IT Desktop Support Analyst

Examining all client needs and suggesting the appropriate solution to provide effective resolution to all technical issues. As the Client Service Analyst, you will be responsible for:

• Champion the delivery of excellent service and responding accurately and timely to individual client needs

• Providing some technical support to resolve client issues keeping the client updated throughout the support process

• Take full ownership to resolve queries by liaising with other internal resources

• Assist with documenting new products, services or processes that affect the Service Support Desk

Skills & Qualifications

We are looking for someone with the following:

• Delivering excellent service and responding accurately to individual client needs

• Consistently delivering results to a high standard

• Ability to build positive relationships with key internal and external stake holders

• Proactively developing self by learning new skills and techniques

• Sharing best practice with colleagues and across teams

• Understanding the team and business and proactively contributing