Newcastle upon Tyne
Head of Central Sales – Customer Solutions North East £65k-£70k + Car + Bonus + Benefits Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business within the commercial equipment rental and leasing industry. We’re looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You’ll be the driving force behind revenue growth, quote conversion, and customer satisfaction — all while embedding a culture of ownership, accountability, and service brilliance. Why This Role Matters • Lead a multi-functional team across internal sales, customer contact, and solutions, • Be the central link between depots, divisional teams, and customer operations, • Own and optimise sales processes, invoicing accuracy, and service delivery, • Champion transformation through CRM, BI, and scalable systems, • Deliver against strategic OKRs that power frontline performance What You’ll Be Doing Sales & Commercial Delivery • Convert inbound enquiries into profitable orders across multiple product lines, • Drive quote conversion, upselling, and customer lifetime value, • Monitor key KPIs including margin, revenue retention, and conversion rates, • Own hire processes and ensure clean, accurate invoicing, • Align sales operations with divisional and depot teams, • Drive a “right first time” approach across all channels, • Use data and feedback to resolve root causes of dissatisfaction, • Act as the central hub between depots and customer teams, • Provide coaching and governance to ensure consistent practices, • Lead with clarity, energy, and purpose, • Inspire and develop team leaders with coaching and succession planning, • Lead CRM and system rollouts, driving adoption and performance, • Align end-to-end customer journeys with commercial goals, • Translate strategic goals into measurable team deliverables, • Own dashboards that track sales, service, and transformation outcomes What You’ll Bring • Senior leadership experience in rental, hire, contact centre, or B2B service environments, • Proven ability to deliver sales through service and lead high-volume teams, • Strong commercial acumen and operational resilience, • A collaborative, coaching-led leadership style, • Revenue growth across key product lines, • High quote-to-order conversion rates, • Outstanding customer satisfaction scores, • Clean, accurate invoicing and process compliance