Production Support Engineer
24 days ago
Chester
Job title: Production Support Engineer Location: Chester - 5 days onsite for the first month Contract: 12 Months Working Pattern: 5 days out of 7 - Occasional weekend rotation Hours: Part of a 24/7 global support model - Not an on-call role Rate: Highly competitive We are looking for an experienced Production Support Engineer to join a critical banking and payments environment, supporting business-critical applications and ensuring the stability and availability of production services. The role is suited to someone with strong Unix/AIX, SQL and production support experience who is confident managing complex incidents, coordinating technical teams and working in a high-pressure environment. • Strong Production Support experience within a business-critical environment., • Strong Unix/AIX experience, including command-line troubleshooting and Unix system administration., • Strong SQL / SQL*Plus experience, including writing and executing queries to investigate production issues., • Proven experience in Incident Management and Problem Management., • Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis., • Experience leading and coordinating technical teams during major/critical incidents., • Experience working with IBM MQ, SFTP, NDM and Autosys or similar scheduling technologies., • Shell and/or Python scripting experience, with the ability to automate routine operational tasks., • Strong SRE and automation mindset, with a focus on improving system reliability and reducing manual processes., • Experience coordinating onshore/offshore technical teams and working within a 24x7 production environment., • Excellent communication skills, with the ability to communicate clearly with both technical and business stakeholders., • Experience within Banking, Financial Services, Payments or Payment Processing., • Wire processing and SWIFT experience is advantageous., • Experience with ServiceNow or Remedy., • Monitoring experience with Splunk, Dynatrace, Glassbox, NetScout or similar tools., • Experience with Ansible Tower, Bladelogic or other automation tools., • Programming experience with Python, Java, C/C++, Ruby or JavaScript. Chester-based 5 days onsite for the first month, 4 days onsite for the following 6 months, then moving to 3 days onsite per week. 5 days out of 7 - Occasional weekend rotation, If they work Saturday and Sunday, they receive 2 days off during the week No on-call requirement This is an excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! #J-18808-Ljbffr