Customer service agent jobs in Barcelona - Page 2Create job alerts

Are you motivated to help people enjoy the best possible customer experience?. Join an international company in Lisbon, provide efficient and friendly service, and build your career abroad in a multicultural environment. Assist customers via email, phone, and live chat.

Ticketdoor es una plataforma online diseñada para mejorar la experiencia de viaje, ofreciendo una amplia variedad de reservas para actividades, tours y eventos. Actuamos como un punto central donde los viajeros pueden encontrar y reservar fácilmente experiencias únicas: desde visitas a museos y entradas a parques temáticos, hasta tours privados y personalizados. En Ticketdoor no solo estamos construyendo productos, estamos formando un equipo que redefine cómo las personas exploran el mundo. Si te apasiona la atención al cliente, te motiva el crecimiento y te entusiasma trabajar en un entorno startup dinámico, nos encantará conocerte. Buscamos un Customer Service Agent, con contrato indefinido y disponibilidad para trabajar fines de semana. TU IMPACTO Como parte del equipo de Customer Service Experience, tendrás un papel clave en ofrecer una experiencia de cliente excepcional, antes, durante y después de la compra. Tu trabajo influirá directamente en cómo nuestros usuarios interactúan con la plataforma, asegurando que cada cliente se sienta acompañado, valorado y escuchado. FUNCIONES • Brindar una atención de alta calidad a través de los canales de email y chat, asegurando una experiencia excelente tanto en la etapa de preventa como en la postventa., • Gestionar operaciones de back-office, incluyendo resolución de casos especiales, seguimiento de valoraciones y procedimientos interbancarios., • Seguir protocolos establecidos, proponiendo mejoras y adaptándote a cambios de procesos., • Gestionar múltiples tareas y proyectos a la vez, manteniendo un flujo de trabajo organizado y proactivo. TU PERFIL • Tienes experiencia previa trabajando en entornos startup y manejando varios proyectos de forma simultánea., • Eres una persona comunicativa, empática y enfocada en resolver problemas., • Te organizas bien, aprendes rápido y actúas con iniciativa., • Conoces herramientas como Zendesk, Slack y Notion., • Trabajas bien bajo presión y sabes priorizar eficazmente., • Tienes español nativo y un nivel alto de inglés escrito; otros idiomas serán un plus., • Tienes flexibilidad para adaptarte a cambios puntuales en los horarios del equipo. ¿QUÉ OFRECEMOS? • Forma parte de un equipo joven, ambicioso y con muchas ganas de aprender!, • Contrato indefinido a tiempo completo, con disponibilidad de fines de semana., • Modelo de trabajo remoto, basado en Barcelona. La formación deberá realizarse presencialmente en la oficina.

Are you ready for a new life and work experience in Portugal? Join an award-winning customer service provider in Lisbon and support top international brands while developing your skills in a multicultural environment.Your responsibilities and impact as a Customer Service Agent:.Answer incoming custo

Your responsibilities and impact as a Banking Customer Service Agent:. From their Lisbon hub, they support some of the most forward-thinking brands with outstanding customer service. Previous experience in customer service or credit recovery is an advantage.

Are you motivated to help people enjoy the best customer experience? Would you like to work in Lisbon, the sunny capital of Portugal, and provide efficient, friendly and professional support while building strong customer relationships? This could be your next career opportunity abroad. Understandin

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As an IT Service Desk on our team, you will: • Provide 1st level support to the client workers, • Handle of IT requests or issues via phone, mail and chat or via self-service portal, • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests, • Be accessible and provide a first resolution rate by using internal knowledge databases., • Cooperate with client’s 2nd level service organizations and external service providers, • Provide support to client’s employees in the operation of user systems and peripheral devices Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a proficient or bilingual level of German and advanced English, • Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage, • Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software, • Have an analytical approach to complex issues, • Have experience in ITSM ticket systems (ideally in ServiceNow), • Knowledge of processes according to ITIL V4 good to have, • Have high customer and service orientation and high sense of responsibility, • Have a reliable and systematic way of working, • Are willing to learn and develop technical and soft skills and to work shifts, • Have high motivation and willingness to work in a global team If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: • Full time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00, • Salary 22000 euros gross/year + up to 2400 euros gross/year in bonus, • Great location in Barcelona, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1652360

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role As a Customer Service Representative in our team, you will: • Handle calls through CRM agent portal, • Create quotations and orders via SAP system, • Expedite and communicate expected delivery times to customers, • Offer basic product advice to individual customer needs (at least catalogue knowledge), • Provide first level technical assistance to help customers identify their requirements for products and services Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a proficient or bilingual level of Danish and advanced English, • Are minimum a high school graduate, • Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance, • Are customer oriented, have excellent communication skills and have a commercial attitude and awareness, • Have a business mindset will help you engage better with your contacts Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00, • Salary: 22000 euros gross/year up to 4000 euros gross/year bonus, • Great office location in Barcelona, • Friends hunting (referral) bonus, • Full paid training about the company and the project you will be working on, • Career development program and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1650913

At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldy’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in color cosmetics, skin care, hair care, hair color and fragrances. At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential. POSITION OVERVIEW This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as REVLON and our customer expect Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level . ESSENTIAL DUTIES & RESPONSIBILITIES Manage customer service activities to ensure excellent service: • Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment., • Follow up order status, delivery, pick & pack, invoice and documentation., • Solve issues related to orders from Order Entry to Invoice and cash collection., • Provide information to customer (external and internal) about OTB processes and status., • Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans., • Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate., • Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data Education & Experience: • Bachelor’s Degree preferably in business/ or supply chain management plus 3 -5 years’ experience, • Customer service knowledge, • Skills in Microsoft Office., • SAP knowledge of SD module or JDE, • Fluent in English language (C1) Skills: • Strong analytical capability and attention to detail, • Willingness to work difficult tasks through to completion, • Ability to collaborate with other departments to reach a common goal, • Strong understanding of Supply Chain principles, • Desire to learn and grow in the position and company, • English working proficiency required. Other European languages will be considered as an asset., • Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines

Job title: - Operations Supervisor Location: Barcelona Why TBO: • You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market., • We are the emerging leaders in technology led end-to-end travel management, in the B2B space., • Physical Presence in 47 countries with business in 110 countries., • We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer., • An open & informal start-up environment which cares. Top Sights During Your Role Stay (Key Expectations): • Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance., • Manages day-to-day processes and other duties as assigned., • Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively., • Provides feedback and coaching to Ops Executive., • Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals., • Proactively coach on upcoming issues or other potential escalation items before they become escalations., • Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner., • Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report., • Review performance reports with agents by completing quarterly reviews for team member., • Help drive innovation in refining and improving performance standards and processes., • Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge., • Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams., • Provide subject matter expertise for training, curriculum development and performance improvement initiatives., • Identifies service problems and conducts root cause analysis., • Assist with the onboarding and nesting of new hires., • Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners. Do you have what it takes (Must Haves): • Previous leadership experience in managing all aspects of a team of employees is strongly preferred., • Spanish + Italian, • Must have strong working knowledge of MS Office products., • Must be a strong team-player and work well with differing personalities., • Strong leadership required, with effective performance management and coaching techniques., • Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level., • Have strong organizational and analytical skills, with attention to detail and accuracy., • Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively., • Strong oral and written communication skills, always displaying a professional manner., • Passionate about improving customer service and reducing customer escalations.

Teladoc Health International is the world's leading brand in virtual healthcare. Our services span the entire spectrum of healthcare needs, from simple to complex. We connect our users with primary and mental health and expert care. The person who joins with us will manage and coordinate the reception and evolution of the cases received through communication between the parties involved, offering a quality service to the patient, and acting in accordance with the client's demands and the standards set by Teladoc Health International. Role and Responsabilities: • Attend to incoming requests (calls, emails, application, etc.) from various virtual care services (Expert Medical Opinion, Telehealth, mental health etc.), • Collect basic information about the patient, following the procedure., • Confirm if the patient is eligible for the service., • Create the case in the system., • Assign and send the case to the medical team., • Assist patients in resolving incidents., • Control and follow up on the management of open cases., • Support in the coordination of communications between physicians and patients., • Contact, if necessary, customers to gather information., • Be responsible for reviewing quality feedback surveys., • Escalate cases when there is backlog or there are specific needs that require supervisor review., • Follow and keep up to date with internal management protocols, particular characteristics agreed with companies and policies to comply with Teladoc Health International's ethics. Requisitions: • FP or Training Cycle in progress or completed. Training related to the field of health or experience in the health sector is valuable., • High or native level of English. Spanish and other languages is valuable., • More than 1 year in customer service and previous experience in call centers., • Person with communication skills, customer orientation and teamwork. Conditions: • Permanent position., • 28 hours per week in night shift (23:00h-7:00h) from Monday to Sunday (not everyday)., • Offices located in Barcelona., • Initial training., • Professional development in the world's leading company in healthcare services. For a more detailed look at our company and values, visit our website at At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Decowood es una marca internacional del sector del home&living con una identidad única. Creamos piezas de diseño real, natural, en tendencia y accesible, con la misión de hacerte conectar con tu hogar. Buscamos talento para nuestro equipo de Customer Service ES&FR. Pensamos en alguien cercano, con excelentes habilidades de comunicación y empatía, capaz de entender las necesidades y preocupaciones del cliente. Valoramos a quienes son organizados, mantienen la calma en situaciones desafiantes y ofrecen soluciones efectivas. Responsabilidades: • Atención telefónica y por correo electrónico a consultas de clientes, • Servicio postventa y gestión de incidencias, • Control y seguimiento de los plazos de entrega, • Trabajo en equipo y participación en la mejora continua del departamento de atención al cliente, • Hablar. Nos interesa mucho tu opinión. Requisitos: • Excelentes habilidades de comunicación y escritura, • Capacidad para resolver problemas y responder a las necesidades del cliente, • Iniciativa, autonomía y trabajo en equipo, • Alto nivel de español y preferible también francés e inglés. Cualquier otro idioma suma también., • Residir cerca de La Roca del Vallès o disponer de vehículo propio (opcional, según las necesidades del puesto), • Muchas ganas de aprender y actitud abierta Ofrecemos: • Un espacio de trabajo, amplio, bonito e inspirador, • 2 días de teletrabajo / semana, • Horario de 9-17.30h (pausa 30min comida). Viernes de 7-15h, • Filosofía PEOPLE CENTER - Poner el foco en las personas para obtener los mejores resultados, • Retribución flexible, • Sorpresas, eventos team building, • Magnetismo, carisma, magia

(Relocation to Abu Dhabi) ClearPeaks is a specialist consulting firm delivering services and solutions in "Everything Data" - Business Intelligence, Advanced Analytics, Big Data & Cloud, and Web & Mobile Applications. Founded in 2000, we have been a trusted partner to our customers in over 15 industry verticals and functional areas, with operations spanning Europe, Middle East, the United States, and Africa. ClearPeaks is part of a strategic alliance with synvert, a group of six successful full-service Data & Analytics (D&A) consulting firms, with a clear goal to become one of EMEA's largest D&A consulting companies. Our services are based on the latest market-leading enterprise technology platforms, and delivered by a dynamic team of expert consultants. Our strength lies in our ability to efficiently deliver customer insight and value, gained through our decades of experience with real-world challenges. As a Data Scientist, you will be responsible for identifying and implementing AI opportunities. We are seeking a highly talented, self-motivated, and customer-oriented candidate to join us. Responsibilities • Hands-on implementation of Machine Learning use cases, AI agents to automate business workflows, propensity modelling to roll out marketing campaigns, forecasting for demand prediction and assortment optimization., • Deploy, maintain, and monitor AI solutions. Design scenarios, schedule jobs to run batch models or APIs for on-demand serving, • Present to technical and or business stakeholdersPrepare and carry out presentations with the key business stakeholders involved in the projects to show the results of ML models to a non-technical audience and how they bring value to the business., • Gather business requirements from business users, and technically implement them to meet the requirements., • Defining business requirements, Document them, create wire frame, Communicate to Developers, Monitor Development, conduct internal testing and validate every KPI Numbers & Formulas., • Own and develop relationship with partners, working with them to optimize and enhance our integration., • Report on common sources of technical issues or questions and make recommendations to product team., • Communicate key insights and findings to product team. Requirements • 4+ years of prior experience in a Data Scientist role, • Strong Data Engineering skills and software development skills, • Expertise in Python and any one of the associated frameworks (scikit-learn, Tensorflow, PyTorch, h2o, etc.) for ML and DL, • Expertise in the concepts of Statistics, Machine Learning and Agent-based AI, • Knowledge in ML-Ops (deployment of models, model performance monitoring, data drift, rest API integration, simulations, etc.), • At least 3 Machine Learning project implementation experience in production, • Excellent communication and collaboration skills, able to explain complex effects and impacts in simple business terms., • Knowledge of optimization techniques (OR, MIP, ...) is a plus, • Knowledge on DataIku is a plus Our offer to you! • Be part of an international and talented team, enjoying an excellent work environment where people are passionate about what they do., • Possibility to grow inside the team, • 25 vacation days

