Solution Engineer
7 days ago
Southampton
About Us: Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue). Job Description: The Pre-Sales Engineer will be providing our customers with technical expertise and professional services to make sure they are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues. Responsibilities: • Work with Sales Team and conduct a success POC, responsible for the POC process and management, • Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices, • Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up, • Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long-term business relationship, • New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows, • Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions, • Identify up-sell opportunities and communicate potential risks that would threaten renewals, • Pre Sales and/or Customer success experiences, • Experience in customer-facing roles, • Experience as a Security Incident Responder or SOC analyst/manager, • Linux system administration & troubleshooting experience, • Excellent verbal and written English language skills. Additional language - a plus, • Lead Cross-functionally - Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations, • Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations and ensure account issues are resolved quickly