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JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an accomplished logistics professional with the strategic depth to oversee large-scale fulfillment operations and the long-term vision to contribute to the broader structural growth of JD Logistics within the region . Take comprehensive operational and strategic ownership of our brand-new small-goods fulfillment center in the Madrid area, ensuring a flawless launch, rigorous SLA management, and long-term site optimizatio The Scope: You will take full accountability for the entire site blueprint—from warehouse layout readiness and inventory intake to high-velocity e-commerce outbound dispatch—while ensuring strict compliance with the Madrid Logistics Collective Agreement (Convenio Colecti vo) and regional labor standard Crucial Expectations & Performance Targ hs:Operational Commissioning: Successfully execute the launch, stabilization, and scaling of the small-goods fulfillment center within strict timelines, ensuring 100% compliance with local Spanish regulations and corporate standar Process Standardization: Design and optimize local standard operating procedures (SOPs) by adapting global high-velocity xcskxlj technical frameworks to the operational reality of the Madrid logistics h Build, train, and structurally organize the local team (Supervisors, Team Leaders, and Operators), establishing a metrics-driven, high-performance culture aligned with global corporate objectiv Serve as the primary operational link between the Madrid facility and global headquarters, effectively managing high-level KPIs, multi-million SKU inventory accuracy, and continuous improvement initiativ sionAt JD Logistics, we are committed to building an inclusive workplace where everyone can thr Take the next step in your career and join one of the world's fastest-growing logistics compan Apply today and help shape the future of intelligent logistics with JD Logist

Work Order Processor - Santiago de Compostela, La Coruña, ES Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud. As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This critical greenfield deployment phase requires the founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network. The Mission & Core Scope The mission is to monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience. The scope is to take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service. Crucial Expectations & Performance Target • Work Order Resolution Speed (SLA): Consistently meet corporate targets for ticket resolution times, ensuring that delivery issues, returns, and address corrections are processed within strict hourly windows., • System Data Integrity: Ensure near-perfect data accuracy when logging transport exceptions, cargo damage reports, and customer delivery modifications within the Transport Management System (TMS)., • Carrier Coordination Efficiency: Establish highly responsive communication channels with 1PL drivers and 3PL partners to instantly push update requests, re-routing instructions, and return approvals., • Process Auditing & Root-Cause Tracking: Categorize and analyze recurring work order bottlenecks (e.g., specific zip codes with high failure rates) to provide actionable data insights to the Delivery Operations Manager. Position Requirement • Greenfield Launch Expertise: Verified background working within a transport administration, customer service logistics, or control tower data processing environment during a network setup or rapid scale-up phase., • Systems & Ticketing Fluency: Strong experience managing CRM systems, ERPs, or custom ticketing software (such as Zendesk, Salesforce, or proprietary TMS/WMS platforms). Excellent proficiency in Microsoft Excel is required., • Language Proficiency: Professional fluency in English and Spanish is mandatory to handle local carrier escalations and provide clear corporate reporting to international teams. Knowledge of Mandarin is a highly valued corporate asset., • Operational Flexibility: High adaptability regarding working hours and schedule adjustments to align with delivery driver waves and peak e-commerce operating windows. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. xcskxlj We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. #J-18808-Ljbffr

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