IT Desktop Support Analyst

Information Technology

14/05/20215 viewsJob posted more than 7 months ago

IT Desktop Support Analyst

Examining all client needs and suggesting the appropriate solution to provide effective resolution to all technical issues. As the Client Service Analyst, you will be responsible for:

• Champion the delivery of excellent service and responding accurately and timely to individual client needs

• Providing some technical support to resolve client issues keeping the client updated throughout the support process

• Take full ownership to resolve queries by liaising with other internal resources

• Assist with documenting new products, services or processes that affect the Service Support Desk

Skills & Qualifications

We are looking for someone with the following:

• Delivering excellent service and responding accurately to individual client needs

• Consistently delivering results to a high standard

• Ability to build positive relationships with key internal and external stake holders

• Proactively developing self by learning new skills and techniques

• Sharing best practice with colleagues and across teams

• Understanding the team and business and proactively contributing

pin iconAberdeen, United Kingdom

IT Service DeliveryCompany • 1-10 Employees

Hiring with us since May, 2021

We’re passionate about our customers, about providing support they need so they get the best from their IT investment. Experts in Service Delivery, IT Management, Strategy and IT Integration.

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Hiring byHanna BuchanActive 7 months ago

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