Decowood es una marca internacional del sector del home&living con una identidad única. Creamos piezas de diseño real, natural, en tendencia y accesible, con la misión de hacerte conectar con tu hogar. Buscamos talento para nuestro equipo de Customer Service ES&FR. Pensamos en alguien cercano, con excelentes habilidades de comunicación y empatía, capaz de entender las necesidades y preocupaciones del cliente. Valoramos a quienes son organizados, mantienen la calma en situaciones desafiantes y ofrecen soluciones efectivas. Responsabilidades: • Atención telefónica y por correo electrónico a consultas de clientes, • Servicio postventa y gestión de incidencias, • Control y seguimiento de los plazos de entrega, • Trabajo en equipo y participación en la mejora continua del departamento de atención al cliente, • Excelentes habilidades de comunicación y escritura, • Capacidad para resolver problemas y responder a las necesidades del cliente, • Iniciativa, autonomía y trabajo en equipo, • Alto nivel de español y preferible también francés e inglés. Cualquier otro idioma suma también., • Residir cerca de La Roca del Vallès o disponer de vehículo propio (opcional, según las necesidades del puesto), • Un espacio de trabajo, amplio, bonito e inspirador, • 2 días de teletrabajo / semana, • Horario de 9-17.30h (pausa 30min comida). Viernes de 7-15h, • Filosofía PEOPLE CENTER - Poner el foco en las personas para obtener los mejores resultados, • Retribución flexible, • Sorpresas, eventos team building, • Magnetismo, carisma, magia

As a Customer Service Agent with our client, you will be working in a multicultural environment supporting top international brands. Your responsibilities and impact include answering incoming customer queries via phone, email or chat, identifying issues and providing suitable solutions, ensuring high customer satisfaction, recording client information and case details in the CRM system, and providing ad-hoc support as needed. • Native level of German and B2 level of English, • Great communication and listening skills, • Strong customer-oriented mindset and professionalism, • Team player with motivation and adaptability, • Excited about intercultural experiences, • Long-term fixed-term contract, renewable yearly, • Full-time (40h/week), Monday–Friday, rotating shifts between 7 AM and 10 PM, • Relocation package including flight reimbursement after 9 months, airport pick-up, annual return flight to home country (EU), help with paperwork and bank account setup, • Extra perks such as free Portuguese lessons, cooking classes, sports activities, and social events, paid training (1–4 weeks)

Are you motivated to help people enjoy the best customer experience? Would you like to work in Lisbon, the sunny capital of Portugal, and provide efficient, friendly and professional support while building strong customer relationships? This could be your next career opportunity abroad. Your responsibilities Assist customers with their requests via email, phone and live chat Collect and update customer data Provide accurate information on products such as subscriptions, payments and technical requirements Ensure excellent customer satisfaction with clear and friendly communication Your profile EU citizenship or valid residency card required Native level of French and good command of English Understanding of the value of customer experience Commitment to excellence and professionalism Willingness to relocate to Lisbon and build an international career Working conditions Fixed-term contract, renewable annually Full-time schedule of 40 hours per week with rotating shifts Compensation and benefits With accommodation: 1040 € gross per month, shared flat with bills included Without accommodation: 1240 € gross per month Relocation package for international candidates Reimbursement of initial flight expenses after 9 months Airport pickup upon arrival Annual return flight to home country within the EU Assistance with paperwork and bank account setup Additional perks Private health insurance after 6 months, in addition to standard coverage Free Portuguese lessons, cooking classes, sports activities and social events Portuguese public holidays plus 22 days of paid leave Your future company You will join a leading international organization specialized in customer support and business solutions. With a multicultural team and full relocation support, you will enjoy both career growth and life experience in Lisbon.

We are looking for marketing talents for our client with the right sales attitude. All you need to bring is Dutch language proficiency, good command of English and, of course, an enthusiasm for working with international clients and colleagues in a dynamic, imaginative and young team. Spend a year (or more) in one of Europe's top travel destinations: Lisbon Your responsibilities and impact as a customer service agent will be: * Daily support of existing customers in the B2B market, identification of sales opportunities * Establish a relationship of trust with key decision makers in the marketing industry and consultants for online advertising strategies * Understand the business objectives of your customers to achieve the most effective online advertising * Offer strategic campaign support and advertising training to educate your customers * Sales increase through up-selling to train customers * Achieve high customer satisfaction with a focus on quality and results Skills, qualifications and interests you need to succeed in this role: * You speak Dutch on a native level + you have a good level of English (at least B2) * You have a high school degree or already have a bachelor's degree * You have a sales or marketing background * You have a general understanding or interest in online marketing products * You are a strategic thinker * You have a drive for excellence and professionalism * You have excellent communication and listening skills * You are a true team player and willing to work with many different nationalities What's in it for you? * Contract type: a fixed-term contract for one year that can be renewed every year * Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week) * Training: 5 weeks including certification (useful for future employers) Salary conditions (*) – 2 options: * Including free accommodation (shared flat, all bills included): 1040€ gross/month + potential bonus of up to 900€ gross quarterly * Without accommodation: 1298€ gross/month + potential bonus of up to 900€ gross quarterly (*) Compensation of the training period 100% For international applicants: * Reimbursement of your initial flight costs after 3 months * Help with paperwork, opening a bank account, etc. upon arrival * Free Portuguese lessons, cooking classes, sports activities and social events organized by the company. * Real career opportunities in different career paths What should you expect from living in Lisbon? * A colourful city view and a rich cultural history * Pros of living in a European capital on a budget * Delicious Portuguese cuisine and famous cafe culture * Friendly people, good vibes and a happy-go-lucky urban life * Warm climate all year and a sunny beach life next to the Atlantic * A large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you

