Supporter Care Executive
12 hours ago
Brighton
Title: Supporter Care Executive Location: Haywards Heath (hybrid working pattern please see details below) Contract: Permanent Salary: £24,461 - £28,778 About the role The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency. Responsibilities • To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations., • Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs., • Maintaining and updating the FAQs for agencies., • Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required., • Assisting in managing external agencies, including monitoring performance. About you You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual. Working Arrangements The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely. While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process. Jobholder Requirements Essential: • Proven experience in a customer service environment dealing with the public by letter, email and telephone., • An ability to manage multiple priorities and ensure deadlines/service levels are met., • A professional and accountable approach to all areas of work with the desire and commitment to continuously improve., • A positive and flexible approach. To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. Closing date: 8 February 2026