Applications Engineer
2 days ago
Taunton
WA Consultants is seeking an experienced Applications Engineer to join our client on an initial 6-month contract. This hybrid role requires attendance in Taunton 1-2 days per week. Role Overview You will be responsible for the administration, configuration, and ongoing support of SaaS-based collaboration and development tools. The role combines technical expertise with service management best practice, ensuring reliable and efficient application performance across the organisation. Key Responsibilities • Administer and configure SaaS platforms such as GitHub, Atlassian (Jira, Confluence), Lucid, and Mural, • Provide application support, including monitoring, troubleshooting, and incident resolution, • Manage incidents and service requests in alignment with ITIL principles and established service management processes, • Act as a technical escalation point for complex queries and issues, • Support and mentor junior team members, encouraging knowledge sharing and continuous development, • Hands-on experience administering and configuring SaaS-based DevOps tooling (eg, GitHub, Jira, Confluence, Lucid, Mural), • Strong background in application support within a structured IT service environment, • Solid understanding of ITIL principles and service management best practices, • Excellent problem-solving and communication skills WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.