Cleaning Operations Supervisor
7 days ago
Lafayette
Job Description Cleaning Operations Supervisor Job Description The Cleaning Operations Supervisor supports daily field operations by providing cleaning services as needed, training and coaching cleaning technicians, inspecting quality, and ensuring every job is completed according to Work Orders and company standards. This role also provides office and logistical support including scheduling assistance, supply management, and handling client communication when issues arise. This position is expected to uphold and reinforce Come Back Clean Maid Service LLC’s core values of Trust, Integrity, and Excellence. Key Responsibilities & Duties Leadership, Training, and Coaching • Learn, follow, and help train technicians using the Speed Cleaning training system, • Support onboarding of new technicians (field training, policies, expectations, best practices), • Monitor technician performance and provide clear coaching, correction, and encouragement, • Help technicians with questions, mapping, job access, check-in/check-out processes, and workflow, • Provide cleaning services according to Work Orders, including routine, deep clean, and move-in/move-out services when required, • Use and handle cleaning chemicals, tools, and equipment safely and effectively, • Inspect jobs for quality and completeness (your work and technicians’ work), • Confirm all checklist items and client preferences are followed as outlined in Work Orders, • Maintain a 4-star and above customer satisfaction standard (team and personal performance), • Clock in/out and ensure technicians clock in/out using the designated company process/app, • Ensure accurate job reporting, notes, and completion updates in Maid Central, • Document and report unusual conditions or concerns at jobs (damage, hazards, excessive clutter, pests, etc.), • Communicate with clients professionally and positively while on-site, • Handle client concerns and complaints calmly and solution-focused, following company procedures, • Report changes in job conditions that do not match the Work Order (scope concerns, access issues, safety risks), • Answer phones as assigned and route calls to the correct team member, • Take accurate messages and follow up or relay urgent matters quickly, • Maintain and order cleaning supplies, equipment, and office supplies, • Mix/refill cleaning solutions, refill jugs, and keep tool shelves stocked, • Create and maintain technician kits (startup kits, replacements, specialty items), • Monitor uniform inventory and maintain an updated uniform list, • Perform basic equipment checks and upkeep, • Check vacuums, replace bags, clean/maintain as needed, • Clean and sanitize commonly used tools/equipment, • Wash/coordinate laundering of towels/cloths per company process, • File paperwork and maintain organized records per company procedures, • Run business errands as needed (supply pickup, equipment pickup/drop-off, special job needs), • Maintain confidentiality and keep safe all private customer information and property, including (but not limited to) Work Orders, alarm codes, customer schedules/whereabouts, home contents, and personal possessions, • Handle client belongings with care and respect, • Follow all company safety policies and guidelines, • Wear the required uniform and maintain a clean, professional appearance, • Professionally represent Come Back Clean Maid Service LLC at all times, • Maintain, wash, and replace work apron/uniform items as needed, • Prior residential cleaning experience required (supervisory or lead experience preferred), • Strong communication skills with clients, technicians, and office staff, • Organized, dependable, and able to manage multiple priorities, • Ability to coach others and uphold quality standards consistently, • Comfortable using Maid Central (or similar software) to document jobs, notes, and checklists, • A Company That Cares – We bring peace, care, and a touch of love to every space we touch., • Weekly Pay & Tips – $22/hour, • Comprehensive Paid Training – We set you up for success from day one., • Work-Life Balance – No late evening or weekend shifts!, • Paid Time Off & Holidays – Enjoy well-deserved breaks for those working Full-Time., • Advancement Opportunities – We invest in your growth and leadership development., • Drama-Free, Positive Work Environment – We believe in respect, teamwork, and mutual support. No gossip, negativity, or unnecessary stress—just a friendly, uplifting atmosphere where everyone feels valued.Company DescriptionCome Back Clean is a locally owned and operated residential and commercial cleaning company built on trust, consistency, and care. We don’t believe cleaning is “just a service”—it’s about creating healthier homes, more productive workplaces, and peace of mind for the people we serve. Every visit is guided by high standards, attention to detail, and a genuine commitment to doing the job right the first time. What sets Come Back Clean apart is our people-first approach. Our team is trained, supported, and empowered to take pride in their work, because we believe great results start with a great culture. We combine professional systems, clear communication, and dependable service with a personal touch you only get from a local company that truly cares about its community.At Come Back Clean, we deliver a meticulous, high-quality cleaning experience you can trust. With a focus on attention to detail, open communication, and integrity, we ensure your home is more than clean—it’s refreshed and inviting. Come back to a space that truly feels like home.