Sharepoint / Onedrive / Copilot Support Engineer
hace 2 días
Madrid
Are you a Support Engineer with experience in Onedrive, Sharepoint and Copilot seeking a new interesting challenge? 🔍 If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀 ✍️WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: Messaging Services (Exchange Online & On-Premise) • Administer and manage Exchange Online and on-premise mail relay servers., • Handle mailbox creation, distribution list management, and quota settings., • Monitor mail flow, server health, and transport rules., • Manage IP whitelisting for SMTP relay and ensure secure mail routing., • Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours). Microsoft OneDrive • Administer OneDrive services including folder synchronization and user support., • Manage incidents and service requests related to OneDrive., • Ensure compliance with company policies and escalate issues when necessary. Microsoft Teams & Enterprise Voice • Administer Teams environment including creation, permission management, and app store governance., • Manage Teams obsolescence and assign enterprise voice numbers., • Provide incident and request support for Teams and escalate as needed. Copilot Integration & Enablement • Support deployment and configuration of Microsoft Copilot features across M365 apps., • Collaborate with business units to identify use cases and drive adoption., • Monitor Copilot performance and user feedback to optimize usage. Licensing & Capacity Management • Manage M365 licensing via Active Directory groups., • Perform regular license cleanup and capacity reviews., • Escalate license availability issues to relevant teams. Monitoring & Reporting • Monitor service health using Exchange Online portal and Centreon., • Generate KPI reports on usage, performance, and security status., • Provide dashboards and insights to IT Operations and Governance teams. Security & Compliance • Ensure secure communication channels and apply DMARC, SPF, DKIM policies., • Implement multi-factor authentication for remote access to messaging systems., • Comply with customer Cybersecurity Charter and data protection standards. 💻 WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE? • Máximo 6-8 puntos 🧐 WHAT ARE WE LOOKING FOR? • At least 3 years of professional experience in a similar role, • Fluent English 📅 WHERE AND WHEN? • Workplace: C/ Santa Leonor, 65 (Hybrid: 60% In-office / 40% Remote), • Work Schedule: 12x5 Shift (7:00 – 15:00 & 11:00 – 19:00) + oncalls 🤝 WHAT CAN WE OFFER YOU? • Permanent contract 📋 - We offer indefinite contracts from the first day., • Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance)., • Work from home 🏚️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace👨💻, • Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews., • Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally., • Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award., • Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce., • Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands., • And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun! 💡WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀 With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute 🥇 TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏 TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes🏆 Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯 Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance 💯 WELCOME, WE ARE WAITING FOR YOU! 🚀