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Our client is seeking a proactive, motivated and diligent Customer Service Advisor/ Trade counter to join their dynamic and dedicated team. The successful Customer Service Advisor/ Trade counter candidate will have experience in both customer service and sales, be able to demonstrate effective and efficient problem-solving skills and provide a friendly and approachable customer experience. This position has amazing prospects for the right candidate. PLEASE NOTE - When not working on the Trade Counter, candidates will be required to work in the Warehouse. A Forklift/Counterbalance Licence is a bonus. Key responsibilities for the role of Customer Service Advisor/ Trade counter: To manage customer orders and queries in an effective and efficient manner. To ensure that your workspace is clean, tidy and clear of obstructions, including the trade counter, warehouse and office spaces. To load and unload deliveries by hand (with forklift, if candidate possesses relevant licences) To process orders and handle payments. To safely move goods to storage areas and around the warehouse facilities as required. To put orders together and organise deliveries. To advise customers about which materials to use, employing your knowledge of the broad range of stock offered by our client. To complete stock control paperwork or update computerised stock lists accurately and in a timely manner. Essential qualities for the role of Customer Service Advisor/ Trade counter: To display thorough attention to detail and care within your work. Full UK driving license To have some sales experience, in order to fulfil the role of promoting and up-selling the products our client offers. To display excellent customer service skills at all times, to ensure that the high levels of customer satisfaction that our client is known for are maintained consistently. To demonstrate the ability to accept constructive criticism and work well under pressure. To possess excellent verbal and written communication skills. To be able to demonstrate physical skills like lifting, bending and carrying. To possess the ability to organise your time and workload. To be able to carry out basic tasks on a computer or hand-held device. Must have a full, clean UK Drivers Licence. A forklift (reach or counterbalance) is preferred, but not mandatory! To adhere to the legal duty to take reasonable care of yourself and others, and to cooperate with management on all aspects of Health and Safety, as set out in the Employee Safety Handbook. Shifts: Monday to Friday – 7:30AM – 5PM (with potential for overtime). Salary: £13.52 standard, £19.50 Overtime with added benefits Benefits include : Full pension sceme , 25 days paid holiday plus all bank holidays paid Call outs are paid up to £100 per call out Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 13 weeks. We are looking forward to hearing from you at Team CV LTD

We are currently looking for an experienced Housing Options Advisor to join a busy Housing Services team. The role will focus on interviewing and assessing homeless applicants, preventing homelessness through effective housing options and determining statutory duties under Part VII of the Housing Act 1996. The successful candidate will manage a caseload of homelessness and prevention cases, provide statutory housing advice and explore suitable housing options for customers who are homeless or threatened with homelessness. The role requires office attendance three days per week. The Role ·Interviewing and assessing people who are homeless or threatened with homelessness. ·Preventing homelessness by identifying and promoting suitable housing options. ·Determining whether applicants are owed a statutory duty under Part VII of the Housing Act 1996. ·Managing a caseload of homelessness prevention and housing options cases. ·Investigating eligibility, homelessness, priority need, intentionality and local connection. ·Providing statutory advice and assistance to single non-priority homeless applicants. ·Negotiating with landlords and accommodation providers to prevent homelessness. ·Assessing when interim or emergency accommodation duties apply. ·Drafting statutory homelessness decision letters with reference to relevant legislation and case law. ·Providing housing advice to private sector tenants, including cases involving harassment and illegal eviction. ·Undertaking outreach work, including housing advice surgeries. Key Requirements ·Previous experience working within Housing Options, Homelessness Prevention or Housing Advice. ·Strong knowledge of Part VII of the Housing Act 1996 and relevant homelessness legislation. ·Experience interviewing and assessing homeless applicants. ·Experience determining statutory homelessness duties. ·Experience managing homelessness prevention and housing options caseloads. ·Experience drafting statutory homelessness decision letters. ·Knowledge of the Protection from Eviction Act 1977 and relevant housing legislation. ·Experience providing advice to private sector tenants. What You Need to Do Now If you are interested in this Housing Options Advisor role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Options Advisors, Housing Options Officers, Homelessness Prevention Officers and Housing Needs Officers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

ABOUT THE ROLE: As a Care Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. Cover shifts, on-call. You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client’s rehabilitation is implemented. MAIN DUTIES: • Communicate weekly with available Support Workers (SW), • Update the internal system with SWs availability, • Complete spot checks on staff to ensure safe and appropriate care delivery, • Carry out client visits as required and provide feedback, • To create rotas with support worker availability and confirm availability, • Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly, • Supporting Package Managers with collating necessary documentation for client visits and referrals, • Assisting and monitoring with the use of I-connect, • Liaising with support workers for MACH (Daily reports) forms / timesheets / I-connect, • Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA)), • Assist Package Managers with organising and participate in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings, • Assist Package Managers with creating, checking and making amendments to MACH forms using the online system, • Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessment’s (MCA’s), • Complete quarterly supervisions with SWs, reviewing personal development in line with company policy, • Liaising with other departments to facilitate recruitment on packages, • Regularly participate with the on-call rota, • Sending out PPE, • Scheduling Meet & Greets including finding out availability of SWs and induction of new staff, • Scheduling shadow shifts, liaising with all parties to match availability, • Monitor documentation ensuring that all information is up to date Additional Duties Participate in the supervision and appraisal system Any other additional duties required by management EQUAL OPPORTUNITIES: Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference. HEALTH & SAFETY: To maintain a safe and secure working environment To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy To carry out Health and Safety checks and maintain accurate records To ensure all safety and security procedures are followed to keep self and others safe To promote awareness of Health and Safety amongst clients SAFEGUARDING: All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager. CONFIDENTIALITY: It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged. TRAINING: The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews. WHAT WE OFFER: Competitive pay rates A range of financial benefits Mandatory Training (T&C) Brain Injury Training Medication Training Epilepsy Training Bespoke training based on clients need and requirements

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