Trabajos call center en El Guinardó - Page 2Crear alertas

Job Description Imagine being part of one of the most successful IT companies in Europe. Turn imagination into reality and apply for this exciting career opportunity in Devoteam. L2 SECURITY ANALYST We are seeking a Level 2 (L2) Security Analyst for our Security Operations Center (SOC), with solid experience in SIEM/SOAR solutions, especially Google SecOps, CrowdStrike NG-SIEM and Microsoft/AWS/GCP ecosystems. The ideal candidate will have extensive experience in creating threat detection use cases, and deep knowledge of EDR/XDR technologies and networks/communications. Main Responsibilities Detection and Response: • Analyze and investigate medium to high-complexity security alerts, with a goal of resolving 80% without escalation to L3, • Perform root cause analysis on complex incidents, documenting findings and recommendations, • Coordinate incident responses involving multiple systems and cloud platforms Detection Engineering: • Design, implement, and optimize detection use cases based on MITRE ATT&CK, • Tune correlation rules in SIEM and detection policies in EDR/XDR to reduce false positives, • Validate and test new detections before production implementation Platforms and Tools: • Operate and manage Google Chronicle SecOps, CrowdStrike Falcon Next-Gen SIEM and PaloAlto XSIAM as primary platforms, • Manage detections in Microsoft 365 Defender, Azure Sentinel, and AWS Security Hub, • Utilize PaloAlto Cortex XSIAM for threat analysis and investigations Continuous Improvement: • Develop automation scripts (Python/PowerShell) for repetitive tasks and alert enrichment, • Mentor and provide technical support to L1 analysts, • Contribute to technical documentation, playbooks, and operational procedures, • Participate in proactive threat hunting exercises Technical Requirements Essential: • Fluent English (C1/C2 level) - both written and verbal communication, • 2-4 years of experience in SOC operations, with at least 1 year in an L2 role, • Hands-on experience with at least two of these SIEM/SOAR platforms "Google Chronicle SecOps","Palo Alto XSIAM","CrowdStrike Falcon Next-Gen SIEM", "Microsoft Sentinel", • Demonstrable experience with EDR/XDR solutions (CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, Cortex XDR or Sophos), • Proficiency in query languages: KQL (Kusto), SPL (Splunk), or SQL, • Strong knowledge of networks and protocols: TCP/IP, DNS, HTTP/S, network traffic analysis, • Experience in Microsoft 365 environments (Exchange Online, Azure AD, Defender) Highly Valued: • Hands-on experience with PaloAlto Cortex XSIAM, Google Secops, CrowdStrike NG-SIEM, • Scripting/automation skills: Python, PowerShell, or Bash, • Experience developing detection use cases based on frameworks (MITRE ATT&CK), • Familiarity with threat intelligence platforms (SOCRadar, Google GTI, MISP) Certifications (Optional but Valued): • Platform-specific certifications: Microsoft Security Operations Analyst (SC-200), CrowdStrike Certified Falcon Administrator, or Google Chronicle Security Operations, • GIAC: GCIA, GCIH, or GCFA, • CompTIA Security+ or CySA+, • Certified SOC Analyst (CSA) from EC-Council Professional Competencies • Analytical capacity and critical thinking for complex investigations, • Excellent written communication for clear technical documentation, • Verbal communication skills to explain technical incidents to non-technical audiences, • Service orientation and ability to interact professionally with internal clients, • Effective time management and prioritization under pressure, • Proactive mindset and oriented towards continuous improvement, • Collaborative work and willingness to share knowledge Employment Conditions • Contract Type: Permanent full-time position, • Work Model: Hybrid (Barcelona), • On-Call rotations WHAT YOU CAN LOOK FORWARD: • A challenging and exciting career with an international perspective and opportunities, • High level of trust and competency to make your own decisions, • A warm and talented culture with a focus on business, but knowing that family always comes first, • Access to international network of specialists within the organization to build your rep and skills At Devoteam we have created a culture of honesty and transparency, inclusion, and cooperation which we value a lot. We are looking for colleagues, who are highly motivated and proactive, not afraid of challenges. We are highly invested in the career path development of our employees, and we offer and support possibilities for further training, certification, and specialization.

