Service Manager (Ref: 21465)
hace 23 horas
Sheffield
Location: Staffordshire, UK; City of Westminster; Scotland; Wales, UKSalary: 58,511 - 70,725 per yearEmployment: Full timeCategory: ManagementPosted: 2026-08-22Valid to: 2026-09-09Apply: https://jobs.justice.gov.uk/careers/JobDetail/21465?entityId=21465Employer: HM Courts and Tribunals ServiceJob summaryThis is a National RoleJob descriptionHM Courts and Tribunals ServiceJob Title: Service ManagerGrade: G7 Directorate: DevelopmentLocation: NationalContract Type: PermanentWorking Pattern: Full-time/ Flexible WorkingThis is a full-time position only due to the nature of the role.Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).IntroductionHM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.About the teamThe Development Directorate is responsible for service strategy and development, operational policy, and modernisation of courts and tribunals. The Crime Team supports the business of the Criminal Courts. We are responsible for service management of existing services; the design of new digital services; maintenance of operational policies for the jurisdiction and providing operational support to court and business centre staff on these; the implementation of change arising from government policy, legislation, or judicial initiatives; and for improving performance. This is an opportunity to work in a high-performing close-knit team working in partnership with colleagues across HMCTS, the Ministry of Justice, the Judiciary, and other Government departments. The role provides excellent opportunities to work in a fast-paced change environment in an area of high ministerial priority.About the roleYou’ll be responsible for service management on all matters relating to the criminal court including the design and development of digital enabled, user-focussed processes that deliver operational results to court users and stakeholders. With your team, you’ll be responsible for ongoing continuous improvement of existing services along with reformed products and processes. You’ll drive progress in significant operational, multi-disciplinary, and complex policy areas. Influencing internal and external stakeholders reconciling differing priorities and representing the organisation on major issues will be key features of this role.Based in the Criminal Courts Reform and Improvement team, the postholder will play a key strategic role in shaping and coordinating HMCTS input to the implementation of the Leveson Independent Review of the Criminal Courts (IRCC) and wider criminal justice system (CJS) efficiency reforms. The role will focus on the big-picture implications of reform, translating ministerial and senior leadership priorities into coherent delivery plans, identifying cross-system dependencies, risks and operational impacts, and working with MoJ, the judiciary, HMCTS operations and CJS partners to ensure proposals are practical, evidence-based and deliverable. The postholder will support senior leaders by bringing structure, challenge and strategic grip to a complex reform portfolio, ensuring decisions are informed by clear analysis of operational impact, resource implications, benefits, trade-offs and implementation readiness.Your role as the Service Manager encompasses several key aspects (but not limited to):Provide strategic leadership in the development and implementation of criminal court reform and improvement initiatives, including the Leveson Independent Review of the Criminal Courts (IRCC) recommendations and wider Criminal Justice System (CJS) efficiency reforms.Build effective relationships across HMCTS, the Judiciary, MoJ and wider CJS partners, influencing senior stakeholders and providing high-quality written and oral advice to senior leaders, boards and ministers.Develop and maintain strategic delivery plans for reform initiatives, ensuring risks, dependencies, opportunities and benefits are identified, managed and escalated appropriately.Lead the design of future criminal court services arising from reform proposals, shaping user-centred and operationally viable services, processes, operating models and implementation approaches.Assess the operational, financial, workforce, digital, estate and judicial implications of reform options, providing evidence-based recommendations to support decision making and delivery planning.Establish and maintain effective governance arrangements, ensuring appropriate oversight, challenge, collaboration and decision-making across complex cross-organisational programmes.Provide high-quality analysis, briefings, submissions and recommendations to governance boards, senior civil servants, the judiciary and ministers, ensuring decisions are supported by robust evidence and clear strategic insight.Work collaboratively with operational, policy, digital, analytical and service design colleagues to translate reform ambitions into practical, deliverable and sustainable services.EssentialDemonstrable experience of leading complex strategic change or reform programmes, translating policy or organisational priorities into deliverable outcomes.Proven ability to operate strategically, understanding the wider organisational and system impacts of change and using evidence to inform decision-making.Strong stakeholder engagement and influencing skills, with experience of building effective relationships across organisational boundaries and securing buy-in from senior leaders and partners.Experience designing or improving services, processes or operating models, ensuring solutions are user-focused, operationally viable and deliverable.Experience managing complex risks, dependencies and competing priorities within high-profile programmes or portfolios.Excellent communication skills, including the ability to produce high-quality briefings, submissions and recommendations for senior leaders and governance boards.Demonstrated ability to lead through ambiguity and deliver results within a complex and fast-moving environment.Proven ability to see the strategic picture, understanding how individual initiatives contribute to wider organisational, ministerial and criminal justice system objectives.DesirableKnowledge of the criminal courts, criminal justice system, or wider justice landscape.Experience in service design methodologies, user-centred design, operating model design, or business architecture.Experience working on legislative, policy or justice reform programmes.Experience working with ministers, judicial stakeholders, or senior government leaders.Knowledge of public sector governance and decision-making processes.Stage 1 - Sift:To apply for this position, you must submit the following as part of your application:An anonymisedCV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.A Statement of Suitability- 750 words which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STARShould we receive a high volume of applications, a pre-sift may be conducted on the CV. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.Please access the following link for guidance on how to apply - Application GuidanceStage 2 - Interviews:Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Strengths and Behaviours. Details can be found under the interview stage assessment section on the advert.BehavioursChanging and improvingCommunicating and influencingDelivering at PaceSeeing the Big PictureStrengths will also be assessed.Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.For further guidance on the interview process please click hereImportant informationSalary detailsNew recruits to the Civil Service joining MoJ are expected to join at the band minimum.Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).Travel requirementsThere will be a requirement to travel to any HMCTS site in line with business needs.Proud to Serve. Proud to keep justice going.Person specificationPlease refer to Job DescriptionBehavioursWe'll assess you against these behaviours during the selection process:Changing and ImprovingCommunicating and InfluencingDelivering at PaceSeeing the Big PictureBenefitsAlongside your salary of 58,511, HM Courts and Tribunals Service contributes 16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA Civil Service pension with an employer contribution of 28.97%Annual LeavePublic HolidaysSeason Ticket AdvanceFor more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : SSCL Recruitment Enquiries TeamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukTelephone : 0345 241 5359Recruitment teamEmail : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: