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Company Description We’re looking for a Rooftop Manager to join our team in Tope at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. We are searching for a real gem to manage our greatest rooftop bar in Barcelona: TOPE. Think 360-degree terrace with views over the city, tacos, margarita’s, DJ’s, events, groups and big parties. We need someone who can confidently manage a team, who is not afraid of some action, who has good contact with guests and who truly understands the brand. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting directly to the Director of F&B, you will shake things up with us as part of the Tope team at The Hoxton, Poblenou. Everyday wide views over the city are included. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and eligibility to participate in our discretionary bonus scheme. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage the total operations and commercial success of ‘your’ TOPE rooftop bar. Run a fun, slick and fast-paced roof top bar operation, with full responsibility for the venue. Coordinate and manage the inside and outside areas to comfortably run 300+ covers per day. Positively lead and develop your team of 15+, always encouraging the The Hoxton family vibe. Own the venue if it were you own; you’re in full control of daily revenues and costs. Be responsible for the planning of your team, in line with business demand. Be creative, share ideas, develop and implement our roof top bar strategy. Innovate our rooftop concept and be ahead of the rest with our evolving mindset. Work closely together with our Brand Manager on many cool activations. Drive service standards through your team – to achieve the best for our guests. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. At least 3 years’ experience in a busy restaurant and/or bar operations role, with a keen eye for detail and good understanding of managing a team. Must be fluent in Spanish and English, additional languages will be highly valuable. A track record of leading large teams in restaurants and bars; you’re a natural at inspiring trust and bringing others along on a journey. Not afraid of a fast-paced environment, juggling many things at once, but always keeping an eye for detail. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Housekeeping Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Rooms, the Housekeeping Manager is responsible for strategizing, developing, and directing the overall operation of the housekeeping department. Additionally, ensuring that the highest degree of quality is maintained at all times. Job Description What you'll do... Ensure all departmental service standards and sequences of service are being upheld. Work collaboratively with all housekeeping partners on a day-to-day basis. Maintain a close relationship with the Front Office and Engineering Team. Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary. Keep control of daily financial reports, updating profit and loss for each month end. Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs. Keep controls of purchasing system(s). Observe, teach and develop team members. Responsible for all union communication (if applicable). Ensured all grounds are maintained to SLS standard of service and design. Train and develop team to meet standards. Manage Capital Expenditure projects directed to housekeeping areas. Create new initiatives to improve efficiency of guest standards and operational improvements. Establish relationships with other companies in the hospitality industry. Qualifications What we're looking for... Minimum of five (5) years of housekeeping experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Company Description We’re looking for a Reservations Assistant to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Reservations Supervisor, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage new and existing individual rooms reservations through telephone, email and website reservations. Update any special requests and billing details in Opera. Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded. Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay. Ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude to guarantee quality standards are met. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Must be fluent in Spanish and English; Catalan and additional languages will be highly valuable. A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Precisamos incorporar sólo los Fines de Semana: 8 horas sábado 8 domingo a un/a recepcionista para trabajar en el hostal Las tareas a realizar son las propias del puesto de trabajo. Buscamos a una persona con experiencia previa, con dominio de inglés y español y que haya cursado carrera de Turismo o similar.
Funciones ¿Quieres trabajar en las oficinas centrales de una cadena hotelera en expansión? ¿Te gustaría promover la interacción entre hoteles y canales de venta? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Online Distribution para nuestras oficinas centrales en Barcelona. Tus principales retos, serán: • Implementación de la estrategia de la compañía establecida para el segmento, en coordinación con otros segmentos/departamentos para cumplimentación de Target global • Análisis y seguimiento de resultados mediante informes que apunten al crecimiento y optimización de ventas. • Negociación • Análisis del mercado y toma de decisiones frente a las necesidades de los hoteles. • Gestión de tecnología (extranets, channel manager, PMS, BI, etc) • Investigación de mercado identificando nuevas oportunidades de negocios dentro del ámbito B2B-B2C principalmente internacional. • Gestión y reporting de las disparidades Requisitos ¿Qué necesitas para aplicar? • Perfil analítico y negociador. • Experiencia de al menos 2-3 años en el ámbito de la distribución online B2B-B2C. • Orientación a la optimización de la venta adaptándose a las necesidades del momento. • Conocimiento en programas de CRS, Channel Manager (preferiblemente Siteminder), PMS, extranets canales de distribución,etc. • Inglés fluido hablado y escrito (valorable el conocimiento en otros idiomas). • Persona resolutiva y proactiva. • Capacidad de trabajo en equipo y alta orientación al cliente. Se ofrece ¿Qué ofrecemos? • Contrato indefinido a jornada completa (40hs). • Salario acorde a la posición y responsabilidades (remuneración fija + %variable acorde con un plan de Dirección por Objetivos). • Posibilidad de aplicar retribución flexible (póliza de salud, ticket guardería, transporte, restaurante). • Horario de entrada y salida flexible. • Teletrabajo 1 día/semana. • Horario intensivo los viernes y vísperas de algunos festivos nacionales (9hs a 15hs). • Un gran proyecto y desarrollo profesional junto a un equipo de trabajo dinámico y profesional. Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.
