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Director/a de Restaurante

hace 7 horas•49 vistas

Restaurant Director

strategic oversight, coordination, and leadership across all outlets.
Primary focus shifts toward ensuring consistency, operational efficiency, and profitability across multiple restaurants while also maintaining a high standard of customer service and employee satisfaction in each location.
Key Responsibilities (Multi-location Management):

Multi-location Operational Management:

   - Oversee daily operations across both restaurant locations, ensuring all sites meet company standards.
   - Set and enforce policies, procedures, and best practices for all locations to ensure consistency in service, quality, and customer experience.
   - Visit each location regularly to assess performance, address operational issues, and provide on-the-ground support as needed.
   - Coordinate logistics between both locations, ensuring efficient use of resources (staff, equipment, inventory) and addressing any cross-location operational challenges.

Leadership and Staff Development:
   - Manage a team of General Managers or Location Managers at each restaurant, providing guidance, support, and performance feedback.
   - Develop leadership teams within each location, ensuring they are aligned with company goals and values.
   - Implement and oversee training programs across locations to maintain high standards of service and operational efficiency.
   - Foster a culture of teamwork, accountability, and continuous improvement across all locations.
Customer Experience and Brand Consistency:
   - Ensure all locations deliver a consistent guest experience, maintaining high service standards, food quality, and ambiance.
   - Monitor customer feedback from all restaurants and implement strategies to enhance guest satisfaction across the entire group.
   - Develop initiatives to build brand loyalty and customer retention across locations, while tailoring approaches to fit the unique needs of each location’s market.
Financial Management and Reporting:
   - Develop budgets and financial forecasts for each location and the overall portfolio, ensuring cost controls, revenue targets, and profit margins are achieved.
   - Analyze financial reports from each restaurant, identifying trends, areas for improvement, and opportunities to maximize profitability.
   - Implement strategies to optimize labor and food costs across all locations.
   - Collaborate with management teams to improve performance in underperforming locations and replicate successful strategies across the group.
Marketing and Growth Strategy:
   - Oversee the marketing strategy for each location, ensuring local promotions and events align with the overall brand.
   - Collaborate with marketing teams to roll out regional or company-wide promotions and campaigns.
   - Work on business development initiatives to identify opportunities for expanding into new markets or improving market share in existing locations.
Vendor and Supply Chain Management:
   - Negotiate contracts and pricing with suppliers on behalf of all locations to leverage volume discounts and ensure consistency in product quality.
   - Manage centralized inventory and supply chain processes to improve efficiency and reduce costs.
   - Oversee vendor relationships to ensure timely delivery of products and services to each location.
Compliance and Risk Management:
   - Ensure that all locations comply with local, state, and federal regulations regarding health, safety, and labor laws.
   - Implement and monitor safety protocols and ensure each location passes health and safety inspections.
   - Develop and oversee emergency response and risk management plans for each restaurant.
Growth and Expansion:
   - Identify potential new locations for expansion, conducting market research and feasibility studies to support business growth.
   - Lead the planning and execution of opening new locations, including staffing, marketing, and operational setup.
   - Ensure that new locations align with the overall company brand and operational goals.

Skills and Qualifications:

Multi-unit leadership experience: Proven track record of successfully managing multiple locations in a hospitality or restaurant setting.
Strategic and analytical mindset: Ability to analyze operational and financial data across multiple locations to drive improvements and growth.
Strong communication and interpersonal skills: Ability to effectively manage and communicate with multiple teams across locations, ensuring alignment and cohesion.
Operational expertise: In-depth knowledge of restaurant operations, health and safety regulations, and food safety standards at a multi-location level.
Problem-solving and decision-making: Ability to make quick decisions, solve complex problems, and provide guidance to management teams across locations.
Adaptability: Comfortable working in a fast-paced, dynamic environment, adapting strategies as needed to address the unique needs of each location.

Expérience:

Several years of experience in restaurant operations management, ideally in multi-location or chain restaurant environments.
Experience overseeing a region, group of restaurants, or multiple locations with demonstrated success in improving operational performance and profitability.

This position is essential for ensuring the successful operation of all restaurant locations under their purview, driving efficiency, customer satisfaction, and growth across the board.