Operations Strategy Analyst
hace 7 días
Southampton
Operations Strategy Analyst Southampton - Hybrid Salary - up to £50,000 This is an opportunity to join a fast‑paced organisation where data drives every operational decision. You will play a key role in improving processes across the customer and loan lifecycle, helping shape how a growing financial services business delivers efficient, customer‑centric operations. The Company They are a data‑led financial services provider focused on delivering a smooth and responsible customer experience. Their Operations function is evolving rapidly, and they are investing heavily in analytics, tooling, and smarter decision‑making. You will join a collaborative team that values transparency, continuous improvement, and practical insight. This is an environment where your analytical work directly influences performance and customer outcomes. The Role • Analyse large datasets to uncover trends, inefficiencies, and opportunities across operational workflows., • Develop dashboards and reports to track key performance metrics such as processing times, service levels, staffing efficiency, and customer experience., • Conduct root cause analysis and present clear, actionable recommendations to non‑technical stakeholders., • Build predictive models for forecasting volumes, capacity planning, and workforce optimisation., • Partner with Data Engineering to ensure data accessibility, quality, and availability., • Monitor compliance and flag operational risks based on emerging patterns and anomalies., • Support the development and maintenance of analytical tools using SQL, Python, and BI platforms. Your Skills and Experience • Strong commercial experience in data analytics within an operational or financial services setting., • Proficiency in SQL and either Python or R, along with experience using data visualisation tools such as Power BI, Tableau, or similar., • Demonstrated experience improving processes, forecasting performance, or optimising operational workflows., • Ability to translate complex data into simple insights for senior stakeholders., • Comfortable working in a fast‑paced environment with multiple priorities. HOW TO APPLY: • Apply by sending your CV to Joe by the link below