1. Formalización de la documentación interna y externa que se deriva de la gestión interna del departamento 2. Intervención en la preparación, revisión y utilización de los equipos, materiales y productos asignados junto con inventario 3. Participación en las operaciones de almacenaje, clasificación y control de los materiales y productos 4. Control de averías de las habitaciones 5. Supervisión y puesta a punto de las habitaciones de salida según los estándares establecidos 6. Supervisión y puesta a punto de las habitaciones de cliente según los estándares establecidos 7. Supervisión de descubiertas según los estándares establecidos 8. Supervisión zonas comunes 9. Control de los objetos olvidados 10. Apertura y cierre turno 2 años de experiencia en puesto similar en Hotel de 5*GL. Bachillerato o Estudios Universitarios Inglés (otros idiomas serán valorados) HABILIDADES Y COMPETENCIAS: Orientación al cliente Orientación a resultados Proactividad Trabajo en equipo Ética y responsabilidad Discreción Innovación y mejora continua At El Palace Barcelona, a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.
Gran Hotel la Florida 5* es uno de los mejores resorts de lujo de la ciudad de Barcelona gracias a su privilegiada ubicación en la montaña del Tibidabo. El hotel dispone de 70 habitaciones, servicios de restauración y spa. ¿Te apasiona el sector hotelero? ¿Tienes experiencia en hoteles de 5*? Si es así está es tu oportunidad ya que precisamos incorporar a un portero para ampliar nuestro equipo. La persona seleccionada se responsabilizarán de realizar las tareas habituales del puesto de trabajo. -Recibir a los clientes abriéndoles la puerta del establecimiento y vehículo. -Responsable de llevar las maletas y el equipaje de los huéspedes hasta sus habitaciones. -Será la persona responsable de llevar a los clientes hasta sus habitaciones. -Asistir a los clientes para encontrar medios de transporte (taxi, sus propios vehículos y cualquier otro medio de movilización dentro de la ciudad o las inmediaciones de ella) y gestionar las reservas de los taxis. -Servicios de room service y recogida de los carros. -Rondas de seguridad por las instalaciones del hotel. Informando de cualquier anomalía y/ o incidencia en los accesos al hotel a su responsable directo. -Atender las peticiones de los clientes durante su turno. -Limpieza y orden en su puesto y zona de trabajo. -Contrato Fijo discontinuo (Inicio Abril finalización Octubre) -Jornada completa. -Salario según categoría profesional de convenio -Comida dentro de su jornada laboral -Limpieza de uniforme Buen nivel de inglés. -Formación FP en Hostelería y Turismo -Experiencia en hoteles 4 y 5* de 1 año. -Carné de conducir y vehículo propio. Requisito imprescindible. -Buenas dotes de comunicación. -Acostumbrado a trabajar en equipo de forma cooperativa y con iniciativa -Clara orientación al cliente -Posibilidad de incorporación inmediata -Disponibilidad horario de 23:00 a 07:00 horas. Thanks to its prime location on Tibidabo's Hill, the Gran Hotel La Florida 5 * GL is regarded as one of the top urban luxury resorts in the city. Our fantastic location offers not only spectacular views but also an oasis of peace away from the hustle and bustle of the city. Organize your special events in our modern meeting rooms with the help of our professionals. And if you want to stay fit, visit our fitness center or take a dip in our pool of 37 meters. Visit Gran Hotel La Florida for a lunch, a dinner or a drink in a privileged location. You can enjoy a relaxing beverage in the Lobby Lounge, rediscover the Catalan, Spanish and Mediterranean gastronomy in the Restaurant Barcelonas, or savor a refreshing cocktail by the pool in Les Terrasses Bar& Lounge.
