Buscar empleo: 12 ofertas de trabajo de virtual call center en Austin, Texas (abril 2026)

Community Health Worker Supervisor

hace 22 días

Austin

Job Description Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: . The Community Health Worker (CHW) Supervisor is responsible for the day-to-day management of the Kind Clinic Community Health Workers, as well as assist with linkage and retention efforts for primary HIV medical care, including those newly diagnosed, recently incarcerated, and/or out-of-care persons living with HIV (PLWH). The CHW Supervisor will work with various Kind Clinic departments to enhance and maximize the patient experience while meeting and complying with all local, state, and federal funding requirements. This position will report to the Director of Community Health. Up to 25% travel to Kind Clinic locations in other cities may be required. Core Functions • Perform Ryan White early intervention program duties such as gathering and completing eligibility paperwork, conducting acuity and comprehensive assessments, care planning, and scheduling and attending HIV primary care medical visits at client’s medical provider of choice., • Conduct health literacy assessments, relay HIV and sexual health education, and provide health literacy and medication adherence counseling., • Implement innovative strategies to reach out-of-care individuals who are not currently accessing HIV prevention and care services and collaborate with partner organizations to locate PLWH who are out-of-care and successfully relinking them to care., • Deliver HIV and STI testing and harm reduction counseling by utilizing evidence-based interventions and approved testing technology; Some home visits may be required to perform phlebotomy functions., • Conduct community outreach with specific intentions to connect with hard-to-reach populations, including but not limited to, individuals experiencing homelessness and/or who were recently released from incarceration., • Contribute and assist in meeting agency and grant guidelines and outcomes as established by the Director of Community Health., • Key alpha numeric data into internal and external databases accurately., • Monitor, control, and prepare data for weekly, monthly, quarterly, and/or annual submission to grant funders, as well as supporting on-going data requests from the Director of Community Health, • Perform data integrity and quality audits; manage records maintenance and clean up, • Attend interdisciplinary team meetings to discuss difficult client cases and strategize for best practice interventions to support clients in their health outcomes., • Collaborate with Kind Clinic Advocates/Case Managers, Medical Social Workers, Medical Assistants, and clinical staff to provide seamless systems of care for clients. This role is highly collaborative., • Ensure understanding of department and agency funder’s specific requirements and deliverables, including but not limited to DSHS, Ryan White, NOVA, and 340B, and monitors for continued grant and programmatic compliance., • Maintain a system of confidentiality according to the clinic's policies and procedures and HIPAA compliance., • Participate in various grant audits to ensure accuracy of processes and reporting. Help facilitate process, data entry, and reporting improvements., • Ensure confidentiality of protected health information and provides guidance for staff to comply with HIPAA and other policy and procedures., • Organize and plan CHW operations and facilitate solutions to system and workflow issues., • Assist the Director of Community Health in ensuring policies and procedures are followed, developing new policies and procedures as necessary, developing and tracking key performance indicators for the department, and implementing strategies to reach departmental goals., • Provide supervision, direction, and guidance to CHWs. Responsible for all personnel actions for the department including but not limited to interviewing, hiring, scheduling, performance improvement, training, timekeeping, and evaluating performance of staff., • Contribute to an environment that supports patient care that is sex positive, free of shame, stigma, or judgement, and elevates the patient as part of the care team., • Other duties as assigned. Compensation Based on the position’s duties and requirements, this role has a starting hourly rate of $25.00. The initial hourly rate will be determined by the selected candidate’s qualifications and relevant experience. Requirements Education & Certification • Bachelor’s Degree in human services (social work, psychology, counseling, mental health, health education, healthcare administration, public health) or related field. Up to four years of relevant work experience may be substituted for degree requirement., • Current certification as a Community Health Worker or willingness to acquire the CHW certification with 12 months of hire. Possess/maintain phlebotomy certification, qualifications and requirements; or, obtain phlebotomy certification., • Possess/maintain phlebotomy certification, qualifications and requirements; or, obtain phlebotomy certification. Experience • A minimum of two years working in public health, social service, health promotion, HIV prevention and care, and/or customer service required in addition to degree/work experience above., • Experience with LGBTQIA+ and/or other marginalized communities a strong plus., • Bilingual Spanish proficiency strongly preferred., • Microsoft Office Skills with an ability to become familiar with company specific programs or software. Additional Requirements • Must have and be able to maintain a valid Texas driver’s license, personal liability insurance, and a safe driving record with access and willingness to use a personal vehicle for work-related travel., • Typical work schedule is Monday through Friday, 9:00 AM to 6:00 PM; evenings, nights, and weekends, occasional on-call as needed, • Frequent interaction with internal and external partners, clients, and volunteers Knowledge Skills and Abilities • Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel., • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards., • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups., • Well-developed verbal and written communication skills in English; Additional language abilities desirable., • Ability to work well under pressure with minimal supervision., • Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations., • Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines., • Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities., • Must be able to work productively with other departments and employees., • Ability to work with professionals from various partners and organizations., • Usually works forty (40) hours per week, some weekends may be required., • Ability to successfully manage conflict, negotiating “win-win” solutions., • Must be able to multi-task, prioritize with strong time management skills., • Exceptional follow-through on tasks and assignments, • Must possess leadership qualities and be able to supervise and secure the cooperation of staff Physical Requirements/Environmental Conditions Perform the following with or without reasonable accommodations: • Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips., • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly., • Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound., • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects., • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze., • Must be able to work and concentrate amidst distractions such as noise, conversation, and foot traffic; ability to handle interruptions often and be able to move from one task to another., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (403b), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Holidays), • Short-Term & Long-Term Disability, • Training & Development, • Parental Leave, • Longevity Pay Applicant Information • Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance., • Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification., • The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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