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  • Clinic coordinator
    Clinic coordinator
    hace 1 día
    £13 por hora
    Jornada parcial
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Customer Service Manager
    Customer Service Manager
    hace 1 mes
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Female counter staff needed For Pizzeria
    Female counter staff needed For Pizzeria
    hace 1 mes
    Jornada completa
    West Kensington, Hammersmith and Fulham

    Job Title: Counter Staff (Evening Shift) – Pizza Takeaway Position Type: Evening Shift Location: West Kensington Job Overview: We are looking for a friendly, reliable Counter Staff member to join our busy pizza takeaway team during evening hours. The ideal candidate will provide excellent customer service, handle orders efficiently, and maintain a welcoming atmosphere for all customers. Key Responsibilities: Greet customers warmly and take their orders at the counter Answer incoming phone calls and record orders accurately Process payments using the till (cash, card, or online order payments) Provide information on menu items, special offers, and promotions Ensure the counter area is clean, organised, and fully stocked Communicate clearly with kitchen staff to relay orders Assist with packing orders and handing them to customers Follow all hygiene and safety procedures Provide exceptional customer service at all times Requirements: Friendly, confident, and customer-focused Good communication skills (in person and on the phone) Ability to multitask in a fast-paced environment Basic numeracy skills for handling payments Fluent in English Reliable, punctual, and able to work evening hours Previous experience in takeaway, retail, or customer service. Must be comfortable working independently and as part of a small team Shift Details: Evening shifts (from 5pm ) exact hours to be confirmed Weekend availability required Benefits: Staff discounts on food Supportive team environment

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  • Porter
    Porter
    hace 2 meses
    £1600–£2500 mensual
    Jornada completa
    London

    Site Porter, with live in available. We are seeking a reliable, hands-on Site Porter to support the smooth running of our building and some guest-facing operations. This role involves a mix of guest assistance, venue support, facilities upkeep, and light maintenance. The ideal candidate is proactive, friendly, and ready to take ownership of duties across our unique multi-use site. Key Responsibilities Guest & Venue Support Greet and assist guests across the building. • Show prospective clients and visitors around the venue space., • Provide keys for out-of-hours hotel check-ins., • Respond promptly to guest requests, ensuring a positive experience. Building & Public Area Maintenance • Maintain cleanliness, order, and presentation of all public areas., • Carry out basic maintenance tasks such as small repairs, and reporting any issues requiring further attention., • Conduct routine checks to ensure facilities are safe, functional, and well-presented. Operational Support • Assist venue and hotel teams with general tasks as needed., • Support the smooth operation of the building as the business grows into new ventures., • Work collaboratively with management to ensure high standards throughout the site. Perks & Benefits • Free drinks from the coffee shop., • Discounted stays in our rooms., • Porters lodge., • Laundry services., • Opportunity to work across multiple areas of a growing business.

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