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Company Description We’re looking for an Assistant Restaurant Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighter Italian-American inspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine. Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to Restaurant Manager, you will be responsible to manage the daily restaurant operations, maintain sanitation standards and assist servers and hosts during service. Strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Lead the team by example, keep them involved and motivated; help them feel empowered and supported, confident in providing top Hox experiences for our guests. Work closely with the Restaurant Manager and Head Chef so that front of house and back of house are working smoothly, hand-in-hand. Coordinate with Restaurant Manager for everyday operation and maintain financial and administrative records. Organize the proper onboarding of new joiners. Create a positive team atmosphere among team members, provide feedback and coach them regularly. Gather guests’ feedback and recommend improvements. Work with the whole R&B team to ensure proper food presentation and proper food-handling procedures. Handle guest complaints and ensure guest satisfaction. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. Must be fluent in Spanish and English, additional languages will be highly valuable. At least 2 years’ restaurant or hotel experience in a similar role. Technical skills with a strong understanding of best practice hotel operations for the role. You are flexible to work on rotative shifts and on weekends. A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
¿Te gusta el mundo de la gastronomía y el trato con el cliente? En Grupo Andilana queremos incorporar CAMAREROS para nuestro equipo de Barcelona, Deben ser perfiles dinámicos, con muy buen trato y servicio al cliente. Se explican los platos con detalles, acompañando a nuestros clientes en la experiencia gastronómica. Uno de los puntos fuertes en nuestros restaurantes es el servicio. El equipo está volcado para que no falte ningún detalle. ¿Quiénes somos?... Grupo Andilana somos un grupo de restauración nacidos en la Costa Brava y que consolidó su trayectoria en 1992 con la apertura del primer restaurante en Barcelona, La Fonda, en la histórica Plaza Real. Ese tan solo fue el inicio de una gran aventura: más de treinta restaurantes y tres hoteles después, seguimos aprendiendo juntos sobre innovación, gastronomía y diseño. Quien nos iba a decir hace 60 años, cuando decidimos apostar por un nuevo concepto de gastronomía, que ahora seguiríamos siendo uno de los principales grupos de restauración del país. Hasta llegar a ti, nuestro nuevo/a Camarero/a. ¿Qué tareas realizarás en tu día a día?... Recepción de peticiones de clientes y elaboración de propuestas. Tomar nota de los pedidos. Comandar en el sistema los pedidos de los clientes. Asegurarse que los clientes están disfrutando de sus comidas y tomará medidas para corregir cualquier problema o incidencia. Contestar a preguntas sobre los alimentos del menú, haciendo recomendaciones a petición. Explicar a petición del cliente cómo se elaboran los platos del menú, mencionando los ingredientes. Recomendar bebidas a los clientes. Informar a los clientes de las especialidades diarias. Requisitos… Eres una persona organizada, responsable y comprometida con el equipo. Tienes habilidades comunicativas. Eres una persona activa y flexible. Tienes motivación y ganas de crecer. Idiomas: Castellano e inglés. Perfil dinámico, amable y volcado a la atención al cliente. Experiencia mínima de 6 meses en hostelería Disponibilidad para realizar los turnos de 12:30h a 16:30h y de 20:30h a 24:30h. Ofrecemos… Un ambiente de trabajo dinámico y acogedor, donde podrás desarrollar tus habilidades y conocimientos en el área de la hostelería. Oportunidades de crecimiento y desarrollo profesional, con posibilidad de asumir roles de mayor responsabilidad en el futuro. Salario competitivo y beneficios adicionales, incluyendo descuentos en nuestros productos y servicios. Te esperamos!!!!
