Analyst jobs in WorcesterCreate job alerts

Drive Technology Change as a Senior Business Analyst! Are you passionate about delivering cutting-edge technology products that transform businesses? This Worcester based Housing Association is on a mission to revolutionise how technology serves its tenants and stakeholders. As a Senior Business Analyst, you’ll play a pivotal role in shaping the roadmap for impactful technology products and systems that are at the heart of their business solutions. In this role, you’ll work within the technology group to deliver high-quality, innovative technology products and services that enhance lives. You’ll be instrumental in turning strategic goals into tangible, user-centered solutions that address critical needs across the organisation. With an early focus on implementing and optimizing new systems, you’ll influence the lifecycle of key product, transforming ideas into functional, user-friendly tools. As a Senior Business Analyst, you’ll focus on driving product excellence by: • Collaborating with stakeholders to define product requirements and prioritize features., • Delivering high-quality functional and non-functional specifications, process mappings, and system designs., • Leading the creation of product-focused solution designs that underpin technology change and improve outcomes., • Partnering with cross-functional teams to ensure seamless delivery of systems and processes., • Building strong stakeholder relationships to secure buy-in and maximize product impact., • Coaching and mentoring Business Analysts, fostering a high-performing team. To excel in this role, you’ll need: • Proven experience delivering technology-focused business analysis, • A track record in creating business cases and translating requirements into successful product outcomes., • Strong expertise in systems implementation, optimization, and requirements gathering., • Exceptional stakeholder engagement skills and an analytical approach to problem-solving. This Housing Association is pushing boundaries with innovative technology products and offers genuine career progression. A salary of £48,500 and excellent benefits is on offer. The role is hybrid, with time split between the Worcester office and home. Apply here, connect with me on LinkedIn, or email me at for a confidential chat or more information. If your CV isn’t up-to-date, don’t worry, just send what you have, and we’ll take it from there.

Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Service Management Office Analyst Worcesterbased with a balance of home and office working £38,761 - £40,801 per year 35 hours per week - Monday to Friday We have an exciting and new opportunity for aService Management Office Analystto join our Technology Team based at our Head Office in Worcester.You will assist the Service Office Manager with the effective and efficient management, development and improvement of Service Management Office (SMO) Services to ensure the effective and efficient delivery of high-quality Technology Operations projects and reporting. The mission for our Technology Department is to drive and inspire modernisation whilst enabling our entire community to thrive. Technology is one of the key enablers of our Group's strategy so having the right person to support the successful delivery of modernising our Technology Operations is crucial. This role is based in Worcester and will include a balance of home and office working (3 days in the office and 2 days from home). The role of Service Management Office Analyst will include: • Analyse, react to and provide high quality management information to all stakeholders on the Operations Portfolio, as well as specific programmes or project progress to support on-going operational planning, • Working with relevant stakeholders to develop and implement overall strategic direction for the SMO team, including establishing systems, processes and tools, • Assisting with the provision of high-quality management information to all stakeholders for all programme or project progress and issues to support ongoing operational planning and delivery including benefits tracking, • Identifying and providing recommendations for continuous improvement of SMO, including the provision of information and resources, project plans, risk management, communication plans and facilitation activities, • Experience of managing Project or Service Management Office services for a variety of concurrent medium to large scale projects/portfolios, with an understanding of a full project life cycle, • Proven experience in working with others to effectively deliver projects, • Some experience in mapping processes and building tools to support portfolio activities and deliver business needs, including reviewing and improving existing processes and tools, • Proven experience in analysing and diagnosing problems and implementing effective solutions, • Excellent organisational and planning skills We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave (rising to a maximum of 30 days) plus public holidays, • A pension scheme with matching employer contributions from Sanctuary up to set limits, • Life Assurance, • Employee Volunteering scheme, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools, • Employee recognition scheme, • Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools, • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Closing Date: 01 December 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. Job Segment: Service Manager, Quality Manager, Manager, Customer Service, Quality, Management