This is your opportunity to operate as a true strategic partner to Bacardi’s business operations in the Europe region. As the Regional Market Supply Chain Director, you will lead the development and execution of a comprehensive supply chain strategy to support significant company growth across Europe. You will be a key member of the leadership team and interact closely with both the commercial and operational teams to deliver the best possible service to our customers. ABOUT YOU To be successful in this role, you’ll be a collaborative business partner who is able to work seamlessly within a lean, matrix organization. You have an analytical and curious mindset with an innate drive to continuously learn. You’re always looking for opportunities to streamline processes or enhance efficiencies, embodying the principles of Fearless and Founders. RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE • Regional Supply Chain Strategic Plan : Responsible for developing and executing a comprehensive product supply chain strategic plan for Europe that will support growth and optimize customer engagement while enhancing overall business profitability., • European Leadership Team Member : Actively participate as a key member of the European leadership team, providing insights, solutions, and strategies to drive growth and operational excellence across the entire region, ensuring successful delivery of the Regional Strategic Plan., • Ultimate Responsible for delivering operational excellence and Supply Chain performance in the markets in the different SC functions CSR, Demand, Logistics. Some of the main KPIs: Service / Distribution cost / Fcst Accuracy/ Bias Inventory management ( Slow movers/no movers/ write off) / Innovation management, • Strategic business partne r for Managing directors responsible in those markets, ensuring meeting business objectives and driving Supply Chain agenda., • Monthly Performance Cycles , key point of contact for Cluster monthly cycles, ensuring clear visibility to steakholders, while drive SC agenda and priorities with the stakeholders., • Partnership with Europe Center of Excellence to develop clear initiatives roadmap to ensure operational excellence in Europe, by challenging status quo, scanning the market and a relentless focus on delivering value, optimizing cost & working capital, • Drive initiatives that position Customer Service as a strategic growth enabler by enhancing key customer relationships, optimizing processes and technology, and leveraging a Center of Excellence with differentiated services to drive efficiency, consistency, and value creation., • Demand Planning & S&OP process : Ensure effective demand planning processes are in place, and S&OP process is driven in an optimal to support growth, increase profitability & support key business decisions: balancing demand and supply, new products introductions, ensuring business KPIs, • Logistics Management : Oversee the management of logistics operations, including contract management, cost monitoring, and compliance to ensure financial efficiency and optimal service delivery across all markets., • Innovation and Continuous Improvement : Drive the Brand Innovation Process and facilitate the development of new product launches to meet stakeholder expectations. Implement a culture of continuous improvement to refine supply chain processes and enhance operational effectiveness., • 3rd party customers / distributors inventory : ensure DIOH targets are relevant vs distributor contractual terms and order lead-time. Monitor stock level against target. In case of deviation, identify root causes and remediation actions. Monthly reporting with appropriate comments. Reporting should comment any material deviation if any (out of stock risk, large excess inventory risk) and resolution plan., • Supply Chain team organization, efficient teams and people development : accountable for Region and markets organization design, efficient and capable teams, talents upgrade and succession planning. Develop team engagement continuously. Establish and maintain effective and cooperative working relations with internal/external organizations: motivate and encourage direct reports and employees working in a team environment to achieve functional, and company goals., • Regulation : ensure respects of regulations associated with the Supply Chain activities (excises, importations, exportations…) within the region., • Broad Supply Chain experience, ideally focused on the customer side rather than production/manufacturing, • You will have an exemplary history of success in Supply Chain (+10 years of experience) and have gained knowledge of demand planning, customer service , warehousing and logistics, in different European markets,, • Experience in successful leadership of a team, with the ability to inspire and develop high performance, • Fluent in English, French & Spanish is a plus, • Global volume consumer goods & drinks experience preferred with spirits experience highly desirable., • Good knowledge SAP, VMI, WMS (Preferable), • Ability to build strong trusting partnerships across all stakeholders, systems and networks to ensure seamless, urgent responsiveness and crisis management., • A depth of leadership experience with the ability to develop and inspire teams to raise the bar on their performance across multiple cultures, across all levels and in diverse geographies., • Earlier in your career you will have had on the ground experience and time in front-line supply chain / logistics roles., • Great commercial acumen and demonstrated understanding of the levers that drive business performance in addition to being adept at developing and managing budgets., • High learning agility, adaptability and track record of exceptional results, • Results oriented change agent with analytical skills, • Determination to succeed in a new environment whilst building sustainable relations with own team and customers, • Experience in other departments such as Sales or Finance are most welcome, • Pro-active, agile and fast learner with a desire to continuously improve, • Able to work independently and as part of a matrix organisation, whilst sharing the Bacardi Family culture pillar, • Excellent business partnering skills and able to build lasting stakeholder relationships both internally and externally, • Detail orientated whilst comfortable working with ambiguity, • Able to embed the Bacardi 3 culture pillars of Fearless, Family and Founders, • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become, • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others, • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance, • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others., • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. • Competitive Pay Package, • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community), • Retirement/Pension Plan, • Medical, Critical Illness, and Life Insurance, • Employee Assistance Programs, • Best-in-class, family-friendly, and inclusive leave policies, • Flexible work arrangements (depending on role/office/site location), • Access to E-learning Platforms and Career Development programs, • Travel Discounts ( i.e., hotel and car rental) Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be. Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work. Life Inside Bacardi Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story. Bacardi is the world's largest privately-held international spirits company. We are a brand-led growth company with over 200 brands and labels. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality. And have plenty of fun along the way! You will hear us refer to each other as a “Primo” which means cousin in Spanish, and it´s our way to referring to employees. It´s also a reminder that we are a family-owned business with Latin heritage since 1862. Primos are empowered to embrace diversity of thought and a global mindset to grow the Bacardi business and be future fit. Leadership at Bacardi listen to Primos through pulse surveys, town halls, action team forums and development training sessions. We get to enjoy social events, brand days, celebrate in trade with customers and have the opportunity to give back to the community through local initiatives like My Inspirit Day. We stand by doing the right thing and foster a culture of wellness and prioritizing Primo wellbeing through impactful resources and initiatives. If this sounds like a culture you wish to join, check out our current opportunities. Our Global headquarters is based in Bermuda. Our Regional headquarters are Amsterdam for Europe & Latin America & the Caribbean; Dubai for Asia, Middle East & Africa and Coral Gables for North America. For Global Marketing, our teams are based in London, UK. In addition, we have offices, distilleries, production sites and brand homes around the world. Our portfolio boasts more than 200 brands and labels and we sell in more than 160 markets. That global scale offers opportunities across functions and markets. From those who craft and produce our brands to those who market and sell them to everything in between.We also have opportunities across levels of experience from those who are starting their professional career (and are of local legal drinking age) to those who have decades of experience under their belt. From time to time, we contract talent for specific functions and markets on a paid internship basis. We do not run a recurring global internship and rather allow markets and team to determine local needs and opportunities. We are there for the moments that matter in our Primos’ careers - the times they need to step outside of their comfort zone and grow. Whether that’s when they step through our doors as a new Primo, take on a new role, want to learn new skills and develop, or take that opportunity of a lifetime abroad to gain experiences across different cultures, functions, and markets. We have world-class resources to support you every step of the way. From our Becoming Bacardi onboarding to global mentorship programs, mixology sessions, regular “lunch and learns” and coaching and development programs, there are many ways to expand your skills and opportunities. Learning never ends and that’s why we even continue development at the most senior levels with global programs at Harvard Business School and the University of Miami, among others. The simple answer is no candidates do not need to drink alcohol to be considered for a role. The Bacardi portfolio of products includes alcohol, low alcohol and no alcohol products. Bacardi promotes balanced, moderate drinking as part of a mindful lifestyle. The decision whether or not to drink alcohol is a personal one and we respect lifestyle choices. What we value most is high performing talent with an ability to understand how to engage with our brand consumers and business partners. We do, of course, only hire people who are of legal drinking age in their market. From time to time, we contract talent for specific functions and markets on a paid internship basis. We do not run a recurring global internship and rather allow markets and team to determine local needs and opportunities. English is the official and primary language at Bacardi. Our Hiring Teams are located worldwide. Please submit your resume and other materials in English. Only consider using a local language for your application if the job positing specifies this request. The first step is submitting your application which will be reviewed by our Hiring Team. Should your experience meet the qualifications and expectations of the open role, you will begin the interview process. Generally speaking, you can expect a few stages of conversations. The timing of the interview process will vary and our focus will be on ensuring that the key stakeholders get to know you and that you get to know us. You will be expected to do a face-to-face interview in person or over video call in some cases, at least once, during the hiring process. Sometimes we do ask candidates for customer facing roles or more junior candidates to complete an automated online video interview. You will self-record answers to our automated questions and this will be reviewed by the Hiring Team. For Management and Leadership roles we may request an additional assessment that takes a deeper dive into your potential leadership style. If your hiring journey is successful, we'll make it official with a job offer letter and be ready to welcome you to the team. The process will vary and usually depend on different factors such as the volume of applications received, seniority level of the role and stakeholder availability within the hiring team. Our recruiters are in-house and will be in touch as soon as possible to inform you of next steps. We appreciate your interest and patience. We want everyone to enjoy their Bacardi interview experience and will consider requests for personal requirements (be that the interview environment or other adjustments). Please make your recruiter aware via email when invited for interview. We will do our best to accommodate your needs at each stage and make your experience a supportive one. From time to time, fraudsters or scammers impersonate recruiters or Bacardi employees in an attempt to obtain personal information or money. These recruitment scams can show up as fake websites listing job opportunities designed to look like Bacardi, email communications, or direct messages via LinkedIn or Whatsapp/SMS. Watch out for poorly written messages and adverts that contain spelling errors or inconsistencies. The URLs for the Bacardi Careers Site are and . If you click a link that sends you to a page that looks like Bacardi but doesn’t start with this address, it’s not us! Please do not provide any personal details – we suggest you close this window tab. An email would be considered suspicious if the email address does not end in “@bacardi.com” Bacardi never charges a candidate any monetary fee for the opportunity to be interviewed, or to secure visas or permits. Money is never exchanged during the hiring process. Bacardi will never ask you for personal information over email, such as personal passwords, credit card or banking information, Social Security numbers or tax identification number. If you've shared information with a potential scammer, report any suspicious communications by forwarding details and attaching any evidence via our Contact Form with Topic “Reporting Suspicious Activity”. Our team will investigate and let you know if the email is legitimate. #J-18808-Ljbffr

