corporate and regulatory requirements., • Perform other job-related functions or tasks as assigned. QUALIFICATIONS DEGREE TYPE: Bachelor's Degree FIELD(S) OF STUDY: Computer Science, Information Systems, Business Administration, or related field. Master's Degree preferred; or equivalent combination of relevant work experience and education. EXPERIENCE • 5+ years of experience in product management, business systems ownership, or enterprise tool administration, with direct experience managing Smartsheet and/or Jira at scale., • Experience designing and implementing governance frameworks, process automation, and integrations between enterprise platforms., • Experience in change management, training program development, and driving platform adoption across diverse teams. COMPETENCIES/SKILLS • Proven ability to partner with executive stakeholders, technical teams, and vendors to deliver solutions aligned with business strategy., • Demonstrated success in developing and executing product roadmaps for enterprise applications., • Advanced proficiency in Smartsheet and Jira administration, configuration, and integration., • Strong understanding of enterprise IT governance, security, and compliance standards., • Ability to balance strategic vision with tactical execution in a fast-paced environment., • Excellent analytical, problem-solving, and decision-making skills., • Exceptional communication skills, with the ability to translate technical concepts into business value., • Familiarity with related tools such as Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks preferred. CERTIFICATIONS/LICENSES Preferred certifications: • Smartsheet: System Administrator Certification, Solution Certification - Project & Process Management, • JIRA: ACP JCA, ACP MJCP, ACP MJDP, ACP MJSP