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Regulatory Improvement Analyst Base office location may vary dependent upon suitable candidate - balance of home and office working £37,232 - £39,192 per year 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We are seeking a Regulatory Improvement Analyst to join our Regulatory and Policy Team within the Complaints department at Sanctuary. This role is responsible for detailed data analysis of Housing Ombudsman Service (HOS) and Scottish Public Service Ombudsman (SPSO) cases, utilising customer and colleague insight and management information (MI) to identify and develop innovative and practical changes and improvements to existing business practices across Affordable Housing. This role reports to the Regulatory & Policy Manager. The role of Regulatory Improvement Analyst will include: • Conduct effective root cause analysis on HOS and SPSO cases to establish areas requiring improvement, evidencing continuous learning from HOS and SPSO cases within the Group, • Analyse HOS and SPSO data, producing and maintaining monthly and ad hoc reports demonstrating the department's key KPIs., • Demonstrating effective root cause analysis including complaints data and customer feedback, • Engage with stakeholders across all areas of the organisation to build relationships and gather voice of the customer and voice of the people insights, • Develop, manage and maintain HOS and SPSO case reduction plans for defined business areas, • Support the implementation of actions required to assist delivery of HOS and SPSO case reduction plans, • Produce and maintain monthly reports on HOS and SPSO data for regions and attend meetings with different stakeholders across the business, presenting data, findings and recommended actions, • NVQ3 in relevant area e.g. business administration, customer service, • Demonstrable experience within the Housing Sector or other service industries, with a working knowledge of key industry Regulations, • Strong problem solving to achieve practical solutions to challenging problems, • Ability to complete complex investigations to source and crystalise core details from a wide range of data and information sources We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave (rising to a maximum of 30 days) plus public holidays, • A pension scheme with employer contributions from Sanctuary, • Life Assurance, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools, • Employee recognition scheme, • Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Closing Date: 24 November 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Asset Performance Analyst - Care and Commercial Assets Anywhere (WFH with some travel) £37,414.20 (rising to £39,383.42 after 12 months satisfactory performance) 35 hours per week Day to day the Asset Data team supports the Care/Commercial property team members (55 people) with the activities needed to procure, manage, and deliver Group reinvestment projects. This includes monitoring financial performance of reinvestment and cyclical projects, supporting system inputs and process improvements, overseeing performance metrics, and reporting on data such as repairs and compliance to develop information to complement decision making. Important qualities for success in this role are being highly organised, attention to detail, ability to manage multiple priorities and to be a proactive self-starter and problem solver. A background or experience in asset data, finance or reinvestment projects is beneficial. This is an exciting opportunity for an ambitious individual to take the next step in their career. The role of Asset Performance Analyst will include: • Develop and manage monitoring processes to ensure regional reinvestment projects are prioritised in line with programmes, including weekly reporting and providing system support to Property Managers and Senior Surveyors to ensure projects are delivered on time and within budget., • Manage the creation of capital, cyclical and remodelling investment projects on OneSanctuary BPC module. Monitor budget spend and progression throughout the project lifecycle identifying any areas of concern and addressing these with relevant staff, escalating where necessary., • Support the development, implementation and evaluation of data management systems, such as Stock Condition and Repairs reporting to monitor the Care and Commercial Assets property portfolio to support investment decisions, including analysing existing arrangements, undertaking research, and recommending changes to support achievement of the Group's objectives., • Effectively promote the understanding and consistent utilisation of information systems and support the improvement of SAP Asset Data updates within the Care and Commercial Directorate in line with Group objectives., • Provide regular, high quality management information and updates to senior management on programme delivery, making recommendations for improvements to support decision making and inform business planning in accordance with statutory requirements and Group policy., • Support the requirements for expanding asset reporting systems and manage the implementation, to ensure that performance is measured accurately and meaningfully against agreed targets and KPIs., • Build and maintain relationships with internal and external stakeholders to identify practical business improvements and scope service and product improvements that meet the current and future needs of customers., • Previous experience of managing projects, working with budgets and financial reporting, • Excellent communication and customer service skills, • The ability to work to tight deadlines and prioritise workloads, • Outstandingly organised with a high degree of attention to detail and accuracy, • Experience interrogating numbers and large volumes of data, • Ability to present recommendations based on analysis, logic and evidence, • Experience of using stock condition software systems is desirable, • Proficient user of Microsoft Office applications with knowledge of project systems in SAP is desirable When you join Sanctuary Care, you will be part of something special - we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people and we employ those who share our values. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: • 25 days annual leave (rising to a maximum of 30 days) plus public holidays, • A pension scheme with employer contributions from Sanctuary, • Life Assurance, • Employee Advice Service including counselling, • Cycle to Work scheme, • Voluntary health plans, • Employee discounts, • Wellbeing support and tools We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Job Segment: Quality Manager, Quality