Are you analytical, detail-oriented and passionate about technology? Join a fast-growing international team in Lisbon and help protect one of the world's most innovative tech brands from fraudulent activity in e-commerce. Your responsibilities and impact as a Fraud Prevention Agent will be: Investigating suspicious web-based purchases and deciding on order approval or cancellation Analysing data to detect unusual patterns, trends or deviations Contacting customers via phone and email to verify order details Recording and flagging emerging fraud issues while ensuring data protection and privacy compliance Skills, qualifications and interests you need to succeed in this role: Native level of German and excellent English skills Strong analytical mindset and problem-solving abilities Attention to detail and accuracy under pressure Ability to work independently with minimal supervision Client- and service-oriented, motivated, and team-spirited Willing to relocate to Portugal for the medium to long term (not a summer role) What's in it for you? Contract: 6- or 12-month renewable contract Working hours: Full-time (40h/week), rotating shifts Salary options: With free shared accommodation (bills included): €950–1,000 gross/month (depending on experience) Without accommodation: €1,300–1,400 gross/month (depending on experience) Relocation package for international candidates: Reimbursement of initial flight expenses Airport pick-up Annual return flight to your home country within the EU Assistance with paperwork, bank account setup, etc. Benefits: Paid training Private health insurance from day one Free Portuguese lessons, cooking classes, sports and social activities Real pathways for internal career development Your future company Based in Lisbon, this multinational company is recognised as one of the best providers of outsourcing solutions for customer experience, risk, and fraud support. With over 80 nationalities represented at their Portuguese hub, you'll join an innovative and supportive community focused on growth and cultural exchange.

