Customer Service Representative
22 hours ago
Alzira
Customer Service Representative ¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud. Location: Łódź, Poland (remote); Alzira, Spain (on site); Barcelona, Spain (on site); Porto, Portugal (remote); Prague, Czech Republic (on site). Department: Customer Service Employment Type: Full-time Shift: On site Job Details • Position Job Title: Customer Service Representative (CSR), • Business Group and Business Unit: Amcor Flexibles Europe, Middle East & Africa (AFEMEA), • Function: Customer Service & Supply Chain, • Sub-Function: Customer Service, • Line Manager’s Job Title: Customer Service Team Leader / Customer Service Manager, • Location: AF Łódź - remote; AF Alzira - on site; AF Barcelona - on site; AF Porto - remote; Prague office - on site, • Contract: 12 months +, • Vacancies: 2 Job Purpose The Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. The role requires a customer‑centric mindset, autonomy, strong self‑organization, and the ability to manage communications with stakeholders at various levels. Continuous improvement is a critical component; the successful candidate will learn and apply new working methods to enhance service delivery. Job Dimensions & Scope Internal & External Relationships • Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more, • Central functions: sales, pricing, commercial, customer service, finance, • External customers Principal Accountabilities • Manage end‑to‑end order management, from order placement through delivery in our Customer Relationship Management and ERP systems, • Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to ensure expectations are met and identify opportunities for value‑added services, • Prepare for and lead annual, bi‑annual or quarterly performance reviews with customers and neighbouring functions, • Manage customer requests and share all customer information, including forecasts, with colleagues from neighbouring functions, • Proactively manage customer finished‑goods levels and aged inventory in collaboration with neighbouring functions, • Acknowledge and enter customer complaints, ensuring prompt feedback to the customer, • Initiate return of goods where applicable, • Coordinate expediting of rush shipments and monitor progress to delivery, • Initiate the request for credit and debit notes in collaboration with finance, • Support disputed invoice process with finance and credit collection, • Build customer knowledge necessary to manage the relationship, including service level agreements, contracts and other useful information, • Continuously xcskxlj strive to improve customer relations with prompt, efficient service and resolve complex problems proactively, • Identify better ways of working to provide the best service possible, • Maintain OHSE and hygiene standards provided by Amcor and local legislation Qualifications & Requirements Formal Qualifications and Experience • Experience in a similar position, preferably in packaging or manufacturing environment, • Experience with SAP and preferred, • Strong Excel skills appreciated, • Fluent in English and Italian; other languages a plus Specific Skills • Customer focused, • Results oriented, • Excellent interpersonal and communication skills, • Ability to build collaborative relationships, • Excellent time management and organisational skills, • Ability to work as part of a multi‑structure team, • Self‑motivated #J-18808-Ljbffr
