Trabajos virtual call center en Seattle, WashingtonCrear alertas

Job DescriptionDescription: Position Title: Clinical Supervisor of 988 Crisis Services Reports to: Director of 988 Crisis Services Job Type: Full-Time, Non-Exempt Wage: $91K - 98K per year, depending on experience Location: Fully Remote, candidates must be located in WA state, Arizona, Ohio or Texas to be considered. Schedule: Sunday - Thursday, GY schedule, 12-8 AM PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The Clinical Supervisor of 988 Crisis Services is responsible for the daily operations of the 988 Suicide and Crisis Lifeline call and chat/text team. This position under supervision of the Clinical Director of 988 Crisis Services will participate in the continued growth of our clinical contact center service team. This will include hiring and onboarding new staff, clinical training, and support in the implementation of new technologies. This role will supervise a multi-disciplinary team of staff across a 24/7 shift schedule in collaboration with other Clinical leadership team members. This selected candidate must bring clinical expertise in the areas of crisis intervention, de-escalation, mental health, as well as clinical supervision. Responsibilities include hiring, training, and supervising staff. The Clinical Supervisor will oversee the delivery of services via phone, chat, and text; and will ensure that callers receive appropriate safety assessment, emotional support, and referrals to the appropriate level of care such as mobile crisis, designated crisis responders, and other mental health services. JOB DUTIES AND RESPONSIBILITIES SUPERVISOR RESPONSIBILITIES • Ensures contract compliance including providing consistent quality assurance, monitoring contact center operations, and ensuring timely, appropriate call and texting response., • Maintains in-depth knowledge of staff functions to be able to fulfill those responsibilities in case of absence/vacancy., • Supervises the staff of the assigned shift, to include MA level, BA level, and Certified Peer Specialist staff. Ensure staff receive supervision and contact monitoring to adhere to the 988 Suicide and Crisis Lifeline operational best practices, guidelines, and operational requirements., • Participates in interviewing and screening candidates for these positions., • Provide quality assurance oversight to the 988 Suicide and Crisis Lifeline, which will include close monitoring and coaching of all staff on shift., • Works as a member of the Crisis Connections leadership team to ensure efficient and effective integration with other Crisis Connections department programs., • Maintain an accurate and up to date list of current employees, their FTE status, and schedule to ensure coverage needs are met., • Conduct formal evaluations of all assigned staff., • Ensures that all policies and procedures are followed by 988 staff., • Ensures that shift culture is consistent with delivery of compassionate, respectful and professional services. CALLER MANAGEMENT • Responsible for oversight and handling of 988 Suicide and Crisis Lifeline contacts, assessing for risk of harm, addictions, mental illness and ensuring that best clinical intervention practices are implemented., • Ensure there are appropriate state-wide referrals and dispatches across WA State., • Ensure there are appropriate phone, online chat, and/or SMS text crisis interventions to clients using 988., • Ensures that all contacts are documented accurately and completely by the end of each shift. KEY PERFORMANCE INDICATORS Meets Call standards: • Call Abandonment rate 5% or less., • Call Answer Rate within 20 seconds 95% or higher., • Staffing vacancy rate less than 5% for the 988 team., • All Chat/Text metrics as assigned., • Effectively evaluates team and individual performance through review of metrics and data to interpret both past, present, and future performance to ensure contractual requirements are met., • All staff working within the 988 Crisis Services Department share the responsibility to meet these contract metrics. TRAINING AND PROFESSIONAL DEVELOPMENT • Supports Clinical Director of 988 Crisis Services in training new staff that incorporates clinical best practices, and training recommendations from the 988 Suicide and Crisis Lifeline., • Maintains required licensure and keeps updated on current professional literature and trends in the mental health and chemical dependency field., • Maintain a minimum of 12 hours of training per FTE on approved topics relevant to the job function. QUANTITY AND QUALITY OF WORK/WORK HABITS • Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed., • Participates in pager duty shifts as assigned by the Clinical Director of 988 Crisis Services., • Follows personnel policies and procedures., • Written and verbal communication is clear, concise, accurate and thorough., • Demonstrates genuine relationships by cooperating with others, handling disa-greements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients., • Makes appropriate use of Supervisor., • Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support, and motivates staff and volunteers to outstanding performance., • Suggests