Customer Service Representative
il y a 3 jours
Alzira
ph3Customer Service Representative /h3 pLocation: Łódź, Poland (remote); Alzira, Spain (on site); Barcelona, Spain (on site); Porto, Portugal (remote); Prague, Czech Republic (on site). /p pDepartment: Customer Service /p pEmployment Type: Full-time /p pShift: On site /p h3Job Details /h3 ul liPosition Job Title: Customer Service Representative (CSR) /li liBusiness Group and Business Unit: Amcor Flexibles Europe, Middle East Africa (AFEMEA) /li liFunction: Customer Service Supply Chain /li liSub-Function: Customer Service /li liLine Manager’s Job Title: Customer Service Team Leader / Customer Service Manager /li liLocation: AF Łódź - remote; AF Alzira - on site; AF Barcelona - on site; AF Porto - remote; Prague office - on site /li liContract: 12 months + /li liVacancies: 2 /li /ul h3Job Purpose /h3 pThe Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. The role requires a customer‑centric mindset, autonomy, strong self‑organization, and the ability to manage communications with stakeholders at various levels. Continuous improvement is a critical component; the successful candidate will learn and apply new working methods to enhance service delivery. /p h3Job Dimensions Scope /h3 h3Internal External Relationships /h3 ul liPlant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more /li liCentral functions: sales, pricing, commercial, customer service, finance /li liExternal customers /li /ul h3Principal Accountabilities /h3 ul liManage end‑to‑end order management, from order placement through delivery in our Customer Relationship Management and ERP systems /li liWork closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to ensure expectations are met and identify opportunities for value‑added services /li liPrepare for and lead annual, bi‑annual or quarterly performance reviews with customers and neighbouring functions /li liManage customer requests and share all customer information, including forecasts, with colleagues from neighbouring functions /li liProactively manage customer finished‑goods levels and aged inventory in collaboration with neighbouring functions /li liAcknowledge and enter customer complaints, ensuring prompt feedback to the customer /li liInitiate return of goods where applicable /li liCoordinate expediting of rush shipments and monitor progress to delivery /li liInitiate the request for credit and debit notes in collaboration with finance /li liSupport disputed invoice process with finance and credit collection /li liBuild customer knowledge necessary to manage the relationship, including service level agreements, contracts and other useful information /li liContinuously strive to improve customer relations with prompt, efficient service and resolve complex problems proactively /li liIdentify better ways of working to provide the best service possible /li liMaintain OHSE and hygiene standards provided by Amcor and local legislation /li /ul h3Qualifications Requirements /h3 h3Formal Qualifications and Experience /h3 ul liExperience in a similar position, preferably in packaging or manufacturing environment /li liExperience with SAP and Salesforce.com preferred /li liStrong Excel skills appreciated /li liFluent in English and Italian; other languages a plus /li /ul h3Specific Skills /h3 ul liCustomer focused /li liResults oriented /li liExcellent interpersonal and communication skills /li liAbility to build collaborative relationships /li liExcellent time management and organisational skills /li liAbility to work as part of a multi‑structure team /li liSelf‑motivated /li /ul /p #J-18808-Ljbffr
