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This role is integral to delivering a premium technical support experience for our customers who have opted for Platinum Support—an enhanced service offering with a 12% uplift on the subscription value. The PSM will manage a portfolio of 14 customers, representing an Annual Recurring Revenue (ARR) of $13.4 million. Role Summary The PSM serves as a trusted technical advisor and liaison, ensuring a seamless support experience by bridging communication between Support, Engineering, and Product teams. This role requires a strong understanding of both the technical and business aspects of each customer’s ServiceMax implementation and acts as the customer’s Technical Account Manager post-implementation. Key Responsibilities • Build and maintain strong relationships with key business and technical stakeholders across assigned accounts., • Lead regular case reviews and performance metric discussions. Provide timely updates on customer issues and account health to internal teams and leadership., • Participate in customer-facing meetings, including Quarterly Business Reviews., • Represent the customer’s voice internally to drive continuous improvement., • Manage escalated issues in collaboration with the Escalation Manager., • Understand and communicate customer-specific customizations and technical needs. Collaborate with Account Managers to coordinate: Upgrades and rollouts ○ Maintenance schedules ○ Company events and communications •, • Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews., • Share technical best practices and relevant updates with customers., • Contribute to and review knowledge base articles, especially those related to Platinum Support processes. Required Skills & Experience • Salesforce and/or ServiceMax previous experience, • Strong organizational and communication skills., • Ability to work effectively in a globally distributed team across time zones, • Minimum of 5 years of experience in software technology, ideally in a support capacity., • Familiarity with cloud-based environments, including SaaS and PaaS., • Bachelor’s degree in an IT-related field or equivalent professional experience., • English / Spanish and/or French language., • Willingness to travel occasionally. Preferred Qualifications • Salesforce Administrator 201 and/or Advanced Administrator 211 certifications., • Project management experience. Familiarity with technologies supporting, • Familiarity with technologies supporting SaaS applications (e.g., XML, Web Services, HTML, PHP, .NET, Java, JavaScript).

Atención al Cliente – Ceuta (Turnos Rotativos) Estamos ayudando a una empresa en plena expansión dentro de la industria del juego y las apuestas a crear un nuevo equipo operativo en Ceuta. Buscamos personas entusiastas, motivadas y dedicadas para unirse de inmediato a un equipo en formación. Esta es una oportunidad única para formar parte de una nueva operación, diseñar la experiencia del cliente y crecer profesionalmente en un entorno dinámico y de rápido ritmo. Como asesor/a de atención al cliente, estarás en el centro de la experiencia de los jugadores, trabajando estrechamente con el/la responsable del equipo y asegurando que cada interacción se gestione con profesionalidad, cuidado y una clara orientación al cliente. 🌏 Ubicacion: Trabajo remoto desde Ceuta. 🔸 Idiomas: Español (nativo/fluido) e Inglés (Intermedio) 💰 Atractivo salario Lo que harás: • Interactuar con los jugadores a través de teléfono, correo electrónico y chat en vivo, • Ofrecer un soporte de alta calidad y asegurar que los jugadores se sientan valorados, • Adquirir un conocimiento profundo de nuestros productos y servicios, • Supervisar el panel de soporte y adaptarte a las prioridades cambiantes, • Colaborar con tareas de traducción cuando sea necesario, • Gestionar comprobaciones de identidad, verificación de cuentas y otra información sensible con gran atención al detalle Lo que buscamos: • Dominio del español y del inglés, con sólidas habilidades de comunicación, • Capacidad para realizar múltiples tareas de manera eficaz y trabajar de forma independiente, • Un enfoque proactivo, autónomo y con mentalidad colaborativa, • Seguridad en la comunicación y auténtica pasión por ayudar a los demás, • Experiencia previa en un puesto de atención al cliente en un entorno dinámico y multitarea, • Una actitud centrada en el cliente y compromiso con la resolución de incidencias en el primer contacto, • Disposición para crecer a través del feedback y la formación continua, • Manejo de herramientas de Microsoft Office como Word, Excel y PowerPoint Este puesto ofrece una oportunidad fantástica para desarrollar tus habilidades, formar parte de un equipo en crecimiento y contribuir directamente al éxito de las operaciones de atención al cliente de nuestro cliente. Si estás listo/a para unirte a un entorno dinámico donde cada interacción cuenta, estaremos encantados de conocerte.

Location: Remote (Madrid, Spain), Investment team based in A Coruña A specialist asset management firm with a strong track record across both listed UCITS funds and private equity closed-ended funds. With an entrepreneurial culture and a client-centric mindset, the firm is dedicated to providing innovative investment solutions to institutional investors and wealth management platforms. The team prides itself on deep product expertise, strong investor relationships, and a dynamic approach to fund distribution. The Opportunity This is a high-profile opportunity for an experienced Account Manager to join the distribution and investor relations team based in Madrid. You will work closely with the investment team located in A Coruña, managing and developing relationships within the institutional distribution channel, with a particular focus on wealth management clients. The role offers the chance to work across both liquid (UCITS) and illiquid (private equity) strategies, driving business development and strengthening the firm’s presence in key markets. Key Responsibilities • Develop and manage relationships with institutional investors, wealth managers, and private banks, • Drive distribution of both UCITS and private equity closed-ended funds across target channels, • Act as a trusted point of contact for clients, providing product updates and investment insights, • Partner with investment and product teams in A Coruña to tailor solutions for client needs, • Support capital raising initiatives and contribute to the development of the distribution strategy, • Represent the firm at client meetings, conferences, and industry events What We’re Looking For • 4–7 years of experience in fund distribution, investor relations, or institutional sales, • Strong network within the institutional/wealth management distribution channel, • Knowledge of both UCITS and private equity fund structures, • Proven ability to raise and manage assets across multiple strategies, • Excellent communication, relationship management, and presentation skills, • Self-starter with an entrepreneurial mindset and ability to thrive in a dynamic environment, • Degree educated in Finance, Economics, Business, or related discipline Why Join? • Work across both liquid and private equity strategies in a growing, entrepreneurial firm, • Direct responsibility for institutional relationships and capital raising activities, • Join a collaborative team with a flat structure and high visibility to senior leadership, • Competitive compensation package with strong performance-based incentives, • Opportunity to make a real impact on the growth trajectory of the business Apply now with your CV to explore this opportunity.