Necesitamos ayudante de camarero/a y cocina para Hotel en Barcelona. Disponemos de Bar en el Lobby del Hotel y Buffet de desayunos. En temporada alta terraza con piscina y ambiente desenfadado. Incorporación inmediata. 40 horas semanales. Turnos rotatorios. (ingles indispensable)
En Orbity seleccionamos a un/a CAMARERA DE PISOS para las zonas coumnes, de uno de nuestros hoteles, Hotel QGAT, ubicado en St. Cugat, Girona. Trabajamos diariamente para favorecer el desarrollo del talento, fomentar su evolución en Orbity y generar nuevas oportunidades de empleo gracias a la expansión de la compañía. ¿Nuestro reto? Continuar creciendo junto a ti, apostando por un aprendizaje mutuo que nos permita mejorar día a día nuestros estándares de calidad, con la misma pasión de siempre. Si quieres desarrollarte y disfrutar en tu entorno laboral… ¡TE ESTAMOS ESPERANDO! ** ¿Cuáles serán tus funciones?** - Limpieza y puesta a punto de pisos, apartamentos y zonas comunes del establecimiento. - Atención al cliente en la limpieza de pisos durante su estancia. - Controlar el material, productos de los clientes y comunicar a sus responsables las anomalías en las instalaciones y los objetos perdidos. - Realizar las labores propias de lencería y lavandería. ** REQUISITOS MÍNIMOS:** ** ¿Qué requisitos debes cumplir?** - Experiencia previa como camarera de pisos o un puesto similar. - Carnet de conducir. - Vehículo propio. - Atención al detalle. - Habilidad para adaptarse a diferentes entornos, clientes y situaciones. - Nivel de inglés valorable. ** Tipo de puesto:** · Contrato fijo · Jornada completa – 40 horas semanales. ** Experiencia:** · Limpieza: 1 año (Deseable)
En Grand Hotel Central, estamos seleccionando a un/a Camarero/a, quien desempeñará un papel fundamental en la prestigiosa experiencia culinaria que ofrece nuestro establecimiento. Trabajará en estrecha colaboración con el equipo de sala para garantizar un servicio impecable y memorable para nuestros comensales exigentes. RESPONSABILIDADES Sus principales responsabilidades serán: · Asistir al equipo de camareros: Colaborará con el personal de sala, incluyendo el maître y los camareros, para proporcionar un servicio de alta calidad. · Ayudará en la preparación y el montaje de las mesas, asegurándote de que estén adecuadamente preparadas y decoradas para los clientes. · Atender a los comensales: Será responsable de recibir a los clientes, acompañarlos a sus mesas y proporcionarles el menú. · Colaborar en la toma de pedidos: Tomará los pedidos de los comensales de manera precisa y eficiente, asegurándote de comprender sus preferencias y restricciones alimentarias. · Mantener la limpieza: Participará en las labores de limpieza y organización del área de trabajo, incluyendo la preparación de los utensilios necesarios para el servicio. · Brindar recomendaciones: Desarrollará un conocimiento profundo de los platos y vinos ofrecidos en el restaurante, para poder asesorar y recomendar a los clientes según sus preferencias. ¿QUÉ NECESITAMOS DE TI? ● Formación: ESO. ● Nivel de inglés intermedio-alto. ● Experiencia en el área de F&B sala. ● Excelentes habilidades comunicativas. ● Muy buen Trabajo en equipo ¿QUÉ ENCONTRARÁS EN GRAND HOTEL CENTRAL? ● Jornada completa. ● Uniforme y una comida por turno incluida. ● Excelente ambiente de trabajo y compañerismo. ● Posibilidad de crecimiento en la compañía.
En Casa Gracia creemos en un modelo organizativo enfocado en el bienestar de nuestros huéspedes y clientes. Nuestra misión es contribuir a compartir con nuestros huéspedes la pasión por viajar, regalándoles la mejor experiencia posible. Actualmente ofrecemos servicios de desayuno, menú a la carta y catering para eventos. Buscamos persona dinámica y responsable para unirse a nuestro equipo de restaurante como Jefe/a de sala, segundo a la gerente de restaurante. Este puesto apoya a la gerente del restaurante a planificar y organizar el servicio de restauración y bar, coordinando la cocina con la sala, dirigiendo y supervisando el servicio de mesas y atendiendo las necesidades del cliente. En caso de ausencia de la gerente de restaurante, asumirá sus funciones, asegurando el buen funcionamiento del restaurante y salas de eventos. FUNCIONES - Responsable del buen funcionamiento de sala y satisfacción del cliente. - Responsabilidad sobre realización de cajas, seguimiento de ventas e ingresos del restaurante. - Organización del restaurante y salas de eventos: reparto tareas y responsabilidades entre el equipo de sala. - Control y gestión de reservas del restaurante y eventos - Atención al cliente: Bienvenida, asignar mesa, toma de pedidos, supervisión de servicio y satisfacción del cliente. - Organizar el montaje y atención de reservas de grupos y eventos REQUISITOS DEL PUESTO - Experiencia mínima: 3 años en puestos similares. Se valorará la experiencia como supervisor o jefe de sala de restaurante a la carta en hotel. - Idiomas: inglés y catalán a nivel alto. Se valorarán otros idiomas. - Perfil muy comercial con el cliente, capaz de fidelizar, excelente atención al cliente. - Disponibilidad horaria total (turno partido) ** CAPACIDADES** - Estudios mínimos: Formación en Hostelería y Turismo - Nivel informático de usuario medio - Liderazgo de plantilla consolidado. - Organizado, capacidad de planificación de restaurante y celebraciones privadas - Capaz de fomentar el trabajo en equipo, buen formador. - Deseos de crecimiento profesional y estabilidad, clara proyección de crecimiento. - Profesional dinámico de carácter extrovertido muy orientado al cliente ** DATOS DE CONTRATO** - Tipo de contrato: Indefinido + 3 meses de periodo de prueba - Horario: rotativo de lunes a domingo (con 2 días de descanso semanal seguidos) TURNO PARTIDO - Salario: 26.000€ anuales
