Account Manager, InsurTech
5 days ago
Austin
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Account Manager, Insurance Introduction to the Team: Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Make an impact! At Expedia Group, our purpose is to bring the world within reach for every traveler. If you seek a collaborative, rewarding and exciting environment and are passionate about our customers' experience, you will love the InsurTech team! In InsurTech, we provide confidence to book, peace of mind, and protection when the unexpected happens for our travelers globally through an innovative portfolio of risk-based products. The Account Management team plays a vital role in building, maintaining, and optimizing relationships with our travel insurance supply partners. As an Account Manager, you will oversee a segment of our strategic partnership portfolio, drive performance, and support the negotiation and execution of key initiatives. You’ll cultivate C-level relationships, act as a trusted advisor, and align partner roadmaps with our InsurTech priorities. This role requires solving complex challenges, coordinating cross-functional teams, and ensuring seamless, high-impact launches across both B2C and B2B channels. In This Role, You Will: • Own and grow a segment of our strategic partnership portfolio, serving as a trusted advisor to supply partners. Guide alignment of partner roadmaps with InsurTech priorities, and drive the successful, timely delivery of high-impact initiatives., • Take ownership of partner problems and challenges, leading and driving both internal and external solutions to optimize partnerships and unlock business value, • Drive end-to-end supply partner management, including opportunity exploration, performance tracking (e.g., NPS, attach rate, claims, profitability), process optimization (SOPs, SLAs, dashboards), issue resolution (technical, regulatory, compliance), business reviews, and contract support., • Find opportunities to collaborate across a range of internal teams (Product, Revenue Management, Legal, Analytics, Finance, Customer Experience, and Development) in the US, Europe, and Asia, • Seek out and share knowledge of new industry developments and shifts in the competitive landscape Experience and Qualifications: • You have a proven track record of thinking strategically, using sound business judgment, and driving exceptional business results with a demonstrated ability to develop and execute complex strategic growth plans, • You naturally build relationships and possess expert-level interpersonal and communication skills that allow you to rapidly earn trust and establish yourself as a trusted advisor across diverse internal and external stakeholders, • You negotiate creatively with the ability to think both "big picture" and operate in complex details, engaging in discussions that create maximum value and sustainability for all parties while moving others toward favorable positions through compelling rationale and expertise, • You are biased toward action with a voracious get-it-done attitude, even in the face of ambiguity, • You excel at driving organizational change through influence rather than authority, with the ability to move stakeholders toward strategic positions by communicating compelling rationales and building consensus across diverse groups with competing priorities, • Passion for using structure, data, and creativity to drive better decision-making, • Executive presence with gravitas and credibility to engage confidently with C-suite leaders, and senior executives, representing the organization with professionalism and strategic insights, • You have 5-7 years of experience in enterprise-level account management, ideally in an Insurtech or insurance environment with demonstrated expertise in account management, portfolio management, and/or management consulting., • Focus on execution, displaying superior discipline, attention to detail, organization, time management and prioritization skills, • Ability to operate with flexibility in a fast-paced, constantly evolving, and collaborative environment The total cash range for this position in Seattle is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. ___. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the ___. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is ___. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.