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Customer Services Analyst - 2nd Line This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) The 2nd Line Customer Support Analyst sits within our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers with intricate queries by conducting thorough investigations. You will handle escalated issues from our 1st line team and customers, and you may collaborate with other internal departments and external parties until the issues are completely resolved. Main responsibilities • Answer incoming cases from customers requiring support on our products if needed, • Investigate and resolve queries by using FAQ’s, knowledge base and own investigative skills, • Meet call/case quality standards as set out in departmental guidelines, • Achieve and exceed team and personal Net Promoter Score targets, • Achieving personal and departmental performance targets set out for 2nd Line Customer Support Analysts, • Complete all mandatory training (current data protection modules), • Promote the IRIS brand in a friendly and professional manner, • Escalate more complex queries to the 3rd Line Support team where appropriate, • Actively contribute to knowledge base content, • Build and demonstrate product knowledge to expected level, • Create support ticket in our CRM system recording all relevant information to aid investigation/resolution if needed, • Provide User Acceptance Testing for new product releases where required, • Resolve customer escalations effectively where possible, • Ability and desire to progress through competency framework Experience & Qualifications • AAT Level 3 certification or currently pursuing AAT Level 3 studies (Essential), • GCSE or equivalent in Maths and English at Grade C or above, • Proficiency in customer interaction, • Familiarity with Microsoft Office Suite., • Prior experience in a 1st or 2nd Line IT/software support role (desirable), • Capability in writing and running SQL scripts (desirable), • SQL Qualification (desirable), • Level 3 IT-related qualification (desirable). About IRIS As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

Successful completion of the full AAT or ATT qualification puts you in a prime position to apply for the next stage of studies under our graduate programmes. You will be supported over a 3‑year period where you will gain the AAT or ATT qualification, which are sought after, globally recognised acc

Northumbria University is looking for a detail-driven and proactive individual to join our Finance and Strategic Planning team as an AAT Apprentice.This is your opportunity to gain hands-on experience in a dynamic finance environment while earning a nationally recognised qualification.Northumbria Un

Our external audit school leaver apprenticeship programme will give you all the skills and support you need to unlock a future that's packed with opportunities and new experiences.

We are looking for an Assistant Accountant to join our Finance team, supporting the Finance Manager with accounting and reporting for First Rail Stirling, while also providing support to East Coast Trains Limited. AAT qualification or part-qualified Accountant (CIMA/ACCA).

You'll join us as a trainee accountant, where, over the next three years, you'll be supported to study for and achieve the Association of Accounting Technicians (AAT) professional qualification via an apprenticeship. You'll study with an external provider, spending a day a week at college to help yo

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Trainee accountant Level 3 AAT opportunity. The role will ideally suit a candidate who is currently studying towards their AAT 4.

After studying AAT Level 3 we encourage further training for Level 4 AAT and then onto ACA or ACCA studies, with your career developing and being promoted alongside the training. Are you looking to build a long‑term career in accountancy? Then look no further! Start your career today with an A

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

You dont need any prior experience working in accounts to study AAT Level 2 Certificate in Accounting. You will be gaining valuable workplace experience whilst working towards the AAT qualification. For your reference - apprenticeship duration is 15 months Accounts/Finance Assistant Apprenticeship

AAT Trainee Accountant / ATT Tax Adviser - Newcastle. Undergo a structured 3-year programme to gain the AAT or ATT qualification, establishing a solid foundation for a successful career.

Essential: Full AAT qualification or studying towards would be considered. We are seeking a skilled and motivated AAT-qualified Practice Accountant to join our dynamic accountancy practice.

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Our client are a long-established, forward-thinking accountancy practice looking for someone who has completed their AAT Level 3 or 4 to join our growing team. Develop practical skills alongside your AAT studies, with a view to progressing to ACA or other professional qualifications. AAT Level 3 (co

For this Accounts Assistant or AAT Qualified Accountant role you may be AAT qualified, or have developed your career entirely through experience only to date. Accounts Assistant or AAT qualified Accountant. A growing chartered accountancy practice based near Radstock is looking for an Accounts Assis

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

You will be dealing with invoices, accounts, VAT returns and reports whilst working towards the AAT level 3 qualification.

You will complete 10 AAT exams across key areas such as bookkeeping, financial statements and tax. The AAT training programme is open to students from a range of backgrounds. The AAT qualification pathway has a structured study and exam programme to allow you to prepare proactively.

