Restaurant Supervisor
2 days ago
College Station
Job DescriptionDescription: The Restaurant Supervisor is responsible for assisting the Food and Beverage Manager in ensuring first quality Food and Beverage service, while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Food and Beverage sales revenues beyond budget. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM or hourly associates, overtime does apply and is calculated accordingly. Job Duties and Responsibilities • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working., • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations., • Be familiar with the organization of Avion Hospitality and know the function of each department., • Assist Food and Beverage Manager in maintaining food and beverage costs., • Maintain close communication links with all employees, seeking input regarding food and beverage issues and acting as a motivating influence., • Monitor and follow up on all servers' cash overages and shortages., • Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions., • Immediately follow up on accidents, problems or guest complaints in the Food and Beverage Department., • Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits., • Maintain proper consistent disciplinary actions for all Food and Beverage employees., • Be familiar with P.O.S. system used in the hotel., • Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers., • Assist the Food and Beverage Manager in wage progress and productivity reports for Food and Beverage Department., • Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores., • Assist in monthly food and beverage inventories and reconciliations., • Ensure all side work duties are completed by servers., • Assist Food and Beverage Manager in developing promotional ideas., • Assist Food and Beverage Manager in planning and organizing monthly department meetings., • Initiate and promote sales efforts for all service personnel., • Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals., • Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products., • Attend weekly Food and Beverage meeting, daily pre-meal meetings, and other meetings as required by management., • Perform any other duties as requested by management. Requirements: Education and Experience • At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required., • College course work in related field helpful., • Previous supervisory responsibility preferred., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity., • Must work well in stressful, high pressure situations., • Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need., • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests., • Must be able to work with and understand financial information and data, and basic arithmetic functions.