Regional Field Service Manager - South
2 days ago
Oxford
Regional Field Service Manager South Region Location: Centrally based within the region (travel to engineers required) Salary: Up to £60,000 per year (depending on experience) + efficiency bonus Hours: 40 hours per week, full-time, permanent About the Role TSM Technical is recruiting on behalf of a leading UK manufacturer and service provider of automatic pedestrian door systems and aluminium shopfronts. They are seeking a Regional Field Service Manager to lead and develop their field engineering teams across the South Region. This is an excellent opportunity for a manager with strong leadership skills who wants to make a real impact. You will oversee and support a team of engineers, ensuring high standards of service, operational efficiency, and customer satisfaction, while fostering a culture of accountability, growth, and continuous improvement. Key Responsibilities Team Leadership & Performance: Manage all aspects of field team operations including van usage, stock control, holiday approvals, sickness monitoring, appraisals, training, and performance management. Operational Oversight: Supervise call-out rotas, customer queries, site surveys, and meetings. Ensure engineers complete all required documentation, including worksheets, timesheets, customer paperwork, portals, and training requirements. Compliance & Quality: Conduct live audits and ensure quarterly site audits are completed. Monitor Health & Safety compliance across the team. Training & Development: Identify skill gaps and training needs. Deliver toolbox talks and coordinate technical training through team leads. Planning & Efficiency: Collaborate with planning teams to optimise schedules and meet PPM and SLA targets. Communication & Collaboration: Lead regular team calls and attend management meetings. Share feedback and insights to support continuous improvement. Recruitment & Growth: Identify recruitment needs and support interviewing and onboarding processes. Essential Criteria ADSA EN16005 trained Proven experience as a service engineer with strong product knowledge and fault-finding skills, capable of delivering permanent on-site solutions Demonstrated leadership qualities with experience supporting team development Confident in delivering toolbox talks and supporting training initiatives Strong communication and interpersonal skills at all levels Full UK driving licence Awareness of Health & Safety regulations High-quality workmanship and attention to detail Salary & Benefits Up to £60,000 per year (depending on experience) 40-hour working week Efficiency bonus (paid monthly, based on team performance) 33 days annual leave Door-to-door travel paid Life assurance (3x basic salary) Enhanced sick pay Annual salary review Access to online employee benefits and training portals Employee Assistance Programme Company Equipment Provided Company van Power tools for all required tasks Mobile phone and tablet Snickers uniform & PPE Apply Today If you are an experienced and motivated leader looking to join a forward-thinking, high-performing team, TSM Technical would love to hear from you. ?? Send your CV and covering letter to with the subject line: Regional Field Service Manager South TPBN1_UKTJ