As an Level 3 Accounts Assistant Apprenticeship (AAT), you will learn the basics of accounts and VAT return preparation, gradually advancing to drafting accounts, tax computations, and VAT returns, all with a focus on the unique financial needs of the farming industry. Your training will combine on-

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

L3 Accounts Assistant Apprenticeship (AAT). Your technical knowledge will come from on-the-job training, in-house development sessions, and studying for the AAT Level 3 Diploma in Accounting qualification. Join #TeamDA as an Accounts Assistant Apprentice (AAT).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Studying towards Professional Qualification (AAT Level 3, 4 and ACA Level 7).

Finance Assistant - CambridgeCirca:Salary - Salary Plan, 32,290.Join our Financial Operations Team as a Finance Assistant in this part-time position (4 days a week, 25 hours per week), where you'll play a vital role supporting our sales invoicing and accounts receivable operations.Reporting to the F

A degree in Finance, AAT Level 3 or above, or relevant experience in a finance team.

We are partnering with a well established independent professional firm to recruit an Assistant Manager for their accounts and financial reporting team.This is an excellent opportunity for a qualified accountant who enjoys supervising others and ensuring the timely, accurate delivery of financial st

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.Were conscientious, determined, and take pride in our work.As a Cleaner here at Lidl, every sweep of your brush helps give our customers the in-store experience they deserve.From maintaining a ti

Correct any errors or misclassified transactions and ensure all supporting documentation is complete for audit purposes Record payroll journal entries and prepare reports summarising payroll costs, benefits, and liabilities Reconcile payroll-related accounts, including wages, payroll liabili

Assistant Service Manager Full-Time, (Assisted Living).Monday to Friday (occasional weekends required).Are you an experienced Senior Care Professional ready for your next leadership challenge?.This is your chance to transition from the.

Job IntroductionFactory Cleaner – Food Production (Nights)Hourly rate £13.Shift Pattern18:00-05:00 working 7 nights in every 14 nights with every other weekend off, working 37 hours per weekWeek 1: Monday, Tuesday, Friday and SaturdayWeek 2: Sunday, Wednesday and ThursdayWhy 2 Sisters?When you jo

Assistant Tax and Partnership Accountant.Core3 are delighted to be partnering with a leading professional services organisation to recruit an Assistant Tax and Partnership Accountant.This is an excellent opportunity for someone looking to deepen their experience in tax and accounting within a comple

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assis

We are looking for a Senior Night Care Assistant to be accountable for the home and the residents, who will create a calm and secure atmosphere throughout the night.Ensuring regular checks according to each resident's individual needs, and leading the team on the floor.

You could be just the right applicant for this job Read all associated information and make sure to apply.As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they d

Care Assistant Care and Support - Tunbridge Wells Care Centre Contract: Full Time and Part- Time Salary: £12.Per Hour Shift Type: Dayshift Contracted hours: Variety of Hours Available Tunbridge Wells Care Centre is a bright, modern home in a residential area of Royal Tunbridge Wells, offering perso

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each d

Assistant Chef Catering and Hospitality - Ardenlee Care Home Contract: Full Time Salary: £13.Per Hour Shift Type: Days Contracted hours: 20-30 Nestled in its own peaceful grounds with views of the sea, woodland, and gardens, our care home offers residential care for up to 32 residents in a calm and

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.As a Maintenance Assistant/Gardener at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care a

Senior Care Assistant Care and Support - Lark View Care Home Contract: Full Time Salary: £13.Per Hour Shift Type: Days & Nights Available Contracted hours: 36 - 48 Our care home has stunning views from both sides looking onto beautiful Kent countryside, and provides a cosy and homely feel for u

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will

Job Description Night Senior Care Assistant /n/nCare and Support - Yarnley House Care Home /n/nContract: Full Time/n/nSalary: £14.Per Hour/n/nShift Type: Nights/n/nContracted hours: 24.Yarnley House is a brand-new, luxury care home in the village of Crow, near Ringwood.We provide high-quality Resi

Job DescriptionWe are looking to recruit a care assistant to work 14 to 21 hours per week to join a friendly and pro-active team in a residential care home.Further training opportunities provided.Candidate must be 100% reliable.The role is on a 4 weekly rota basis and includes eve