solutions to identified problems., • Attends all internal staff meetings as assigned., • All other duties as assigned. QUALIFICATIONS AND REQUIRED SKILLS • Independent or associate licensure in counseling, or social work required. Or ability to be licensed in WA state., • Master’s degree in psychology/counseling or social work or related field required., • Mental Health Professional as defined by WAC 246-341-0515, • Two years’ experience working with individuals in crisis preferred., • Telephone assessment or help line experience preferred., • Excellent verbal, written, and typing skills., • Ability to learn and use multiple software platforms, and technology systems., • Experience providing training both in person and virtual preferred., • Evidence of ability to collaborate effectively with a multi-disciplinary clinical staff in a fast-paced environment. Requirements: Requirements Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates. • High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. • Excellent medical, dental, and vision coverage, • Annual wage increases, • Generous Paid Time Off & 12 Paid Holidays, • Discount on ORCA transit pass, • Free Parking & Flexible Schedules, • Growth opportunities, • Short-term and long-term disability, • Flexible Spending Accounts (FSA) DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Position Title: 911 Call Diversion Specialist Position reports to: Clinical Supervisor of 911 Diversion Type: Wednesday - Saturday 5:00 PM to 3:00 AM Location: Remote Payrate: $31.04/hr. Union Representation: Represented by OPEIU Local 8 Training Schedule: Requires ability to train onsite in Seattle, moving remotely as determined during training. Candidates must demonstrate strong computer technology skills prior to hire and during training. PROGRAM SUMMARY: Crisis Connections, in collaboration with Valley Communications Center, the Department of Health and King County Behavioral Health Recovery Division is developing an innovative team of behavioral health crisis responders and essential health & human services professionals with training in telephonic crisis intervention to support911 call centers. This 911/988/211 Call Diversion project integrates emergency response services (911) with crisis intervention services (988) and health and human services (211). This aims to provide a more comprehensive and coordinated response to emergencies, mental health crises and essential needs support. This position will work closely with multiple teams, across multiple organizations. We are seeking passionate individuals who are dedicated to learning, thrive in changing environments and want to make a positive impact in their community to join this important initiative. Our role is critical to ensure that individuals in crisis receive the support they need, while helping to reduce the strain on law enforcement and the criminal justice system. POSITION SUMMARY: The Diversion Specialist will play a key role in responding to individuals in acute crisis who contact 911. Diversion Specialists will provide crisis intervention and information & referrals to essential community resources with the goal of stabilizing the individual and reducing the likelihood of future crises. This position has two key functions (1) providing immediate emotional support, de-escalation, and safety assessments and (2) assessing needs, performing intake screenings and providing appropriate information, referrals and advocacy as needed. Diversion Specialists are responsible for complete and accurate documentation of all calls and will receive extensive training. Those with an interest in the behavioral health system, contact center operations, data, human services and more may have opportunities to develop unique skillsets. JOB DUTIES AND RESPONSIBILITIES: • Responds to diverted 911 calls (possibly in future online chat, and SMS texts) to provide emotional support, risk assessment, crisis intervention and health & human services supporting a consistent and non-judgmental manner., • Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 911 contacts., • Completes referral intakes for 911 contacts to appropriate crisis response and health & human services system partners for higher level of intervention as needed., • Exhibits patience and responds to difficult contacts with sensitivity., • Alerts Clinician immediately to content involving possible danger to identified client or to other people (including suicide, homicide, child/elderly abuse, and other violent threats or ideation)., • Makes every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible., • Completes accurate and detailed documentation for all contacts., • Adheres to strict confidentiality policy., • Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience., • Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields, • Experience as a behavioral health professional, crisis intervention, and contact center experience preferred., • Excellent verbal, written, and communication skills., • Evidence of computer technical proficiency and ability to work effectively in a fast-paced virtual environment., • Skilled in in operating in web-based computer environments & navigating multiple platforms concurrently., • Understanding of database and resource navigation concurrently., • Knowledge of mental health services & essential health & human services landscape., • Excellent call-handling skills, including the ability to respond to callers with patience, objectivity, and non-judgmental attitude., • Demonstrated ability to problem solve., • Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and health & human services professionals., • Proven track record demonstrating excellent attendance habits., • Experience working in a remote environment preferred., • Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. Requirements Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. • Excellent medical, dental, and vision coverage, • Annual wage increases, • Generous Paid Time Off & 12 Paid Holidays, • Discount on ORCA transit pass, • Free Parking & Flexible Schedules, • Growth opportunities, • Short-term and long-term disability, • Flexible Spending Accounts (FSA) All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. Requirements Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. • High speed internet (wired ethernet connection preferred). No Cellular or Hotspots., • High Speed Internet access, including wired ethernet connection The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Join a purpose-driven, physician-led Telepsychiatry practice delivering timely, expert care to hospitals across the country. We are seeking a board-certified/board-eligible Child/Adolescent Psychiatrist for consultation-liaison work. Able to join our high-performing virtual team in a role that offers flexibility, fulfillment, and competitive compensation-without compromising on quality of care or quality of life. This is a fully remote Telepsychiatry position with unmatched scheduling flexibility and strong clinical infrastructure. The psychiatrist will use video technology to diagnose and treat patients with behavioral disorders in emergency departments and inpatient medical/surgical units across multiple hospitals in Providence Telehealth's coverage footprint, There may be opportunities to diversify one's work portfolio as the program expands to include other inpatient/outpatient settings depending on psychiatrist interest. • Fully Remote - Deliver care remotely with our secure, scalable telehealth platform, • Part Time Openings: Offering part time/Per Diem roles ideal for those seeking reduced schedules or supplemental income, • Flexible Scheduling Options to accommodate personal and professional flexibility, • Compensation is $1,788 per 12-hour shift, • Additional opportunities for call pay and productivity incentives, • Dedicated licensing and credentialing support for multi-state practice, • Benefits include CME, Education Allowance, 401K, Disability, Health Benefits and Life Insurance for qualifying roles, • Remote work technology packages provided, • Fully Remote - Deliver care remotely with our secure, scalable telehealth platform., • Skilled telepresenters assist with video cart management and on-site coordination., • A dedicated 24/7 Digital Access Center (DAC) manages pre-call workflows, real-time cart placement, and escalations-dramatically reducing delays and non-clinical burden., • Board Certification in Child and Adolescent Psychiatry preferred (U.S.), • Licensed in at least one U.S. state (multi-state licensure highly desirable), • Comfortable with telehealth platforms, EMRs, and remote patient interactions, • Experience providing psychiatric consultation-liaison services to medical/surgical inpatients and emergency departments required Providence Medical Group - Northwest Washington is a physician-led network of more than 30 primary and specialty care clinics in diverse locations in the greater Everett area. The providers offer coordinated patient care thanks to a shared EMR system and other state-of-the-art technology. By partnering with one of the state's most advanced, full-spectrum hospitals - Providence Regional Medical Center Everett - Providence Medical Group offers comprehensive care to its patients. Where You'll Live Seattle is the Pacific Northwest's largest urban center, with a metro population of 3.25 million, and is home to world-class arts and entertainment, a robust economy and an outstanding school system. The city hugs Puget Sound and offers magnificent mountain views to the north, east and south. Home to the world's biggest tech giants, Seattle offers some of the highest minimum wages in the country, along with a notable music and arts scene, outdoor lifestyle and amazing coffee. Who You'll Work For Providence is a nationally recognized, comprehensive healthcare organization spanning seven states with a universal mission - to provide compassionate care to all who need its services, especially the poor and vulnerable. Its 122,000-plus caregivers/employees (including 34,000 physicians) serve in 51 hospitals, more than 1,000 clinics and a comprehensive range of health and social services. Providence: One name, one family, one extraordinary health system. Check out our benefits page for more information. Equal Opportunity Employer including disability/veteran