Gran Hotel la Florida 5* es uno de los mejores resorts de lujo de la ciudad de Barcelona gracias a su privilegiada ubicación en la montaña del Tibidabo. El hotel dispone de 70 habitaciones, servicios de restauración y spa. ¿Te apasiona el sector hotelero? ¿Tienes experiencia en hoteles de 5*? Si es así está es tu oportunidad ya que precisamos incorporar a un/a Ayudante de Camarero/apara ampliar nuestro equipo de alimentos y bebidas. La persona que se incorpore en el equipo deberá será responsable de funciones correspondientes a su posición. - Brindar un servicio de calidad: El ayudante de camarero tiene la responsabilidad de atender y servir a los clientes de manera eficiente y amable. Debe asegurarse de que los comensales tengan todo lo necesario para disfrutar de su experiencia en el establecimiento. - Organizar y limpiar las mesas: Es fundamental que se mantenga la limpieza d las mesas y su orden antes y después del servicio. - Recogida de vasos, copas y limpieza de la zona del bar - Preparación y montaje de la sala, eventos. - Asistir al camarero principal. Requisitos: - Formación en Hostelería y Restauración. - Experiencia en hoteles 4 y 5* entre 1 y 2 años. - Buen nivel de inglés y muy valorable otro idioma - Carné de conducir y vehículo propio - Buenas dotes de comunicación. - Acostumbrado a trabajar en equipo de forma cooperativa y con iniciativa - Clara orientación al cliente - Posibilidad de incorporación inmediata ¿Qué ofrecemos? - Contrato Fijo discontinuo (Inicio Abril finalización Octubre) - Jornada completa. - Salario según categoría profesional de convenio - Comida dentro de su jornada laboral - Limpieza de uniforme
We are looking for IT Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Finance, the IT Manager is responsible for ensuring functional integration of network and LAN hardware components throughout the entire operation. Job Description What you'll do... Oversee and manage the day-to-day operations of technology including networks, workstations, POS, PMS, etc. to ensure efficient and revenue maximizing operations. Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity. Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule. Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components. Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components. Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold. Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other. Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule. Maintain complete and thorough knowledge of new releases of network and server software. Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera, Micros, etc. Maintain department objectives and keep consistent with objective from hotel level and corporate level. Run training classes for individual workstations and new applications. Attend training classes as needed. Qualifications What we're looking for... Minimum of three (3) years of IT experience – hotel or restaurant experience preferred. Previous experience with pre-opening of a hotel or restaurant a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
• Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. • Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a pie de coche, para todos aquellos huéspedes que llegan en transfer provisto por el hotel. • Desarrollar una relación profesional, servicial y enfocada en los detalles con el fin de que el cliente tenga una estancia única e inolvidable. • Gestionar eficazmente las quejas de clientes, no solo encontrando la solución y haciendo seguimiento, pero también con el fin que el cliente se vaya contento del servicio recibido en el hotel. • Informar bien a los clientes de todos los servicios en el hotel y actuar como un apoyo al departamento de Conserjeria en recomendaciones de la cuidad. • Garantizar que los estándares de The Leading Hotels of the World y Forbes se cumplen de manera natural y profesional. • Coordinar la asignación de los VIPS, y revisar sus preferencias. (eg. Habitación con balcón, baño, piso alto...etc) • Gestionar todas las peticiones especiales, incluyendo todas las peticiones de flores, decoración de habitaciones, pedidas de mano, regalos de agencias o clientes. • Establecer contacto continuado con los huéspedes durante su estancia, en el lobby, o bien espacios de restauración. • Revisar habitaciones de los clientes VIP antes de su llegada para asegurar que estén impecables y que la amenidad esté correcta. • Producir comunicados internos sobre llegadas de suites, VIPS y celebrities para informar a los departamentos sobre las preparaciones. • Mantener una comunicación fluida constante con todos los departamentos asegurando el nivel más alto de servicio para el cliente. • Gestionar la reputación online del hotel a través de Booking.com, TripAdvisor.com, Medallia y las encuestas de Hotels Quality, crear las respuestas individuales y dar explicaciones adecuadas cuando sea necesario. • Mantener al día el Cardex de Clientes con las diferentes preferencias de los huéspedes para anticipar y conocer sus necesidades. • Actuar como comercial interno, presentando todos los puntos de venta del hotel. Intentar hacer reservas internas y vender la música en directo. • Apoyar a Guest Relations Manager aportando nuevas ideas para la reunión mensual de Jefes de Departamento. ***Puesto estable con un contrato inicial de 6 meses*** FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia mínima de 1 año en hoteles de 5*GL • Castellano, inglés, ruso y francés - nivel avanzado • Se valorarán otros idiomas: alemán, japonés, mandarín, árabe. • Se valorarán conocimientos de Tesipro (Blanco). COMPETENCIAS PERSONALES • Comunicación interpersonal • Orientación al cliente externo • Comunicación empática • Proactividad • Trabajo en equipo • Ética y responsabilidad • Discreción Languages required: Spanish and English. Arabic, Catalan, Chinese, French, Japanese, and Russian are a plus At El Palace Barcelona, a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.
Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a COMERCIAL DE RESTAURANTE para trabajar en nuestro hotel BARCELONA PLAZA, ubicado en Plaza España (Barcelona). Las tareas principales son las siguientes: • Aumentar las reservas en el restaurante. • Ejecutar el calendario de acción del plan de marketing. • Revisión y mantenimiento de materiales publicitarios del restaurante en diversas áreas del hotel (cartas, poster, flyers, tótems…). • Supervisar que se respete la imagen corporativa del restaurante (uso del logo de manera correcta, plantillas, tipografías…). • Actualización de contenidos en web propia y webs colaboradoras (ElTenedor, Tripadvisor, Atrapalo…). • Desarrollo de contenidos y ejecución de posts para redes sociales (Facebook, Twitter, Instagram, Google +). • Control de gastos + pagos a proveedores (cajas regalo, El Tenedor…). • Gestionar la satisfacción del cliente, tanto online (email "opinión express", responder comentarios según protocolo de respuesta…) como offline (entrega cupón a clientes satisfechos, resolución de quejas in situ…). • Mantener al día la base de datos (recogida de datos y actualización en El Tenedor). Ejercer como nexo de unión entre restaurante y otras áreas de negocio del hotel (informar de novedades y solventar dudas de staff, recepción, etc.) y trabajar con ellos como equipo para conseguir objetivos. • Supervisar que se cumplan los estándares de servicio en cuanto a tipo de música, iluminación, etc. • Crear y mantener relación con empresas/gremios de interés (cámara de comercio, gremio de hoteles, empresas de la zona…) y aprovechar sinergias. Medición de acciones (ROI). • Reporte semanal / mensual de acciones realizadas (informe comercial y de marketing). • Realizar visitas periódicas a empresas de interés. • Atender a reuniones periódicas con Product Manager para revisión y actualización de acciones de comunicación y marketing. Requisitos: • Titulación mínima: Licenciado. • Experiencia: De 1 a 2 años en hosteleria/administrativo/a. • Estudios en turismo / marketing /comercio/ RRPP. • Orientación al cliente. • Inglés alto + valorable otros idiomas. • Habilidad en redes sociales. • Disponibilidad inmediata. Se ofrece: • Jornada 40h semanales. • Salario competitivo. • Incorporación inmediata. • Formación continua y posibilidad de hacer carrera dentro de la empresa. 21.000€ - 25.000€ Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.