Are you ready for a new life and work experience in Portugal? Join an award-winning customer service provider in Lisbon and support top international brands while developing your skills in a multicultural environment. Your responsibilities and impact as a Customer Service Agent: Answer incoming customer queries via phone, email or chat Identify issues and provide suitable solutions Ensure high customer satisfaction Record client information and case details in the CRM system Provide ad-hoc support as needed Collaborate with your team to achieve project success Skills, qualifications and interests you need to succeed in this role: Native level of German and B2 level of English Great communication and listening skills Strong customer-oriented mindset and professionalism Team player with motivation and adaptability Excited about intercultural experiences Willing to relocate to Portugal (valid Portuguese work permit required) What's in it for you? Contract: Long-term fixed-term contract, renewable yearly Working hours: Full-time (40h/week), Monday–Friday, rotating shifts between 7 AM and 10 PM Salary (two options): With accommodation (shared flat, bills included): 950–1050€ gross/month Without accommodation: 1300–1500€ gross/month Relocation package: Flight reimbursement after 9 months Airport pick-up Annual return flight to home country (EU) Help with paperwork and bank account setup Extra perks: Free Portuguese lessons, cooking classes, sports activities, and social events Paid training (1–4 weeks) Real internal career paths in an international environment Your future company With more than 80 nationalities, this leading multinational customer experience company offers a supportive and inclusive environment in Lisbon. Grow professionally while working with worldwide-known brands and living in Portugal's vibrant capital.

