Area Resident Services Manager
17 hours ago
Brighton
Area Resident Services Manager – Brighton and Horsham – £42,000 to £45,000 + Discretionary Bonus My client, a globally established Real Estate Agency, are currently seeking an experienced Area Resident Services Manager to oversee the onsite lettings and property services for three build-to-rent developments across Brighton and Horsham. You will be overseeing and line managing the site teams, carrying out training and motivating the teams to improve performance, ensuring a high level of customer service is provided to the residents at all times. The aim being to create a sense of community spirit within the development. You will be based at the site in Horsham 3 days a week and the sites in Brighton 2 days per week. Key Responsibilities • Supporting the General Manager and Senior Portfolio Manager, • Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income, • To set clear objectives in line with business strategy and to measure and manage performance against these, • To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance, • To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy, • To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination, • To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives, • Establishing and delivering additional income streams where appropriate, • Training new team members, • Dealing with initial enquiries, booking in viewings and negotiating offers, • Agreeing leasing offers and processing these, • Uploading availability details to marketing portals and updating adverts as necessary, • Completing all applicant vetting, • Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building, • Organising and running tenant services via third parties and in house, • Ensuring up to date resident communication via various channels including social media, • Seeking special offers and discounts for residents from local businesses, • Creating a community feel through communication and regularly hosting resident events, • To act as first point of call for residents to report maintenance issues, • Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained, • Carrying out regular inspections of communal areas and apartments, • Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate and Facilities managers where required, • Organising minor works between tenancies to maintain first class presentation of apartments, • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information, • Completing check in and check out reports; determining deposit returns, • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases, • Undertaking tenancy renewals, driving rental growth, • Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis, • Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets Skills, Knowledge and Experience • Prior experience within Build-to-Rent, Lettings or Property Management, • Must have strong line management skills, • Strong troubleshooting skills, • Strong customer service ethic/background, • Positive, can-do attitude, • Common sense approach, • Ability to think on their feet and make considered decisions, • Outgoing, warm and friendly personality, • Organised, meticulous, tenacious, • Excellent written and spoken etiquette, • IT literate and social media savvy, • Strong financial management skills, • ARLA/IOSH would be desirable Working Hours: Monday to Friday 9am - 6pm Salary: £42,000 to £45,000 + Up to 10% discretionary bonus For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment. 02080597472 megan@doveandhawk.co.uk