What you'll do... Assist to develop and execute comprehensive sales strategies to attract leisure travelers including individuals, families and leisure groups. Lead hotel’s sales efforts with key leisure market accounts. Attend specific sales calls, tradeshows, forums, workshops, and industry events to promote the hotel as well as to get qualified leads. Prepare correspondence to customers, internal booking reports, leisure presentations and file maintenance. Identify and qualify lifestyle and luxury programs for the hotel, ensuring up-to-date information and content. Provide personalized service to these accounts, maintaining strong relationships with leisure clients to understand their needs and preferences, and offer tailored recommendations to enhance their experience. Manage day-to-day customer support with key agency accounts. Identify and qualify potential leads through research, networking and outreach efforts. Maintain a strong pipeline of prospective clients. Build and maintain strong relationships with leisure clients, understanding their needs and preferences to provide tailored recommendations and enhance their experience. Manage day-to-day customer support with key agency accounts. Develop and maintain knowledge of market trends, competition, and customers to identify opportunities and threats. Adjust sales strategies accordingly. Work closely with the team members to ensure effective promotion of leisure packages and seamless execution of exceptional guest experiences. Coordinate and follow-up with other hotel departments to ensure delivery of superior guest service. Analyze leisure sales data and market trends to forecast revenue accurately. Provide regular activities/ sales plan reports and updates. Manage the leisure sales budget effectively, optimizing resource allocation to maximize ROI. Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information. Provide guidance and support to the sales team fostering a culture of continuous learning and development. Qualifications What we're looking for... Bachelor’s degree preferred Valuable minimum of two (2) years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel. Experience managing luxury brands. Someone who understands, celebrates and embraces the SLS brand values. Full availability to travel. Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management. Track record meeting or exceeding sales goals. Ability to be assertive and persuasive without being aggressive. Track record of developing long term relationships and contacts. Ability to quickly evaluate alternatives and decide on a plan of action. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Delphi, Opera, and any departmental specific systems used. Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team. Exceptional interpersonal skills required, must be able to always present self professionally. Must be able to effectively communicate with all levels of an organization. Strong work ethic and self-starter who is a team player and comes with a can-do attitude. Ensure confidential documents are kept in a secured area. Demonstrate positive characteristics, which inspire Teamwork and team spirit. Excellent verbal and written communication skills. Fluent in Spanish and English. Fluency in additional languages is a bonus. You want to be part of a team that works hard, supports each other and has fun along the way. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Under the guidance of the Director of Facilities, the Purchasing Manager is responsible for planning, directing, and coordinating the activities of purchasing and warehouse personnel for the hotel and food and beverage outlets throughout the SLS Barcelona. Job Description What you'll do... Build and maintain the purchasing system Prepare and process requisitions and purchase orders for supplies and equipment Review purchase order claims and contracts for conformance to company policy Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit to the company properties as it relates to the bidding process, terms of contract and negotiations with vendors while maintaining compliance with state regulations Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual items Responsible for the auditing of blanket purchase orders and releases against blanket requisitions Purchases items and services on an advanced level Oversees Warehouse department to ensure procurement and receipt of items are controlled Ensure proper controls are in place to eliminate warehouse variance Supervisory responsibility for Buyers within the Purchasing Department Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours Performs all other related and compatible duties as assigned Qualifications What we're looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel An proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
Ubicación: Barcelona, Centro Tipo de empleo: Tiempo completo Descripción de la empresa: Ubicada en el vibrante corazón de Barcelona, nuestra pensión de 2 estrellas ofrece un ambiente acogedor y cómodo para viajeros de todo el mundo. Con 20 habitaciones, buscamos proporcionar un servicio excepcional y una experiencia memorable para nuestros huéspedes. Descripción del puesto: Buscamos recepcionistas entusiastas y profesionales para unirse a nuestro equipo. Como primer punto de contacto para nuestros huéspedes, el recepcionista desempeñará un papel crucial en la impresión y experiencia general de nuestros visitantes. El candidato ideal debe ser un comunicador eficaz, meticuloso y altamente organizado. Responsabilidades: Gestionar todas las reservas, modificaciones y cancelaciones de manera eficiente y precisa. Realizar el check-in/check-out de los huéspedes, asegurando un proceso fluido y profesional. Resolver cualquier inquietud o requerimiento de los huéspedes de manera proactiva y con cortesía. Mantener actualizada la información del sistema de gestión hotelera. Asegurar la comunicación efectiva de información relevante a todos los departamentos necesarios. Proporcionar información y recomendaciones sobre la zona a los huéspedes. Manejo de transacciones financieras y caja registradora. Requisitos: Fluidez en inglés y español. Experiencia previa en recepción o en un rol similar en hospitalidad, preferiblemente en hoteles o pensiones. Excelente habilidad de comunicación y trato amable. Capacidad para trabajar en equipo y bajo presión. Conocimiento de sistemas de gestión hotelera y habilidades básicas de informática. Disponibilidad para trabajar en turnos rotativos, incluidos fines de semana y festivos. Ofrecemos: Un ambiente de trabajo dinámico y multicultural. Oportunidades de formación y desarrollo profesional. Salario competitivo y beneficios acordes al mercado. Cómo aplicar: Envía tu solicitud.
