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Dans le cadre d’une stratégie ambitieuse de croissance européenne, notre partenaire développe son activité en assurance affinitaire et programmes délégués.La France représente un marché clé.Afin de structurer et piloter cette montée en puissance, nous recherchons un(e).Ce poste combine

A major Japanese logistics company located in the suburbs of Paris is seeking a Customer Service & Sales Support professional. Customer Service & Sales Support. Customer Service & Sales Support Main Responsibilities:.

On concilie aujourd’hui le meilleur des deux mondes : une équipe dynamique et très agile de 25 personnes en France et un réseau de 130 Experts à travers l’Europe pour nous aider ou nous inviter sur des projets internationaux.

Responsibilities: • Technical Project Management, • Plan, execute, and oversee technical projects to ensure timely and high-quality delivery., • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders., • Identify and mitigate project risks while ensuring alignment with customer requirements., • Cross-functional Collaboration, • Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions., • Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans., • Facilitate clear communication between internal teams and customers., • Continuous Improvement and Innovation, • Gather feedback from customers and internal teams to refine technical processes and product offerings., • Stay updated on industry trends and emerging technologies to drive technical excellence., • Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness., • Customer Relationship and Support, • Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries., • Gather and analyze client needs to support internal product improvement initiatives., • Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers., • Internal Team Collaboration, • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives., • Coordinate internal resources for product delivery, implementation, and deployment., • Lead project review meetings to resolve bottlenecks and drive project progression., • Risk and Issue Management, • Anticipate and identify project risks, developing mitigation plans to minimize impact., • Respond quickly to resolve issues arising during project execution. Qualifications: • Educational Background and Experience, • Background in software and hardware RD, product management experience, or data analysis experience., • 3-5 years of experience in project management or technical project delivery, with client management experience preferred., • Skills and Competencies, • Proficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall)., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds., • Familiarity with technical infrastructure, software development processes, or related technical domains., • Certifications and Language Requirements, • PMP, CSM, or similar project management certifications preferred., • Fluency in English and Mandarin for business and technical communication., • Proficiency in Japanese is considered a plus. Preferred Skills: • At least 2 years of team management experience., • Fluency in Spanish or Italian will be an additional advantage., • Excellent analytical and structured problem-solving skills., • Exceptional global communication and presentation skills to drive strategic thinking and provide direction to team efforts., • Proficiency in managing cross-functional and cross-

We're looking for passionate individuals with customer care experience in the travel industry and fluent Mandarin language skills. If you thrive in a fast-paced, international environment, this is your moment! The Company “People don’t take trips – trips take people” … … and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year. We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America. We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating and fun! The Role Take responsibility for the provision of excellent in-destination service for all groups. Check itinerary feasibility before tour arrival and make sure the operation is seamless. For exceptional groups with special needs provide concierge level support. Effectively balance customer satisfaction with commercial outcomes. Negotiate, contract, maintain and foster relationships with supplier partners. Prevent issues from happening and solve unpredictable emergencies in timely manner, maintaining the best service delivery. Key Activities Groups pre-arrival • Check itinerary details to ensure smooth tour logistics, • Obtain and supply contact details before deadlines so complete information is made available to groups, • Complete reconfirmations if/as necessary, • Ensure familiarity with group requirements before arrival, • Follow up with reservations on any non-confirmed services and make sure all services are confirmed Groups on the road • Liaise with tour leaders and suppliers to manage the delivery of high standards of service, • Maintain proactive contact with the group to anticipate and avoid issues via phone, social media and in-person (where applicable), • Creative problem solving - resolve enquires or problems that arise – quick resolution with the best possible outcomes, • Facilitate change requests – negotiating additional hotel and service reservations, itinerary amendments or cancellation requests from Tour Leader or Sales. Minimise the cost to the business and the group for these changes, • Act as an emergency response support during any unexpected crisis situations that may arise, • Provide on-call support to tour leaders- emergency after-hours coverage when required, • Coordinate communication between all internal contact points to ensure ongoing transparency of tour progress, • Ensure alignment of service expectations between G2, supplier, and group, • Ensure all actions taken regarding the group are logged and communicated including relevant cost information, • Ensure any urgent issues are handed over out of hours for action Groups after departure • Follow up any open issues to resolution – investigation, communication, etc., • Root cause analysis with recommendations to the business on how to avoid recurrence of the issue if applicable, • Complete reporting in a timely manner, • Monitor quality standards of suppliers and provide positive and negative service examples to the sales, services and hotel teams Knowledge, Skills & Experiences • Previous experience in travel industry or customer service essential, • Languages – Fluent English and mandarin is essential, • Other languages desirable: French, Japanese, • Flexibility in hours including extended availability and willingness to act in an on-call capacity if needed, • Willingness to work on weekends and holidays and on rotating shifts, • Proactive and customer focused, • Strong problem-solving, negotiation skills and detail orientation, • Demonstrated multi-cultural understanding and empathy, • Multitasker with the capability to prioritise and meet deadlines, • Ability to work independently under pressure, • Versatility to work effectively as part of a wider team Measuring Success • Positive feedback from clients and internal customers ideally demonstrating that G2 was positively promoted and actions have helped the Company’s growth, • Resolution timeframe for issues, • Repeat business for exceptional groups, • Effective communication history, • All on the road contact details available to the Tour Leader within agreed timeframes ie. Driver/Guide contact numbers, • Acceptable level of itinerary mishaps & /or issues that should have been identified during reconfirmation and itinerary checks, • Recommendations for process and quality improvements, • Ability to demonstrate examples of cost minimisation to the business &/or groups, • Demonstrate support for market requirements and delivery to customer expectations