¡Nuestros equipos siguen creciendo! Desde Leyton Energía estamos buscando un/a Teleoperador/a de atención al cliente y encuestas. ¿Cómo será tu día a día? • Realizar llamadas a clientes según listado proporcionado., • Confirmar que la instalación se ha realizado correctamente., • Registro de incidencias o sugerencias en el sistema. ¿Qué necesitas para triunfar en el puesto? • Experiencia: Se valorará experiencia previa en atención al cliente de particulares, tiendas, centros de llamadas (Call Center) o en la realización de encuestas telefónicas. Capacidad para trabajar con clientes B2C., • Habilidades comunicativas: Capacidad para mantener conversaciones fluidas, tono amable y profesional con los clientes. Escucha activa, empatía y paciencia., • Orientación al cliente: Vocación de servicio e interés genuino por conocer la opinión del cliente y contribuir a la mejora del servicio., • Organización y responsabilidad: compromiso con la calidad del trabajo y una buena gestión de las comprobaciones. ¿Qué ofrecemos como tu futura empresa? • Contrato indefinido y plan de carrera dentro de una empresa líder, en pleno crecimiento y expansión., • Jornada completa con flexibilidad de entrada y de salida: L – J de 8:30-9:30 a 18:00-19:00 con 1h para comer. Los viernes, jornada intensiva de 8:00-8:30 a 15:00-15:30., • Jornada intensiva el mes de agosto., • Teletrabajo según política interna., • Beneficios sociales de seguro médico y retribución flexible en concepto dietas., • Frutas, café, e infusiones gratis ilimitadas en las oficinas., • Podrás disfrutar del día de tu cumpleaños libre.

⚡Do you dare to lead the digital transformation to create a more sustainable world? 🌳 At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you! Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. Barcelona Digital Technology Center is part of Schneider Digital: enabling Schneider-Electric digital transformation by delivering Business Requirements. Part of the Finance Center of Excellence you will be developing new user stories on Tagetik, our corporate management platform: focusing on financial consolidation, budgeting, planning, forecasting, and reporting. Location: Barcelona, relocation support provided What will you do? We are looking for experienced and motivated CCH Tagetik Developers and Senior Developers to join our growing Enterprise Performance Management (EPM) team. The ideal candidates will have a strong technical background in Tagetik development, particularly in the Analytics Information Hub (AiH), and a proven track record of delivering solutions for planning, budgeting, forecasting, and related EPM processes. This is a hands-on development role requiring deep technical expertise, problem-solving skills, and the ability to work closely with business stakeholders to translate requirements into scalable solutions. Key Responsibilities: • Design, develop, and implement solutions using CCH Tagetik, with a focus on Analytics Information Hub (AiH)., • Build and maintain Data Transformation Processes (DTPs), ETL pipelines, and SQL-based transformations within AiH., • Collaborate with business analysts and functional consultants to gather requirements and translate them into technical specifications., • Develop custom TQL scripts, business rules, and calculations to support planning and forecasting models., • Design and manage data models, including custom dimensions and hierarchies., • Integrate Tagetik with external systems using Tagetik Data Management tools and APIs., • Ensure robust security design, user provisioning, and access control within the Tagetik environment., • Participate in performance tuning, testing, and deployment of Tagetik applications., • Provide technical support, troubleshooting, and continuous improvement of Tagetik solutions. What qualifications will make you successful for this role? • +3 years of hands-on experience in CCH Tagetik development, and experience in AiH., • Analytics Information Hub (AiH): DTPs, SQL, ETL, data pipelines., • TQL (Tagetik Query Language) for scripting and business logic., • Data modelling and custom dimension design., • Tagetik Data Management and integration tools., • Experience in implementing Planning, Budgeting, and Forecasting modules., • Familiarity with Tagetik Consolidation is a plus., • Understanding of Tagetik architecture, deployment processes, and collaboration with IT infrastructure teams., • Secondary experience with other EPM tools such as:, • Oracle Hyperion Planning, • Oracle PBCS, • Essbase, • IBM Cognos TM1, • Strong analytical and problem-solving skills., • Excellent communication and collaboration abilities., • Flexibility to work in shifts and across time zones as needed. Preferred Qualifications: • Bachelor’s or master’s degree in computer science, Information Systems, Finance, or a related field., • Tagetik certification(s) or equivalent training in AiH and EPM modules. What will you get? We adapt to you: 🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. 💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. 🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. 📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. 🧘‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). 💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. We take care of you: 📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more! 🏄‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. 🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs. We empower you: 🎯 With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. 🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. 🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. 💗 You will have life insurance for your protection. 💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. 🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. 💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment. DIG24ERP Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations

