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Responsibilities Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working – 50% from home, 50% in our Birmingham office At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. • Being a SME for processes, clients, systems, and tools and being proficient in processing and checking., • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions., • Producing and analysing reports as required for internal and external clients and requirements., • Identifying issues with processes handled in teams and driving a process to find and implement solutions., • Implementing changes to tools and documentation needed to support effective service delivery., • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing., • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation., • Sharing best practice with colleagues through process and tool training., • Taking part in both internal and external audits., • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager., • Coordinating and participating in projects that will impact the work of teams and domains., • Pensions administration experience, • Team player, who can work to deadlines., • Good communication skills, including verbal and written. (by phone and in person), • Numerically competent, • Attention to detail and commitment to provide ongoing quality., • Discretionary bonus, • Pension and life assurance scheme, • Private medical care, • Cycle to work scheme., • Virtual GP and employee assistance programme., • Workplace savings scheme Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email