Parking Administrator
2 days ago
Glenfield
Our public sector client are looking for a Parking Administrator to join them Location – Glenfield (Hybrid rota once trained) Pay Rate - £13.91ph Purpose Provide administrative support for parking enforcement and permit services, acting as a first point of contact, processing payments, handling enquiries, and ensuring compliance with legislation and deadlines. Key Responsibilities • Handle enquiries on parking enforcement and permits, including difficult customer interactions, • Process PCNs and permit applications, including payments and reconciliations, • Investigate and resolve queries, including decisions on PCN cancellations, • Manage case progression and issue correspondence in line with procedures, • Process legal documentation and liaise with DVLA, • Prepare case files for appeals, tribunals, and court proceedings, • Administer enforcement processes including debt recovery and bailiff liaison, • Produce reports and maintain accurate records, • Work collaboratively and support team operations Key Requirements Qualifications & Experience • NVQ Level 3 (or equivalent) or relevant experience, • Administrative/financial experience, • Experience dealing with the public, including challenging situations, • Strong IT skills, including spreadsheets and databases Skills • Strong communication and customer service skills, • Ability to work under pressure and meet deadlines, • Good organisational and prioritisation skills, • High attention to detail Knowledge (Desirable) • Parking enforcement legislation Other • Commitment to equality, confidentiality, and data protection, • Duties may vary in line with service needs