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Job Summary We are looking for an experienced and dynamic Store Manager to lead our luxury gift and lifestyle store located in Westfield Shopping Centre. Our store offers a carefully curated selection of products that reflect a refined lifestyle, including handmade soaps, natural candles, elegant towels, home textiles, wellness products, and thoughtfully selected gifts. The ideal candidate will have proven experience in retail management, a passion for high-quality products, and the ability to motivate and guide a team to deliver an exceptional customer experience in a boutique environment. Responsibilities • Oversee daily store operations to ensure smooth and efficient performance., • Lead, train, and motivate the sales team to achieve individual and store sales targets., • Maintain the store’s visual and operational standards in line with the brand’s luxury concept., • Ensure excellent customer service by setting high standards and leading by example., • Monitor sales performance, analyse results, and implement strategies to maximise profitability., • Manage inventory, stock levels, and product displays effectively., • Handle customer feedback and resolve issues promptly and professionally., • Coordinate with management and suppliers to ensure timely product replenishment and promotions., • Prepare reports on sales, staff performance, and operational needs. Requirements / Skills • Proven experience as a Store Manager or Assistant Manager in the retail, gift, lifestyle, or home décor sector., • Strong leadership and team management skills., • Fluent in spoken English (required)., • Excellent communication and interpersonal skills., • Strong focus on customer satisfaction and long-term client relationships., • Organised, detail-oriented, and able to multitask effectively., • Non-smoker., • Ability to work in a fast-paced, customer-focused environment while maintaining a positive attitude. Work Location Westfield Shopping Centre - Shepherd's Bush

OUR PHILOSOPHY Chez Lui isn’t just a place to eat — it’s a home away from home. Our bistro is lovingly rooted in the heart of Notting Hill, yet curated to global standards. Every plate, playlist, and pour tells a story. From Marseille through Paris, to Bordeaux, we craft comfort food with personality, wine lists worth discovering, and a vibe you’ll want to live in. OUR TEAM At Chez Lui, our team is friendly and entertaining, always making guests feel at home. We know the names of our regular guests and maybe their dogs, but we do not alienate newcomers. YOU Warm, welcoming, and wired to make every guest feel like a regular. Whether you’re taking an order, sharing the story behind our specials, or simply lighting a candle at a corner table, you’ll help bring our bistro’s unique personality to life. You’ll Fit Right In If You: • Are naturally cheerful, social, and love connecting with people, • Are attentive but not overbearing — you know when to step in and when to step back, • Are proud to serve comfort food done with care, and drinks with a story, • Are curious about culture, cuisine, and what makes neighbourhoods tick, • Are a great communicator (fluent English required, additional languages a plus), • Are excited by the idea of becoming a “local favourite” in your community, • Have the ability to adapt, change and learn on the job., • Show a passionate desire to delight your guests., • Enjoy working in a busy environment, • Have excellent communication skills, and a positive attitude., • Show initiative to take on new challenges and solve problems as they arise What You’ll Do: • Welcome and guide guests through a warm, laid-back dining experience, • Present dishes and drinks with confidence, charm, and a touch of storytelling, • Work closely with kitchen and bar to ensure seamless service, • Keep the floor looking and feeling inviting at all times, • Be part of a team where your personality is as important as your performance, • You will be cool, calm, collected – and able to think on your feet in a fast paced environment, • You will be reliable and work well in a team – pitching in even without being asked, • You will appreciate that the little details create lasting impressions What We Offer: • A vibrant, supportive team culture rooted in empathy and authenticity, • Ongoing training in hospitality, food & wine knowledge, and emotional intelligence, • Opportunities for progression across our restaurants (and across borders!), • Competitive pay + tips + staff perks, • A real chance to grow with us as we expand internationally, • Pension scheme, • 28 days paid holiday Ready to Serve with Soul? Reply to this job advert with your CV and a short intro (tell us your favourite comfort dish!) All applicants must be over 18 years old, reside in UK and have a right to work in the country. Please note that prior applicants do not need to re-apply.