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Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. Other key duties and responsibilities: • In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service., • Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards., • Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance., • Assist with room assignments, guest registrations, and accurate billing., • Handle guest inquiries, requests, and complaints in a prompt and courteous manner., • Ensure VIP guests, repeat customers, and special occasion guests receive personalized service., • Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved., • Assist in recruiting, onboarding, and ongoing training for front desk employees., • Assist in work schedules as when needed., • Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager., • Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift., • Assist in preparing work schedules and managing staff shifts to ensure proper coverage., • Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times., • Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness., • Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members., • Act as the primary point of contact in the absence of the Front Office Manager, • Ensure compliance with policies regarding safety, security, and procedures. b) Late charges c) Petty cash/paid outs d) Adjustments e) Posting charges f) Payment methods/processing g) Cashier reports h) Balancing receipts • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests., • Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies • Excellent Service delivery, • Team Management, • Strong problem-solving and decision-making abilities., • Operational efficiency, • Coaching & Training, • Communication, • Planning & organisation, • Driving Result, • Resilience Background & Skills: • Minimum 2 years’ experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex., • A business or hospitality management qualification or a graduate degree., • Experience with Opera Cloud, • Understanding of payments systems and procedures., • Experience of handling large leisure and corporate groups from a front office perspective, • Four / Five star internationally branded hotel experience is an advantage, • Proven track record of driving quality and revenue within the front office department, • Fluency in Spanish and English WHY SHOULD YOU JOIN? • Salary: Competitive Compensation & Benefits, • Development: Extensive Learning & Development opportunities, • Career: We will look after your career development, • Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Join us as our new spanish speaking Onboarding Manager at OneMoneyWay! Location: Málaga, Spain Working hours: 3 days in the office, 2 days from home About us OneMoneyWay is an ambitious fintech company making life easier for business owners through tailored business accounts and innovative solutions. Every day we work to revolutionize our customers' financial journey — and we want you on board! ✨ Your role As Onboarding Manager, you'll be a key player in our team. You will create a smooth and positive onboarding experience for our business customers — from first contact to full integration. Your responsibilities Customer communication: Build strong relationships through clear and professional dialogue. ️ Process optimization: Identify areas for improvement and implement solutions for a seamless onboarding process. Onboarding: Ensure customers start using our product successfully and that the handover from sales to Account Manager runs smoothly. Collaboration: Work closely with the sales team, IT, and Account Managers to ensure success. What we're looking for Strong communication and relationship-building skills. Experience optimizing processes and implementing improvements. Basic knowledge of digital payment solutions. A flexible approach to hybrid working. What we offer An exciting role in an innovative fintech company. Working days in sunny Málaga. ☀️ The opportunity to make a real difference for our customers. Base salary from €2,000. Ready to apply? Apply now and help us take our onboarding to the next level! We look forward to hearing from you via LinkedIn or at

Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación. THE COMPANYIDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years' experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLEThe incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. Other key duties and responsibilities:In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service.Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards.Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance.Assist with room assignments, guest registrations, and accurate billing.Handle guest inquiries, requests, and complaints in a prompt and courteous manner.Ensure VIP guests, repeat customers, and special occasion guests receive personalized service.Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved.Assist in recruiting, onboarding, and ongoing training for front desk employees.Assist in work schedules as when needed.Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager.Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift.Assist in preparing work schedules and managing staff shifts to ensure proper coverage.Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times.Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness.Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members.Act as the primary point of contact in the absence of the Front Office ManagerEnsure compliance with policies regarding safety, security, and procedures.Ensure that all cashiering procedures comply with accounting policies and standards namely:a) Shortages/overagesb) Late chargesc) Petty cash/paid outsd) Adjustmentse) Posting chargesf) Payment methods/processingg) Cashier reportsh) Balancing receipts Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked" guests.Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. THE PERSONAlongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts' Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key CompetenciesExcellent Service deliveryTeam ManagementStrong problem-solving and decision-making abilities.Operational efficiencyCoaching & TrainingCommunicationPlanning & organisationDriving ResultResilience Background & Skills:Minimum 2 years' experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex.A business or hospitality management qualification or a graduate degree.Experience with Opera CloudUnderstanding of payments systems and procedures.Experience of handling large leisure and corporate groups from a front office perspectiveFour / Five star internationally branded hotel experience is an advantageProven track record of driving quality and revenue within the front office departmentFluency in Spanish and English WHY SHOULD YOU JOIN? Salary: Competitive Compensation & BenefitsDevelopment: Extensive Learning & Development opportunitiesCareer: We will look after your career developmentExposure: Join a growing company and be part of our journey DisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. xcskxlj You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.