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- Provides detailed information to customers on products and prices. - Assist customers to place orders online through social media platforms. - Handle telephone enquiries from prospective customers on behalf of the sales team. - Prepares sales invoices and maintains accurate records and accounts of sales activity. - Address customer complaints or forwards them to relevant member of sales team. - carries out general sales and marketing administrative duties. - Support the Customer Experience team to resolve complex or recurring queries. - Handle customer inquiries via phone calls and emails efficiently. - Generate accurate and timely quotations for clients. - Process sales orders, purchase orders, and handle invoicing.