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Quality Analyst in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Quality Analyst on our team, you will: * Prepare agents to confidently respond to customers in complex or sensitive situations. * Identify individual performance gaps and report findings to the Supervisor. * Ensure consistent training levels across all agents. * Monitor and analyze customer contacts handled by agents for quality assurance. * Create high-quality templates aligned with our communication standards. * Regularly review and improve existing templates to ensure clarity and effectiveness. * Monitor agent performance and communication skills, including proofreading written responses. * Manage the SBT template database and ensure its efficient use. * Ensure all agents adopt and apply our clients voice and tone, both in writing and speech. * Prepare impactful, on-demand ad hoc analyses tailored to various business levels * Support training for new agents, especially in Performance Management and onboarding processes. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: * Are bilingual or proficient in English * Demonstrate excellent customer service skills with a customer-first mindset. * Excel at problem-solving and finding effective, timely solutions. * Have strong conflict management abilities and can remain calm under pressure. * Bring relevant experience from a similar customer-facing role. Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: * Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00 * Salary 22000 euros gross/year + up to 3180 euros gross/year in bonus + private medical insurance * Central location in Barcelona * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses Experience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As an IT Service Desk on our team, you will: • Provide 1st level support to the client workers, • Handle of IT requests or issues via phone, mail and chat or via self-service portal, • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM service management system including their categorization and prioritization of IT issues and requests, • Be accessible and provide a first resolution rate by using internal knowledge databases., • Cooperate with client's 2nd level service organizations and external service providers, • Provide support to client's employees in the operation of user systems and peripheral devices Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Have a proficient or bilingual level of German and advanced English, • Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage, • Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software, • Have an analytical approach to complex issues, • Have experience in ITSM ticket systems (ideally in ServiceNow), • Knowledge of processes according to ITIL V4 good to have, • Have high customer and service orientation and high sense of responsibility, • Have a reliable and systematic way of working, • Are willing to learn and develop technical and soft skills and to work shifts, • Have high motivation and willingness to work in a global team If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role. What's in it for you In this role, we offer benefits that help you support your unique lifestyle: • Full time 39 hours/week permanent contract: Monday to Friday 8:00 to 17:00, • Salary 22000 euros gross/year + up to 2400 euros gross/year in bonus, • Great location in Barcelona, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R

We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site). Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in. Handle user inquiries via chat, email, or internal tools with empathy and profes

Buscamos un Customer Service Agent, con contrato indefinido y disponibilidad para trabajar fines de semana.

Buscamos un Customer Service Agent, con contrato indefinido y disponibilidad para trabajar fines de semana.

More than 1 year in customer service and previous experience in call centers. Our services span the entire spectrum of healthcare needs, from simple to complex. The person who joins with us will manage and coordinate the reception and evolution of the cases received through communication between the

Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level. Manage customer service activities to ensure excellent service:. This position is responsible to execut

Buscamos un Customer Service Agent, con contrato indefinido y disponibilidad para trabajar fines de semana.

Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level. Manage customer service activities to ensure excellent service:. This position is responsible to execut

More than 1 year in customer service and previous experience in call centers. Confirm if the patient is eligible for the service. Contact, if necessary, customers to gather information.

Buscamos un Customer Service Agent, con contrato indefinido y disponibilidad para trabajar fines de semana.

In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as REVLON and our customer expect Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in

In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as REVLON and our customer expect Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in