Implementar y mantener playbooks, scripts y secuencias, adaptándolos por segmento (autónomos vs pymes). Requisitos imprescindibles 3+ años liderando equipos SDR, inside sales o call center en entornos tech / SaaS (alto volumen). Serás responsable del rendimiento operativo, del desarrollo del eq

¿Te gustaría trabajar en atención al cliente en el sector sanitario? No dejes pasar tu oportunidad e inscríbete. ¡Estamos deseando conocerte! Teladoc Health International somos la marca líder en el mundo en asistencia sanitaria virtual. Nuestros servicios abarcan todo el espectro de necesidades de atención médica, desde simples hasta complejas. Conectamos a nuestros usuarios con la atención primaria, salud mental y experta. ¿Cuáles serán tus funciones? Ofrecer un servicio de calidad al cliente para gestionar sus necesidades de acuerdo con los estándares marcados de Teladoc Health International. • Atender telefónicamente las necesidades de los asegurados. - Detectar las necesidades de los asegurados. - Toma de datos de forma telefónica y registrarlo en ficha MEC. - Dar alternativas en caso de negar una cobertura. - Ofrecer valoración médica en caso de reclamación del servicio. - Derivar a Atención al Cliente temas administrativos. - Realizar llamada saliente a funeraria para comunicar defunción. - Realizar llamada saliente a gestor asistencial para comunicar defunción. - Enviar mail de comunicación de siniestro de deceso. - Seguir y mantenerse actualizado de los protocolos internos de gestión, características particulares acordadas con las compañías y las políticas para cumplir con la ética de Teladoc Health International. - Comunicación de dudas por los canales correspondientes en Teams. - Realizar reciclajes y formaciones de nuevos skills. - Revisar diariamente mail y Teams con posibles comunicaciones de nuevos protocolos. - Revisar implementación de nuevos protocolos y consultar dudas al equipo de coordinación. ¿Qué esperamos de ti?- Estudios mínimos de FPI o Ciclo Formativo Grado Medio. - Valorable experiencia en atención al cliente/call center y/o haber trabajado anteriormente en sector sanitario. - Castellano y catalán nivel avanzado/nativo y valorable otros idiomas. - Persona con buena actitud, con orientación al cliente y con buenas habilidades comunicativas. - Habilidades informáticas. ¿Qué ofrecemos?- Contrato temporal hasta el 28 de febrero. - Jornada parcial de 20 horas semanales de lunes a viernes en horario de tardes de 16h a 20h. - Trabajo presencial en nuestras oficinas ubicadas en Barcelona. - Formación inicial de MAÑANAS durante las dos primeras semanas. - Oportunidad de trabajar en la empresa referente a nivel mundial en servicios asistenciales.

Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met. Adjust schedules in real-time based on call volume, agent availability, and other key factors. Support the workforce management team by preparing and analyzing real-time performance da

Tienes experiencia en la gestión de clientes de manera telefónica o chat / email? ¿Has trabajado en call centers gestionando y asesorando clientes? ¡Si buscas una nueva oportunidad laboral en una empresa del primer nivel, esta oferta es para ti!. Experiencia en Call Center, especialmente en serv

Grupo Servinform, somos una empresa de outsourcing, donde damos un servicio 360º a nuestros clientes.Actualmente la empresa la formamos más de 6.Call Center, Back Office, Telecomunicaciones, Marketing y Gestión Documental.Desde Ohmion, una de las empresas del grupo, actualmente incorporamos.Comer

Grupo Servinform, somos una empresa de outsourcing, donde damos un servicio 360º a nuestros clientes.Actualmente la empresa la formamos más de 6.Call Center, Back Office, Telecomunicaciones, Marketing y Gestión Documental.Desde Ohmion, una de las empresas del grupo, actualmente incorporamos.Comer

Danish-speaking Digital Marketing Advisor Global Tech Leader.This is your chance to bring strategy, creativity, and business acumen to one of the worlds most recognized digital platforms.Danish-speaking Digital Marketing Advisor.This is not a call-center role its a consultative position where you'll

El Centro Tecnológico del Notariado, constituido en 2002 por el Consejo General del Notariado (CGN), es la entidad encargada de liderar la transformación digital de la corporación notarial de nuestro país. Tendrás un papel clave en la resolución de cuestiones funcionales y técnicas de nuestro