IT Support Engineer
hace 4 días
Brighouse
Lorien are currently working with a manufacturing business based in Brighouse, who have created a new role as the business are expanding their IT remit and looking for an self sufficient, enthusiastic and knowledgeable IT Support Engineer with experience across 1st & 2nd line support with the autonomy to move into some 3rd line support with training and development within the role. Responsibilities: • Provide 1st and 2nd line Desktop Support, take ownership of problems and provide escalation, • Operate the IT Helpdesk system to ensure all calls are logged, assigned correctly and closed in a timely manner., • Diagnose and resolve technical hardware, network and software issues., • Assist the IT Manager in technical projects, including documentation and planning, • Create new users, manage security permission requests and starters/leavers procedures., • Manage IT Purchasing, submit requisitions, create purchase orders, liaise with suppliers to order new equipment, • Log and maintain Server health and additional preventative maintenance measures, • Ensure backups have performed correctly and escalate any failures to the IT Manager, • Manage office supplies, ensuring constant stock of consumables and replace them when requested, • Manage the IT Asset Management system, recording location of equipment, user ownership, warranty expiry, • Configure and deploy new laptops and desktops with critical software to users, • Assist the IT Manager in the support and deployment of the Company's IT Server and Network Infrastructure, • Pro-actively design and deliver IT training to users, • Plan and assist the IT Manager with Disaster Recovery readiness tests and assessments, • Assist the IT Manager in the design of the IT Infrastructure roadmap, • MS Windows Desktop and Server Operating Systems, • Desktop applications - MS Office, Adobe Acrobat, • MS Office 365 and Microsoft 365 Cloud Applications, • VMware vSphere and Virtualisation technology, • Virtual Desktop technologies (XenDesktop, VMware Horizon), • Dell & Cisco Hardware, • Experience of operating an IT Helpdesk Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.