Job DescriptionWho We Are: Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences. What You'll Do: The Care Coordinator is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Coordinator will complete telephonic intake screening questionnaires, complete audio/video initial program assessments with members, conduct cold calls to pursue member engagement, and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members. Primary Responsibilities: • Handle inbound and outbound calls to support our members., • Complete intake screening questionnaires with members., • Complete audio/video initial program assessments with members, • Conduct cold calls to pursue member engagement., • Route inbound calls to the appropriate clinician., • Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app)., • Assist members with scheduling appointments with clinicians., • Provide outstanding customer service to all members., • Compose thoughtful and personalized responses to members on a variety of topics., • Collaborate with clinicians, team leads, and clinical managers., • Use critical thinking skills to address member inquiries while always aiming to achieve resolution., • Support clinical operations and administration as needed., • 2+ years of healthcare/clinical experience., • Call agent experience is preferred., • Passionate about customer service and member satisfaction., • Ability to work independently and as part of a team., • Strong problem solving, critical thinking, and organizational skills., • Strong communication and time management skills., • Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.)., • Basic understanding of EHR/EMR applications., • Proficiency in Microsoft Office., • Must live in the United States.Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video. Powered by JazzHR uUJbbCswwl

Intake Call Center Representative. Handle inbound calls, conducting initial screenings and assessments to gather vital information. Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, an

Swedish Medical Group is seeking a full-time, board-certified/board-eligible Dermatologist to join an established and high-volume practice. In this role, you will partner with multiple providers who are passionate about serving the community by providing better patient access to care. Take advantage of this great opportunity to be part of a productive and caring practice and enjoy a healthy work-life balance in Seattle, Washington. • Outpatient only with the ability to offer virtual appointments, • Monday through Friday schedule, • No call, • Be part of a large system with greater access for patient resources, • Join a team who is devoted to seeing all patients, regardless of insurance type or background, • Experience preferred, but new graduates are welcome to apply, • Compensation is between $389,584 and $614,131 per year Swedish Medical Group is an integrated team of more than 1,300 physicians and advanced practice clinicians serving the greater Seattle area. As part of Swedish Health System, medical group providers benefit from centralized system support and a shared EMR (Epic). With easy access to seven Swedish Medical Center campuses, providers are able to serve northwest Washington residents with superior integrated, coordinated care. Where You'll Live Seattle is the Pacific Northwest's largest urban center, with a metro population of 3.25 million, and is home to world-class arts and entertainment, a robust economy and an outstanding school system. The city hugs Puget Sound and offers magnificent mountain views to the north, east and south. Home to the world's biggest tech giants, Seattle offers some of the highest minimum wages in the country, along with a notable music and arts scene, outdoor lifestyle and amazing coffee. Who You'll Work For Swedish is a comprehensive health network with a long history of excellence. The Seattle-based system operates five hospitals with more than 1,500 beds, and more than 115 primary and specialty care clinics. Part of the Providence family, Swedish is world-renowned for its innovative and ground-breaking diagnoses, treatments and medical research at its five award-winning institutes: cancer, digestive health, heart and vascular, neuroscience and orthopedic. Its mission is to improve the health and well-being of each person it serves. Equal Opportunity Employer including disability/veteran

Job Description Job Title: Cruise Operations Support Specialist Reports to: Cruise Operations and Logistics Location: Seattle (On-site) Overview As a Cruise Operations Support Specialist, you will be responsible for assisting the Cruise Division team in Seattle with various administrative and clerical tasks relating to our mobility equipment rentals for customers traveling on cruise ships and/or to resorts and residences. What That Actually Involves • Assist with port ID renewals or new staff requests., • Support with emergency on-call service., • Assist with database data entry for equipment re-location and transfers., • Assist with clarifying equipment availability for the reservations department to facilitate orders., • Act as the primary point of contact for all Solution Center inquiries., • Gather and assemble all delivery staff information needed for the cruise line and port access submissions., • Submit weekly equipment delivery lists to all cruise lines using established cruise line web programs and/or our database delivery reports., • Ensure all cruise line web programs and staff are up-to-date with the new driver and vehicle information., • Submit requests to cruise lines for special arrangements for equipment rentals., • Review all submission confirmations for errors and changes., • Submit weekly port security clearances for all CV locations worldwide., • Review delivery reports and notifications of errors, i.e., dates, ships, and missing information., • Act as a liaison between the Cruise lines for miscellaneous requests for information., • Perform other administrative duties, as required. What You Will Need • 3+ years of office support experience., • Cruise industry knowledge is preferred., • Proficiency in Microsoft Office applications (Word, Excel, and Outlook) is a must., • Flexible and able to work all shifts, including evenings, weekends, and statutory holidays., • Exceptional organizational and time management skills and attention to detail., • Excellent verbal and written communication skills, telephone manners, and IT literacy., • Ability to work in a fast-paced team environment. Additional Information • Fun, flexible, team-oriented environment, • Excellent benefits package, • Pay rate: $22 per hour, • FT: 35- 40 hours per week; weekends availability mandatory, • In-office position Essential Job Functions and Physical Requirements • Physical Requirements:, • Ability to lift, carry, push, and pull up to 20-25 pounds independently., • Ability to sit, walk and/or stand for extended periods., • Ability to occassionally bend, kneel, squat, crouch, or reach to perform routine or business-related tasks., • Communication & Collaboration Requirements:, • Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting (in-person/virtual) and/or team discussions using various platforms as assigned by your manager, • Ability to communicate effectively in English, both verbally and in writing., • Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness., • Ability to work independently while also collaborating in a team environment., • Onsite Work Requirements:, • Must follow all operational and safety procedures without any exception, • Must be available during assigned shifts unless otherwise approved by management., • Must be able to work every weekend (mandatory)., • Must be able to work in a fast-paced environment., • Technology Use:, • Ability to operate a computer, phone, and standard office equipment for extended periods, • Proficiency or willingness to learn digital platforms for communication, documentation, and task management., • Attendance and Time Commitment:, • Regular attendance is required for the shifts scheduled., • Timely responsiveness and presence during meetings and operational check-ins are expected., • Occasional flexibility to assist with any urgent operational needs Who We Are Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation. How to Apply If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations. We thank all applicants, but only those selected for an interview will be contacted E-Verify Participation: Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States. Equal Opportunity Employer: Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.

