Tampa
Job Description Position Overview: The Shift Manager leads the day-to-day operations of the guest services department. The ideal candidate achieves Wright’s goals by providing an exceptional experience to every guest. The individual is skilled at managing & supervising, organizing & executing the daily and weekly plans, and ensuring that our guests return again and again. The Shift Manager is responsible for opening and/or closing the restaurant. Duties & Responsibilities: • Supervise all guest service operations., • Plan and prioritize the daily & weekly work schedules of Guest Service staff—setting time limits and requirements for each task assigned, adjusting based on forecasts, current orders, and par for all products in house., • Coordinate with the other culinary stations and guest services department, providing the information and lead time they need to prepare menu items for on-time service., • Prepare each order the Wright way, meeting the guests’ expectations. Always have the order ready on time., • Use and follow recipes for every batch, measuring each ingredient precisely., • Ensure quality and portion size over maximizing yields. Minimize needless waste., • Promptly greet and assist guests and visitors anywhere on-premises. Share general information on Wright’s: history, business hours, and directions., • Follow safe food handling and sanitation procedures; assist all other areas with meeting these standards., • Maintain one’s workstation and other associated areas in a clean, safe, and organized condition; assist all other areas with meeting these standards., • Keep all equipment and tools in peak condition, including routine maintenance and minor repairs., • Create a clean, safe, comfortable and welcoming atmosphere front-of-the-house and back-of-the-house., • Cheerfully participate in a workplace filled with warm greetings, friendly smiles, helping hands, and freely shared knowledge., • Perform daily and weekly administrative tasks e.g. checklists, station counts, etc., • Assist and support other departments to ensure every guest gets the Wright’s Experience and meets required standards and performance levels., • Opening and/or Closing the Restaurant. Key Skills & Requirements • Operate a variety of culinary equipment and tools when assisting other stations., • Preferably 6 months experience as a team lead, shift leader, manager, or supervisor for a high-volume restaurant, catering company, bakery, or similar food service operation., • Communicate with effective verbal and written skills with guests, managers, and staff, • Calm, flexible demeanor for handling the pressure of simultaneously coordinating a wide range of tasks, especially during high-volume times., • Solve problems with minimal disruption to guests; seek assistance as needed to ensure guests receive a great experience., • Servsafe Certified, • Work productively with limited supervision., • Attentive to detail. (Note that some tasks require a very high level of accuracy to properly meet the standards of that task.), • High standards of personal hygiene & appearance., • Balancing, twisting, bending, stooping, walking, reaching, lifting, pulling, pushing, and climbing., • Frequently lifting or moving heavy items up to 50 pounds., • Standing in place for long periods of time., • Comfort with working in a very fast-paced, crowded environment with co-workers and guests., • Consent to both pre-employment and post-hire reasonable suspicion drug testing., • Consent to a pre-employment background check (criminal and driving). Paid Time Off * Sick Days * Flexible schedule options * Tuition Reimbursement * Employee Discounts * Training & Opportunity for Advancement * Employee Assistance Program * 401(k) with matching * Major Medical, Dental, Vision, STD/LTD, Life & Supplemental including: accident, critical care, hospital indemnity, identity theft, legal, caregiving assistance for full time employees. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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