About Shippeo Founded in 2014, Shippeo is a leading European SaaS company that's transforming supply chain visibility. With a rapidly growing global presence, our multicultural team of 27 nationalities and 29 languages operates across Europe, North America, and Asia. Our platform delivers real-time, multimodal transportation visibility to top-tier industry leaders across a broad range of sectors, including chemicals, FMCG, pharmaceuticals, automotive, retail, and manufacturing. Our ambition is to become the world’s leading data platform for the supply chain industry. We do this by combining predictive AI, high-quality real-time data, and a robust partner network to help our customers improve their supply chain's customer experience and achieve operational excellence. Learn more about our mission and values on our website:______ About the Role As a Customer Success Consultant at Shippeo, you’ll report to the Regional Director of Customer Success and take ownership of a portfolio of key customer accounts. Your core mission will be to drive customer adoption and secure long-term partnerships with our clients. This role is a key opportunity to deliver high-impact results, ensuring customers maximize the value of our platform, leading to high-impact renewals and expansion opportunities. You will also play a key role in shaping our product roadmap to deliver a superior customer experience. Please Note: This role is based in Paris, with a hybrid work model (2 days/week in-office is expected to support team collaboration and client alignment). As we operate internationally, we kindly request all candidates to submit their CV in English. Contract Type: Full-time Function: Customer Success Management Key Responsibilities • Manage Strategic Relationships: Build long-term partnerships with your accounts, becoming a trusted advisor to operational teams and senior stakeholders., • Drive Adoption & Problem-Solve: Monitor key operational topics, flag roadblocks, and proactively resolve issues. Ensure customer success through smooth platform delivery and usage., • Lead Business Reviews & Strategic Planning: Conduct regular QBRs to align on goals, risks, and growth opportunities, helping customers extract business value., • Boost Customer Growth & Retention: Collaborate with Sales to identify expansion opportunities and secure renewals by consistently delivering value., • Be the Voice of the Customer: Champion customer needs internally to shape product roadmap, influence cross-functional teams, and improve the customer experience., • Enable Customer Success Stories: Partner with Marketing to share impactful customer wins, and co-lead case studies or speaking opportunities. What We’re Looking For • 2+ years' experience in a Customer Success, Account Management, Project Management, or Consulting role, in SaaS., • Proven success managing 30+ accounts, and handling technical products with a high degree of autonomy, • Strong stakeholder management skills, including with senior- and executive-level clients., • Tech-savvy and solutions-oriented, comfortable understanding and explaining complex products and solving operational issues., • Excellent multitasking & prioritization abilities to manage multiple accounts and projects simultaneously., • A proactive self-starter with a 'can-do' attitude who thrives in fast-paced, high-growth environments., • Fluent in French & English. Preferred (Not Required) • Additional languages like German, Dutch, Portuguese, or Italian are a plus., • Background in supply chain/logistics is a strong advantage. Why Join Shippeo? At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported. What sets us apart: • Meaningful work with real-world impact in global supply chains., • A diverse, inclusive, and international team., • A culture of transparency, feedback, and continuous learning., • Opportunities for growth, internal mobility, and professional development, • Hybrid work model and flexible policies. To learn more about our culture and people, visit our Careers section or explore team stories on our social platforms. Recruitment Process Our hiring process includes the following steps: • Preliminary call with a Talent Acquisition Manager, • First interview with the Hiring Manager, • Case Study Interview, • Final interview with leadership or cross-functional team members Diversity and Inclusion At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect. If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at for support during the application process.

Au sein de la Direction CSS (Customer Service Support ) vous intégrez une équipe Finance, vous aurez en charge le contrôle financier d’un portefeuille de contrats.

Your mission is to optimize customer journeys and improve operational efficiency by integrating innovative AI-driven solutions and automation tools into existing customer service processes. Customer Service new technologies integration and automation in our headquarters based in Issy les Moulineaux