Job DescriptionDescription: Position Title: Crisis Specialist of 988 Type: Part-time and full-time shifts available Location: Fully Remote, must be located in WA State Payrate: $26.01 per hour + $2/hr. GY shift differential. Union Representation: OPEIU Representation Schedule: Call Team: Sun 6p-2a & Mon-Tues 4p-12a (3 day PT); Day needs - Sat-Mon 8a-4p (3 day PT) Chat/Text: Day needs- Sat-Monday 10a - 6p (3 day PT); GY needs-Sat - Mon 12a-8a (3 day PT) Candidates must be located in WA state to be considered. PROGRAM SUMMARY: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. POSITION SUMMARY: The 988 Crisis Specialist is responsible for providing high quality comprehensive crisis intervention and emotional support to individuals experiencing emotional distress and mental health crisis who contact 988 Suicide & Crisis Lifeline via phone, online chat, and/or SMS text. We are looking for empathetic, and motivated candidates who want to help others, as part of a growing team. Ideal candidates possess the ability to respond to crisis contacts via phone, chat, or text to assess suicide risks, safety plan, and identify appropriate community linkages for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer and spelling skills, a proven ability to communicate effectively through verbal or written communication, and multi-task in a high stress environment. We need you to have passion for helping others and experience in the areas of suicide prevention, mental health, crisis de-escalation, and addiction. QUALIFICATIONS AND EXPERIENCE NEEDED: • Minimum of a GED/High School diploma and four (4) years of full-time behavioral health work experience., • Alternatively, a combination of education and experience will be considered (Master’s degree / Bachelor's degree + 1 year BH experience / Associate degree + 2 years BH experience). Specifications: Behavioral health or substance use fields, • Experience as a behavioral health professional, crisis intervention, and contact center experience preferred., • Knowledge of King County Public Mental Health System., • Excellent communication and problem-solving skills, including ability to respond to callers with patience, objectivity, and nonjudgmental attitude., • Demonstrated ability to problem solve., • Evidence of ability to work effectively with a multi-disciplinary team of clinical staff and paraprofessionals, • Evidence of technical proficiency and ability to work effectively in a fast-paced environment., • Excellent verbal, written, and technical skills including the ability to work in multiple software platforms concurrently., • Skilled in web-based computer environment, database navigation, and multiple platforms for clinical contact and documentation., • Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost. JOB DUTIES AND RESPONSIBILITIES 988 SUICIDE AND CRISIS LIFELINE CONTACT SUPPORT 1. Knowledgeable of organization and 988 Suicide and Crisis Lifeline required protocols and procedures., 2. Respond to 988 Suicide and Crisis Lifeline telephonic, online chat, or SMS texts to provide emotional support, risk assessment, crisis intervention, and support referrals to contacts in a consistent and non-judgmental manner., 3. Uses effective communication skills to assist in behavioral health and suicide risk assessment and de-escalation of 988 contacts., 4. Provide 988 contacts with risk reduction and safety/action planning., 5. Sets appropriate limits with difficult 988 contacts., 6. Exhibits patience and responds to difficult 988 contacts with sensitivity., 7. Smoothly integrates supervisory direction into 988 contacts., 8. Alerts shift clinicians immediately to contact content involving possible danger to the identified client or to other people. (Including suicide, homicide, child/elderly abuse, and other violent threats or ideation.), 9. Alerts shift clinicians when identified contact presents indications of possible mental disorder., 10. Make every effort to resolve contacts in the least restrictive environment and without law enforcement involvement whenever possible., 11. Triage 988 contacts for referral to appropriate crisis response system partners for higher level of intervention as needed., 12. Ability to adapt quickly to varied protocol/requirements of each incoming/outgoing communication modality., 13. Provide detailed and thorough documentation for all 988 crisis contacts., 14. Adheres to confidentiality policy., 15. Maintain confidentiality of all 988 contact users, crisis center location, Crisis Center staff, and 988 Suicide and Crisis Lifeline Policy and Procedures., 16. Adhere consistently to contact management guidelines and all organization policies and procedures., 17. Must complete new hire orientation and all required training within 30 days of hire. SERVICE DELIVERY 1. Skillfully uses technology and online directories to access resources., 2. Assists 988 contacts, when necessary, by providing and utilizing resources; provide advocacy with clinical guidance when appropriate., 3. Responsible for maintaining contact volume responses in accordance with 988 Suicide and Crisis Lifeline contractual metrics. 988 CALL DOCUMENTATION 1. Performs thorough and accurate collection of 988 contact demographic information., 2. Appropriately codes 988 contact’s concerns, summation of interaction, and disposition, including referral information, in the electronic health record., 3. Properly uses all other forms and on-shift resources correctly. PROFESSIONAL DEVELOPMENT • Participates in program and organization staff meetings. 1. Vibrant/988 Suicide and Crisis Lifeline Program Standards a. Call Abandonment rate 5% or less. b. Call Answer Rate within 20 seconds. 2. All staff working within the 988 Crisis Services Department share the responsibility to meet these contract metrics., 3. 988 Crisis Specialists will maintain an available rate >85% during scheduled shift. QUALITY AND QUANTITY OF WORK HABITS 1. Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed., 2. Follows personnel policies and procedures., 3. Written and verbal communication is clear, concise, accurate and thorough., 4. Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers and customers/clients., 5. Must be able to sit and stay focused while navigating technical platforms and virtual conversations for extended periods of time., 6. Makes appropriate use of supervisor and clinicians., 7. Promotes a healthy work environment and contributes to a positive and progressive program culture by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff to outstanding performance., 8. Suggests solutions to identified problems and approaches decision-making and problem-solving opportunities in a proactive and inclusive way., 9. Attends virtually and in-person to complete all training as assigned., 10. Attends all staff meetings as assigned. • High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities. • Excellent medical, dental, and vision coverage, • Annual wage increases, • Generous Paid Time Off & 12 Paid Holidays, • Discount on ORCA transit pass, • Free Parking & Flexible Schedules, • Growth opportunities, • Short-term and long-term disability, • Flexible Spending Accounts (FSA) DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job DescriptionSollis Health is expanding to Bellevue, Washington in Winter 2025! As a Founding Medical Director of our brand new Bellevue location opening in Winter 2025 at Sollis Health you will bring your talent and ambition for emergency medicine and provide clinical care and administrative leadership in our 24/7 concierge medical center where we treat both adult and pediatric patients for cases that would usually be treated either in an Urgent Care or a traditional emergency room. You will be an advocate for Sollis members/patients, lead your team of Providers and act as an exemplary leader to champion our mission, vision and values. This role requires a strong blend of medical expertise, management skills, and the ability to promote an exciting new medical service to high-profile clientele and the medical community. This position reports to our Chief Medical Officer. Responsibilities • Serve as the medical leader for your location(s) working 60% administrative and 40% clinical shifts., • Manage a team of Providers (Physicians & ACPs) as well as Registered Nurses, ensuring they provide the highest standard of care along with a high-quality patient experience., • Supervise and mentor any medical leaders reporting to you- Physican, Nursing and Advanced Practice., • Perform or oversee medical evaluations and formulate a differential diagnosis and treatment plan for urgent and emergent care within the scope of emergency medicine when working clinical shifts in our centers., • Collaborate with the Senior Manager, Virtual Care, to ensure efficient and high-quality virtual care: Telehealth, Triage, and Aftercare in your region., • Partner with membership teams to drive revenue growth by acquiring new members and maintaining high retention rates., • Coordinate training for Providers and clinical staff such as didactic rounds plus hands-on training such as IV skills, Phlebotomy, Splinting, Suturing, etc. to keep clinicians skilled with medical procedures required to perform their clinical duties., • Ensure a robust clinical quality assurance program is in place., • Help collect data for and meet clinical KPI goals set by the Chief Medical Officer., • Serve on appropriate Leadership Committees, including the Medical Executive Committee, Pharmacy & Therapeutics, as well as attend Regional and National medical leadership meetings., • Partner with the Medical Operations leadership team to ensure your Centers are running efficiently and effectively, and that you have a robust staffing model to ensure all shifts are covered and that our patients can access medical services 24/7., • Lead by example through continued growth at Sollis, relaying any organizational updates and helping to implement clinical or non-clinical policy changes to your team., • Fulfill the responsibilities as Lab Director for the CLIA on-site lab., • Work to promote Sollis Health through regular outreach to PCPs and Specialists in the community, enhancing hospital relationships, and ensuring appropriate 3rd party lab and imaging resources are available for our members. Promotion may include speaking at specific conferences or media events., • Collaborate with Member Services to assist with any service recovery needs for either members or medical partners., • Ensure patient records are well kept and accurate in our EHR Athena Health, monitoring that team members are adhering to policy., • Collaborate with Care Navigation to effectuate appropriate referrals and transition of care., • Collaborate with the Radiology and Medical Operations teams to ensure that our patients have timely access to all imaging modalities, X-Ray, CT, MRI, Ultrasound (as available at your Center), as well as our full suite of lab tests, with rapid results availability., • Collaborate with the People Team to conduct annual performance reviews, address employee relations concerns, interviewing and hiring quality Providers and championing corporate initiatives., • Perform related duties as requested. Experience We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have: • Medical Degree from an Accredited University., • Physician state license and ability to practice in the state of Washington, • Completion of an Emergency Medicine residency and emergency medicine board certified required. Secondary board certifications in internal medicine or pediatrics are not required but a strong plus., • 5+ years of experience as a physician in the emergency department and/or urgent care center along with previous leadership experience, required. To be successful in this role, candidates will demonstrate the following: • Entrepreneurial nature, excited to build a pioneering healthcare delivery model, • Above and beyond customer service ethic, • Excellent communication skills and the ability to work cross-functionally among departments and teams, • Excellent clinical skills and experience, as well as procedural competence in typical emergency medicine procedures., • Strong technical and systems skills a plus - ability to manage performance management software, compliance databases, and simple financial models., • Management skills and experience needed to provide constructive feedback, while maintaining a positive work environment., • Career-oriented individual, searching for unlimited opportunities, • Ability to think and work independently, effectively, and efficiently as if running your own business Range: $400,000-$455,000 annually + Bonus + Equity This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Washington State. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc This position is also eligible to receive an annual bonus and company equity. Additional benefits to Washington State Employees for this role include: • Unlimited Vacation, • Medical Insurance, Vision Insurance and Dental Insurance, • Health Spending Account (HSA), Flexible Spending Account (FSA) & Commuter FSA, • 12 Observed Holidays Annually, • 401(k) + 3% Match, • $50,000 of Basic Life & AD&D + Supplemental Available (For Purchase by Employee), • Complimentary Sollis Health Membership for You and Eligible Family Members Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Since 1995, National Products Inc.RAM Mounts, has been the leader in premium mounting solutions for high-vibration environments.Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers.We desi

