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Job Description CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. Our Team is Growing! We are looking for an IT Specialist who is knowledgeable in basic computer troubleshooting and is also thoughtful, organized a great communicator, and a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware, and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers. Position Summary: IT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management. Job Description: · Provide IT support services to commercial and residential customers. · Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants. · Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts · Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs · Diagnose and resolve technical hardware, software, and network issues · Perform proactive system maintenance on internal and client IT infrastructure · Create, update, and refine IT infrastructure and services documentation · Research issues using available information resources · Management of IT vendors and service providers · Document all help desk interactions and resolutions in the appropriate ticketing tool · Proactively identify and recommend corrective actions to avoid potentially serious outages · Inform management of recurring problems · Remain current with industry changes/trends in IT · Refine existing and develop new SOPs · Other duties as assigned Benefits: · Competitive salary · Annual performance bonus · On the job learning · Retirement account · Generous Paid Time Off · Positive work environment Qualifications: Minimum Required Education & Experience · 2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience. Preferred, but not required: · Knowledge of IT best practices in supporting corporate customers · Basic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers. · Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus · Basic PowerShell, batch file creation, and Putty · Application packaging, testing, and deployment with MS Intune Knowledge, Skills & Abilities: · Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skills · Self-starter who proactively identifies issues and proposes solutions · Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies · Experience with SQL Server and MySQL · Knowledge of VoIP telephony systems · Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding · Related experience and training in troubleshooting and providing Help Desk Support Responsibilities of this role require that the incumbent work from home, post initial onboarding/training. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication. CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based on your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. This is a Remote (work from home) position. Powered by JazzHR 9cpYlOk5BQ

Job DescriptionDescription: About Brook Inc Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Requirements: Key Responsibilities: • Provide strategic administrative support to the executive team based in multiple Brook office., • Manage the administration of the Seattle office, and support / provide assistance to the other Brook offices as needed., • Coordinate and oversee administrative duties to ensure efficient office operations, • Build and design PowerPoint decks to help put together proposals and presentations, • Be a true strategic executive partner anticipating the needs of our executive team, and weighing the impact of changing priorities which may require independent decision making., • Calendar and Meeting Management: Coordinate the executive team's calendar, scheduling of appointments, meetings, and travel arrangements., • Prepare meeting agendas, PowerPoint presentations, and documentation. Attend meetings where appropriate, take minutes, and follow up on action items., • Develop an understanding of our priorities and coordinate Executives time in a way that promotes productivity and efficiency., • Alignment to our mission and values, • 4+ years experience supporting C-level and senior executive team members., • Experience supporting multiple executives at one time., • Strong attention to detail when handling priorities, projects, and deadlines., • Ability to be constructively direct and able to disagree without being disagreeable., • Excellent written and verbal communication skills, time management skills and ability to multitask and prioritize work., • Strong attention to detail and problem-solving skills., • Able to communicate professionally both internally and externally with guests, vendors, interview candidates and board members., • Excel in an ambiguous, high-growth, fast paced organization., • Comfortable across different time zones, more specifically PST, EST and Australia., • High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth., • Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered., • Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one., • Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches., • Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team., • Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Healthcare Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage. If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays. Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care. Mental Healthcare As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health. Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable. Financial wellness Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks. Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000. Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed. We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook. If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency. We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.