Hospitality Team
4 months ago
Miami
Job DescriptionDescription: OUR PURPOSE To make a positive difference for our team, our families, our community and the planet. OUR MISSION Our Mission is Twofold: Our Mission to our Families is to teach our families to love swimming and become safer, more comfortable, and more responsible in, on, and around the water.? Our mission to our Team members is to grow our people within a framework of social and environmental responsibility, so that we grow our school in a sustainable way and make a difference in our community.? Our team members live by our Core Values: We are Safety Focused, Service Oriented, Team Players, Fun & Friendly, Purpose Driven and Always Learning. Position Description: Hospitality Team Position Objective: Hospitality Team Members are the welcoming face of Ocaquatics Swim School. They create a positive first impression for every family, deliver an exceptional in-person and phone experience, and guide families through enrollment and their ongoing journey with our program. Hospitality Team Members should have excellent communication skills, a warm and friendly demeanor, and the ability to work under pressure. This role combines hospitality, customer service, and sales, ensuring every family feels supported, informed, and confident in their decision to swim with Ocaquatics. Position Dimensions: Report to the Location General Manager; Responsible to the Regional Manager. Position Responsibilities (including, but not limited to): • Family Experience & Hospitality, • Greet every family with warmth, energy, and professionalism, • Create a welcoming and organized environment at all times, • Deliver a consistent and exceptional first-time experience for new families, • Assist families with questions, concerns, and general support throughout their visit, • Represent the Ocaquatics brand with a friendly, positive, and professional tone 2. Enrollment & Sales • Guide families through the enrollment process with confidence and care, • Recommend appropriate class levels, schedules, and frequency to support faster progress, • Educate families on the value of consistency and ongoing swim lessons, • Support enrollment growth by converting inquiries, tours, and evaluations into active customers, • Encourage participation in promotions, events, and additional programs 3. Communication & Follow-Up • Follow up with prospective families, evaluations, and first-time visits in a timely manner, • Maintain clear, professional, and friendly communication via phone and in person, • Partner with leadership to address family concerns and ensure a positive experience, • Communicate important updates to the Manager on Duty and Deck Team (new swimmers, concerns, changes, etc.) 4. Systems & Operations • Accurately use iClassPro to manage enrollments, attendance, notes, and family accounts, • Ensure all student information, waivers, and payments are current and complete, • Process registrations, transfers, and account updates, • Maintain detailed and accurate account notes, • Promote and educate families on app usage (absences, makeups, account management) 5. Daily Operations • Prepare roll sheets and support daily class readiness, • Ensure swimmers receive correct bracelets and are properly checked in, • Assist with boutique sales and maintain organization and inventory, • Maintain cleanliness of lobby, bathrooms, and common areas, • Support opening and closing procedures, including register management 6. Safety & Awareness • Maintain a safe environment for all families, swimmers, and team members, • Enforce safety guidelines within the facility (walking, supervision, etc.), • Remain alert and report any unusual situations to leadership, • Be prepared to respond calmly and appropriately in emergency situations 7. Teamwork • Work collaboratively with all team members to create a positive environment, • Support teammates during busy periods and throughout the shift, • Contribute to a culture of accountability, respect, and growth 8. Position Standards • Maintain professional conduct at all times, • Demonstrate strong communication and interpersonal skills, • Work efficiently in a fast-paced environment Safety: Safety is #1 priority. Awareness of safety issues and ability to follow safety procedures. Service: Family and Student Focus. Provide great service to everyone that comes in contact with our school and treat everyone with respect. Team: Cooperative. Help fellow team members throughout the day. Fun & Friendly: Keep a positive attitude, smile and be courteous with others. Use appropriate language and tone when speaking. Outwardly happy, eager to work every day, and show energy throughout the shift. Purpose Driven: Understand and work towards our purpose statement: We all exist to make a positive difference for our team, our families, our community, and the planet. Be interested in being a part of a team that helps their team members, that teaches great lessons and makes families safer around the water, and that is dedicated to the community and is concerned for the planet. Always Learning: Attend team member meetings and trainings. Show interest in learning more about their position. Be receptive to constructive feedback. Other: Able to work under pressure, possess leadership skills, interested in the children's development and seeks ongoing personal and professional development. Physical Requirements: Ability to physically stand, bend, squat, and lift at least 50 pounds. Agreement: • I understand the purpose, mission and core values of Ocaquatics Swim School., • I understand the responsibilities of my position, and I agree to perform them to the best of my ability., • I promise to ask for guidance if at any time, I feel lacking in the knowledge or confidence necessary to do my job., • I recognize that the above described position description has no specified duration and can be changed or dissolved after consultation with my supervisor and myself., • I understand and I will adhere to all team member procedures to the best of my ability., • Non-compete clause: As a team member of Ocaquatics Swim School you will not be allowed to teach swimming or work in any other swimming program or privately while employed by Ocaquatics. Violation of this policy is grounds for immediate termination of employment and/or legal action., • Confidentiality/Non-Disclosure Clause: I understand that team members are not to divulge any company, co-worker, or clientele information to outsiders without the approval from management. We protect our confidential business information and proprietary information. Office, teaching, and training materials are protected by copyright. Confidential information includes, but is not limited to:, • Policies and Procedures, • Swimming Lesson Curriculum and Lesson Plans, • Training Program, • Customer Lists and Information, • Team member Files and Information, • Team member Handbook, • I understand that photos and videos are taken at Ocaquatics facilities and that any photo may be used for internal marketing to our families (e-newsletters, announcement TV, social media, etc.). I understand that Ocaquatics may use my photo for outside publicity purposes (car wrap, postcards, advertisements, etc.).Requirements:
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
