Callcenter - Milanmark

Job Summary Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service. Key Accountabilities • Resolve Escalated Technical Issues: Address and manage technical problems escalated from the field to ensure prompt resolution., • Ensure Performance and Continuous Improvement: Be accountable for the performance and continuous improvement of service for assigned instruments, meeting key metrics such as First Time Fix rate, IFR, response time under 24 hours, and cost efficiency., • Train Field Service Engineers (FSE): Keep the FSEs trained on the assigned instrument platforms to ensure they are equipped with the latest knowledge and skills., • Provide Technical Support: Offer telematic, voice, or on-site support to FSEs for technical troubleshooting and guidance. As well, provide technical support to the assigned customers, • Maintain Technical Documentation: Ensure that all necessary and up-to-date technical documentation for assigned platforms is available and accessible to FSEs., • Liaise with Manufacturers: Maintain regular communication with the instrument manufacturers, escalating issues and following up on improvements., • Oversee Service Operations and Supervise Units: Supervise the operations of assigned units and review service performance with the Business Unit., • Define Spare Parts and Stock Requirements: Define appropriate stock levels in the warehouse and for car stock to ensure repairs are completed within the committed timelines., • Generate Performance Reports: Regularly generate and review reports on the quantitative and qualitative performance of service operations for assigned platforms., • Refield Instruments and Test Modules: Refurbish and test instruments and modules in the workshop to ensure they meet operational standards before deployment. Networking/Key relationships Other roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain. Minimum Knowledge & Experience required for the position: Education: Relevant technical background, such as Industrial, Electronic, Informatics, Telecommunications Engineering, or similar fields. Experience: Experience in technical service support. Additional Skills/Knowledge: • Good interpersonal skills: Strong predisposition and enthusiasm for creating highly collaborative working relationships and fostering team building., • Adaptability: Must be adaptable and flexible in work assignments and situations. Skills & Capabilities: -Fluent in verbal, written, and presentation skills. -Information systems. -Impact and influencing. -Leadership. -Analytical and technical skills. -Team building. -Strong motivational and interpersonal skills. -Creative thinking. -Interpreting data. -Problem-solving. -Interpersonal skills. Travel requirements: -20% of time

About Us FEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Key Responsibilities • Deliver excellent customer support to Turkish-speaking clients., • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Identify, troubleshoot, and resolve issues or escalate when necessary., • Record all interactions accurately in the company’s CRM system., • Collaborate with internal departments to optimize customer satisfaction., • Represent FEDCEL GROUP, S.L. with integrity, empathy, and dedication in every interaction.Requirements, • Fluent Turkish (native level) and good command of English (working proficiency)., • Excellent communication and interpersonal skills., • Strong problem-solving ability, patience, and professionalism., • Basic computer literacy (MS Office, CRM systems, or similar tools). 📍 Office Address: Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona 🏢 Company: FEDCEL GROUP, S.L.

BELAMER es una marca de ropa de baño sostenible de Barcelona. Nuestra esencia se basa en la creación de prendas de calidad a través de la elegancia y el minimalismo. Con el compromiso de utilizar solo los mejores materiales reciclados, cada una de nuestras creaciones está meticulosamente hecha a mano de forma local. ADMINISTRATIVA/CONTABLE Y ATENCIÓN AL CLIENTE Buscamos a una persona para incorporarse a nuestro departamento de Administración y Atención al Cliente. Si tienes experiencia en tareas administrativas, gestión contable y comunicación con clientes, y además te apasiona el mundo de la moda, te estamos buscando. Valoramos mucho la atención al detalle, la capacidad de organización y unas habilidades comunicativas excelentes. Formarás parte de un equipo dinámico dentro de una marca de bikinis en crecimiento, y tu papel será clave para garantizar una gestión eficiente y una buena atención al cliente. RESPONSABILIDADES CLAVE: • Gestión administrativa y apoyo al departamento contable (facturas, albaranes, conciliaciones, etc.)., • Preparación de informes de ventas, devoluciones..., • Atención y seguimiento al cliente a través de correo, WhatsApp y redes sociales., • Apoyo en la gestión de pedidos, devoluciones, consultas posventa y otras incidencias., • Coordinación y apoyo a otros departamentos: comercial, producción y logística., • Coordinación con el almacén para asegurar el correcto envío de los pedidos., • Control de stocks y apoyo en pedidos a tiendas. HABILIDADES CLAVE: • Conocimientos de contabilidad., • Dominio de ofimática (Excel, Word) y programas de gestión., • Buen nivel de catalán, castellano e inglés (oral y escrito)., • Habilidades comunicativas, organización y capacidad para trabajar de forma autónoma., • Capacidad para trabajar tanto de forma autónoma como en equipo., • Habilidades analíticas y multitarea., • Capacidad para resolver problemas., • Se valorará interés por el sector de la moda o el comercio electrónico (e-commerce). QUÉ OFRECEMOS • Contrato de 40 h/semana., • Estructura tipo start-up: equipo pequeño y ambiente joven., • Formar parte de una marca de moda sostenible en crecimiento., • Inicio: noviembre de 2025., • Contrato indefinido