Outbound Customer Service Advisor
1 month ago
Reading
Outbound Customer Service Advisor This is primarily an outbound function, contacting customers and network to facilitate resolution of any recalls, safety issues or pre-and post-sale activity. In return, we offer a salary of up to £27,000.Full-time, permanent role,shift requirements will fall within our opening hours of Monday – Friday 08:00 – 18:00 • Flexible hybrid working hours offered after successful probation, • Generous paid holiday allowance, plus public holidaysWe're looking for individuals with:, • Ability to deal with challenging customers and dealers to reach positive outcomes, • Previous automotive experience preferred, • Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence, • Ability to manage own time and workload effectively and efficiently, • Excellent attention to detail, • High levels of empathy, and ability to put yourself in the customer’s shoes, • Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial., • Represent this luxury product, championing a luxurious focus on customer service, • Ensure the quality of data recording in all activities., • Challenge the current status quo and work with the team to identify opportunities for continuous improvement., • Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity, • Build up and continuously update individual specialist knowledge in relation to the Porsche productsWhy Should You Apply?, • Opportunity to work for a highly respected luxury brand, who strives to provide a luxury service, • Competitive starting salary, with great career opportunities, • Sociable working hours, • Highly motivated and driven team, who are fun and friendly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4719628