Company Description SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are looking for an experienced Training & Development Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of People & Culture, the Training & Development Manager directs the training and development strategy of the hotel while supporting the People & Culture day-to-day tasks. The Training & Development Manager assures the hotel culture is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. Job Description What you'll do Develop a strategic training plan that aligns with business goals and addresses skill gaps. Design and deliver impactful training programs to achieve organizational goals. Deliver an effective onboarding program to support the retention of new talent and encourage a smooth transition into the business. Conduct training needs analysis and develop the employee development plan. Set up on-the-job training system, handle placement and scheduling of trainees, monitor and supervise their performance. Manage the training budget effectively, ensure cost-effective solutions without compromising the quality of programs. Administer all training records, ensure efficient records keeping and filing system. Keep the culture of the hotel alive by embedding the SLS values, promoting a fair, safe and inclusive environment and leading initiatives that engage and empower the team. Support managers on employee relations and performance management cases. Work with the Director of People & Culture on European/Global projects and rollouts. Qualifications What we are looking for... +3 years experience in hospitality within hotels/restaurants with a similar position. Proven team leader with a high level of energy and motivation with a proven track record of living the company's values Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.
En Casa Gracia creemos en un modelo organizativo enfocado en el bienestar de nuestros huéspedes y clientes. Nuestra misión es contribuir a compartir con ellos la pasión por viajar, proporcionándoles la mejor experiencia posible. Buscamos un perfil proactivo, que le guste trabajar en equipo y con muchas ganas de crecer profesionalmente. FUNCIONES: - Atender al cliente des de las diferentes áreas de comunicación: atención presencial, telefónica y vía electrónica. - Gestionar las llegadas y salidas de los huéspedes: - Dar la bienvenida y recibir al cliente. - Ofrecer consigna. - Realizar Check-in - Informar a los clientes sobre el alojamiento, espacios, servicios o actividades que ofrecemos. - Confirmar el cobro de la reserva. - Preparación y entrega de llaves - Realizar el Check-out - Garantizar el bienestar y satisfacción de huéspedes alojados. - Informar y comunicar incidencias a los distintos departamentos involucrados - Cuadre de caja ESPECIFICACIONES Y REQUISITOS DEL PUESTO: Idiomas: Castellano e inglés. Se valorarán otros idiomas. Experiencia profesional: de 1 a 2 años en puestos similares. CAPACIDADES: - Trabajo en equipo - Organización - Iniciativa - Interés por aprender continuamente - Adaptación al cambio DATOS DE CONTRATO: Tipo de contrato: Indefinido + periodo de prueba. Horarios rotativos. Turno de sábado y domingo. Rotación de mañanas, tardes y noches. Salario: Según convenio + propinas
¡Únete a Nuestro Equipo Como Bartender en gastro coctelería Babula ubicado en Carrer Pau Claris 139, Barcelona Si eres un apasionado del servicio al cliente y buscas una emocionante oportunidad para crecer y desarrollar todo tu potencial Estamos en busca de un/a Bartender pro que se una a nuestro equipo en este emocionante proyecto Si estás listo/a para formar parte de un equipo dinámico y trabajar en un entorno vibrante, ¡esperamos recibir tu solicitud! Funciones y Responsabilidades: - Preparar y servir bebidas, incluyendo cócteles clásicos y de autor. - Cobrar a los clientes utilizando el TPV de manera precisa y eficiente. - Utilizar el TPV y el Handy para registrar pedidos y gestionar transacciones. - Atender el teléfono en español e inglés para tomar reservas y atender consultas. - Tomar y gestionar reservas para el restaurante. - Servir bebidas y comida en la barra con atención al detalle y cortesía. - Mantener la barra limpia y ordenada, siguiendo las normas de higiene y seguridad Requisitos: - Experiencia comprobada de al menos 3 años en hoteles o restaurantes como Bartender o Camarer@ de barra - Conocimientos sólidos de inglés (a demostrar en entrevista). - Conocimiento de vinos españoles y mixología - Habilidades organizativas y atención al detalle. - Capacidad para mantener la calma bajo presión. - Actitud profesional y amigable. - Diploma o certificado de formación en hostelería muy valorable. Ofrecemos oportunidades de desarrollo profesional y un ambiente de trabajo positivo. Realizamos evaluaciones trimestrales de desempeño con feedback constructivo y planes de acción para tu crecimiento dentro de la empresa. Si cumples con estos requisitos y estás listo/a para unirte a un equipo de excelencia en gastronomía, ¡esperamos conocerte Agenda tu entrevista Por favor, confirma tu entrevista por chat.