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

Since 1995, National Products Inc.RAM® Mounts, has been the leader in premium mounting solutions for high-vibration environments.Our products are trusted by the most demanding industries—from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers.We de

Team Seattle Domino's offers a positive and collaborative work environment with lots of growth potential.We are looking for team-oriented individuals with personality, people skills and hustle! Our CSR's greet customers, answer phones, take orders and prepare pizza while providing excellent customer

Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition.

Team Seattle Domino's offers a positive and collaborative work environment with lots of growth potential.We are looking for team-oriented individuals with personality, people skills and hustle! Our CSR's greet customers, answer phones, take orders and prepare pizza while providing excellent customer

No Cold Calling- We have a high volume of inbound sales leads and walk in traffic.

Our company has moved to 100% virtual, work-from-home positions.

Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Our company has moved to 100% virtual, work-from-home positions.

Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Team oriented company culture where it's called work for a reason but have fun

Assist customers inside and outside a U-Haul center with U-Haul products and services.

Kaiser Permanente-Washington Permanente Medical Group is seeking Primary Care Physician Assistants to join our Telehealth Medical Center department to provide virtual inbox coverage. With its central location and welcoming atmosphere, Renton is an ideal place to call home.

Warmly greet and assist customers and dealers via walk-ins, phone calls, and email. Front desk and inbound call handling.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Answer the general number phone lines and forward calls to the appropriate person;.

Customer Service Representative II.Mechanics Bank is currently searching for a full time Customer Service Representative II to join our team at our Redmond Branch.This position is responsible for acquisition, retention and expansion of new and existing customer relationships.The Customer Service Rep

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Customer Service Representative.The Customer Service Representative facilitates internal and external customer satisfaction.Answers internal and external customer inquiries in a timely, courteous, and professional manner.Faxes hot sheets to the correct terminals.Assists terminals with granting reque

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children.There's something different, something extraordinary.Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives

Completes and tracks telephone calls to residents, including follow up calls, welcome calls and apartment work orders. Answers telephone calls and efficiently responds to resident inquires.

Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.

Manage a multi-line phone system: answering calls, scheduling appointments, and directing inquiries appropriately. Support technicians and assistants with callbacks and workflow communication. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact

Enjoy daily team meetings, and be intimately involved in the success of the FASTSIGNS Center. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Learn more by exploring the positions offered by F

All qualified team members will automatically be included in a matching 401(k) plan after 90 days unless opting out. To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary do

Assist customers inside and outside a U-Haul center with U-Haul products and services.

At least 1 year of high-volume traffic in a call center environment. Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails. Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously.

Job Opportunity At Pacific Aviation.Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin or Cantonese and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines.This night shift role is perfect for individuals

Call Center Representative Agent experience not necessary but helpful.

Pacific Aviation Bilingual Airline Customer Service Agents.Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in English and any of the following: Vietnamese/Tagalog or Thai to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airline

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time.This position is an entry-level position.Our l Customer Service, Ramp Agent, Agent, Ramp Agent, Ser

Bilingual Service Agent (Japanese/English).Insight Global is looking for a dedicated and customer-focused Bilingual Service Agent to join our client's remote support team, specializing in innovative drinkware and outdoor gear, with a strong emphasis on design, sustainability, and performance.This ro

Customer Service Agent - SEA Airport.Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!.We are committed to bein

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to sell an entire project.Associates in this position w

Team Seattle Domino's offers a positive and collaborative work environment with lots of growth potential.Customer Service Representative.We are looking for team-oriented individuals with personality, people skills and hustle! Our CSR's greet customers, answer phones, take orders and prepare pizza wh