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Job Description Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to both transform outcomes and reduce cost, Tia's preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology and other wellness services. Tia is trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model is a unique and "life-long" model for women's care. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere. Role Summary We are seeking a Senior Manager of Revenue Cycle Management to own and elevate the entire RCM function at Tia. This leader will balance hands-on operational oversight with strategic vision-setting, transforming our RCM processes into an optimized, compliant, and seamless revenue engine. You will be directly responsible for maximizing revenue capture across the entire claims lifecycle—from clean submission to final payment—to ensure claims are paid accurately and quickly at expected reimbursement rates. This is a high-impact role reporting to the Director of Business Operations. You will serve as a critical strategic partner, collaborating deeply with our Clinical, Product, Member Support, and Finance teams to drive operational excellence and instill financial accountability across the entire revenue funnel. What You'll DoLeadership & Strategy • Own and elevate the end-to-end Revenue Cycle Management (RCM) function, including coding, billing, and collections, ensuring maximum operational efficiency and financial integrity., • Define and execute the strategic vision for continuous process optimization, leveraging technology and best practices to drive RCM accuracy and financial performance in alignment with Tia's goals., • Cultivate a high-performing, inclusive, and accountable team culture that inspires both direct reports and cross-functional partners.Operational Excellence, • Direct all backend RCM operations, from chargemaster management to providing expert guidance on navigating complex rejections, denials, and appeals management., • Lead the end-to-end patient billing and collections strategy, including defining and implementing escalation protocols for outstanding patient balances., • Design, document, and optimize core RCM workflows and process maps (claims submission, follow-up, denials, and appeals) to proactively eliminate friction points and maximize revenue velocity.Analytics & Performance Management, • Establish and standardize Key Performance Indicators (KPIs) and metrics to deliver executive-level insights into RCM performance and financial health., • Strategically own the design, maintenance, and execution of automated dashboards and regular reporting to effectively monitor and track the health of the RCM funnel., • Conduct data-driven synthesis of trends to proactively identify root causes of payment delays, denials, and variances, translating insights into actionable process improvements.Cross-functional Collaboration, • Serve as a strategic partner to executive leadership, integrating the RCM perspective into short and long-term business planning aligned with company OKRs., • Cultivate and manage critical relationships with market partners and payers to optimize contracts and payment flows., • Act as the primary operational liaison across Clinical, Product, and Finance, ensuring the consistent adoption of best practices for billing, chargemaster maintenance, and accurate revenue forecasting.About You (Required Qualifications), • 5+ years of progressive experience in healthcare operations, with comprehensive, expert knowledge of end-to-end Revenue Cycle Management (RCM)., • Demonstrated expertise in key RCM components, including payer contracting, provider credentialing, and patient financial engagement., • A proven problem-solver who approaches complex RCM challenges with a highly systematic, analytical, and data-driven methodology., • Exceptional communication and stakeholder management skills, with the demonstrated ability to translate high-level business strategy into a clear, tactical execution plan., • Experienced in performance management framework design, specifically building or partnering on the development of KPIs, dashboards, and reporting for RCM operations.Bonuses, • Demonstrated ability to thrive and scale in a fast-paced, high-growth startup environment., • Experience implementing AI, machine learning, or automation tools within RCM workflows., • Experience designing and scaling RCM processes to maximize collection performance and efficiency.Salary & Benefits, • Salary Range: $115,000 - $150,000, • Benefits:, • Unlimited vacation, • Medical, dental, and vision benefits, • Competitive stock option package, • 401k program, • $300 one-time WFH stipend, • $50/month phone and internet reimbursement Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere. Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco. We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. Tia is building a culture of excellence — in people, process and product. This is our northstar value; What is excellence, exactly? Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically: A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we're energized by the possibility of invention, innovation, and iteration Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below) Asking why, then why again — because accepting "this is just the way it is" is not good enough Grit & perseverance — a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others A commitment to uncovering talents to unlock "rock star" potential across every individual Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision — a world in which every woman can achieve optimal health, as defined by herself. Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence. Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Job Description Flexible Schedule Many employers say they offer work-life balance, but few deliver on that promise. CareConnectMD providers are expected to complete their work as professionals and do not practice on a shift basis, enjoying the flexibility to adjust their work schedule around their families and other important priorities. We do not have 12-hour on-site work shifts or extensive after-hour clinic work duties. Retention is important to us, so we want to make sure our providers can maintain a good quality of life. CareConnectMD provides after-hours call coverage support, so you can enjoy your time away from work without being interrupted by calls. Key Duties and Responsibilities • Provide physician coverage for a dynamic service area, usually including 8 to 20 skilled facilities, depending on geographic distance, patient volume, etc. Covered facilities may be added or changed to meet current contractual needs., • Determine and conduct an appropriate rounding schedule to accommodate skilled and custodial patient visit requirements, • Conduct and appropriately document timely patient visits in compliance with clinical need and regulatory requirements., • Efficiently manage long-term care (custodial) patients, including ACO REACH patients in nursing facilities, • Participate in brief daily rounds for ACO REACH patients – discuss the change in status, condition with ACO REACH medical director, • Manage medical care of patients on skilled days; ensure adequate visits according to contract requirements and medical necessity; effect safe and timely discharge from skilled level of care. Requirements are defined in accordance with applicable legal and regulatory standards, • Conduct (or delegate, as appropriate) timely monthly visits to all custodial patients in designated service area in accordance with California Title 22 requirements., • Respond to direct phone calls and pages from 7:00 AM to 6:00 PM, Monday through Friday, according to CCMD policy (see Clinical Operations Manual; Section 3, Communications)., • Initiate adequate daily communication with Call Center for review and follow-up of non-critical calls, pages, requests for orders, lab results, etc. Provide clear direction for nurse callbacks., • Thorough and accurate medical documentation of all visits using SOAP format in group EMR., • Dictate timely discharge summary for skilled patients returned to care of PCP., • Participate equally in shared daytime weekend call with option to participate in overnight and weekend call for additional pay, • Participate in QI program and Peer Review, • Participate in utilization management program, • Attend medical staff meetings, • Active, ongoing patient/family communication., • Appropriate CPT and ICD10 coding and daily submission of billing forms to office. The Supervising Physician is responsible for coordinating rounding schedules and team-specific work processes in collaboration with the clinical team. Patient visits are prioritized based on new admissions, (whether patients are skilled or custodial), acuity of skilled patients, any changes in patient condition, follow-up of on-call phone log activity, family requests and routine (for subsequent custodial visits). Generally, Nurse Practitioners will be available to perform the admission history and physical, alternate routine custodial visits, and regular skilled and medically necessary visits as appropriate. They will also support the physician by handling laboratory results and responding to family and facility calls regarding patient care. These activities need to be coordinated between team members so that expectations are clear. Urgent pages require response within 15 minutes and routine pages within 60 minutes. In any case where clinical concerns or risk or quality issues exist, the NP is responsible for addressing these with the supervising physician. (See Figure 2.1) Rounding is usually done Mondays through Fridays, although flexible schedules for weekend rounding may be arranged in consultation with the Supervising Physician. Visit Requirements Both physicians and nurse practitioners perform patient visits. Requirements for various types of visits are defined in accordance with the Federal Omnibus Reconciliation Act of 1987 (OBRA), Title 22, Physician Responsibility Standards, applicable state law (see Appendix D, Legal and Regulatory) and individual facility policies. Nurse Practitioners will perform authorized medical services utilizing approved standardized procedures as contained in the Nurse Practitioner Standardized Procedures Manual (Appendix F, Nurse Practitioner Standardized Procedures.). Salary Range:$220,000.00 To $260,000.00 Annually Company DescriptionCareConnectMD is a provider enabling organization dedicated to caring for frail, elderly, and medically complex populations. With 22 years of experience managing care for institutionalized patients, we’ve developed an integrated care delivery model that seamlessly supports patients as they transition across care settings—from inpatient to post-acute care, and ultimately, to wherever they call home. Our expert clinicians specialize in symptom management, supportive care, advanced care planning, telemedicine, and medical crisis prevention, ensuring patients receive high-quality, coordinated care while empowering families with the guidance they need. As a multi-state ACO focused on the Long-Term Care population, CareConnectMD is redefining care for those who need it most—bridging gaps, improving outcomes, and enhancing quality of life.CareConnectMD is a provider enabling organization dedicated to caring for frail, elderly, and medically complex populations. With 22 years of experience managing care for institutionalized patients, we’ve developed an integrated care delivery model that seamlessly supports patients as they transition across care settings—from inpatient to post-acute care, and ultimately, to wherever they call home.\r\n \r\nOur expert clinicians specialize in symptom management, supportive care, advanced care planning, telemedicine, and medical crisis prevention, ensuring patients receive high-quality, coordinated care while empowering families with the guidance they need.\r\n \r\nAs a multi-state ACO focused on the Long-Term Care population, CareConnectMD is redefining care for those who need it most—bridging gaps, improving outcomes, and enhancing quality of life.